PrintSmith Vision Reviews

I grew up on PrintSmith for my business. Over the years EFI has referred many prospects to me for references. Now we purchased DSF and have a really powerful workflow: DSF > PrintSmith > Fiery. I like the way EFI is constantly working to integrate products which will increase our revenue and profits.

When the software goes down, it really goes down! We struggled for a year after hiring EFI to port our products to a new server (Azure). We had a contract with EFI [SENSITIVE CONTENT HIDDEN] and I ended up asking [SENSITIVE CONTENT HIDDEN], respecfully, for a credit of $9332.20 because of my fiasco. I still haven't heard from him.

The convenience, consistency and accuracy of estimates and invoices.

Some menu items can be confusing, as well as difficult navigating in some menus, etc.

Monthly detailed reports, Browser based access.

Difficulty of use, poor UI, Extremely difficult to setup.

Good day

What I like the most is the versatility of the program, it allows you to have an integrated control center to monitor the movement of the company, and make decisions today.

Greetings

I can't export the reports to excel,
Sometimes I have to make detailed reports and being able to export to Excel would help me a lot.

Encompasses all areas of our business, improved productivity, inclusion of signs.

Report writer (I'm not a programmer), confusing setup for wide format, doesn't write directly to QuickBooks without paying more money, website no longer user friendly.

I like the job ticketing and reporting functions

I do not like the costing feature with multipart jobs - i can't get total cost of job in preview.

Solid product. We like that it is very flexible and not as rigid as other programs.

Bindery pricing. We REALLY need it to price like any other machine. Pcs/hr@$/hr.

There is very little to like about this software - but it is virtually the only game in town for most printers so we are stuck with it.

VERY un-intuitive software that seems to be designed by people whom have NEVER done any printing in their life. Expensive, poor updates, non - existent technical support.

PrintSmith Vision is so complete and robust. It handles all of the tasks we need from estimating/quoting client projects, order entry, tracking, invoicing, account history, etc. From our CSR, to pre-press and production teams, to accounting, this software keeps us on track, consistent and timely.

Since it's so complete and robust it can be a bit intimidating at first. However, once a user is accostomed to using the software and it's numerous features, it becomes apparent that EFI has done a good job of thoughtful development.

PrintSmith is flexible enough to not only provide good quotes, etc. for print on paper but also to help us enter orders for non-paper products like screen printing.

When we upgraded to Vision, PrintSmith has not kept the scanning of job tickets so it will function like under PrintSmith Classic. This is very important in our print shops to help us with production management. We are disappointed that PrintSmith has not made it a priority to address. We have been using PrintSmith since 2002 and have not had an issue like this until the Vision upgrade. Please consider how you can help us with this.

This software provides account and order history to help us provide better quality customer service. It has replaced boxes and boxes of paperwork and helped us to keep jobs on our radar and eliminate duplication of effort or lost jobs.

It is not intuitive enough for counter/front line staff to use effectively in a small operation. It is not intuitive for removing / catching duplicates or editing existing data. When asked to watch the training software for Fast Track, employees had a hard time understanding what the software was doing or how it would improve their work. It is missing a significant functionality to allow access to the data in the software, which can only be remedied by adding and expensive add-on "report writer" which consists of thousands of "reports" as opposed to data file extracts.

The point of sale information capture is what has been most impactful for our business. Having a workflow that eliminates touchpoints makes our daily operation more efficient. The need to use data for decision making is now possible and just like every process, it requires time to learn that skill. All in all, this system is what we needed to move forward because of obsolete operating modes.

The only difficulty with this system was finding the time to learn it while still operating. That is not a fault of the system but a paradigm change with our organization.

The ability to write up estimates for many various printing and bindery functions. Then able to convert them to Job Tickets and then invoices. After that able to track payments and receivables and merge that info with accounting programs. History of Customer orders along with contact info. Able to handle pricing from the smallest to very large complex printing jobs.

PrintSmith Vision is currently being rewritten in html, so there are functions that I'm used to that need to be incorporated in this newest version. But I already like many of the new features that are available.

PrintSmith Legacy used to be the king of Graphic art software. I used it all day since 2007 we bought it, and I connected all our work with it. With no support at all in Greece, it was so easy to learn that I learned it by my shelf and teached my employees on it.

Turning from Legacy to Vision, everything changed. It's not only the interface that changed totally. It is that things you did before easily, now you do it (and not all of them) with a lot of steps, spending much time. Not to mention that does not understand any more foreign languages (special characters). And you have to answer all the time silly questions (Yes - No etc.) Generally, this cloud thing is now suitable for PrintSmith

We transitioned from Legacy. It was difficult, but the changes made it easier to move around in each component of Vision. Entering invoices is easier, leaving notes and attached digital docs is very useful. Dashboard.

Many quirks in this release. Screen columns do not move smoothly. Charges from old invoices from Legacy do not import well and cannot be deleted. We lost ability to add delivery notes after an invoice is posted. Shifting an SQL database and language makes creating simple reports near impossible. Auto log off time is far too short, let administrators shut that feature off. Some log dates are in EU format.

It streamlines many functions that is needed in the printing/copying operation whether its commercial or inplant educational.

The disapointing part of the Vision program is that there are still many flaws or functions that have not been finalized yet. I would still like to have the option of going back and forth to the Classic version.