SMRT Systems Reviews

The automatic text messaging is key and prompting for a card on file when setting up a client account

Can’t personalize the automated messages

Information needed on tracking tickets,clothing

Internet based and too many steps along the way.

The extra communciation features for my team and our customers. The ease of use. The delivery and route optimization features to help build and organize our growing Pickup and Delivery system. Has incoporated into our marketing efforts beautifully.

Implementing and switching from our old pos was challenging but we got the job done. SMRT sends two experts to help make the switch more seamless.

What I liked the most is the ease of use of the system and how employees were able to begin using it without any learning curve.

Something that can be added on the software is push notifications for the delivery app.

The customer support is hands down the best. From the demo to the instillation and now use, the support team at SMRT have been there. This system compared to my last POS is 1000% better. Easier to operate, staff and customer friendly.

There is really nothing that I don’t like. The only issues that I had was when my data was merged from my other POS to SMRT. Some of the customer info was mixed around, but the staff at SMRT was there to make things correct.

Fully functional, easy to fit into our mode of operation, cloud based, very personal service

Poor cash drawer accounting, credit charges not on daily audit sheets

What I like most about this software is that you can access a lot more of the clients information in an easier way. I also like how easy it is to show where a stain, rip, or tear is on the clothing item while detailing. This allows us to be more specific and successful.

My least favorite thing about this software is that a lot of things coming from our old software don’t show up the same on SMRT software.

The migration to SMRT was validated and praised by both our multi-generation of employees and customers. The ease of learning, navigating, and customer interaction has elevated our service and won the confidence and respect from all. Reporting and data analysis continues to become even more sophisticated. Unlike many services where support diminishes after the honeymoon stage, the SMRT support team continues to be very responsive with great attitudes long after conversion . The Pick up and Delivery segment has allowed us to manage our clients efficiently and customize to their needs from scheduling, detailing, tracking, and modifying. Yes, we made a SMRT choice!

Marketing for customer reviews. Wished we knew this was slated to be released. We signed on with our marketing firm a year contract to solicit for reviews.

SMRT has made our business much more efficient. We can collect and store a vast amount of information about our customers and their clothing. It is a very user friendly platform even though it is highly complex. The design features make it intuitive and training (as long as someone has a basic knowledge of touchscreens/computers) is fairly straightforward.

The frequent updates can take some adjustment time, but overall we understand are aimed at making the product better. There are so many features that is is difficult to master all of them, however, the fantastic customer support largely mitigates this issue.

Ease of use. Dashboards are great. Not too compact.
Customer Service is exceptional! They'll do whatever you need in a timely manner, friendly staff. I am really happy with that.

KPI report generation. I still find it hard to create reports on my own through the system. The staff is always helpful though.

A great variety of useful functions. Great support!

Like with many POS systems the documentation is a work in progress.

It's easy of use on a daily basis. Implementation of the system is handled with top technical precision. constant innovation of system.

System need full offline mode so it would work without internet connection for those troubling internet outages.

I especially like the ease of the barcoding system. It is easy to prove to clients when a garment was here. The assembling with barcodes takes out employee errors and reduces them to almost non existent. Routes are simplified. Easy to use, everything with one software.

Cannot mass email. Cannot change automated texts that are sent as reminders to clients.

The customer service portal. Ease of training. Management tools.

None I could think of at this time. I'll let you know.

the text messaging and routes delivery are Amazing

Credit card processing not having enough options

Customer communications is over the top and they love it. Route system is great, track from detail to delivery. Ease of use and was a seamless conversion from compassmax . Just an overall modern platform.

Perhaps some comparison reports to previous year