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429 Reviews

- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Perfectly suited to us as a small business
Reviewed on 22/08/2019
We use really simple sytems CRM for managing our client accounts and tracking opportunities for new sales. It works excellently and our team are very pleased with it
Pros
Really Simple Systems CRM works brilliantly for our business as it's quite to use and setup, but still has all the features we need. On the rare occasions when we've had to the use the support service the team have been very respoonsive
Cons
The ability to merge duplicate organisations would be very useful; instead you have to delete one and update the other
Alternatives Considered
Salesforce Sales CloudReasons for Switching to Really Simple Systems CRM
Price and simplicity- Industry: Oil & Energy
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Use of CRM
Reviewed on 19/08/2020
When I have needed help with something I have had a quick and useful response very quickly.
I find it easy to use for what I need.
Pros
The most important things to me are:- tracking of emails with each customer, tracking of quotation/sales confirmations with each customer. Checking where we are up to with opportunities.
Cons
I have not used this with any other system, but I cannot fathom out the report side of things, but neither have I asked for help using it so far either.
- Industry: Publishing
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Reliable CRM system
Reviewed on 30/03/2022
In the early days customer support in setting up was fantastic. Because it was so personal and speedy and effective I've not had to check in with customer support for years. That was a great customer investment from RSS and has insured I've remained a loyal and low-maintenance customer.
Pros
I've used RSS for years and it's the cornerstone of our business in terms of contacts and business management. As we're a consultancy having individual files for each client is vital so we can track their progress and writer development.
Cons
That we can't search key words to bring up a file. For instance, if I can remember a title of a book but not the author's name, or I met someone at a trade fair - so I have some context - but I can't remember who, or I've worked on book genres with some agents (so it could bring up several files) it would be a game changer if I could just type in key words and it would search through the files in activities and bring up the files rather than just being able to search source, name or email. This is the greatest limiter for me.
- Industry: Security & Investigations
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Oculus FM
Reviewed on 29/03/2022
Very impressed with the service and the staff at RSS, I feel we get an excellent service from the teams
Pros
Customisations were easy to introduce, the team helped us fully integrate these changes and they are now used daily within the business
Cons
At the outset the system is quite rigid, but given it has to be used across multiple industries we understand why it has to be this way
Alternatives Considered
Salesforce Sales CloudReasons for Switching to Really Simple Systems CRM
We already had it set up, it just wasn't being used effectively- Industry: Translation & Localization
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to use and implement
Reviewed on 30/03/2022
I am currently working towards switching to Really Simple Systems CRM after a very successful trial.
Switching from my current user made me look at which functions I actually use and allowed me to streamline our requirements, which I believe will make us more efficient.
Pros
This software appealed to me instantly because it is so intuitive and adaptable. The custom fields creation was very easy to pick up.
Cons
Time will tell but at the moment it looks good.
Alternatives Considered
HubSpot CRMReasons for Choosing Really Simple Systems CRM
Too expensive and frankly lousy customer service.Switched From
Salesforce Sales CloudReasons for Switching to Really Simple Systems CRM
Much more aligned with the way i work- Industry: Medical Devices
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good software for smaller companies
Reviewed on 28/03/2022
Pros
Easy to use and train staff on. Support is excellent
Cons
as the company grows it is becoming an expensive CRM, so may not be cost effective for much longer
- Industry: Health, Wellness & Fitness
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Helpful and Useful tool
Reviewed on 22/12/2015
WJ is a small local business based in Hull. We have around 30 employees and specialise in several different areas from anti-slip decking to Timber Treatment and through to metalwork engineering.
As the company salesman it is essential that I have regular and consistent contact with my customers as well as a smooth way of keeping records of these meetings. Without Really Simple Systems I would use a diary to keep track of this. This however makes it very difficult for anybody but me to understand where we are with each customer in our sales and follow up cycle. I always struggle to maintain order with this. Really Simple Systems offers not only a great way to keep and maintain a customer diary but also allows me to keep meeting notes and documents all stored in the same that everyone can also see.
Pros
When we have ever had issues with the system and contacted customer service we have always had a response within 24hrs which has been understandable, concise and always helpful. the task setting and reminder system is accurate, amendable and 'Really Simple'.
We had an issue around sales tracking and Forecasting where we wanted to be able to see monthly potential sales if a sale was to come off. However when we questioned and asked if this was possible within about 6 hours the facility to do what we want had been added in to the system which we greatly appreciated.
Cons
We have no issues around the system.
