SMRT Systems Reviews

SMRT Systems

4.9 (117)
Point of sale and delivery tracking system for dry cleaners

Overall rating

4.9 /5
(117)
Value for Money
4.7/5
Features
4.8/5
Ease of Use
4.8/5
Customer Support
4.9/5

99%
recommended this app
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117 Reviews

Bruce
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Dry Cleaning POS System

Reviewed on 12/08/2020

Overall the experience has been great! We have cut way back on the numbers of calls we used to make...

Overall the experience has been great! We have cut way back on the numbers of calls we used to make to customers, the amount of paper we handle. We used to have to void and rewrite tickets when mistakes were made, and now it is so much easier to change and edit tickets when necessary. Training drivers and scheduling pick ups and deliveries is super easy.

Pros

We love how easy the software is to use, the route app is terrific, communication through text and email has significantly cut down on phone calls, estimates are responded to very quickly and our customers love it. The reports are endless, we have hundreds of KPIs to help us with sales and marketing.

Cons

We have had a few challenges with the accounting; it works but the developers have promised to enhance it based on our feedback.

Alonso
Overall rating
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Outstanding

Reviewed on 10/08/2020

Our internal company communications, automation with management reporting, billing and customer...

Our internal company communications, automation with management reporting, billing and customer resolutions have been the biggest benefits with the software implementation. What took several emails, manual phone calls and meetings with our management are now easily reported across all communicaitons channels and have reduced the time to resolve day to day processes.

Pros

The installation, training, and implementations were a breeze. Using SMRT software for our operations has allowed us to implement, automate customer communications and improve our operations over night. We are upset at that fact that we didn't switch over years ago. The training for our staff, drivers, markin, office, and production was incredibly easy. It has exceeded our expectations thus far.

Cons

There is not much negative to say. As we discover features we wish we had, their staff is attentive and responsible and always find a better way to resolve our operational issues.

Joe
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

New system

Reviewed on 14/04/2021

Pros

Information needed on tracking tickets,clothing

Cons

Internet based and too many steps along the way.

Charles
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy transfer and start up

Reviewed on 11/11/2020

My overall experience has been positive. The texting feature allows me to comunicate easily with my...

My overall experience has been positive. The texting feature allows me to comunicate easily with my customers and has made my delivery service more efficient. Support is fast and usually solves your issues very quickly, either with email or on the phone.

Pros

This software is easy to learn. Training new employyes is easy. It is flexible and adapts well to the way you run your business. The ability to communicate with your customers through texting has been a big help. The support has been excellent.

Cons

I would like it if it printed tags for the lot system assembly operation. It is not a major problem but it would make it easier for my operation.

Ryan
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review

Reviewed on 06/01/2023

Overall I have been extremely happy and and the support staff has been great. My one recommendation...

Overall I have been extremely happy and and the support staff has been great. My one recommendation would be around the onboarding. For the first two weeks during implementation we felt lost. We did not know what to expect until the system went live. We are now 1 month in and becoming very comfortable and making adjustments and fixing mistakes we made in the first couple of weeks. I feel much of that might have been avoided with a better training / onboarding process.

Pros

The automation is what is most beneficial for us. What ultimately made me choose this system was the integrated marketing.

Cons

This system does very well for dry clean customers and the wash dry fold customers from my laundromats. However, we also have several large Commercial clients that require a slightly different process.

Laurie
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Wish we made the switch sooner!

Reviewed on 11/08/2020

We have improved garment tracking and communication internally and with customers. We are able to...

We have improved garment tracking and communication internally and with customers. We are able to be really transparent. The customer interface is great. The team is great to work with! Our systems and processes are getting streamlined in a way we've been dreaming about for years, but had roadblocks with previous software.

Pros

So easy to use and setup. My staff basically trained themselves. When we do encounter a question or issue, customer support is super responsive and we have our needs met immediately. It's a very intuitive system, easy to navigate and figure out even without a lot of training. One of the best things about it is the web based platform so that we can easily access the system from anywhere to help with training or trouble shooting even when not on site.

