DoorLoop Reviews

We like that this software keeps things organized and all in one place. We rely on the accounting feature as so much of property management relies on good bookkeeping.

As with all growing companies there are a few quirks about the software I would love to see develop better. One thing that has been a little bit awkward is when we onboard a property and the owner would like us to do some work before we rent it. The software has no way to let them contribute funds to their property. Our owners have ended up having to send a check in the mail. This has not been ideal.

the communication for tenants

Does not have commercial property management in mind

I loved how easy it was to get DoorLoop started. I have tried other well-known platforms in the industry and struggled to get them working. Many oversold their features. All of DoorLoop's features that I have use have been a success. Always meet my expectations.

I think that DoorLoop is a newer platform so there are still some features that need to be added or have only recently been added, like expense tracking by unit. I think more established platforms have all the features flushed out already.

The reason I chose DoorLoop is that it was one of the ONLY solutions that had Zapier integrations. For property managers, Zapier is a must have automation tool, but unfortunately many other tools on the market for managing rentals don't support it. This was the primary reason I chose DoorLoop, but so many other surprises have come along with it, such as the customizable website and tenant portals to continue to grow our companies barnd.

The price is higher than other products I was using previously, but honestly, the automations and the value have made it worth it. Still, it may not be great for some folks with only 1 - 2 properties. For those managers with more who are looking for a scalable solution, this is your best bet.

Customer service is my #1. They exceeded my expectations. The program itself is easy to use and when I have questions, they're there to help me!

Though the program is very user friendly, but they still have some kinks to work out here and there that require some searching for answers, but they're always happy to submit a ticket on my behalf of a request to improve the program (if an answer doesn't exist already).

One of the standout features of Door Loop Software is its user-friendly interface. Navigating through the system is intuitive, making it accessible even for users with minimal technical expertise. The clean design and well-thought-out layout contribute to a positive user experience.

While Door Loop Software impressed me with its overall functionality, there's always room for improvement. A more detailed user guide or tutorial section could be beneficial for users who are new to access control systems.

DoorLoop pretty much handles every aspect of my property management business very well. The tenant experience is incredibly intuitive.

DoorLoop took a while to learn and set-up. This is because there are a lot of features. Additionally, DoorLoop uses double-entry accounting. This is a professional accounting method, which just requires training / understanding.

Tenant Portal. Really connects landlord and tenant and streamlines rent collection. Automates Lease administration.

Needs more commercial real estate features.

How much detail is shown about leases, and options within tenant pages.

The lengthy animations of dialog boxes sliding and moving, as well as the inability to press enter, or space to be recognized as a basic left click for whatever box is selected.

First of all, we love that DoorLoop is a cloud base system so we can log onto it using various way, from our phones to a desktop computer and see everything in real time. We also like how customizable it is and that we don't have multiple programs to keep track of everything. This program tracks it all! Not only can we keep track of rents, but also look at maintenance requests that still need to be completed. It helps us stay organized and productive.

Bank reconciliations could be improved. If I am in the middle of a bank reconciliation but need to toggle to another area, when I come back, I have to start all over again. Sure the boxes of cleared transactions may be checked, but it would be helpful if there was an option to save so when coming back to it, I could just click on the partially reconciled statement. We have 5 portfolios and I wish we had the option to assign a cost just to the portfolio instead of a certain property. (Currently, we created "dummy" properties and assign costs to those, but those add cost to the program, since we are charged by each door we have.)

I have worked with DoorLoop for a year now. I have learned a lot from this program. It keeps excellent track of all of the rents, payments and financials for me. It has eased the management of my rentals.
All the updates they have done over the last year have made the whole programs even more efficient.

Very few things that I don't like. I wish units would be separated on the owner monthly report, for ease of identification.

I like the most that my tenants can put a work order online and get a response; whether or not the office is open.

There's a LOT of accounting reports, and some reports I felt I need but it's hard to get.

I use DoorLoop most for tracking tenant maintenance requests. DoorLoop makes it a one-stop-shop for seeing a maintenance request from start to finish. This has been most valuable to us since transitioning from a property management group.

We have been using DoorLoop for around a year, and so far I've found zero problems. I honestly cannot think of anything that needs to be improved. I'm sure there's something, but everything has been spot-on so far!

The ease of collecting rents from tenants, sending out leases to sign electronically. This saves me a lot of time to take care of other tasks in my business!

I have been unable to connect my banks accounts with Doorloop to manage the "EXPENSE" side of accounting. One of my banks apparently wont sync with Doorloop. This is very frustrating.