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Very good, but not perfect
Reviewed on 02/11/2022
Overall, the system is a great system and is very suitable for our workplace. It has all the tools that we need, and we know that it is possible to integrate it with other systems, which can benefit us further. To conclude, it is an easy to use system, that sometimes has issues. But thankfully those issues don't occur too ofter.
Pros
For the pros of this software, I like its ease of use. It took little to no training to get used to the software and if ever we were unsure of anything, there is easy to follow tutorials on the dashboard.
Cons
The thing that I least like about the software is that it is not 100% reliable. From time to time, tasks and activities are not recorded. We find that a lot of the activities that are not recorded are the emails that we send. Most of the time it records them, but sometimes it doesn't. It can also be really slow sometimes and we know that it isn't an issue with our broadband as we have the fastest speeds possible. Very rare, but we have had some days where we cannot get into the system at all and keep getting an error code. We did report this at the time and it was soon fixed.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great simple product
Reviewed on 02/11/2022
Really like the product, just the above to be addressed would be great!
Pros
love the versatility of the product to use with our industry and what we do.
Cons
The lists and reports terminology could be simplified, it doesnt really make sense and we end up guessing or asking for help.Also could do with a spell check.Facility to put our brand on the reports, and perhaps our clients logo as well
- Industry: Media Production
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
INvaluable tool for our Sales Department
Reviewed on 09/11/2022
Great product and excellent customer service.
Pros
Integrated into our systems with ease and gave us the perfect tool for our sales team to manage their own accounts effectively and as an administrator the ability to manage our overall company client portfolio.
Cons
RSS consistently updates and introduces new possibilities.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Does just what it promises, quickly and cheaply. Very easy to learn and good training too.
Reviewed on 21/06/2016
As a micro business owner, I have to do everything from developing to sales and marketing, and I suspect like many geek-run businesses like mine, I love the first part and loathe the latter.
I'd found a few tools that do a limited number of things very well and help my business in other ways, like Trello, Toggl, gmail and so on, but I was struggling to find a CRM equivalent.
I'd tried a few SAAS cloud solutions that would have been overpriced, and I tried installing a couple of open source solutions like SuiteCRM which proved to be way over the top and bloated for my needs.
Finally I hit upon RSS CRM and we were the perfect match.
I went to their first user conference earlier in 2016, and what impressed me greatly was not only how good and enthusiastic the CEO and his staff were, but also the other customers.
I'd already experienced support via both phone and email (even though I was on the free plan at the time), and it was nice to actually meet the team for real, and know that they aren't outsourced from some sweatshop in a distant place. It's a UK company with a "proper" UK phone number, although there are support offices in other countries too, to account for the timezones which is good.
Pros
The freemium model is enough to get anyone new to CRM started quickly.
It's all "pay as you go", and you can bolt features on as needed. I wanted something that tells me what, when and how I did something, to whom and when, what the outcome was, and will then nag me to do the next thing.
And, for me, RSS does all that perfectly.
They also run free webinars which are also recorded in case you can't make it on the day. These are worth watching - I found I was missing several tricks and now get even more out of the system. I'm particularly impressed with the email integration which saves the whole endless copying and pasting debacle. It really is simple, but perfect at what it does.
Cons
All of that said, yes, the interface does look a little tired. However, I've seen the new version which should be launched by late summer 2016 and it's really impressive.
They've rewritten it with a responsive interface which works much better than the current version on a mobile.
Because the underlying functionality won't be changing significantly, they're going to let users initially choose whether to be "early adopters" of the new interface, which is a nice touch as change sometimes scares people!
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Excellent for small business
Reviewed on 13/11/2017
The greatest benefit is sharing of customer/contact information internally across team members in an easy fashion at a reasonable price.
Pros
We selected this software for the ease of use. In addition, there was little required for our employees to access immediately. After using this for half a year, it continues to meet and exceed those expectations.
Logging in is done through a browser and does not require additional software. Sharing contact information, outstanding tasks for clients, and client specific documents are all easy tasks that are quite intuitive.
Also adding new users requires very little effort since there is no software required for to install on an employees computer.
Cons
There are several activities that are a bit clunky/annoying. When adding revenue, it is treated as an opportunity instead of simply entering the revenue for a client. Several apps within the program will also mark this revenue with the British pound instead of the U.S. dollar despite the fact that our settings are on USD.
Additionally for reminders you have to use your google calendar instead of the system sending you reminders. When setting these reminders in Google calendar, it always incorrectly translates the date/time to GMT despite the fact that our calendars are on EST. So you have to be careful to reset the correct day/time when entering in to your Google Calendar. We would greatly prefer a reminder system within the program itself instead of the current clunky process.
