Boulevard Reviews
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294 Reviews
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to deploy and use with all the right information at our fingertips
Reviewed on 26/06/2020
The Boulevard Labs team has been very easy to access and has been very responsive to our requests....
The Boulevard Labs team has been very easy to access and has been very responsive to our requests. Our partner manager in particular has been very helpful and has gone out of her way on many occasions to ensure our success.
Pros
We like the ease of use from the Front Desk Associate's perspective, excellent performance metrics, and the outstanding customer service.
Cons
Limited options for selecting our own merchant services provider for credit card processing. We understand additional providers will be made available soon. That said, the credit card processing fees are very competitive already.
Alternatives Considered
Booker, Vagaro, Square Point of Sale, Meevo, Mindbody, ZENOTI, Phorest, talech and DaySmart SalonReasons for Choosing Boulevard
Boulevard software is much more intuitive and easier to use for Customers and Front Desk associates. In addition, they have introduced easy to read reports that capture the essential performance metrics every salon needs in order to manage for profit. They continue to make reports even better.Switched From
MeevoReasons for Switching to Boulevard
We have actually used several different products to manage our hair salon business since 2005. These included Intuit POS 9, Booker and Meevo 2. In addition to these, we did a comprehensive trade study of many different Salon Management software products against our criteria which emphasized ease of use by Customers and Front Desk, easy to read / useful reports and excellent customer support. Boulevard was the winner of this trade study. They deliver what they promise and have been introducing new functionality seamlessly over the last year.- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Boulevard is Awesome
Reviewed on 19/12/2020
Overall my experience has been pretty great. Such a positive change from Mindbody. I just wished I...
Overall my experience has been pretty great. Such a positive change from Mindbody. I just wished I switched sooner!
Pros
Is it so easy to check clients out! It is so easy for people to schedule online. We switched from Mindbody, and for our massage therapy studio, it is so much more intuitive and easy to take payments without mistakes. Scheduling calendar is easy to use. The Messaging system is so amazing. We text our clients all of the time now and all conversations show under their profile! Online booking is super easy for Clients and guarantees Credit Cards captured to prevent no shows. One of the biggest things I love is customer support. I have a dedicated partner manager, [SENSITIVE CONTENT HIDDEN] that I can contact. She has been absolutely incredible, supportive, and helpful through this whole process. I also have access to a support team that actually knows about the software and helps me learn or troubleshoot. I love that you can book an appt while staying on our website, and the page never has to refresh for online booking and each step of the payment window.
Cons
Not being able to purchase services online or in the app, the app needs more functionality for sure. They have a bunch of new features they are working on that will be rolled out soon, however. They also need better payroll reporting features for paying other than commission. They are also bringing out better online booking smart booking to limit gaps, so that is something I am excited to use in January.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Boulevard
Reviewed on 27/09/2021
It’s a new software so it’s expected but I think a lot of things could of been better over the...
It’s a new software so it’s expected but I think a lot of things could of been better over the years. Lots of new updates to keep current and trendy but with that comes a roller coaster of trial and error. With that being said old tech should be easy but isn’t.
Pros
Seamless booking appointments online for clients and in person.
Cons
Glitches … a new one every week! As a business owner you don’t have the time to make customer support tickets and figure out how to do workarounds more often than not. But I guess that’s how it is with these softwares.
Alternatives Considered
MeevoReasons for Choosing Boulevard
Securing credit card info for internal and external wasn’t easy and lack of promises kept.Switched From
BookerReasons for Switching to Boulevard
They claimed they had an easy on boarding with Booker clients and offered incentives to do that.- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Katie
Reviewed on 18/12/2020
Overall I'm very happy with the software. It's easy to use and training desk staff to use it is...
Overall I'm very happy with the software. It's easy to use and training desk staff to use it is super slick. I love all the how to guides. Also, [SENSITIVE CONTENT HIDDEN], our managing partner has been amazing, always quick to respond and goes above and beyond with helping us.
