Xero

4.4 (3,076)
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Cloud-based accounting software for small businesses

Overall rating

4.4 /5
(3,076)
Value for Money
4.2/5
Features
4.3/5
Ease of Use
4.3/5
Customer Support
4.0/5

88%
recommended this app
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3076 Reviews

Vinay
Vinay
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Xero keep accounting stress zero

Reviewed on 18/09/2024

Since 2022 i use this software over all it is a good software for small business. It is easy to use...

Since 2022 i use this software over all it is a good software for small business. It is easy to use no need to learn shortcut.

Pros

Its user-friendly interface and cloud based platform features. I can do the accounting anywhere

Cons

I love this software but one thing xero can improve which is some time its buffering

Kelly
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Xero review

Reviewed on 07/11/2024

I really enjoy using Xero within our practice and for our clients.

I really enjoy using Xero within our practice and for our clients.

Pros

The program is really user friendly for businesses

Cons

The cost of Xero is the biggest downfall.

Alternatives Considered

MYOB Business and QuickBooks Enterprise

Reasons for Switching to Xero

Xero just seemed to work better for what my needs where and save time with their streamlined processing.
Geoff
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Losing touch with the cusomter.

Reviewed on 07/07/2024

It works and accounting isn't the most exciting part of the day. The features and mindless design...

It works and accounting isn't the most exciting part of the day. The features and mindless design changes do not justify the constant price increases. Like the huge integration list, they should break up every feature and price by feature rather than base packages.

Pros

Xero was great when we first signed up. It was a simple small business accounting software.

Cons

They lost touch with the customers. Developers ruled with poorly thought out features and UI/UX. Tell your early customers how much you are discounting your new customers and then flood the dashboard with price increase notifications. Price goes up and the product gets worse.

Shaun
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Xero Accounting Software Review

Reviewed on 11/09/2024

Overall, Xero has been excellent at providing an accounting software system for small business...

Overall, Xero has been excellent at providing an accounting software system for small business clients that is user friendly and has excellent product support.

Pros

Xero offers excellent support resources and communicates regularly with customers, advising of product updates and features. Using Xero is easy and with the on-screen support Xero Central support feature, help is always at hand.

Cons

Xero is not scaled for manufacturing clients and lacks stock management capability. Larger clients may be looking for a more scalable solution with stock management and offline access.

Alternatives Considered

MYOB Business, Odoo and QuickBooks Online

Reasons for Switching to Xero

No. I'm an accounting software partner, so the more products I have access to the better.
Geoff
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very good once I got my head around it

Reviewed on 13/11/2024

Very good so far. There has been a bit of a learning curve but once over that it’s easy.

Very good so far. There has been a bit of a learning curve but once over that it’s easy.

Pros

Once up and running it’s easy to use. Good learning support.

Cons

Initially it took a little time to learn the product

Duncan
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great accounting software

Reviewed on 30/10/2024

Very good so far. I'm still learning the ropes and learning how to have my accountant involved. I...

Very good so far. I'm still learning the ropes and learning how to have my accountant involved. I love that I can have him access and check everythinng and that I can submit the bas nyself right from xero.

Pros

Easy to use once you've worked it out and their support is really good.

Cons

It took a while to get my head around it. I would love to have real time chat report - maybe available at a higher level - not sure. I get unlimited call backs which is great - not in real time.

Ed
Overall rating
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy To Use Accounting Software

Reviewed on 22/10/2024

I had a great experience using Xero and would recommend it to anyone needing affordable, easy-to-use...

I had a great experience using Xero and would recommend it to anyone needing affordable, easy-to-use accounting software.

Pros

I like that Xero is simple and easy to use.

Cons

I don't like that Xero doesn't integrate with all banks.

Edmond
Overall rating
  • Industry: Market Research
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Magnificient accounting software

Reviewed on 16/11/2024

My globale experience with Xero is positive

My globale experience with Xero is positive

Pros

With Xero, i Can manage my accounting tasks such as invoice management and expense reports in an organized way.it's complete and easy to use.

