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222 Reviews
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Top-tier salon management solution that continues to improve
Reviewed on 12/11/2020
We are very happy with our switch to Boulevard. Migration went very smoothly, we got up and running with minimal problems, support has been great since day 1. The only issues we've had have been or are currently being actively worked on in product cycles. Our day-to-day is much smoother than previous solutions, we love being on Boulevard!
Pros
Intelligent booking and client-specific service timing has saved us countless hours at the front desk and increased our service revenue 10%+. The calendar and schedule are very easy to use, our new front desk staff is trained up in half the time as previous software. The integrated booking widget that lives on our site is wonderful for preserving a fluid brand experience for clients booking online.
Cons
Add-ons for advanced features can start to add up on top of an already higher base price, and the cost to migrate from an another product can get very high (though if you are good with Excel you can prep migration sheets yourself and save a lot like we did). Reporting was initially a weak spot but has been continuously improved over the past year and is nearly at parity with our previous solution.
- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best POS Software!
Reviewed on 19/11/2020
Overall the experience has been outstanding. The team is always attentive & responsive. They come up with alternatives & suggestions to help improve your experience! The software is great as it can be easily accessible on multiple devices & internet!
Pros
Boulevard software is very user friendly, easy to use & convenient! It has reduced the duration of front desk trainig. It has also made the managers that are behind the chair, have a very enjoyable experience. I
Cons
Some of the items that seem like they should be easy to customize, are in face a little more. It makes sense when you realize that the interface is for all users and not just your specific location (s).
Reasons for Choosing Boulevard
Shortcuts was outdated, slow & problematic. On Saturdays (the busiest day of the week), the server computer that would host all data, could potentially go down. You would then be stuck performing offline transactions & having to complete transactions twice!Switched From
Shortcuts- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Boulevard
Reviewed on 27/09/2021
It’s a new software so it’s expected but I think a lot of things could of been better over the years. Lots of new updates to keep current and trendy but with that comes a roller coaster of trial and error. With that being said old tech should be easy but isn’t.
Pros
Seamless booking appointments online for clients and in person.
Cons
Glitches … a new one every week! As a business owner you don’t have the time to make customer support tickets and figure out how to do workarounds more often than not. But I guess that’s how it is with these softwares.
Alternatives Considered
MeevoReasons for Choosing Boulevard
Securing credit card info for internal and external wasn’t easy and lack of promises kept.Switched From
BookerReasons for Switching to Boulevard
They claimed they had an easy on boarding with Booker clients and offered incentives to do that.- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
So happy with Boulevard!
Reviewed on 22/09/2021
It has been exceptional because of the excellent service. Couldn't be happier.
Pros
I LOVE the customer service. Your team is so accessible and on top of things anytime I've had a concern. Thank you so much. I know I'm one of the first users - I am so grateful you let me stay on.
As a close second, I like the look of the design and the way it integrates with my existing site. The style and functionality together are unlike anything I've seen. It gives my booking interface a sophisticated look that aligns with my brand.
I have nothing but positive things to say about you all!
Cons
There are times when the software doesn't sync well with my google calendar. In particular, my google cal events don't show on the Boulevard calendar. There were a few occasions where I was double-booked. But I have been double-checking those on a regular basis to avoid that from happening again.
Reasons for Choosing Boulevard
One of the Boulevard employees is a friend of mine. It was word of mouth.Switched From
Acuity SchedulingReasons for Switching to Boulevard
The personal connections, the customer service, and the overall look/style of the site. It is better than anything out there I've seen.- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Boulevard: bang for your buck that keeps on growing
Reviewed on 21/09/2021
Boulevard has been overall incredibly beneficial to our business. It’s combined more than one program that we were using before for less than the cost, and gave us many new added features.