Pros
I love how easily it sends comfirmations and takes care of the busy work we usually need to hire staff to complete, like pulling reports, custom timing for clients, and easy for clients to use for online booking
Cons
It's more small things that I'd like to see updated: for example when I save changes to services or products that I'm editing the page only lets you do one service then it auto refreshes to the top of the page, instead of saving and letting me continue where I'm at. That means I have to scroll all the way down to find the section, remember the next service that I have to edit, it's time consuming and for larger salons who have lots of employees with unique booking needs its not quite as fluid as I'd like. I'd also like to work off of more than one tab, so I can be checking clients in while also pulling reports. I'd love to be able to have a tab for each location open for easy booking during busy seasons like the holidays when we are searching for any open appt and comparing options for clients between all the locations. I'd also like to do more filtering for client emails. As of now I don't see a way to email upcoming appts for selected dates, which would be helpful as covid continues and brings us many updates we need to send to just upcoming appts, not all clients and not just clients who have had an appt with us before. Also woul dlove if the app view of the calendar was more zoomed out so you can get a better idea of whats happening for the whole day, now you have to scroll quite a bit and its confusing visually.
Alternatives Considered
MindbodyReasons for Choosing Boulevard
it crashed a lot and wasn't easy to be able to view reports from home. Now I can pull reports and view everything I need as long as I have an internet connection - it's great!Switched From
InspireReasons for Switching to Boulevard
Your customer service was so much better!!- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Wonderful for spas and salons
Reviewed on 17/12/2020
Boulevard solved our business problems of accounting and streamlined our sales & package tracking. ...
Boulevard solved our business problems of accounting and streamlined our sales & package tracking. They also helped us see multiple staff members' schedules at once. They had many cool features however many werent applicable to our healthcare business.
Pros
Boulevard is the payment processor, so it made checking out our clients & selling/redeeming packages, and processing refunds a breeze. It was an upgrade from our previous software in that we could see all staff schedules on one page and click anywhere on the schedule to make a new appointment, regardless of availability. The help team got back to us relatively quickly with guidance on any issues. There are features on it our company did not use, like inventory and product sales, processing and finishing time, etc. These functioned excellently, we did not have a need for them thought.
Cons
We could not require clients to complete their forms before finalizing their first appointment booking. And when clients received the confirmation email, it sometimes went to junk and other times the layout of the email was not clear to them as to how to find the forms to complete. It would have been nice to have a direct link to the form we could send the client. Also would have been better if we could download the forms after the client completed them. We also would have liked more follow-up email customizations, like being able to send more automations depending on if a client scheduled again, or immediately after their appointment with after-session care instructions.
Alternatives Considered
Acuity SchedulingReasons for Choosing Boulevard
Needed a better payment processor and scheduling that included forms.Reasons for Switching to Boulevard
Initially we chose boulevard because of the payment processor, we didnt want to use square anymore and appreciated the ease of having the processing in one location with the scheduling. However, we are now switching to acuity for financial reasons and because their forms and follow up email automations are more inline with our needs.- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Finally, a software that makes my business run better!
Reviewed on 17/12/2020
Love the customer chat in real time. Love the training they provide for new employees no matter...
Love the customer chat in real time. Love the training they provide for new employees no matter when the hire is. They hold our hands throughout the entire boarding process and never let go. I feel as though they care about my business as much as I do. Consistent in every way. Worth every cent. I will never ever leave Boulevard. Partners for life.
Pros
Boulevard is completely intuitive and the software is simple yet detailed in all the right places. I own a hair salon and have been doing hair for 23 years, let me with all honesty say that Boulevard has 100% made my life so much easier. The experience for my clients is second to none, they are all raving about how much better this software is than any of our previous ones. I can not say enough positive things about them! The customer service is absolutely extraordinary and they respond to any of our questions immediately. It has a feel like you are asking a friend to help you, so patient and there was always a familiar quality throughout the entire customer experience for us. We love supporting small businesses however we do not want to be someone's guinea pig...with Boulevard we can completely trust in their expertise and never worry.
Cons
Seriously we love them. The only issue is that we have is we wish we could see what source each stylists clients pay for services for example: who pays cash, check or credit card and how much of each. It only shows sales and does not break it down. Other than that we have nothing negative what so ever to say!