Cons

My only issues are tiny, nit-picky things with headings or section titles that don't really change the overall function, just the look of things.

Eric
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Duke's Cleaners on SMRT

Reviewed on 10/08/2020

When we switched to SMRT we didn't have a route at all and now it is growing weekly. With the...

When we switched to SMRT we didn't have a route at all and now it is growing weekly. With the clients being able to setup a pickup/delivery right from their cell phone.

Pros

This is by far the easiest to use POS we have ever used. It has anything that you would want to run your Dry Cleaning business

Cons

It could be a little more marketing friendly.

Alternatives Considered

CleanCloud

Reasons for Choosing SMRT Systems

We switched because of the ease of clients ability to setup their account and manage their pickup\delivery details.

Reasons for Switching to SMRT Systems

The simple format that makes it easier to learn and the route capabilities for optimization.
Matt
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

NYC Dry Cleaner Using SMRT

Reviewed on 11/09/2020

Helps us manage over 5000 customers across multiple different brands, POS, delivery app, valet...

Helps us manage over 5000 customers across multiple different brands, POS, delivery app, valet service, all in one

Pros

Brings current tech to the dry cleaning industry that has had archaic software for decades

Cons

Really no complaints, they are consistently sending out updates and improvements

Mike
Overall rating
  • Industry: Textiles
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Worth every penny

Reviewed on 06/07/2021

Very responsive. Thank you

Very responsive. Thank you

Pros

The software is easy to understand and has many options.

Cons

Our old system did not allow for the picking up of a order without processing a payment. In SMRT this is possible but there are management tools to successfully monitor these tickets. Just a shift change in

Alternatives Considered

Xplor Spot

Reasons for Choosing SMRT Systems

Time to upgrade

Reasons for Switching to SMRT Systems

They purchased DCCS and therefore I knew they understood the industry. Institutional knowledge was the key.
William
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Company That Cares

Reviewed on 27/10/2020

Our experience has been fantastic. The big difference for me with SMRT was not that everything was...

Our experience has been fantastic. The big difference for me with SMRT was not that everything was perfect on day one, but that the company actually cares when I have an issue and helps me resolve it in a timely manner.

Pros

The functionality for customers to interact with the business

Cons

The initial conversion of our conveyor systems was extremely difficult.

Alternatives Considered

CleanCloud

Reasons for Choosing SMRT Systems

The company's customer service was horrendous.

Switched From

Xplor Spot

Reasons for Switching to SMRT Systems

Concern regarding lack of other large customers.
Alex
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

After trying out 5 others, SMRT is hands down the best!!

Reviewed on 29/08/2020

Pros

The best feature that ALL other softwares lack, is the communication module between customers, CSR’s, and drivers.

Cons

Reports are a little tiny bit disappointing. While support can create any type of report you need, it would be nice to have them readily accesible to run with different criteria as needed.

Brett
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SMRT Is Genius!

Reviewed on 19/09/2020

I love it! SMRT has created new enthusiasm in an traditionally boring industry. Did I mention how...

I love it! SMRT has created new enthusiasm in an traditionally boring industry. Did I mention how wonderful the customer support is?

Pros

This software does everything it promises and more. It has increased our customer engagement, increased sales, and reduced expenses by our drycleaning routes much more efficient.

Cons

Like learning all new systems, there is a learning curve. However, the learning curve with the SMRT software is as flat as can be.

Jason
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best POS for Dry Cleaners hands down

Reviewed on 30/01/2022

Superb, very helpful as I was in a hard spot, my old POS software was dying and I had no support...

Superb, very helpful as I was in a hard spot, my old POS software was dying and I had no support for it anymore since CleanSuite had closed down.

Pros

Ease of use and ease of training. Trying my employees literally took minutes. So much easier to use than my previous software from CleanSuite. The support has been phenomenal.

