New Relic Reviews

Amaizing insights. And the ability to drill down to the metrics when you are in a crisis is really helpful. UI is decent. Ease of plugin development

Cost. Cost. Cost.
There are products out there will get the job done with much leasser price. Also the client side agent is. definately a bit resource intensive

I like how we can centralize and customize all our monitoring, get alerted when anything goes down, including servers, processes etc. We can also keep an eye on the performance of our web application and detect problems before they become serious. Takes a little setting up but it's very helpful.

The page where it runs often hangs and needs to be reloaded. The setup can be tricky, removing assets is also kind of complicated and not very intuitive. Seems to me a little bit pricey, I wouldn't mind a base price close to what we pay and then having the ability to add or remove assets easily and for a lower extra price. I currently keep all the testing and staging infrastructure out of this because it would cost too much to have it on.

We can have a centralized monitoring of all the apps and hosts.
Ability to develop custom alerts using NRQL.
Helps to identify potential bottlenecks and peaks in the performance.

Frequent issues/ glitches and downtimes in NewRelic causing false alarms while monitoring.
Lack of default dashboard/UI to see the overall status for a group of apps/ team.
No feature to turn off a alert policy from the UI, we have to start and stop individual alerts.

It is one of the best tools to check the performance of your app. It can help you in checking the performance of different API's or can even tell that which API is making your system slower and you immediately need to optimize that. It also helps in finding out which front-end page is making your app slow by detecting the load time of that page.

Bar charts are confusion as no proper definition is given for them.

Know what's happening on your servers, database use and external services
Multiple options to reach every need you have

Can be a little hard to configure
Not so simple UX

New Relic is easy to implement and has an active community.

They are constantly changing the way the software works, deprecating features for improved features. Which is good but requires constant changes. Their documentation is often out of date because of these changed. I once found an error in their documentation as part of a support case and they asked me to update their documentation. Support is slow and not the most helpful.

Excellent on stop tool to monitor your application performance monitoring.

There is no easy way to tie up the browser traces to the corresponding APM trace or transaction

I LOVE how easy New Relic is for monitoring my system performance. Specifically the Insights portion of the software. For those of us that are non-technical, it is easy to set up a custom dashboard to show me graphs of the information I need to know at a moment's notice.

I am part of the team that monitors the traffic rather than connects everything. As a result, I have zero dislikes about the software, but am not tied to the back end processes.

You can track your application real time using the tool. You can check the errors, load distribution, response time and almost everything that you are concerned about the application that is live on production.
You can deep dive in to the sluggish SQL queries and find out the culprit.
You can track your application all the way from QA environment to Production if you have integrated New relic on all those servers.
It is very powerful and helps you in keeping the application in production up and running smoothly.

The price. Price is something which can be improved. It is very expensive and the evaluation period is also not sufficient.

I love that it helps us debug ruby on rails software down to memory and cpu usage of specific lines of code. It helps identify bottlenecks and memory overflowing code.

The only drawback to this, is that it requires a very experienced team of developers to properly diagnose and understand what's going wrong with a piece of software.

The feature I enjoy the most about new relic is their individualize transaction monitoring from ruby threads to JVM processes. The Transaction/full system monitoring new relic offers can make any developer feel like a super hero with debugging/speeding up queries and processes or anything at all.

To me the UI can sometimes be a bit complicated where you can find information. The New Relic UI is mostly a single page application with multiple layers you have to click into. This is nice for some but sharing links is often not possible because of where you have to click to get to the same information.

New Relic is a critical part of our infrastructure and has saved our hide on several occasions.
Very flexible
Easy to get started and use
Basic server monitoring is included with application monitoring - really nice
Tons of integrations
If you have a problem, you will get support - it may take a while to find the right person, but you can even talk to the engineers who built the part of their service you are using.

We've had a ton of reps we've dealt with - very little continuity
Though the base features are great, it's easy to spend a LOT of extra money on other features. Sometimes it feels like one of those "free-to-play" games where you are tempted to spend money at every turn.

New Relic provides great insight into what our applications are doing in real time, from traffic through to code timings.

New Relic's business model has gotten in the way of their product. Several features we used daily were sunset and their replacements were hidden behind new billing models. In the time since we have started using New Relic we have paid no less, but lost several features.

The easy to use interface is one of my favorite parts, especially from administrators point of view.
-From the user page, you can quickly see who has or has not accepted an invitation (those who haven't have their email *starred-out*).
-On that same screen, you can see when someone was last active and understand who is/isn't utilizing the tool regularly.
-Creating "teams"/"projects" in incredibly simple.
-When adding new users, you see a capabilities preview which is AWESOME (and keeps me from making mistakes).

When looking at the definitions for ad-on roles, I wish they had a hover feature instead of having to click on a link that opens a new window. Not a huge complaint but it would be nice if it was all on one screen to keep from switching back and forth.

Perfect for staying on top of your software and monitoring everything going on with your application and code. Easy setup with AWS, alerts if ever major errors, and logs all errors to specific areas of your codebase.

User permissions were a bit of an issue for us for a little while but we ended up resolving. Setup was easy for the most part, but it still took a little more time than expected.

The strongest point of New Relic is the granularity of the information and that it's a very good fit for any Rails app.

The big issue I have with New Relic (and the one that made switch to a different provider) is that the pricing is outrageous.
Unless you are with a Corporation that does not mind throwing $$$ per month on this service, the free version is barely an good.

This product is very easy to integrate with your application and is very easily customizable as well. You can monitor the application health, latency, memory used and so much more and also customize the dashboard according to your needs.

It is a bit confusing to learn and adapt to it in the starting but once you get the hang of it, it's an amazing product.

Offers nice clean visualizations on performance metrics. The intuitive UI makes it simple to drill down to a more detailed view of the recorded metrics.

Pity it doesn't offer network performance monitoring on routers, switches etc. It would be a great addition to hardware performance monitoring.

During the time we were using NewRelic we were 100% on-prem environment so for this model, the software met out requirement. It was easy to deploy new checks.

We were migrating our infrastructure to the cloud (Microsoft Azure) and at the time New Relic could not provide us required checks from Internet, e.g. simulating session for end user to web service. Covering all cloud assets was also not possible.

Installation time = 0

I have no cons for this product so far.

NewRelic has the best tools to monitor performance on applications and servers. Their query language also allows you to create beautiful sets of data.

NewRelic's price is a bit of a stretch for a start up and should only be considered for established companies. Their error monitoring also isn't that great compared to something like Sentry.

Easy setup. Deep metrics and a very beautiful interface. Integrating New Relic with my NodeJs backend was as simple as adding a single line of code.

The metrics can be confusing at first but blends in once you get a hang of it.

Best Incident Management, regular enhancement in optimizing of tools and good server monitoring facility.

Higher cost, log management is not efficient and less user friendly.

Nothing, we found the software useless and we want to cancel but can't.

We were bombarded with sales calls and signed up to a plan.
The plan has auto-renewed each year without our consent.
We now want to cancel the plan and they are asking us to pay leave them.
The customer support is dreadful. We wait over 5 days for a response and then have to chase.
Their priority is to make as much money as possible and don't care about the customer.