FACTS

4.0 (110)
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Scholarship management software for private schools

Overall rating

4.0 /5
(110)
Value for Money
3.8/5
Features
3.9/5
Ease of Use
3.7/5
Customer Support
4.0/5

78%
recommended this app
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110 Reviews

Verified Reviewer
Overall rating
  • Company size: 1,001–5,000 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

It is safe for parents and allows to see the most important academic information

Reviewed on 18/03/2018

very complete information in the academic area of the students, which allows its easy use

very complete information in the academic area of the students, which allows its easy use

Pros

It allows to know the most important academic information to parents and protects the information of their children from other people

Shannon
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Constantly improving software for schools

Reviewed on 15/10/2016

We use Renweb throughout our entire school. We use their basic Student Information System as well...

We use Renweb throughout our entire school. We use their basic Student Information System as well as their value added Online Application/Online Enrollment.

Overall their system helps us accomplish much more than our past paper system, although we have frustrations about the functionality of the features and ease of use from time to time.

Fortunately their customer service is too notch and there's never been a question or issue they haven't walked with us through.

They are currently in the process of updating their entire system from a desktop version to a web-based. Once this transition is completed and the bugs are worked out, they will have a sleek, modern interface that isn't as clunky and is more user friendly.

Their value added product of Online Application/Online Enrollment leaves a bit to be desired but is a cost effective solution. It is not as user friendly for the families going through the process and doesn't make it easy to simplify some of the steps.

We've enjoyed working with Renweb so far and would recommend the software to another school that is willing to put in the time and resources to work with a company that is in the process of updating their systems.

Pros

The customer service is the best part of using Renweb. They have a lot of self-help articles and videos. If you are crunched for time or can't find the answer you need just call them and they are more than happy to walk you through the issue!

Another great thing is to have everything you need to run a school in one system! That simplifies all of our lives. They've even developed an integration with FACTS to make billing streamlined!

Cons

The fact that Renweb is creating a new online system and going away from their desktop based system will be great once it's finished. Right now it's frustrating to be stuck between the two systems with some important features not functional online yet (I know because I have a mac and can't use the desktop version).

Some aspects of Renweb are clunky and not well organized which can be frustrating when you are trying to figure something out and don't have a lot of time.

Letha
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Our struggles

Reviewed on 10/06/2022

Customer Service was difficult and often I never heard from anyone when I would leave a voicemail...

Customer Service was difficult and often I never heard from anyone when I would leave a voicemail with questions or email or using the chat on the website. It was frustrating to not be able to access help when needed.

Pros

I liked the financial reports that we had access to.

Cons

It was difficult to update or change parameters and information etc.

Seth
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Powerful software but slow to innovate and address issues

Reviewed on 08/07/2016

I've been using RenWeb for five (5) years now and have a major love/hate relationship with it. ...

I've been using RenWeb for five (5) years now and have a major love/hate relationship with it. It's expensive to get started and then expensive if you want to adjust anything. Thousands to add a custom logo to the report cards. The financial account system is not GAAP compliant and their response was "we're not an accounting software company." But if you're going to have the feature then do it right. The online teacher portal is not Chrome compliant and it took four years to get the Parent Portal working on Chrome. For two years I had to tell parents to run IE in compatability mode to get it to work. RenWeb1 (theire new online portal) was announced and pused 1.5 years ago and still is not functional. They promised an Android app when we signed up five years ago (it's only 3-6 months away - they promised) . It tooke 3 years to get it functional. They are extremely slow to inovate. Their modules do not integrate well. If you put something on your lesson plans on a specific date, only certain entries can be added automatically to your classroom calendar and then your gradebook. So for many things you have enter the same information 3 or 4 times to get it to each location. This results in frustration on the teachers part and lack of use.

What keeps me with them are the tuition management module and the student (afterschool care) time clock. The student clock creates unique barcode scanner cards for authorized pickups to ensure the correct person is picking up the kids. This one feature is about the only thing that keeps me with RenWeb.

There is no Google Apps for Education integration, but according to them "it's coming soon". The last time I heard that statement, it was three years. That's not soon.

Pros

One stop shop for multiple software applications

Cons

Slow to innovate, expensive add ons, frustrating software functionality

Shannon
Shannon
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Integrates well with FACTS/Renweb Software

Reviewed on 04/10/2018

The best part about this tool is the justification it gives us to parents about why we award what...

The best part about this tool is the justification it gives us to parents about why we award what we do. It is a low cost to the parents and gives them peace of mind their sensitive information will be secure. If you are currently using paper forms, I would highly recommend switching to FACTS Grant & Aid!

Pros

This is an all-in-one Grant & Aid tool. It allows families an unbiased 3rd party review software, allows administrators on the review team to see the overall picture compared to the aid budget, then posts the award directly to the student's account.
They are also backed up by the excellent customer service provided by FACTS management. We have never had an issue with FACTS management go unresolved for more than 24 hours and 99% of the time they are able to resolve it right there on the phone with you.