Cons

I really cannot say anything bad about SMRT.

Alternatives Considered

CleanCloud

Reasons for Choosing SMRT Systems

CleanSuite had closed, there was no longer any support and the software will not work on Windows 11.

Reasons for Switching to SMRT Systems

Recommended by friends who are also dry cleaners.
Jordan
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Modern Day Technology In A Dinosaur Industry

Reviewed on 12/08/2020

Our overall experience has been great. [SENSITIVE CONTENT HIDDEN] in support are phenomenal.

Our overall experience has been great. [SENSITIVE CONTENT HIDDEN] in support are phenomenal.

Pros

SMRT Systems makes our diverse dry cleaning business simple to manage from one screen. Easy to setup and implement this is a no brainer for anyone needing a POS in our industry. The staff and especially the ambitious [SENSITIVE CONTENT HIDDEN] are available post implementation to assist in making this product a custom solution for your business. Our two favorite aspects are the client communication and the pickup / delivery function. We love the ongoing updates and their willingness to listen to suggestions. For example, I once asked [SENSITIVE CONTENT HIDDEN] to make a minor change that would switch all items racked to shelves as boxed items in the drivers mobile App, within 48 hours it was done! Well done SMRT, glad to be a part of this winning team.

Cons

As with any change, there are initial growing pains but nothing more than we expected. I do think the customer 'portal' does need to be App based at some point.

Ryan
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Support And Product Development

Reviewed on 08/03/2022

Very good client support and easy to work with. A great partner.

Very good client support and easy to work with. A great partner.

Pros

Route management, customer communication, AutoPay, and receivables management are all fantastic. They continue to enhance the product with fixes, improvements, and new features. Great support.

Cons

Limited POS options - no Apple Pay, Google Pay, etc. These have since been added.

Alternatives Considered

Square Point of Sale

Reasons for Choosing SMRT Systems

Newer, more flexible architecture. Better route management and integration. Better support.

Reasons for Switching to SMRT Systems

Tighter fit, less integration work.
Ken
Overall rating
  • Industry: Dairy
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Dryy Garment Care Review

Reviewed on 28/12/2020

Overall a great experience. Interesting to see the evolution and customizing this great group of...

Overall a great experience. Interesting to see the evolution and customizing this great group of professional roll out to not only be uber competitive but to help us business owners perform at optimal outcomes.

Pros

The easy customizable features for specific data, data needed to pivot and make important decisions.

Cons

The accounting portion can be non user friendly with invoicing, itemizing and aligning with aging reports.

Denise
Overall rating
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SMRT MOVE!

Reviewed on 10/12/2020

Pros

The migration to SMRT was validated and praised by both our multi-generation of employees and customers. The ease of learning, navigating, and customer interaction has elevated our service and won the confidence and respect from all. Reporting and data analysis continues to become even more sophisticated. Unlike many services where support diminishes after the honeymoon stage, the SMRT support team continues to be very responsive with great attitudes long after conversion . The Pick up and Delivery segment has allowed us to manage our clients efficiently and customize to their needs from scheduling, detailing, tracking, and modifying. Yes, we made a SMRT choice!

Cons

Marketing for customer reviews. Wished we knew this was slated to be released. We signed on with our marketing firm a year contract to solicit for reviews.

Patricia
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SMRT really is SMRT!

Reviewed on 11/08/2020

Since installation it has been a very positive experience. The customer service staff is fantastic...

Since installation it has been a very positive experience. The customer service staff is fantastic and they answer your requests thoroughly and quickly. We just finished our first year and I was so excited to see our monthly sales comparisons now that we have a year of data. Then covid hit - now its hard to look but nothing lasts forever.

Pros

There are so many amazing features but what I love most is they will create whatever you need (within reason of course)

Cons

I wish there was a subscription feature but they have told me they are working on it. I do wish I could remove a credit that was misapplied.