Pros
Coming from using a combination of Rosy for salon scheduling and booking, Zingle for text messaging, and a third party payment processor, finding boulevard and finding out that all of these features were built in was a no brained. The system is colorful and aesthetically pleasing, the the customer support team is usually quick to answer and assist any comments, questions, or concerns. The dev team regularly adds new, requested features. The mobile app has been great for our staff to keep track of their days and know when their clients have arrived or booked keeps them on track.
Cons
Some features that we are waiting on for boulevard to implement feel like they should’ve been included with the base software, such as letting staff see their tips on the mobile app. Sometimes customer support just doesn’t get the problem you are having, and it feels like you’re explaining it over and over. The software has yet to be down, but sometimes the POS has moments of glitchy-ness. Inventory control could use a little clarification and could be streamlined.
Reasons for Choosing Boulevard
It was a cheaper option to switch to boulevard, and it allowed us to use the same phone number we had for our landline for our text number as opposed to a different number via zingle. Rosy was also outdated and customer support was severely lacking.Reasons for Switching to Boulevard
Boulevard’s demo sealed the deal. It checked all the boxes.- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Boulevard is expensive, but worth it
Reviewed on 20/09/2021
Boulevard is super-stable, slick, and easy to use as a POS ANDscheduling system. It saved us tons of hassles with Booker and Zenoti in terms of confusing interfaces and over-built functionality (Zenoti), and system instability/glitches (Booker). Boulevard's POS system and iPad app is also very slick and integrates very well with the software, which is more than we could say for Zenoti and Booker as well. Boulevard is expensive, but as a small business owner, time is money, and it saved us from a lot of headaches we were having with other scheduling/POS solutions.
Pros
Excellent UI and ease of use. Thorough onboarding and customer support. Feature-rich and well thought-out functionality for salon owners operating at any scale. Hardware and software is stable and reliable.
Cons
Boulevard is an excellent product, but you gotta pay for it!
Alternatives Considered
Square PaymentsReasons for Choosing Boulevard
instability, unreliability, lack of necessary functionalityReasons for Switching to Boulevard
group booking features, tip splitting among several service providers, excellent interface- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
almost perfect
Reviewed on 12/11/2020
if we can work quickly through some of the challenges it will be great, if not buyers remorse
Pros
ease of booking and working with appointments
Cons
there are technical issues that need to be worked out that are causing frustration form staff and clients
payment processor is also a down side
integrations for internal marketing could be improved and create a SIGNIFICANT amount of value
- Industry: Cosmetics
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Overall good, but needs som improvements
Reviewed on 14/09/2021
Overall it is good, but it doesn't serve my businesses needs 100%.
Pros
It was very easy to set up and the interface is easier than other platforms I've seen. The customer help is very good, too!
Cons
There are often bugs/error messages when trying to adjust appointments, that can be very frustrating and hold up a client's checkout or scheduling experience. There also really needs to be an easy, clear option to book two services at the same time for the same person.
Reasons for Switching to Boulevard
It seemed like the most streamlined option and best fit for my salon.- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Beautiful ui
Reviewed on 05/01/2021
I have experienced good things. It’s also a big hard to have add on services that don’t also take up more time on the calendar.
Pros
It’s user friendly and easy to figure out
Cons
The app is very difficult to use when booking multiple services on a mobile device. The times always want to auto adjust. When you change one they all change. It’s frustrating.
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Boulevard is EASY
Reviewed on 20/10/2022
I love it!
Pros
User friendly and amazing customer service.
Cons
I would like to have integration with Spa Finder
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Happy, Happy, Happy BLVD 4-lifer Customer
Reviewed on 18/09/2021
I love that I don't have to worry about double bookings etc so we are able to give our clients the best customer service without losing that personal touch. It's fast at booking clients so I love that there isn't a lot of down time on the phone
Pros
There isn't enough time to discuss all that I love about this software.
I love that the checkout page includes a gratuity line so our team doesn't have to ask 'would you like to leave gratuity for your artist' tacky!
I love the cash drawer feature - helps to maintain an accurate cash drawer during the day.
