SYSPRO Reviews

I love the stability. The software runs without major issues. If an issue does arise there are multiple outlets to look for help; forums online as well as VAR and Direct Syspro Support. The software covers everything we do, from purchasing to sales, customer and inventory management, it does it all.

Sometimes you have to rely on an outside product like Access to get more detailed reports than what is provided. If you have someone on site who knows and understands how databases work then you're ahead of the game. If not, your VAR can help a lot in this area.

The software is easy to navigate and use and contains everything we need out of an ERP. In situations where more complex or different functionality is needed, Syspro makes it very easy to integrate with third-party softwares. There are lots of companies that offer Syspro integration out of the box, and the user base is a great community. There are also lots of customization options within Syspro that allow you to tailor the product to your company's needs without worry of those customizations not being supported by the software or the next upgrade. Administration of the software also is pretty easy.

If you don't run the latest version of the software that supports the browser-based interface, remote use for sales people is a little clunkier since you would have to access a windows PC either via VPN or remote desktop. But the browser-based product seems like it will work much better on mobile devices on the go.

Keeps track of most everything with little effort. There is the standard trackers that can account for inventory and process planning. major customization abilities.

Pulling data that would seem logical is just beyond your reach, requires a lot of customization to retrieve common data that is a logical default field.

SYSPRO allows for a variety of screen customization and scripting in order to get the desired behaviour. 3rd party software integration through Business Objects allow us to achieve virtually any functionality and any desired level of automation.

Documentation on 3rd party interfacing is not thoroughly documented. There's sometimes a bit of guesswork required to achieve that taks. New port releases are usually a bit uncertain and best to wait a few weeks before upgrading.

Most modules look the same and are customized the same. This makes it easy for users to navigate a variety of modules. This also helps administrators customize the software because each module gets customized the same way.

There are almost too many ways to customize the software. This software has been designed to handle workflow and business practices of many types of companies in many industries. As a result it can be easily customized to fit your needs. Unfortunately because it can be used in so many different ways, there are a lot of visible fields and settings that aren't relevant to every industry. It can take a lot of time to go through and clean up every window the users see so that they don't get lost. This is the same with the security settings. While parts of the security settings are grouped, it can take a lot of time to select which programs operators can access among other controls you have over operators.

I have found Syspro to be an excellent middle level enterprise resource planning solution for our company.

Some inconsistency between the modules as a result of development occurring globally in various countries.

Easy to use

Issues have come up that updates have not fixed

A plethora of functionality and data collected. Can perform modifications of limited functionality by user.

Very expensive to setup and maintain the data. Requires constant technical support for users and data.

There is a lot of functionality, both within the basic modules and the add-ons and partners. The Personalization is key to using it throughout our process as we can change up the screens to the particular user's needs or job requirements.

I am not really sure how to answer this question. I feel the product is easy to use and understand. Once you are familiar with one module, you are basically okay in all the modules. The true dislikes I had with this program, in the early days, have been corrected and are no longer an issue. I have a few small petty issues, but they do not affect the performance or the resulting data.

we chose Syspro just as we were merging 2 manufacturing companies with 7 manufacturing facilities in 3 states. The flexibility allowed us to complete this merger and keep all the financials and manufacturing data separated. the open database of SQL allows reporting with any software that can read sql. We have been on the software 8 years and SYSPRO has constantly stayed current with the latest developments in the IT area.

the software is all encompassing so you need know all the details of how your manual processes work.

It's a massive piece of software with enormous capability.

Highly technical and can be very difficult to use. Requires a lot of training and setup, and lots of support to maintain and troubleshoot. Not very user-friendly.

This is an ideal enterprise resource planning (ERP) solution for small to mid-size manufacturers and distributors.

We had a tumultuous implementation experience, primarily due to the third-party vendor, but afterwards it was fine.

The support is great and they are always enhancing the product. Our CRR is awesome and very helpful.
The manufacturing side is great and the BOM function works very well with formulas and batching in the food industry. The lot functions and traceability is great as well.

Having to upgrade our custom modifications every time there is a major release. This is self-inflicted somewhat.. but it keeps us behind in the upgrade cycle. And the custom programming is expensive!

The product itself is highly customizable via VB scripting which literally makes anything possible. The vendor is great in communication regarding questions and support requests.

Honestly, the thing I like the least may be viewed as a positive by some. SYSPRO contains so much functionality that I always have questions about whether we are using it in the right way or whether there is some functionality that we are not utilizing to it's full potential.

Flexibility to customize to the business. It has generic modules and fields that integrate normal business activities but allows you to make it work for your individual business needs. SYSPRO has continued to develop and improve the product based on customer needs.

The cost of adding modules. We want to expand our usage of the product to integrate more aspects of our business, but some of the modules are very pricey.

Syspro ERP has all the features a small business would need in Enterprise Resource Planning software, without being too feature rich

some of the features are not as intuitive or user friendly as one would expect, I had difficulty switching from my previous software

The software is flexible enough to be tailored to meet your needs. Many customizable fields and functions and access to the data through ODBC connectivity allows users to report on data and update as necessary. The vendor is very responsive to the needs of the user and quick to resolve issues that are presented.

Help files could be a bit more detailed for individual fields in the system.

Syspro integrated all the necessary information as you need it. I like how I handle its customization feature to be more understandable.

A little limited based on its features. Fixing on some updates should be properly affixed to be more competitive.

Syspro is highly intuitive and offers an impressive level of customizability. Several of our staff members who've come from companies that use other ERP applications have remarked about how comparatively quickly and easily they've learned Syspro.

Some add-ins offer surprisingly little functionality for the relatively high price tag.

The flexibility to view information differently by user as well as the quickness of the system to retrieve information or statistics.

We have issues from time to time recently with the updating of JAVA and it's interfacing smoothly with the Syspro SRS system. It requires some additional editing on our part when JAVA updates.

We like the fact that the software is customizable and that we have open access to the database - most software packages will not allow that.

The preinstalled reports are not very helpful to us, but since we can write our own reports directly accessing the underlying database, this is not a problem.

We are a manufacturing company and we have a complicated Inventory. Syspro is a great program for managing our inventory. It also has a great product configurator. All other modules works very well too.

Syspro constantly has updates and I wished the updates would install automatically.

The software support is fantastic. Anytime we have an issue, we can get support from Syspro in a timely manner.

Documentation can be hard to find. Although the web-portal has a lot of information, and can be a little hard to navigate and find specific types of information.

It's good at managing inventory, keeping track of everything and providing reporting into excel that allows one to work in and create and look for whatever is needed.

I found it at first a little hard to know how to use it, I found I would accidentally delete fields in my search area screen and not know how I did it and how to get it back. But other than that once you know how to use it, its fairly user friendly.

There support is great and the staff is very helpful. They always seem to go out of their way to be sure I am taken care of.

Syspro like all other software will always have issues. Syspro has fewer than other ERP systems I have used.