QuickBooks Online Reviews

QuickBooks Online

4.3 (7,869)
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Manage your business anytime, anywhere with QuickBooks.

Overall rating

4.3 /5
(7,869)
Value for Money
4.2/5
Features
4.3/5
Ease of Use
4.2/5
Customer Support
4.0/5

86%
recommended this app
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7869 Reviews

Simon
Simon
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

a good tool

Reviewed on 26/12/2024

Very good overall experience with quickbooks online

Very good overall experience with quickbooks online

Pros

simple to set up and worked well with my accountant

Cons

sometimes the interface is a little confusing with the way the draggable columns work and the website doesn't load great on mobile; but there's an app.

Jeremy
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Quickbooks experience

Reviewed on 03/02/2025

It has been overall a great tool for helping our church finances becomes more structured and...

It has been overall a great tool for helping our church finances becomes more structured and organized.

Pros

I like that I can access this from any of my devices. This also allows our church staff to access it as needed!

Cons

There are times that there are many bugs, preventing our credit card or bank account from syncing.

Christopher
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Desktop is Better

Reviewed on 11/12/2024

Poor. Information rarely saves properly. Control panels and options are limited compared to...

Poor. Information rarely saves properly. Control panels and options are limited compared to desktop. The monthly service fees are getting to a point of being crazy. The online support is a complete joke.

Pros

I like that it will sync with most CRMS and payroll software.

Cons

Pretty much everything else. It is difficult to work with and all bookkeepers I work with hate it.

Audrey
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

QB Online Great for Beginners

Reviewed on 21/10/2024

Overall QB online is a cost-effective, user-friendly system which I will continue to use as our...

Overall QB online is a cost-effective, user-friendly system which I will continue to use as our business grows. For reference, we have grown to multiple seven figures in revenue and will not be leaving QB anytime soon!

Pros

I have been using QB online since I first started our business in 2018 as a complete beginner. QB online has quite an intuitive interface and an excellent customer support service as needed. The online forums are also well answered so you can look things up as you need.

Cons

The mobile app does not allow you to access any payroll features. Also, there are times when the automatic banking download feed does not work correctly and you need manually enter any missed transactions. Lastly, they recently changed to being charged per employee at each payroll run, so if you have staff which are away, or part time workers, you have to manually change their status each payroll run so as to not get charged - this is a new change and a nuisance.

Alternatives Considered

QuickBooks Desktop

Reasons for Switching to QuickBooks Online

1) keep costs down when we were first starting our business 2) be able to know exactly how our finances are doing at all times, instead of outsourcing the books 3) being able to work on the bookkeeping from a laptop, anywhere, instead of only a desktop at work
Denis
Overall rating
  • Industry: Environmental Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Quickbooks - Great software for small businesses!

Reviewed on 12/12/2024

Extremely good experience overall staffs! No one has complained about this new software which we...

Extremely good experience overall staffs! No one has complained about this new software which we have implemented!

Pros

Such a great software and so affordable for small businesses! It's much better than MYOB, has much more options and much more user friendly!

Cons

Nothing really! We are really extremely happy with this software!!

Drew
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

The industry standard accounting software

Reviewed on 08/01/2025

I don't use the site daily, but we've been using them about 4 years now and have had no reason to...

I don't use the site daily, but we've been using them about 4 years now and have had no reason to change.

Pros

It's full feature set that my book keeper utilizes to keep our books in order

Cons

It's a little complex for someone who is unfamiliar with accounting software. Can be daunting at times.

Alternatives Considered

Wave

Reasons for Switching to QuickBooks Online

We wound up using both Wave and Quickbooks Online. For differing purposes. I find Waves invoicing system to be more simple and used more for generating invoices, where-as we use QBO for all of our general accounting purposes.
Ryan
Overall rating
  • Industry: Design
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Really helpful product to manage business finance

Reviewed on 30/01/2025

I really like the system, how it links with my bank and takes all the stress out of managing the...

I really like the system, how it links with my bank and takes all the stress out of managing the day-to-day finances. I wish there were more support for micro businesses.

Pros

Quickbooks is just easy to use and does all the calculations I the background making the self-assessment a breeze.

Cons

They recently put their prices up which, for a very small business like mine, makes it tough.

