MasterControl Manufacturing Excellence Reviews

The UI is very user friendly and intuitive

Lack of a dark mode feature, themes were recently removed and a dark mode would be nice and easier on the eyes for those accustomed to it

The change control process is great, so is the search function. E batch records are very useful for the one process we used

Our instance was set up by an internal team that should not have been in charge of that task. As a result our instance ended up feeling clunky and unintuitive.

The interface is intuitive, ensuring a smooth user experience. Collaborative features enhance team efficiency.

Initial learning curve, but support team is helpful. Customization might be overwhelming for beginners.

Time saved in batch review along with the cost and the ability to link quality events

So far nothing .. but perhaps when revision a template can’t use it for a short time

User friendly, fairly intuitive great customer service

Hate the current form builder and template design.

Ease of conffiguration and use of product

Lack of integration which is key in reducing the number of templates

linking sections within product records (data protection). Wide range of parameter options when creating sections.

It can be quite rigid in some areas. Reporting is complex. No back button or history section. unable to change/ replace one item in multiple places at once, you have to find the issue in each step/ section and change individually which can be very long winded especially as you can not search for specific data/ codes.

TraceabilityQualityLinking trainingInstructions right at n operators fingertipsQuick containment when issues arise

Lag loading times. Glitches during first few weeks of updates. Technical support takes a while to fix issues.

Mx has been very user friendly for all aspects and parties involved. Implementation was very hands on and user friendly. Both our builders and operators were able to learn quickly

Still a newer product so some limitations

a lot of features
continuous improvement
Production record section - easy to build a new record.

Enhanced search - not being able to open a title in a new tap, unable to expand a section to make it readable.
After a certain period of time you are kicked out of the program

Batch records, some features more customizable than others. The basic stuff is good once you get the hang of it. I love this and the company has been quick to adapt, demonstrates the ease of use.

Customized reports are difficult. There is opportunity for some awesome reports, but very difficult. Integration with our ERP has been more difficult. Understanding of what the roles mean and how they are used lead to confusion and now have to pay more later b/c we did not fully understand what we needed.

This product is ensuring equipment stays calibrated per schedule. This ensures compliance.

Ok, it’s expensive. But after the expense, it still delivers the ROI. So it’s worth it.

Ease of use and flexibility. Helps our manufacturing team become paperless

Difficulty in configuration requires a lot of knowledge of MasterControl.

Al company data on one system and different options on modules

Tools for trainings, NCMR, Capas, and analytical reports.

Once you make a template, you can easily change anything you want. It is very good for traceability

You can't go back to the previous version of MX

Applicable to our processes, staff loved electronic paperwork.

Time to set up properly not fast enough for staff!

Great easy to use template builder. Rollout was simple and easy for users to adopt!

Routing templates for approval by both internal teams and external customers is important.. with the ability to only route the pdf output on a workflow.. we have had to perform more change iterations due to limited builder liscensing.

Helped us reducing human error, saving time in our QC review and delete duplicate data entry

Can’t do real Time interfacing with ERP on complex scénario

User friendly, and very easy to create template.

The interface with ERP is not simply and must be improve

Master Control is a very organized, intuitive, robust, and user friendly system

Master Control can have problems connecting to other systems such as MES.

I like the adaptability of the system, it's undergoing additional functionality additions which are a big help.

I miss a change all shortcut feature in the builder environment.

1) One-stop shopping for Document Control, Training, CAPA, Complaints, Change Control, Supplier Management, Bill of Materials, etc. All processes are electronically linked, adding both ease and traceability to my interrelated QMS processes (I can launch a CAPA from my Complaint form!) (I can launch an Engineering Change Order from my CAPA form!)
2) Configuration can be as simple or as complex as you make it. The more complex configurations are more work up front, but bullet-proof the processes for the end-user so the processes pretty much drive themselves.
3) Makes audits so much easier to facilitate and eliminates the low-hanging fruit that is so easy for auditors to find; no missed signatures, no GDP issues, no data integrity concerns, etc.
4) Technical Support has my questions answered almost immediately whether I call directly or issue a web-ticket. More complex questions are escalated directly to the engineers who are also incredibly responsive.
5) My product feedback is solicited and responded to. MasterControl isn't an unreachable entity; they care what the end user has to say and are constantly soliciting feedback.
6) Form Builder! The eForm Builder and Process module are addictive. I can build an HTML for for any time-wasting paper-based process that I have. They go through the electronic workflow and can link to any other MasterControl module, form, etc.

1) The cost is understandably high (it does the work of 2-3 people in my 80 person company) but it can be difficult to get management past the sticker shock when they're thinking of traditional plug-and-play software (and asking management to spend money on Quality is already tough).
2) As mentioned in the opening line, the learning curve is a bit steep. This is not a drag-and-drop, push-to-install software. You need a trained System Administrator to navigate not just how to do the basics, but how to really harness the full, powerful potential of the software. Buying the software, attending one intro courses and then calling it good is like buying an espresso machine only for the hot water. You need to learn what all the buttons do to make it a real, worth-while investment. Luckily MasterControl has an Online University with really helpful tutorials, plus a great online help menu. And Tech Support for everything else.

The ability to use system features to prevent human error from occurring. It is also nice to configure records to notify users via email when certain steps are completed (i.e. failing result, OOS result).

Lack of reporting capabilities. With implementation of premium insights module we can now create and manage dashboards of all of our data from MX Module, including KPI, CPP, Corrections and more.