Reasons for Choosing Boulevard
Sick and tired of the awful and very expensive service. Very impersonal and never got it right.Switched From
MindbodyReasons for Switching to Boulevard
Completely different business model. Very on top of all of their promises, also really loved the staff and on board team. Beautiful layout and very classy operation. So honored to be a part of Boulevard.- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Welcome to the future or Salon/Spa booking!
Reviewed on 16/11/2020
Pros
Moving to BLVD has made every aspect of our business streamline and easy. Its so hard to name just a few aspects of what we love about this software because... well... we love it all! BLVD has offered us access to clients ability for easy, smart online booking, the software is very easy to learn and navigate, product inventory management is better than ever, ability to text with clients, touchless check out, protection to staff with client cards saved on file making it easy to enforce our cancellation policy, new features are updated and added to the software frequently which I love. Its clear that BLVD likes to keep ahead of the latest trends. I love that myself and my staff are able to view their schedule from any device and can also schedule appointments remotely. You can also disable features of specific staff which is a blessing as well. They have a help chat box in the corner so that any of my employees can reach out with questions or concerns. The staff is VERY responsive. Another thing that I absolutely love is that this software does NOT crash or experience delays.
Cons
Honestly it is very hard for me to list off what I like least about BLVD as we truly love it. Our only issues have been with some of the detail summary reports being a bit off but we have been working with BLVD to get this issue solved.
Reasons for Choosing Boulevard
We found SalonBiz to be extremely archaic with their design, it crashed constantly, there was no seamless check out experience and honestly zero support.Switched From
SalonBizReasons for Switching to Boulevard
It was clear that BLVD was developed by stylists/salon owners for stylists/ salon owners. It was the only product that checked literally every box.- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Software for Salons
Reviewed on 12/11/2020
One of the best things about Boulevard is customer service. Any time we had questions or issues...
One of the best things about Boulevard is customer service. Any time we had questions or issues arise, our problem was dealt with swiftly and resolved. Whether we emailed the rep assigned to us or used the Help Chat or the Support Center, we always felt that our problem was addressed very quickly.
Pros
Boulevard is the 3rd scheduling software we have used in the salon, and is by far the best one. Boulevard is very user-friendly. We have had very few problems with it (business interruption or faulty software or the system going down) like we experienced with the other two programs we used in the past. We love the app the stylists/barbers can get on their phones to se e their schedules, be alerted when a client checks in and see client notes right on their phones.
Cons
The negative about Boulevard is that it doesn’t easily connect with any email marketing programs.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Snappy cloud solution that improves over time
Reviewed on 12/11/2020
A fun, fast, and growing company that definitely puts its end use at the focus of the product....
A fun, fast, and growing company that definitely puts its end use at the focus of the product. Nearly a one software fits all type solution.
Pros
I enjoy that the cloud solution quickly sifts through what must be massive amounts of data that my business creates. It leans towards simplicity that my lay staff don't seem to have much issue with.
Cons
I admit the onboarding and going live schedules we're a bit aggressive and lacked true understanding that my data was going to be used properly the first time. Many edits and back and forth work was needed to get things running to the point I personally didn't have to troubleshoot things between my staff and the product support team.
Alternatives Considered
BookerReasons for Choosing Boulevard
The software use previously required us to host our own server and this was plagued with issues while constantly needing remote support.Switched From
MeevoReasons for Switching to Boulevard
Because it was a new company- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Boulevard is amazing!
Reviewed on 20/06/2023
Overall has been a positive experience!
Overall has been a positive experience!
Pros
We really enjoy how user friendly Boulevard is. We needed a software that our team could be easily trained on and simple to use. They provide so many tools for learning the system in the beginning and that helped us a lot! Their customer service is also one of the best we have come across. They are always quick to respond to questions and help solve problems. Big thumbs up!
Cons
I wish that they had some modern software features like a client faced portal; with custom info for them to see past, present, and future appointments and custom appointment text reminders (this is a biggie, as most people don't check their email anymore).