Alternatives Considered

Xero

Reasons for Switching to QuickBooks Online

Price and special offer, but this has gone up.
Savannah
Overall rating
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Standing By the Integration Features in Quickbooks Online Software

Reviewed on 19/01/2025

Overall, From beginning to end, and with out a doubt, i highly recommend quickbooks online to both...

Overall, From beginning to end, and with out a doubt, i highly recommend quickbooks online to both business owners or just someone looking to make filing their taxes a little more simple come tax time; by utilizing a software that really covers it all. I regret not one payment made to this software. As a subscription/account holder I get what i need and then some, making the values of the software over what you pay for the service. I definently feel as though i get my moneys worth out of this program. This software features multiple ways of connecting a helping hand towards other business matters or personal finance organization, which is great for my circumstance. A wonderful software, ease of access, comfort/peace of mind granted through the integration features offered through, and in connection to this software. I highly rate Quickbooks online, and after years of use have consistently recommended this software to collegues, friends, and family.

Pros

As for my personal experience with quickbooks online, I have rated this software highly. As there are several diverse atributes to my liking, one that stands out the most for me is the integration feature. As a business owner this feature has been optimal for my use in the office and for my personal financing. I have integrated my CRM software with my quickbooks online account, which eliviates so much time and grants the ease of knowing record is being kept of my customer relations as needed. I have integrated that of each of my banking accounts, both business and personal, and have not a single complaint thus far. This is of years worth of continued use with the software. I am a paid subscriber with quickbooks online. I am billed monthly for the subscription. Ive used quickbooks online for approximately 4 years, and will continue on as a very pleased customer.

Cons

As for what i care for the least about quickbooks online is something very managable, for it came with feasible solution. When i first began with the software it did take some getting used to. I am technologically advanced in both system softwares and application softwares. So, in knowing that, and going in equipt with the basic foundation or fundamentals in operation i feel the software might could use a bit more user friendly features or functions that target the ones going into a software that doesnt have these to their advantage, for say.

Verified Reviewer
Overall rating
  • Industry: Accounting
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Quickbooks Online Review

Reviewed on 29/01/2025

Amazing product with advance options , really enjoy using the product

Amazing product with advance options , really enjoy using the product

Pros

Wonderful product with easy way to record data, syncing with other software and extract financials

Cons

We cannot customize interface of product.

Verified Reviewer
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great cloud based book keeping app

Reviewed on 19/01/2025

Pros

The full features of quickbooks is now available as an online cloud based application. This allows us to have easy access to important information no matter where we are.

Cons

The billing was a bit confusing as the charge was not clearly differentiated from other intuit products. This caused panic the first time the credit card statement was reviewed.

Jeff
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy Accounting with QuickBooks Online

Reviewed on 08/10/2024

Fantastic. We love how easy it is to set up. The integrations with our bank and credit card...

Fantastic. We love how easy it is to set up. The integrations with our bank and credit card company are seamless. We also like how easy navigation is.

Pros

It was easy to setup. We transferred data from an old accounting system easily.

Cons

At times QuickBooks will change the look of the reports, invoice templates, and bill templates.

Alternatives Considered

NetSuite and Xero

Reasons for Choosing QuickBooks Online

QuickBooks Online is used by a large number of small companies like us. It has a great user community where we can find answers quickly.

Switched From

Xero

Reasons for Switching to QuickBooks Online

Xero is not used by as many users as QuickBooks Online. NetSuite is too complicated to set up for our use.
Sheryl
Overall rating
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

quickbooks is a good decision.

Reviewed on 21/10/2024

I think it is affordable if you purchase via a proadvisor. Intuit will hike the price up so find a...

I think it is affordable if you purchase via a proadvisor. Intuit will hike the price up so find a proadvisor to buy it from.

Pros

It is very user friendly. Understandable for even the non accountant.

Cons

sales tax is not accurate but they said they are working on it. Price is a little high for small businesses.

Ruel
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

QuickBooks on Impact!

Reviewed on 29/10/2024

My overall experience with QuickBooks Online was positive. It’s an intuitive and efficient platform...

My overall experience with QuickBooks Online was positive. It’s an intuitive and efficient platform that streamlined many bookkeeping tasks, from invoicing to bank reconciliations. Its cloud-based design allowed me to manage finances remotely, which was invaluable for keeping up with real-time data and collaborating effectively with the team at Impact. The automated features, like recurring transactions and direct bank feeds, saved time and reduced the risk of errors. While there were occasional limitations, like slower speeds during peak times and some restricted advanced features, QuickBooks Online was an effective tool that met most of our business needs and improved our overall financial management.

