Exercise.com Reviews

I used exercise.com as a client using another gyms workout program and really loved it from a user interface. This will be our 3rd and hopefully last software (over the past 10 years) we use for our gym and it has the most features and flexibility compared to what we used previously. So far the implementation process has been easy with very clear communication and instructional information.

Because the software is so adaptable and flexible, we have to manually input a lot of information compared to other systems. There isn't a standard template for email automations for example. That being said, I would gladly trade building in everything myself to allow greater customization than being forced into something that's preset.

I like being able to work with Abbie in building my app out and having that support. I also like the customization option and the ease of use to build programs, set up payments, scheduling, etc.

I would like to see more customization features considering the annual cost is not inexpensive. I'd also like to see the communication options for 1:1 clients to improve such as being able to send voice messaging and create and upload video recordings (right in messages or the discussion room) to clients and/or inside the discussion rooms for programs we are running as well. I'd also like to be able to integrate more than myfitness pal into the app - i use mymacros+ for my clients and to be able to connect that over would be supreme for myself but overall my clients experiences as well.

Most everything needed to run a business, from Member management to programming, to billing, to scheduling, is all in one place.

At the beginning, there was an over-promise of the product which, so far, has not been delivered.Transferring and onboarding for the software left little to be desired. The onboarding Team was very helpful and diligent about answering questions. The process, though, was somewhat efficient, with a number of big mistakes. The mistakes were mostly corrected in the long run.[sensitive content hidden], our Success manager, has been super helpful. She listens diligently, follows up efficiently, and seems to care about the customer outcome. However, there seems to be a HUGE disconnect between what the right arm (the Success/Support Team) is saying/doing, and what the left arm (programmers/back-end developers/organizational leaders) are listening to/caring about. For instance, most of the bug issues we've submitted have not been resolved. The normal response when I follow up on a bug issue is "Our developers are looking into this. I'll get back to you when I know something".The software itself has a number of inefficiencies and bugs that we overlook. Of course, no product is perfect and I'm happy to overlook issues if I feel like there's something being done about them. Thus far, though, that hasn't been the case.

The platform is very customizable with many options to set up your services and offers that best fits your needs, and their customer service is incredibly helpful during the onboarding process!

Having so many set up options can be overwhelming to figure out the best way to operate, and the manager / dependent set up isn't great but we make it work!

Functionality, great customer service, total customization

I’m not tech-savvy at all so it’s not intuitive to me despite it being very user friendly. Luckily it’s easier than others I’ve used and they walk you through every step.

[sensitive content hidden] and the team have been supportive, timely, and incredible to work with throughout the process of building my custom fitness app. This was a big step for me to take and switch my business over, but they have been there every step of the way to help me with troubleshooting and staying on track.

Honestly, I haven't had anything that I haven't liked about my experience. It has been great.

Super clean interface, great customer service, and so many different ways for us to utilize it.

Not being able to link youtube videos is the only thing

The team was very helpful, responsive, and involved in my migration.

We have not used it long enough for me to have found gaps yet.

My rep is nice and I think she has put forth a good effort.
They created a decent app for us, but the usage is limited

The software is VERY clunky and not at all intuitive. It's very hard to find features that are hidden behind others. Overall it is very limited and unless you fit their specific structure and design it is inflexible. Titles and names of things have to remain what they have deemed. For example, everything must be labeled a "package" even if it's a single service. Employees must be "trainers" since you can't change titles.
The company promised us a solution that didn't exist. I feel like it was a bait and switch.
After months of using the software I still struggle to find certain features because they are in such an odd place.
The "reports" are unreliable and inaccurate. If I run different reports for the same thing I get different numbers. There are no charts or graphs to view the data.

Met a majority of our business needs with client management, booking, staff management, attendance record, billing, etc.

Not conducive for simple transactions such as storefront guest checkout, product inventory. Web portal felt disconnected and scattered in terms of work flow. Reporting were limited and not as functional. Automation features were limited and problematic. Interface not as clean as wellness living, which made it difficult to train new staff members. Customer support was good but sometimes difficult to get a call with a representative to provide quick solutions.