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
BEST DECISION WE MADE FOR OUR SALONS
Reviewed on 06/11/2020
INCREDIBLE.
INCREDIBLE.
Pros
I HEARD OF BLVD 8 MONTHS BEFORE WE DECIDED TO SWITCH OUR PLATFORMS. WE CHANGED IN THE BEGINNING OF 2020 WHILE OUR SALONS WERE FORCED TO CLOSE. IT WAS A SCARY TIME TO CHANGE WITH ALL THE CHANGES GOING ON IN THE WORLD BUT BLVD MADE THE TRANSITION SEAMLESS.
IN THE PAST THE SELLING AGENT HAS BEEN GREAT AND THEN ONCE WE HAVE BEEN GIVEN A ACCOUNT MANAGER EVERYTHING HAS FALLEN APART. THAT IS NOT THE CASE AT ALL WITH BLVD. I WAS SO SCARED OF THAT HAPPENING TO US AGAIN AND THIS PROCESS HAS BEEN THE BEST DECISION WE HAVE MADE FOR THE FUTURE OF OUR SALONS.
ALL OUR DATA TRANSFERRED SEAMLESSLY. ALL OUR STYLISTS WERE ABLE TO PICK UP RIGHT WHERE THEY LEFT OFF AND NO CLIENTS WERE EFFECTED IN THE TRANSFER. WE GET GREAT FEEDBACK DAILY AND WE ARE SO EXCITED TO GET DEEPER INTO WHAT MAKES BLVD SPECIAL. WE JUST HAD A MEETING WITH OUR ACCOUNT REP DALY AND WITH EVERY STEP WE TAKE WITH BLVD WE GET STRONGER AS A TEAM AND AS A COMPANY.
Cons
I WISH THAT IT COULD HAVE TRANSFERRED OUR PAST RETAIL HISTORY. I USED THAT A LOT IN THE PAST AND WE HAD TO MANUALLY RETRIEVED THAT DATA BEFORE THE TRANSFER HAPPENED FROM OUR PREVIOUS PLATFORM. I WOULD HAVE JUMPED ON BLVD MUCH QUICKER IF WE WERE ABLE TO HAVE OUR RETAIL HISTORY TRANSFERRED.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best salon software I've ever used!
Reviewed on 25/06/2020
Solved the stress of all the "workarounds" we were having to do with our old software. Elevated the...
Solved the stress of all the "workarounds" we were having to do with our old software. Elevated the guests experience with working with our business.
Pros
It's hard to put in words the beauty of this software. It's visually beautiful, very quick to learn, easy to use, customer service is outstanding & quick to respond, and the online booking platform is so easy to use for our guests. We've been in business for 9 years and this is our 5th and final software. We've found the one!! The conversion from our other software was so easy and seamless (we've had disasters in the past) I can't recommend it enough!!!
Cons
A few features I feel are missing (but I'm told they are working on adding them) Referral program built in, option to pay commissions on discounted services or the original price, line items for set fees in the checkout instead of having to manually enter it, ability for guests to book directly from Instagram.
Alternatives Considered
VagaroReasons for Choosing Boulevard
was very unhappy with the way mindbody worked for my businessSwitched From
MindbodyReasons for Switching to Boulevard
Their pros outweighed the cons in comparison. They are a bit more expensive, but worth the cost.- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
y
Reviewed on 21/09/2021
Overall has been great because of the customer support. BLVD doesn't have all our needs met for our...
Overall has been great because of the customer support. BLVD doesn't have all our needs met for our unique salon business (no software does and we dont expect anything to be perfect), but the customer support has been above and beyond in helping us find ways to lighten our load or another way to navigate.
Pros
User-friendly. Easy to navigate. Modern asthetics. Quick navigation for the most part. Quick and friendly customer support.
Cons
1. We wish we could customize some of our client communication via email or text.
2. We wish that guest booking would send a message to the person booking to confirm they booked without attaching emails to each profile. There should be a auto reply of booking when booking for guests as well.
3. wish we could export product information instead of manually entering in each product.
4. Product fields are not saveable and we need to re-enter. Leads room for error of misspelling and creating duplicates.
5. wish we can make changes easier to both locations.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Wish we switched sooner
Reviewed on 13/08/2020
Never thought I could love software!