Pros

As a Bookkeeper and Administrative Assistant, what I liked most about QuickBooks Online was its user-friendly interface and cloud accessibility. It allowed me to manage financial data in real-time from anywhere, which was especially helpful when coordinating with clients remotely. QuickBooks Online also made reconciling accounts and generating reports straightforward and efficient, which streamlined the bookkeeping process and improved accuracy.

Cons

What I liked least about QuickBooks Online was its occasional lag, especially during peak usage times. This could slow down workflows, particularly when working on larger files or when multiple users were accessing the account simultaneously. Additionally, some advanced features are limited or only available in higher-tier plans, which sometimes meant workarounds were necessary for more complex accounting tasks.

Overall rating
  • Industry: Law Practice
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

If you are an attorney, just go with Clio Accounting; Quickbooks might be longer in business,...

Reviewed on 18/11/2024

Why is QB becoming so expensive? I originally chose QB because of loyalty to Intuit. I tried for a...

Why is QB becoming so expensive? I originally chose QB because of loyalty to Intuit. I tried for a while but trying to get my finances in order after so long of commingling my business and personal accounts became too much. When I decided to try it again recently, now I am far priced out as a small business and as far as I know, the services are the same. I found the price hike highly disappointing. It was a good time to find out Clio began offering accounting for attorneys

Pros

I liked that it integrates with Clio as well as the other intuit product line; the interface is fairly navigable, but i am unsure the pros outweigh certain drawbacks

Cons

QB was fine, a bit hard to understand for a non-accountant; but I guess that could be because i never made use of their expert help and insisted on onboarding myself totally manually as a new businessperson

Alternatives Considered

Quicken

Reasons for Switching to QuickBooks Online

integration with Clio; although I dont recall that integration ever serving my needs
Chrissy
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good Value accounting software online

Reviewed on 27/11/2024

I like the Real-time access: You can access your financial data from any device with an internet...

I like the Real-time access: You can access your financial data from any device with an internet connection.
Helpful support: QuickBooks offers reliable customer support through various channels, including phone, email, and chat. I often able to get my problem sloved immediately with the customer support team

Pros

Intuitive interface: The software is designed to be user-friendly, even for those without extensive accounting knowledge. Quick setup: It's relatively easy to set up and start using, saving time and effort.

Cons

Unable to sync with my bank and shopify account unsync every few month and I have to resync it again

Michael
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Mostly positive, not perfect

Reviewed on 16/11/2024

Overall positive; it has all the functionality and tools youd want/need. Project tracking and its...

Overall positive; it has all the functionality and tools youd want/need. Project tracking and its integration with financial statements could be streamlined (like you have to allocate payroll time to projects before runing payroll for it to allocate on the financials correctly and that information is buried to find). Wouldnt recommend payroll services, but as an accounting and data management system QBO is great. The ability to easily addd team members and accountants is great.

Pros

Ease of sharing and integration; bank feeds are good when they work

Cons

Customer support is questionable and relies on canned responses to most things that are google-able by the user and have already been attempted. PNC is a major bank and the bank feed connections with it suck. If you can even get it connected they frequently get disconnected. I understand its pnc's structure and security but theyre a major bank and it should be smoother. Also the payroll options are horrendous and if anything goes awry goodluck trying to get it fixed since most things are locked and not viewable or manually fixable and require support who barely know what theyre doing (especially a problem for Ohio and PA local taxes)

Alternatives Considered

QuickBooks Desktop

Reasons for Switching to QuickBooks Online

Functionality/connectivity with other apps and banks
Timothy
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

QBO stinks

Reviewed on 16/08/2024

When I used the old desktop version, I could look forward to reconciling my bank statement to the...

When I used the old desktop version, I could look forward to reconciling my bank statement to the penny. All that change with the online version. With it, reconciling became such an impossible task that I only knew what was in the bank by using the bank's app. QBO would be off by thousands of dollars. They will offer you a bookkeeper to fix the mess for you for several thousand dollars, witch I don't have, or you will have to leave it with an accountant to try to figure out. Either way, you're going to pay. Tax time is a real mess. Plus never really knowing how your business is doing. It seemed like every entry is counted twice. I sat thru hours of help videos on you tube to try and figure this trainwreck out but it never made sense to me that a company that is named Intuit could be so Un intuitive. If you are a small business, I would look at other accounting software company's to work with. Once you get started with this one and you want to change to another you will have to pay for a conversion of your QBO file to something else and that NEVER goes well Trust me. Do your homework and find something else from the start.