Inventory functionality is great.
The reports are abundant and extremely powerful to help you keep track of running your business
The checkout / reception page is ridiculously cool and informative
I love that the help team is fast and ready to assist as much as they currently can
The communications is great - you know when your clients, book when they arrive, when they check out, and when they cancel.
Customization and team permissions are abundant.
Cons
I feel like because it's new some things are still being worked out. New like within the past few years. I do like how the customer service and help chat team are fast to respond to issues.
I do not feel like the app fits this software! It is so forward and the app is just mundane. I hope more work and effort goes into it like being able to shrink down the size on the screen to show the whole day or all team members and also being able to book an appt within the client tab (Rather than only through the calendar tab).
We did not have a great experience with duo - so I am hoping that gets worked out and we can try again in the near future.
I'd love to be able to have a push notification when a client simply reschedules her appt - that way you're not chasing down the front desk to figure out what happened to xx on Monday at xx and why her appt is gone.
Need better communication with regards to the disputes. During the process is pretty much radio silence.
Reasons for Choosing Boulevard
These were all lacking something that I needed most - mainly reporting. I didn't care for Meevo as I believe our rep was not the best - customer service is extremely important to me.Reasons for Switching to Boulevard
I liked the customer service I received as well as it's ease of function. I also preferred it's esthetic and the check out reception page is second to none! The reports were similar to what I needed and I was excited to show my team so that's how I knew I liked it!- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Snappy cloud solution that improves over time
Reviewed on 12/11/2020
A fun, fast, and growing company that definitely puts its end use at the focus of the product. Nearly a one software fits all type solution.
Pros
I enjoy that the cloud solution quickly sifts through what must be massive amounts of data that my business creates. It leans towards simplicity that my lay staff don't seem to have much issue with.
Cons
I admit the onboarding and going live schedules we're a bit aggressive and lacked true understanding that my data was going to be used properly the first time. Many edits and back and forth work was needed to get things running to the point I personally didn't have to troubleshoot things between my staff and the product support team.
Alternatives Considered
BookerReasons for Choosing Boulevard
The software use previously required us to host our own server and this was plagued with issues while constantly needing remote support.Switched From
MeevoReasons for Switching to Boulevard
Because it was a new company- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Finally, a software that makes my business run better!
Reviewed on 17/12/2020
Love the customer chat in real time. Love the training they provide for new employees no matter when the hire is. They hold our hands throughout the entire boarding process and never let go. I feel as though they care about my business as much as I do. Consistent in every way. Worth every cent. I will never ever leave Boulevard. Partners for life.
Pros
Boulevard is completely intuitive and the software is simple yet detailed in all the right places. I own a hair salon and have been doing hair for 23 years, let me with all honesty say that Boulevard has 100% made my life so much easier. The experience for my clients is second to none, they are all raving about how much better this software is than any of our previous ones. I can not say enough positive things about them! The customer service is absolutely extraordinary and they respond to any of our questions immediately. It has a feel like you are asking a friend to help you, so patient and there was always a familiar quality throughout the entire customer experience for us. We love supporting small businesses however we do not want to be someone's guinea pig...with Boulevard we can completely trust in their expertise and never worry.
Cons
Seriously we love them. The only issue is that we have is we wish we could see what source each stylists clients pay for services for example: who pays cash, check or credit card and how much of each. It only shows sales and does not break it down. Other than that we have nothing negative what so ever to say!
Reasons for Choosing Boulevard
Sick and tired of the awful and very expensive service. Very impersonal and never got it right.Switched From
MindbodyReasons for Switching to Boulevard
Completely different business model. Very on top of all of their promises, also really loved the staff and on board team. Beautiful layout and very classy operation. So honored to be a part of Boulevard.- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Happy we switched to Boulevard. Never looked back.
Reviewed on 14/09/2021
Great experience. Switched from A major competitor, and we have not looked back. Everything is easier and they are willing to work with us.