Never thought I could love software!
Pros
Boulevard is incredible. Everything is so easy to use. The functionality saves so much time and my staff actually love it.
Cons
Really wish I found Boulevard sooner. Not sure how I didnt know they existed!
Reasons for Choosing Boulevard
My previous solution was way too hard to use. It kept going down and my staff and clients hated it.Switched From
ZENOTIReasons for Switching to Boulevard
Other softwares didnt seem nearly as nice or streamlined, their sales people were rude or they never got back to me.- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Tried several options – Boulevard won by a landslide.
Reviewed on 18/12/2020
Great! Onboarding was a breeze and my partner manager is super responsive. When problems arise they...
Great! Onboarding was a breeze and my partner manager is super responsive. When problems arise they fix them very quickly.
Pros
The ease of use for new staff and for clients is unparalleled in my opinion – the learning curve is so short and with a fast growing team, ease of training is huge for our business. It's intuitive and I love the sleek design that clients experience.
Cons
Because it is new, there are occasionally features I miss from longer-established platforms (example - gift card functionality was only added recently). However, they are rolling out new features every single month and are very response to requests. Worth the wait for full functionality. For my business I wish it had class booking functionality but also appreciate the laser-focus on appointment-based booking.
Switched From
BookerReasons for Switching to Boulevard
Sleeker design, and the booking overlay over my existing website versus pushing clients to an outside website.- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Functional. Innovative. Classy.
Reviewed on 01/07/2020
Our clients are happier. Our employees are happier. Our bank account is happier.
Our clients are happier. Our employees are happier. Our bank account is happier.
Pros
If you are under the impression that salon software is all the same, Boulevard will change your mind. From setup and functionality, to after-sale service and support. They are constantly bringing additional functionality to the platform. We have a dedicated (in every sense of that word) partner on the service and support side. No call center "promises of resolution.
Most of all, this is not a "subscription" you buy. Joining Boulevard provides you a team of specialists.
And it is has a very classy feel for the clients.
Cons
None. The only difficult decision was deciding exactly how dissatisfied we'd become with our prior provider. Once we made the decision, the rest was easy!
- Industry: Cosmetics
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Boulevard
Reviewed on 31/08/2021
Pros
I love how easy it is to navigate; each button is very straightforward, so someone who doesnt use the software frequently can easily figure out how to work it. The customer support team is also great and quick!
Cons
I would like them to make a few updates more regularly. Ive noticed you cant delete clients, or products. This can be frustrating in certain scenarios, but generally doesn't interrupt using the software! Just would be nice to be able to clean up our inventory/ clientele
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Payment and sales reporting does not meet expectations
Reviewed on 05/01/2021
I don’t receive many quick replies and when i do my questions don’t have answers. My suggestions...
I don’t receive many quick replies and when i do my questions don’t have answers. My suggestions get added to future development.
Pros
Online booking and scheduling appointments
Cons
The reporting doesn’t make much sense for the service providers that switched from other payment platforms like square.
Reasons for Choosing Boulevard
We wanted better payment and booking and pos software.Switched From
InspireReasons for Switching to Boulevard
It seemed like the best option at the time. We’re all questioning this with the frequency that complaints from our salons renters are coming in. Mostly related to payment processing not matching reports.- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Boulevard has potential
Reviewed on 21/12/2020
Boulevard is in the beginning staged. It feels like we're in the "terrible two's". It's a young...
Boulevard is in the beginning staged. It feels like we're in the "terrible two's". It's a young software that needs more advanced software engineers help. It seems like it was developed from someone with few years experience in the industry of software development.
Pros
I like that the software is geared to a younger generation. Its using modern looks and technology.
Cons
The engineering of the software is incomplete. I can tell they did not have actual users verify the functionality of the software before going live. There are a lot of little things, but imperative functions that do not exist with boulevard. This is how someone can tell its a brand new software. There are so many kinks that need to be worked out. The app especially is problematic, and offers no actual function of usefulness. The inability to view appointment details on the app (what service is requested), is especially frustrating. The app does not respond at all to touch. I'm not a programmer so I don't know what issue that would be.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Keep all of your clients details together and orderly.