Pros

Remotely sending invoice to a customer and getting payment online is very enticing. The desktop version can only do that with the aid of another app. The idea of tracking milage is also a nice add on if it were accurate.

Cons

I used QB desktop for 25 years and really found it helpful but they steered me toward the online version and things went downhill fast. They have to convert your old file to the new layout and they made a hash of my file. I had to hire local "Expert" to try to fix it at my expense. The chart of accounts was changed drastically. The time saving features didn't materialize. They only thing that was constant was the need for another expert at my expense.

Tom
Overall rating
  • Industry: Photography
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

QuickBooks Online isn't hard ;)

Reviewed on 02/09/2024

I use QuickBooks Online almost daily, and the reporting, integration with my CRM, and the communicat...

I use QuickBooks Online almost daily, and the reporting, integration with my CRM, and the communication conduit with my bookkeeper makes my finance tasks less painful.

Pros

It is relatively easy to use for someone who is not an accountant or bookkeeper.

Cons

Although I stated it is easy to use, there are times when functions and features are not intuitive to find.

Devlin
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best Software for Businesses, however not for personal finances

Reviewed on 19/09/2024

I had purchased multiple accounts after speaking with a representative. I did one for our...

I had purchased multiple accounts after speaking with a representative. I did one for our business, and they had told me that I could manage our personal finances on the other one. I found that using this software to try and manage personal finances was not as great as other software out there. However for business, this is hands down the best software that I had used. I recommend this for businesses, however do not recommend them for personal finances to help build budgets and have more control.

Pros

Quickbooks has great automation features and the ability to connect a wide range of accounts for your business.

Cons

As a newer customer not as familiar with QuickBooks, I found that navigating at times was sometimes difficult until you learn the buttons or locations.

Alternatives Considered

Quicken

Reasons for Switching to QuickBooks Online

I have always heard about quickbooks for business. When I reached out to a QuickBooks rep, they were able to explain how the software could help me. The only downside to that is they had also told me that I could use this for keeping track of our personal finances. I found for personal finances it was not as good of a software compared to others.
Elizabeth
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

QBO, Why? Because I had to.

Reviewed on 20/09/2024

QuickBooks online is easy to use. The auto shorting of my transactions to their vendors makes...

QuickBooks online is easy to use. The auto shorting of my transactions to their vendors makes bookkeeping painless. There are a few times that I wish the system would not have done something for me but was easy to correct.

Pros

Easy to access my books any where. If I am traveling, I can pull up information on my phone or my laptop. No need to have that .QBO file. I just need internet.

Cons

Although I love the flexibility I have with QBO. I did not like that I really had no other option. I could not update my desktop version without paying for Enterprise(which I do not need). The only thing I could do was move to the cloud. I would have liked to choose for myself.

Alternatives Considered

Sage Accounting

Reasons for Choosing QuickBooks Online

I was told that I had no option but to switch.

Switched From

QuickBooks Desktop

Reasons for Switching to QuickBooks Online

It was the closest to the system that I was already comfortable with.
Atama
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User friendly Quickbooks for Small Business

Reviewed on 27/08/2024

What really sets QuickBooks Online apart, is its array of video tutorials. Whenever I've hit a snag...

What really sets QuickBooks Online apart, is its array of video tutorials. Whenever I've hit a snag or needed a little extra guidance, the video tutorials have been a lifesaver. They're easy to follow, breaking down complex tasks into simple, step-by-step instructions. This feature has significantly reduced my troubleshooting time and helped me become more confident in using the software.

Pros

I absolutely love Quickbooks for its user-friendly interface and extensive resources that make managing finances quick and easy along with a fantastic array of video tutorials

Cons

I believe Quickbooks should create a few standard chart of account with sub categories to help new inexperience users get started in managing their accounts with ease.

Brooke
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

If you have to update your payment, prepare to lose your entire account

Reviewed on 02/10/2024

Pitiful and frustrating, can't get anyone other that general technical support on the phone and...

Pitiful and frustrating, can't get anyone other that general technical support on the phone and they don't give a shit that I am locked out of our business account due to they own system failing with no safe guard in place to avoid it.