Pros
The ease of using for our team. The intuitiveness of it, which results in less time having to train new employees. Allows for a better operational flow within the business.
Cons
Waiver forms to be utilized to be tied into the system. Example, Joe comes in, fills out a waiver, and all his information auto populates into his profile. Also, if there was an app or something for easier signing up for appointments for clients.
Alternatives Considered
MindbodyReasons for Choosing Boulevard
They were not customizable to our needs.Switched From
BookerReasons for Switching to Boulevard
There were a few details we preferred. Also, the personal touches boulevard had and not the “big corporate” feel of it all with the other company.- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Whole New World (Cue the Little Mermaid)
Reviewed on 13/08/2020
Pros
Easy to use & train new employees. Reporting is sooooo easy & I don't touch Excel nearly as often. Their support team is so kind, and so personable. They made the transition seamless & actually enjoyable. I really enjoy the front desk view, and I totally wasn't expecting that. That has been the saving grace, seeing who has confirmed & not confirmed- it makes my mornings smooth & less stressful. The Little Mermaid quote was a little cheeky but honestly accurate, it's been such a nice transition for my business & my team loves it.
Cons
I can't think of anything so far. As my business grows, I'll have a better sense but so far it's all really good!
Reasons for Choosing Boulevard
Honestly, the combination of it looking ugly & the lack of customer support was horrible. Absolute disaster.Switched From
BookerReasons for Switching to Boulevard
Boulevard understood my business better, and allowed me to customize my appointments I needed to make sure I wasn't wasting time on admin work. Opening up more locations in one year is tough, and they made the transition so much easier.- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very Satisfied With Blvd
Reviewed on 18/12/2020
Pros
Easy to use platform that has most of the features we need to operate our business. The UX is very well designed. Reporting (beta) is super helpful and easy to understand. Incredible client support starting with the initial demos and sandbox followed by the flawless integration and absolutely the ongoing support of [SENSITIVE CONTENT HIDDEN], who is so incredibly knowledgeable and helpful. Our company feels incredibly supported by the BLVD team.
Cons
I think we will always have some suggestions for the BLVD team because our infrared sauna business is a bit different from the salon businesses that the company has focused on.
Alternatives Considered
MindbodyReasons for Choosing Boulevard
Booker was a complete dumpster fire of issues. Often experienced critical issues that were more than bug fixes. Terrible support, really non-existent and often confrontational by them. Features were lacking, horrible UX.Switched From
BookerReasons for Switching to Boulevard
Much better product and we were impressed with the idea of having a dedicated support person after integration.- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Wish we switched sooner
Reviewed on 13/08/2020
Never thought I could love software!
Pros
Boulevard is incredible. Everything is so easy to use. The functionality saves so much time and my staff actually love it.
Cons
Really wish I found Boulevard sooner. Not sure how I didnt know they existed!
Reasons for Choosing Boulevard
My previous solution was way too hard to use. It kept going down and my staff and clients hated it.Switched From
ZENOTIReasons for Switching to Boulevard
Other softwares didnt seem nearly as nice or streamlined, their sales people were rude or they never got back to me.- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Transitioned with large brand from different software
Reviewed on 17/12/2020
Pros
Boulevard is intuitive, myself and our staff picked it up quickly. The reporting is much more detailed and customizable than what we had worked with before.
Cons
Transitioning was slow and a bit tough at first, but all data was eventually added and correct.
Alternatives Considered
MindbodyReasons for Choosing Boulevard
The previous product was stuck in its ways and getting behind in this digital age.Switched From
Booker- Industry: Cosmetics
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Boulevard
Reviewed on 31/08/2021
Pros
I love how easy it is to navigate; each button is very straightforward, so someone who doesnt use the software frequently can easily figure out how to work it. The customer support team is also great and quick!
