SMRT Systems Reviews

Information needed on tracking tickets,clothing

Internet based and too many steps along the way.

This is by far the easiest to use POS we have ever used. It has anything that you would want to run your Dry Cleaning business

It could be a little more marketing friendly.

Brings current tech to the dry cleaning industry that has had archaic software for decades

Really no complaints, they are consistently sending out updates and improvements

The software is easy to understand and has many options.

Our old system did not allow for the picking up of a order without processing a payment. In SMRT this is possible but there are management tools to successfully monitor these tickets. Just a shift change in

The best feature that ALL other softwares lack, is the communication module between customers, CSR’s, and drivers.

Reports are a little tiny bit disappointing. While support can create any type of report you need, it would be nice to have them readily accesible to run with different criteria as needed.

This software does everything it promises and more. It has increased our customer engagement, increased sales, and reduced expenses by our drycleaning routes much more efficient.

Like learning all new systems, there is a learning curve. However, the learning curve with the SMRT software is as flat as can be.

Ease of use and ease of training. Trying my employees literally took minutes. So much easier to use than my previous software from CleanSuite. The support has been phenomenal.

I really cannot say anything bad about SMRT.

SMRT Systems makes our diverse dry cleaning business simple to manage from one screen. Easy to setup and implement this is a no brainer for anyone needing a POS in our industry. The staff and especially the ambitious [SENSITIVE CONTENT HIDDEN] are available post implementation to assist in making this product a custom solution for your business. Our two favorite aspects are the client communication and the pickup / delivery function. We love the ongoing updates and their willingness to listen to suggestions. For example, I once asked [SENSITIVE CONTENT HIDDEN] to make a minor change that would switch all items racked to shelves as boxed items in the drivers mobile App, within 48 hours it was done! Well done SMRT, glad to be a part of this winning team.

As with any change, there are initial growing pains but nothing more than we expected. I do think the customer 'portal' does need to be App based at some point.

Route management, customer communication, AutoPay, and receivables management are all fantastic. They continue to enhance the product with fixes, improvements, and new features. Great support.

Limited POS options - no Apple Pay, Google Pay, etc. These have since been added.

The migration to SMRT was validated and praised by both our multi-generation of employees and customers. The ease of learning, navigating, and customer interaction has elevated our service and won the confidence and respect from all. Reporting and data analysis continues to become even more sophisticated. Unlike many services where support diminishes after the honeymoon stage, the SMRT support team continues to be very responsive with great attitudes long after conversion . The Pick up and Delivery segment has allowed us to manage our clients efficiently and customize to their needs from scheduling, detailing, tracking, and modifying. Yes, we made a SMRT choice!

Marketing for customer reviews. Wished we knew this was slated to be released. We signed on with our marketing firm a year contract to solicit for reviews.

I especially like the ease of the barcoding system. It is easy to prove to clients when a garment was here. The assembling with barcodes takes out employee errors and reduces them to almost non existent. Routes are simplified. Easy to use, everything with one software.

Cannot mass email. Cannot change automated texts that are sent as reminders to clients.

Onscreen graphics and automated texting when orders are finished helps keeping customers goods moving

Bulk route pick up would be a nice added feature

Having moved from a POS after 20 years that had fell behind along the way, we have found the features in SMRT to be super refreshing. Access to data & reports is so easy and the custom KPI feature is really, really helpful.

The marketing (texting) features could be much more robust. Some CRM features would be nice as well so that you could track sales leads and so forth.

I just have to say, SMRT Systems is an absolute game-changer for dry cleaning businesses. Since we started using their platform, our operations have been running so much more smoothly, and our customers have definitely noticed the difference.Their team is incredibly helpful and knowledgeable, especially [sensitive content hidden], who provided exceptional support during our transition to the platform. The user-friendly interface and real-time tracking features have made our lives so much easier, and we're now able to deliver a higher level of service to our customers.If you're in the dry cleaning industry, I can't recommend SMRT Systems enough. They're a team of true professionals who are dedicated to helping their clients succeed. Thanks for everything, SMRT Systems!

Nothing really as this is miles ahead of other systems.

Super easy to use, lots of valuable features, very good support, route app is great, customer communication platform is the best!

No software is perfect, including SMRT, but I really can’t think of any cons. Issues that we have are addressed immediately!

Customer communications is over the top and they love it. Route system is great, track from detail to delivery. Ease of use and was a seamless conversion from compassmax . Just an overall modern platform.

Perhaps some comparison reports to previous year