Pros

Nothing at the moment, considering I have been booted from my account. If I could give 0 stars, I would.

Cons

Had a credit card cancelled and tried updating QB to our new card, it would not accept a new card in their system, they promised it was on their end and they were working on it, nothing happened and they suspended my account and I no longer have access to it.

Angela
Angela
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

QB still remains the Boss of Accounting Software Systems!

Reviewed on 13/09/2024

I am enjoying using the online version and look forward to all the incentives for bringing and...

I am enjoying using the online version and look forward to all the incentives for bringing and setting up clients, like revenue share and affiliate commissions. QB still remains the easiest and most valued bookkeeping software that I will recommend. There are video tutorials for literally everything.

Pros

I love how everything updates automatically for the client when entering as the accountant. Bank reconciliations are an absolute breeze as well when you link bank accounts.

Cons

I miss being able to use the standard shortcuts that are available with the desktop version making things easier to keep your hands on the keyboard for faster entry. I am learning a few alternatives though as I go.

Alternatives Considered

Zoho CRM and FreshBooks

Reasons for Choosing QuickBooks Online

Expanding my clients and needed to upgrade my desktop software anyways. Plus QB Accountant is free for what I need currently and I receive revenue shares and affiliate commissions.

Switched From

QuickBooks Desktop

Reasons for Switching to QuickBooks Online

QB is the most trusted product and customer service is always available. For the price it is the best option.
Daniel
Daniel
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Customer service has gone severely downhill with Quickbooks

Reviewed on 24/09/2024

Collaboration and customer service are nonexistent with this company. Nobody is on the same page. I...

Collaboration and customer service are nonexistent with this company. Nobody is on the same page. I talked to one person who told me to cancel my merchant account, which I'd been using for 4+ years, because they couldn't figure out why it wasn't working. After over an hour on the phone this representative had me cancel my account and informed me that he would call me in 3 business days, once the cancelation could process, one Monday at 1:00pm and set up a new merchant account for me.

Three days later a different Quickbooks rep called me to schedule an appointment to set up my merchant account. I informed her I already had an appointment with the gentleman I spoke with a few days ago, he knows what's going on with everything. She said she didn't know what I was referring to and so I set up an appointment for a couple of days later.

Finally, I got a call to set up my merchant account so I can start invoicing like I have been for the last few years and accepting card payment through an emailed link. I am informed that because I am setting up a new account, I no longer get the same rates/fees as I had before because those were grandfathered in with my old account. So now, instead of my $15.00 cap on AHC transactions that I had had and been using for over 3 years, had been replaced with a 1% fee on all AHC transactions. I am a General Contractor and most of the invoices people pay are $10,000.00 or more which means now instead of paying $15.00 on that transaction I pay $100.00.

The lady who set up my new merchant account, of course, has no idea why the original person I spoke with had me cancel the account in the first place but that there was nothing she could do to help me and nobody she could transfer me to would be able to help figure out why the person had me cancel my merchant account or help me reinstate my original fee structure.

It's very suspicious how this all happened, and I will be looking for alternative Accounting software.

Pros

Quickbooks has sufficed as a basic, constantly changing, discombobulated bookkeeper/invoicing platform.

Cons

Nobody that can be gotten a hold of to resolve issues know what is going on with the company they work for or have the knowledge or power to do anything about it.

Amy
Overall rating
  • Industry: Facilities Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Works well but frustrating updates

Reviewed on 06/09/2024

Overall I don't mind it, and I get what I need from the system for invoicing and payments, as well...

Overall I don't mind it, and I get what I need from the system for invoicing and payments, as well as expense tracking. What I really do not like is the constant changes and updates without notice - especially when it affects the layout and I have to relearn how to use it.

Pros

For the most part the system is simple to use, and it easily lets us send invoices and receive payments from our customers.

Cons

I really dislike the constant aesthetic changes to the site, especially when there was no reason to make a change. For example, a more recent change was "updating to a more modern look" - but it completely changed the layout of our invoicing screen, making it much more difficult to navigate and make sure all the required items are put in correctly. Also, you don't have the option to change the layout back to a previous version - you're just stuck with the new one - which is so frustrating.
It seems like as soon as you get used to one thing changing they make another change - without notice - and you have to learn the system all over again. In my work I truly don't have time to relearn how to use a system that should be easy to use. Very frustrating.