Cons

Integration with other software is a bit complicated.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

A versatile accounting tool with low overhead

Reviewed on 18/10/2024

I use Xero daily on my job. It is a very flexible tool, especially for startups. You can set up a...

I use Xero daily on my job. It is a very flexible tool, especially for startups. You can set up a company in minutes if you know what you are doing. A nice tool overall, up to a mid sized company.

Pros

Easy to use, company set up is fast, can be used in many different countries, flexible, good for startups in their earliest days. Very flexible chart of accounts allows you to make any kind of setup you like.

Cons

Regionalization for some countries with complex VAT is not great (Portugal, Serbia). Sometimes it is hard to reconcile invoices with bank statements.

Verified Reviewer
Overall rating
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Efficient invoice approval

Reviewed on 20/10/2024

I approve invoices and in this role it works very efficiently

I approve invoices and in this role it works very efficiently

Pros

Efficient invoice approval process aids productivity

Cons

UI feels a bit old these days - not very modern

Muresan
Overall rating
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Xero is the way to go. A very resourceful tool for accounting and financial management.

Reviewed on 04/11/2024

It has been a satisfactory overall experience with Xero. Getting to utilize Xero powerful functions...

It has been a satisfactory overall experience with Xero. Getting to utilize Xero powerful functions has helped us get a much better control over our financial activities. Xero also has enabled us to learn better and more efficient ways of handling our finances through accurate budgeting and expenses tracking.

Pros

The financial reporting features that provide eye-opening insights about where our organization stands financially. Xero has budgeting and expenses tracking tools that help us manage and properly utilize our financial resources. Xero has very advanced data security features that keep our sensitive financial data secure from unauthorized access. It offers outstanding bookkeeping tools that allows us to keep all financial documents and receipts organized for easier referencing.

Cons

Xero has exhibited no cons so far. All things about it are in perfect shape and there been no complaints about it.

DANIEL
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

xero software zero problems.

Reviewed on 19/11/2024

I have manage our Holiday Requests, Salaries, P&L, and quotations through XERO for over 3 years now...

I have manage our Holiday Requests, Salaries, P&L, and quotations through XERO for over 3 years now and yet to have any issues with this platform. Salaries are all paid as expected and we can manage the business effectively because of this platform.

Pros

As a Director within my business, XERO gives me realtime information that allows me to manage the expectations of our shareholders using the accounting programme within XERO accounting reports.

Cons

The API feed to the banking page can often be slow and doesn't accurately show the latest figures. But as far as a quick glance goes this is an adequate tool.

Sadiq
Overall rating
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Reliable Tool for Online Accounting

Reviewed on 30/10/2024

Pros

Xero for over four years now has been the most vital tool for matching payments, eradicating fraud and handling accounting tasks online.

Cons

I mainly use the mobile application and it suits all my needs as Senior Partner in Management Consulting industry.

Austine
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Xero: Fantastic Online Accounts Tool that Merges Well with PayPal

Reviewed on 10/09/2024

Pros

Xero allows me to simplify accounting tasks such as billing and invoicing via real-time workflow automation.

Cons

I have not yet come across the dark side of Xero - it accomplishes all my online accounting needs.

Alexandra
Overall rating
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A.Nott Xero Insight

Reviewed on 06/11/2024

Pros

Xero makes it super easy to handle repetitive accounting tasks mainly billing and invoicing.

Cons

Since it suits my needs, I find nothing to dislike as at now.

Leticia
Overall rating
  • Industry: Retail
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

What I Experience with Xero

Reviewed on 06/09/2024

Pros

Xero has mobile applications which I have installed on my iOS device and allows me to carry out accounting tasks on the go over the internet.

Cons

However, some features are missing on the mobile application and are available on cloud apps.

Mwanaisha
Overall rating
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

My Review of Xero

Reviewed on 26/08/2024

Pros

Xero facilitates a wide array of online accounting tools such as invoicing, billing and financial management in one single integrated repository.

Cons

Mobile application lack some features available on cloud-based platforms.