Cons

Parts of the software were a little clunky to use. With as busy as we are as a small school, we need software that can be picked up pretty intuitively. There are quite a few steps to learn to just to finalize the award and post it to the account. Just to do this, I watched 3 separate videos. One of them I had to watch several times to make sure I was posting the award correctly. I know proper training is important when working with software, but it took longer to learn this software than we had planned upon.

Carrie
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Everything A Teacher Needs!

Reviewed on 14/05/2019

My overall experience has been a positive one. I have used this software in a couple of schools...

My overall experience has been a positive one. I have used this software in a couple of schools I've taught in. I enjoy using it and would recommend it to any fellow teachers as well as any future schools.

Pros

What I like most about RenWeb is the fact that everything a teacher may need in document management is in one place. The teacher can write their lesson plans, use the software to enter grades and find everything they may need on their students all in one place. I like the fact that the lesson plans are easy for parents to see as well. They have made some good advances in the past year. They are making strides in keeping up with the way they appear and the flexibility they have implemented to allow the teacher to work from work and personal devices. I do know from personal experience that they want to put the best product out there and are not afraid to change to do it.

Cons

The thing I have liked least about this software is that they make some changes to the software in the year. I adjusted to some of their updates with ease only to find it has changed during the year. I can be a bit frustrating especially when those changes happen at the end of a school year. I'm glad they are evolving, the timing could be better.

Mariam
Mariam
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

We use Renweb for our new student enrollment, applications and grade processing.

Reviewed on 09/06/2017

Pros

Renweb has a key feature where it stores emails sent to parents for the past 6 months. This is helpful when trying to track who emails were sent to.

Cons

There are glitches in the system. It is hard to get technical support for issues as most time the IT department does not understand the issue.

Kamille
Kamille
Overall rating
  • Industry: Individual & Family Services
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Simple but Definitely Could Be Better

Reviewed on 18/04/2019

Pros

It was simple, didn’t have a bunch of bells and whistles.

Cons

You definitely need the administrator for everything, including changing your password or sign in. At least the version I encountered.

Verified Reviewer
Overall rating
  • Industry: Outsourcing/Offshoring
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

I used Renweb throughout middles chool and high school as a student an my parents used it as...

Reviewed on 26/06/2018

Pros

What I liked the most about this website, is that we we were able to check our grades as soon as the teacher uploaded the grade

Cons

What I like the least is the fact that as a parent it can be very confusing to use and also has way too many tabs

Verified Reviewer
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

very good

Reviewed on 09/01/2019

Pros

about reporting system and how record grade of students

Cons

good for management of students in school

Stephanie
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Customer support is very helpful. Some functions in program are cumbersome and frustrating.

Reviewed on 27/02/2018

Online access to account and payments for our families. Tracks their payment plans so we don't have...

Online access to account and payments for our families. Tracks their payment plans so we don't have to.

Pros

I like being able to take payments online or at the school and credit manually. I like that families can choose their own payment plan (per our setup).

Cons

Families find it frustrating if they are not online a lot or don't pay bills online. Paper invoices often get lost in mail. Also, I don't like that late fees are not charged when the payment is late. All late fees are added at the end of the month, even if the person was late as of the 20th. This gets really confusing if the family pays after being late but prior to late fee addition.

Response from Nelnet Business Solutions

Hi Stephanie,
Thank you so much for your feedback - we truly appreciate hearing your thoughts on our products. We may have a solution to address your comment about the timing of late fees. Your Account Manager will give you a call ASAP to discuss. Thank you again!

Jenny
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

a great SIS

Reviewed on 24/11/2020

We're managing a campus with 700+ students quite easily. Some areas of the software are definitely...

We're managing a campus with 700+ students quite easily. Some areas of the software are definitely under utilized, but the training staff is excellent! This is a one-stop shop to manage our student database, gradebooks, and online applications/enrollment.

Pros

This is great for managing our school. We have three "schools" on campus and are able to effectively manage our student information for all three using FACTS SIS. I like most that it's cloud based, so administration can access from anywhere on or away from campus.

Cons

Some of the features don't make sense to the user (such as in the steps to copy a schedule to use for the next school year, you have to "Clear Schedule" which sounds counterintuitive). Customer support can also be hit or miss.

Freddie
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best thing about RenWeb and FACTS is the customer service.

Reviewed on 23/06/2017

Our parents do not need to call our office as often, they can go straight to RenWeb and FACTS to...

Our parents do not need to call our office as often, they can go straight to RenWeb and FACTS to see what is going on with their student and their account. It is transparent and user friendly to them.

Pros

Since this software is so comprehensive it is great to be able to call the customer service number any time during the day. The customer service team is courteous, helpful and very knowledgeable. Using this software in addition to FACTS has also allowed us to pass on the same level of customer service to our students and families.

Cons

The transition has been difficult and it would have been helpful to have more integration, import export capability with Excel and have templates provided for this transition.