Arpna
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

7th Avenue Cleaners

Reviewed on 14/01/2021

Ross was great getting us trained.

We had a major issue with the credit cards not transferring...

Ross was great getting us trained.

We had a major issue with the credit cards not transferring over. Caused a lot of stress and took away from the ease of the transition.

I think rewording some of the questions prior to going live, would ease some confusion we had regarding our delivery service. (master delivery location)

We have been using SMRT for almost two months now, and support has been great. Hopefully that continues.

Pros

The ease of delivery.

It is web based and not app based. Feel like more customer are inclined to log in through a link versus having to download an app.

Barcoding system.

Cons

When something needs to be post spotted and you have already assembled, it splits the entire order. Can't just take the item of that assembly number and leave the rest of the pieces there.

Some of the reports are a little difficult, but support has been great when we have questions.

When making a quick for a customer under the "other" option, we do not get two copies. We have to reprint one. It prints two under the "laundered shirt or household." Thought an update would have happened by now.

Elizabeth
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review of SMRT Systems

Reviewed on 08/12/2020

We find that the program is amazing in our day to day operations. Time saving. Overall extremely...

We find that the program is amazing in our day to day operations. Time saving. Overall extremely happy.

Pros

I especially like the ease of the barcoding system. It is easy to prove to clients when a garment was here. The assembling with barcodes takes out employee errors and reduces them to almost non existent. Routes are simplified. Easy to use, everything with one software.

Cons

Cannot mass email. Cannot change automated texts that are sent as reminders to clients.

Mark
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Streamlining

Reviewed on 04/10/2021

Pros

Onscreen graphics and automated texting when orders are finished helps keeping customers goods moving

Cons

Bulk route pick up would be a nice added feature

Eric
Overall rating
  • Industry: Textiles
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great POS!

Reviewed on 10/08/2020

This provides a POS solution which we have found to be a very good one and one that we like.

This provides a POS solution which we have found to be a very good one and one that we like.

Pros

Having moved from a POS after 20 years that had fell behind along the way, we have found the features in SMRT to be super refreshing. Access to data & reports is so easy and the custom KPI feature is really, really helpful.

Cons

The marketing (texting) features could be much more robust. Some CRM features would be nice as well so that you could track sales leads and so forth.

Marcus
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Smrt has the smarts built in

Reviewed on 28/04/2023

Pros

I just have to say, SMRT Systems is an absolute game-changer for dry cleaning businesses. Since we started using their platform, our operations have been running so much more smoothly, and our customers have definitely noticed the difference.Their team is incredibly helpful and knowledgeable, especially [sensitive content hidden], who provided exceptional support during our transition to the platform. The user-friendly interface and real-time tracking features have made our lives so much easier, and we're now able to deliver a higher level of service to our customers.If you're in the dry cleaning industry, I can't recommend SMRT Systems enough. They're a team of true professionals who are dedicated to helping their clients succeed. Thanks for everything, SMRT Systems!

Cons

Nothing really as this is miles ahead of other systems.

Donny
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome software

Reviewed on 25/09/2020

Transition from SPOT to SMRT was smooth. Support is very timely in responding to issues. I...

Transition from SPOT to SMRT was smooth. Support is very timely in responding to issues. I couldn’t ask for a better software partner for my business.

Pros

Super easy to use, lots of valuable features, very good support, route app is great, customer communication platform is the best!

Cons

No software is perfect, including SMRT, but I really can’t think of any cons. Issues that we have are addressed immediately!

Response from SMRT Systems

Thanks for the great review Donny,
We look forward to many more years of a successful partnership with you.

Harry
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Customer communication

Reviewed on 29/12/2020

Much less complicated and works great with our metalprogetti

Much less complicated and works great with our metalprogetti

Pros

Customer communications is over the top and they love it. Route system is great, track from detail to delivery. Ease of use and was a seamless conversion from compassmax . Just an overall modern platform.

Cons

Perhaps some comparison reports to previous year