Temitayo
Overall rating
  • Industry: Arts & Crafts
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Most Widely Used Online Accounting Tool at NCAC

Reviewed on 19/09/2024

Pros

I give thumbs up to the fact that Xero has a super easy to use mobile application which has all features available on cloud apps.
I mainly use it to draft, create, customize and send invoices automatically to vendors.

Cons

For nearly three years now, I have not come across any overwhelming aspect on Xero.

Ben
Ben
Overall rating
  • Industry: Civic & Social Organization
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Regular price increases and failure to engage with users let this product down

Reviewed on 02/07/2024

I find customer support to be underwhelming. Constantly referred to the product Ideas forum,...

I find customer support to be underwhelming. Constantly referred to the product Ideas forum, however, it’s not like any of these have any action taken on them.

Pros

Decent signup discount. On the web, the interface is easy to understand once you know what you’re doing.

Cons

Unpopular product changes (such as including advertising in invoice emails) that occurred without user consultation. When users did complain, our concerns weren’t addressed.

There have been multiple price increases, with virtually no new features added as part of these changes.

Almost feels like a bait and switch… they get you with cheap pricing and then start changing everything up for existing customers.

Abella
Overall rating
  • Industry: Computer & Network Security
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

My experience

Reviewed on 13/10/2024

At all was very good and satisfied, and i advice people to use it .

At all was very good and satisfied, and i advice people to use it .

Pros

Manage my business account very easily and smooth .

Cons

The most thing i like in Xero the invoices , and easy to use and accessible any time .

Jonathan
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

J.Lee Views on Xero Based on 3 Yos Usage

Reviewed on 22/09/2024

Automating accounts payable and receivable reduce financial losses.

Automating accounts payable and receivable reduce financial losses.

Pros

Xero mobile application is what I like most since I am able to carry out repetitive accounting tasks such as AP, AR and GL on the go over the internet.

Cons

I use XERO as QBO alternative and it meets all my needs.

Verified Reviewer
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very simple and intuitive product

Reviewed on 13/08/2024

Overall, very pleased with the product and when linked with other 3rd party software like ApproalMax...

Overall, very pleased with the product and when linked with other 3rd party software like ApproalMax, it makes for a very efficient and robust process.

Pros

Very simple and intuitive product. I currently use Xero for education. Its biggest strength is how straightforward and easy it is to use and navigate through the various screen.

Cons

If Xero’s biggest plus point is its simplicity, its downside is also that it is very. Having previously used SAP in the manufacturing environment, Xero doesn’t quite give you the drill down capabilities and cross dimensional analysis. But in my current education setting this isn’t always required.

Thomas
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Xero is the best tool for the job

Reviewed on 01/07/2024

Xero makes accounting really quick and easy. It's easy to create, edit and manage transactions, and...

Xero makes accounting really quick and easy. It's easy to create, edit and manage transactions, and it makes organisation a breeze.

Pros

Integration with other software packages such as WorkflowMax and Rapport3, the number of reports available, easy bank reconciliation and automatic bank account syncing.

Cons

It takes a working day to pull through bank account data. This is an understandable limitation, but I'd love to see Xero create a way around it one day. Waiting a day to see if payments have come in is a pain, especially over the weekend.

Kelvin
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Xero boasts robust security measures and a wide range of features.

Reviewed on 04/05/2024

Pros

Xero provides analytical tools that assist in analyzing our financial activities to gain insights into our financial health and track records.

Cons

I have never encountered an error using this tool ,it works best for me.

Sam
Overall rating
  • Industry: Utilities
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Helps Your Business Grow

Reviewed on 13/09/2024

Great experience using this software for my accounting. It is secure, efficient, has smart data...

Great experience using this software for my accounting. It is secure, efficient, has smart data tracking, and paperless record keeping, all things that I need and it does a great job with it. Definitely helping the business grow and become smarter with the cashflow, payroll and financial reports. Would definitely recommend.

Pros

I liked insights it shows on trends and reporting. The paperless records, dashboard that shows performance measures, integrations with other apps and software are all really great features.

Cons

There are some bugs and it will crash sometimes but I'm not sure if that's will be a problem for everyone. and there is a bit of a lack of phone support. However, nothing that would deter me from continuing to use this.