Reviewed on 06/07/2023
I love BLVD. The only downside is there reports. There are so many important analytics that are...
I love BLVD. The only downside is there reports. There are so many important analytics that are important to salon team members when it comes to sales, understanding our clients, retaining clients, and retaining NEW clients. Improve this, and BLVD would be the overall greatest package available.
Pros
The 2 way messaging, and professional look of BLVD sets it apart from other systems.
Cons
Their reports need the most improvement The variety of reports do not measure up to what you would expect from BLVD. They should take a look at other systems and see these are strong points on other systems that may be the reason people hold back from becoming a BLVD User. Reports are so important for Owners and Managers who need to gather analytics in order to create benchmarks for team members.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User friendly service
Reviewed on 31/05/2024
Pros
I like how fast and efficient Boulevard is. I use Boulevard every day to book appointments, process sales and so much more. Boulevard really does it all. What i like most about it is how easy it is to use and how responsive their customer service is if you have any questions that need to be resolved. Boulevard is customizable to use for your business. I find it easy to keep track of appointments, and clients find it easy as well, since boulevard can send them confirmation email and texts. Overall, I find Boulevard to be such a helpful resource to the business i work at.
Cons
I dont have many critiques for Boulevard, my only critique would be for the Boulevard app interface, it does not have all the same options that the website does.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Makes training new staff so easy!
Reviewed on 25/06/2020
No need to send reports to accounting - they can access everything themselves.
It's made training...
No need to send reports to accounting - they can access everything themselves.
It's made training so simple and easy thanks to the system remembering how to book each client and allow the staff to move the appointments around on the days effortlessly to find the best time slot.
No more wasting paper printing schedules and service bills, everything is done through the service providers app on their smart phone.
Pros
How you can click & grab a booking to move it around on the schedule.
Cons
We are no longer able to change the service provider once the order is processed.
Alternatives Considered
BookerReasons for Choosing Boulevard
Boulevard is faster, smarter, better.Switched From
MeevoReasons for Switching to Boulevard
Far superior system.- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Always Improving!
Reviewed on 07/07/2023
Overall the experience was great from set up to launch, the most critical of functions we need as a...
Overall the experience was great from set up to launch, the most critical of functions we need as a studio work in our favor
Pros
I love the ease of customization, especially since we utilize the software for both retail AND services. Additionally the fact that the price is steady regardless of the number of users is helpful for growing businesses. My favorite thing is the customer service, we've had barely any issues since we began using Boulevard, but the couple times they didn't beat us to the punch notifying us of issues, we had answers within MINUTES of reaching out.
Cons
The professional app needs a lot of work in my opinion. The lack of ability to take payments in the mobile app creates problems when we are trying to do purchases or enter appointments and aren't near a computer, and scheduling the appointments can be a chore, if there was a way to utilize the app so we have the same options to see and select the best times/all times for appointments and choose times that way would create a lot of ease for all users.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A league above the rest
Reviewed on 18/12/2020
Overall, the company is very happy with Boulevard. We have evidence that the platform will only...
Overall, the company is very happy with Boulevard. We have evidence that the platform will only continue to improve as it takes into consideration customer suggestions. It is evolving beautifully.
Pros
This has been the best booking system/P.O.S. that I have used industry-wide. Features are highly customizable and only getting better. The interface is more intuitive than others and easier on the eyes. Client-tracking is useful and loyalty program is very exciting.
Cons
The app isn’t as developed as the website— I wish we could check clients out on the phone app and that the message center was available through the app. Certain functions are only available on the web browser which can be clunky.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Apple of booking software
Reviewed on 28/06/2023
Excellent
Excellent
Pros
This is the best booking software on the market. I highly recommend this product for booking, accounting, and managing your business. They have great customer service and are always available to help. Not to mention there online classes are great for teaching how to use the platform. It’s the apple of booking software.
Cons
Currently their app version for iPhone and android are not as sophisticated as their online platform.