Cons
I would like them to make a few updates more regularly. Ive noticed you cant delete clients, or products. This can be frustrating in certain scenarios, but generally doesn't interrupt using the software! Just would be nice to be able to clean up our inventory/ clientele
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
So far so good - cautiously optimistic for the future!
Reviewed on 19/12/2020
Multiple merchant accounts, low credit card processing fees, automated messaging is nice. Overall customer service is very responsive and helpful, hopefully all the features we are waiting on will actually happen soon. Our previous system promised us that a huge feature we needed would be done in 3 months... for 3 years.
Pros
What was most important to us was the ability to have multiple merchant accounts as we have many renters and all share the same scheduling system.
Cons
We were told when we signed up that there was a Shopify sync, which was not actually working when we implemented it and it has been about 4 months so far and it's still not on the radar. So we are anxiously awaiting that piece which is a huge chunk of why we switched to boulevard. Also waiting on classes feature, new card readers, and gift card functionality.
- Industry: Cosmetics
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The most innovative & functional salon software on the market
Reviewed on 06/01/2021
It's fantastic. It's the best in the industry and I've researched all of them. They're progressive in the sense that the software will continue to expand its features. Which in turn makes it easier for all of my staff and the clients to have the best experience possible.
Pros
The ability to seamlessly book appointments online via our own book now button. The ability have a complete cloud based service.
Cons
The mobile app doesn't allow you to have all the functions as the website
Alternatives Considered
VagaroReasons for Choosing Boulevard
STX was horribleSwitched From
InspireReasons for Switching to Boulevard
Everything. Even the colors of Boulevard are on brand for us.- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A league above the rest
Reviewed on 18/12/2020
Overall, the company is very happy with Boulevard. We have evidence that the platform will only continue to improve as it takes into consideration customer suggestions. It is evolving beautifully.
Pros
This has been the best booking system/P.O.S. that I have used industry-wide. Features are highly customizable and only getting better. The interface is more intuitive than others and easier on the eyes. Client-tracking is useful and loyalty program is very exciting.
Cons
The app isn’t as developed as the website— I wish we could check clients out on the phone app and that the message center was available through the app. Certain functions are only available on the web browser which can be clunky.
- Industry: Cosmetics
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best, new salon software out there!
Reviewed on 09/07/2019
It's been the best! If you're a salon owner like myself, I highly recommend it! These people know what they're doing.
Pros
It's elegant, intuitive, easy to use, and has everything we could possibly need. Clients don't have to login anywhere online or register to make an appointment. From what we've come across, when clients have to create an account online just to make an appointment, it causes a drop off since it's too many steps.
Reporting is detailed and easy to understand, unlike other salon software programs. Customer service is also the best, we have 1 rep we work with and can call them up anytime if we need help.
Cons
Needs email marketing within the platform. Right now we can pull a list of emails in the software and filter by locations, appointment type, stylist, etc. but it'd be nice if we could create the email directly in the platform.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Loving our new software
Reviewed on 01/07/2020
We switched from a really large, out of date system. Boulevard is clean and simple. It has brought our salon into 2020 with ease. I would have never gotten through the quarantine and being able to work remotely without the ease of Boulevard. The customer service staff is wonderful, always available, and quick to respond. I am so pleased with our choice to switch, I would never go back!
Pros
Ease of communicating to the company is top notch! The program is simple, clean, and easy to use. Transition from the other software we used was painless. Booking app and staff app is great! Integrated CC processing is amazing as well.
Cons
A few reports could be added, online booking features could be a bit cleaner.
Alternatives Considered
VagaroReasons for Switching to Boulevard
Boulevard checked all the boxes for us.- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product
Reviewed on 01/11/2022
Overall - great Customer service is top notch
Pros
I like how there are several ways to do various features I love the messaging / texting off the dashboard I love being able to add internal notes for the staff to see on appointments and chats
Cons
There seem to be a lot of softwares rollouts which seem to nice for functionality but also makes it harder to keep up