OpenTable Reviews

Our restaurant name The Dock is used by several other unrelated venues and Opentable users often book with my venue but think they are booking in Florida or Pennsylvania, etc. This is annoying and blocks tables we lose at the last minute.
I have requested that Opentable resolve this simple matter - ASK WHAT LOCATION
the dinner wants. Thank you

$7.50 per booking is expensive.. Customers call and complain to me directly when they book on line and then cancel with short notice and are ANGRY! when we charge what they supposively agreed to pay if they cancel. We lose business and or we make diners angry. The POLICY needs to be MORE OBVIOUS to the diner, they will pay if they CANCEL SHORT NOTICE>

What I liked most about OpenTable was the ability to make reservations at dining locations.

What I liked least about OpenTable was the portion of sales that they take from the restaurants that you reserve tables at.

Control flow of restaurant, pacing, mobile phone app connectivity

The cost was initially enormous, but came way down when renegotiated we were going to switch to tock or other

Being able to manage reservation from anywhere, get data insights and the fact that anybody can quickly learn how to use it.

It is an expensive service, especially for a high volume restaurant.

It’s easy to use and lots of restaurants are on it. Whenever I need to make a reservation, it’s the first place I check.

The only issue I’ve ever had is when trying to redeem dining rewards with a restaurant. Even though I booked a reservation with a restaurant that should have accepted my dining credit, they didn’t take it. However, OpenTable customer service handled the situation quickly and efficiently.

Ability to reserve when needed, providing adequate services.

Not guaranteed seating upon arrival with booking time.

When you find a restaurant on GoogleMap, you can see the book button and link to opentable, it's easy to make a request and reservation, save lots of time to have a booking. (Most of the restaurant still need to call to book)

It will be better if they can provide some discount to book on the app, like the fork application in Europe, so people will be willing to try on different types and new thing.

Customer service is good. Immediate access to reservations.

Build a better Google Mobile Platform ( for Pixel Phones )
Improve the Table availability in shift settings. ( difficult to understand) .
The review should show the reservation

Guest management and seating options, fairly easy to add new tables

There are other services that do more, and cost far less.

Reliability and exposure to guests and clients

I likve evrything no cons

For me, the best bit is being able to book something then easily change the booking. Plans can often change last minute and its always so hard to get through to restaurants during their open hours, and when you do, most times you cant hear! This takes that away and makes it easy to change or cancel with a few clicks. I also like receiving email confirmations/reminders

Weirdly, ive has situations where open table has said that there is no space/reservations available however when I call, I am able to get a booking.

I love how quick and easy it is to schedule a reservation.

Nothing--very easy to create, change or cancel a reservation.

Great and convenient for scheduling reservations, it prevents you from having to speak with staff at an establishment. You can leave notes regarding your reservations and it has the option to place the event on your calendar

Maybe they could add a check in feature once you arrive at the location to notify the establishment that you are there. But overall the product is great

Simple to use features - a lot of popular restaurants seem to have it as well. The best feature in the integration with the calendar you utilize, and the mobile accessibility.

There isn't a feature that is disappointing with OpenTable, but they should try to get contracted with more places to touch as many audiences as possible. There has been instances where I've seen it not available when traveling or with a particular merchant.

I like that it's pretty easy to use however it's crashed on me a couple times while using

It crashes and I've had situations where I couldn't cancel something and go penalized for it.

The application is very easy to use and gives instant awareness of what is available.

Nothing negative about Open Table. I wish all restaurants used it.

Really just use it to make restaurant reservations. The reservation will sync to my calendar and I can invite other attendees.

A lot of restaurants use Resy or other platforms, so the selection is sub-par. The menus/prices shown are usually out of date. Also you typically cannot book a large group on OpenTable

I feel like a sense of control. You can lookup restaurants in any desired area and scroll through to find out where you're going to eat. Once you find a place you can easily make a reservation straight from the app and invite others. Great for when dealing with indecisive people.

I don't like that restaurants can charge you for cancelling, but OpenTable does inform you beforehand and it is the restaurant that is imposing the charge not OpenTable. Also, some places OpenTable only has a contact number for, but that usually only happens when it is a small ma and pa shop.

easy to see table availability for many restaurants
easy to manage reservations
easy to invite others

been caught a couple of times with reservations for restaurants that are closed whether for the day or permanently without any notification.

Easy to use and follow the app and website.

This is not always up to date but could be a restaurant not updating information

Easy to use and lots of restaurants available. I never have a hard time getting a reservation and when I arrive at the restaurant the wait is minimal. Ability to pay ahead of time is great but not always available.

Cancellations are not up to date. It takes a day or two to appear in the site so sometimes I call the restaurant to confirm.