Vance
Overall rating
  • Industry: Building Materials
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We implemented CD2 a little over 2 years ago and continue to have stellar support!

Reviewed on 30/06/2017

Easy to use and great reporting

Easy to use and great reporting

Pros

Our sales team really likes the mobile app and utilize it on a daily basis. Because the mobile app allows them to access our Sales Academy Content Library, they can quickly search and find what they need during a call. They also use the app to capture and share best practices. The other thing that I have to mention is the support, it is the best support we have on any of the software we use. It has been a joy to work with our direct contact and the support team. They are always there and also have helped a lot in suggesting how to use the system to its full capacity.

Scott
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Improved Gradebook Software

Reviewed on 18/05/2021

It's a great product that gets the job done for the classroom.

It's a great product that gets the job done for the classroom.

Pros

The interface of this software has dramatically increased over the past few years. It is easier to located classes, enter grades, and copy-paste material across multiple classes.

Cons

I really wish that FACTS would bring back a much-improved app for a smartphone. It was so convenient to take role by pulling up the app.

Helen
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I have used this software from beginning to now and have learned just about all areas of it.

Reviewed on 26/03/2018

One central area to keep student information together.

One central area to keep student information together.

Pros

This software has multiple sections that integrate with each other . This makes troubleshooting easier since you can actual get to the same area different ways. Also, once you get their support team they are awesome when it comes to helping you understand what you need done.

Cons

No area for emailing thread or contacting conversation with a co-workers on family balances.
Also call in to many buttons to get software area needed.

alec
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

We are very satisfied with CD2 from both a product and customer service perspective.

Reviewed on 05/07/2017

Highly scalable and professional platform.

Highly scalable and professional platform.

Pros

Cd2s Platform is very powerful, from a robust LCMS to Simulations and Social Collaboration, all in one system. We don't have to have 3 or 4 different systems to try and accomplish our training needs.

Cons

They are continually Innovating, so ongoing training is very important. The UI is ever changing, all good, but takes a bit of patience when logging in between long gaps in system use.

Nicole
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product for parents and students

Reviewed on 10/09/2019

Pros

I enjoy using it to check on my children and communication with teachers is such an ease.

Cons

It would be nice to see the app with the ability for the teacher to take pictures for parents to view.

Rebecca
Overall rating
  • Industry: Sports
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

RenWeb

Reviewed on 28/09/2018

I enjoy using this software, but I would enjoy a short training lesson to learn how to access the...

I enjoy using this software, but I would enjoy a short training lesson to learn how to access the website's other features that I am unaware of.

Pros

What I like most about this software is that I can easily access students' information when needed. I can also easily access each student's parent contact information which is very helpful.

Cons

I don't have any negative comments for the software.

chaya
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 4.0 /10

Making Progress

Reviewed on 12/02/2019

Pros

Has a lot of features
Is a one stop shop

Cons

Want communications to have mail merge capabilities.
A little more intuitive,

Amy
Overall rating
  • Industry: Religious Institutions
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Helpful for Teachers and Parents

Reviewed on 14/11/2018

Renweb has been a good step forward for our small, private school to connect teacher's to parents...

Renweb has been a good step forward for our small, private school to connect teacher's to parents and the information both are looking for.

Pros

The best part of Renweb is the web based setup that gives teachers an easy way to give information to families in real time.

Cons

Some of the navigation is tricky. Recently I had trouble accessing class listing in a way that made sense to me. I couldn't remember the teacher and there wasn't an easy option to sort the view by class subjects.

nsubuga
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A must product to use

Reviewed on 20/06/2016

am really glad to have such an amazing software like this cause it has helped me maximize the...

am really glad to have such an amazing software like this cause it has helped me maximize the school profits and also helped me on the day today business experience

Pros

the school management and account billing is one of ma favorite

Cons

it lucks some modules that might have been good for me

Benjamin
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Simplistic, yet advanced

Reviewed on 12/04/2018

Pros

This grading software is easy to use, allows teachers to easily copy assignments across multiple classes and posts homework on the web for parents to see. The smartphone app is another added bonus. It is very user friendly and works very well for an app based grading system.

Cons

There are always features that can be added and would be nice to have. For example, I would like to be able to more easily post hyperlinks in the homework section so that my students can access things on Google Drive.

Shay
Overall rating
  • Industry: Consumer Goods
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Absolutely incredible. The flexibility and "yes" attitude is what stands out so much.

Reviewed on 17/07/2017

Pros

Mobile abilities- hands down. The ability for push notifications eventually, as well as the functionality to watch courses through a smart phone or tablet. This has been a key seller when discussing other interested groups within Pella to utilize CD2.

Cons

Some of the emailing functionality from the website could be easier to use. Seems a bit clunky and difficult to navigate the operational side of the website, not so much the learning user.

Lisa
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Renweb

Reviewed on 18/09/2018

Pros

The software allows a lot of information to be stored for access for students, administration and parents. Helpful that can great folders on different topics.

Cons

Not easy to use for parents. Could use an update to the look.