- Industry: Wholesale
- Company size: 51-200 Employees
- Used Daily for 2+ years
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Automating our B2B and B2C business
Reviewed on 13/01/2021
We initially hired Lucy to take care of our B2B emailed orders and then started using her for Amazon and other online marketplace orders. Allowing us to self-service and set up our own Trading Partners really accelerated our ability to see the value in Lucy.
Once our customers understood the speed of automatic purchase order processing they were all on board. Lucy has become an integral part of our business and has allowed us to focus on providing better customer service instead of tediously entering orders manually.
I don’t need to worry about Lucy as a system. She doesn’t break or create complaints internally. She just works.
It would be great if Lucy could expand to support other parts of our business, like invoices for the Accounts payable team.