Response from Really Simple Systems
Thank you for your feedback. I will report the errors you mention regarding currencies and time zones to our Development Team to take a look at. In the meantime, if you would like to contact our Support Team on [email protected] we can correct these settings for you. Regards.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Perfect 'Fit'!
Reviewed on 03/11/2021
Im very satisfied at the moment with RSS CRM. It keeps our accounts very organized which is extremely important for my organization.
Pros
Really Simple Systems has taken account management to a whole new level for my organization. Before using RSS we were using Google Sheets to manage all of our accounts, but with our accounts increasing each year, we needed something simple and easy to use. RSS not only made account management simple and easy, but the set-up is so clearly organized, there's so many options to run different reports, and the customer support is outstanding. What I love most is that each account get's their own profile and within each profile I can upload documents or add an activity such as noting a quote which for my organization is important to track.
Cons
It took some time to learn how to use the system to its full potential, or at least the potential i needed for my organization's purpose, but the customer service support was and still is amazing in helping me learn the system.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Game Changer!
Reviewed on 27/08/2016
After being a bit overwhelmed by a number of different CRMs out there, I was determined to find something very basic with A) a limited amount of fields (but enough to do the job), B) affordability, C) excellent support and D) ease of use on mobile. Really Simple Systems has delivered on all counts- and then some.
I sent an email to support mentioning that, although I love the software, I had two things on my "wish list" for their next update. I sent that request on a Tuesday morning. I received a reply within an hour (!) telling me they think they could accommodate me on both fronts. By Wednesday morning, BOTH of my requests had been incorporated into the software. Yes. You read that right. 24 hours later! I was blown away as these two enhancements continue to save me time and money on a daily basis. My advice for anyone is to try Really Simple Systems for a month or two to get a taste of how easy it is to use and how amazing the support team is. This is a game changer for small business owners like myself.
Pros
Affordability. Ease of use. Mobile interface. Unparalleled Customer Support.
Cons
None.
Response from Really Simple Systems
Hi Chris
Thanks for your endorsement. I'm not sure every development request happens quite so quickly but we do try our best! Fortunately, with a simple CRM like ours there is a lot we can do to to accommodate our customers so we are pleased to hear it has been so successful for you.
Best regards
Helen Armour
Marketing Manager
- Industry: Supermarkets
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Really Simple Systems - Really Great for a Startup
Reviewed on 01/11/2018
Really Simple Systems was just what we needed as a SaaS startup who was lean, but with lots of prospects and really needed a CRM that was affordable, easy to setup with the potential to scale. We definitely got that with Really Simple Systems. They've been great to work with. Strongly recommend them.
Pros
Very easy to setup, especially the CRM portion. One of my partners had never used a CRM previously and was able to start using it and be productive (really productive) almost immediately.
It was very affordable for us to get started which combined with the positive reviews that we saw it made it very attractive to us.
Their support is great! Really responsive. You never feel like you're talking to a black hole. Really important for us.
Cons
They have some work to do on the marketing module. There is an update coming, and it will help a lot. This module is just clunky at the moment, especially the email editor.
- Industry: Veterinary
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Lives up to the label!
Reviewed on 07/08/2020
We've used this product for 9 years with minimal drama. It's the lynch pin of our business. The support team in Aus & the UK have been great to work with.
Pros
Simple to use, intuitive, minimal training required for new users, good support when required (not often!).
Easy access to your data, can be downloaded in seconds and analysed in excel/MS Access if the excellent report writer doesn't cover your query. Easy to create and distribute/manage EDM's. Far more flexible than Mailchimp.
Cons
I would like more control over screen layout.
- Industry: Retail
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Really Simple is really simple. Which is really ideal!
Reviewed on 18/11/2016
As the owner, the manager, the sales rep, the customer service rep, in charge of returns, customer issues, I am the definition of jack of all trades. My business is just starting, but I realized it doesn't mean its not worthy of using quality software to help me save a few minutes here and a few minutes there. I was hesitant at first to go with any software because I kept saying to myself who needs management software when you are the only employee! But after getting some serial numbers mixed up with customers names one time... That was it! I needed help running my online business. I tried several different products. Started out using Team Viewer but then about fell out of my chair at the price. Used a Live Chat program for a while. But I cant always be at a desk waiting for that customer to hit the chat button. Then other CRM's were so bloated with stuff that just didn't make sense to my business. Then I spotted Really Simple Systems. The name is what got my foot in the door. I figured heck lets give it a try. So glad I did!
Pros
Has just enough information that its not redundant. I love the pay as you go approach. Instead of bogging us down with several hundred dollars worth of software we may never use, or even worse free versions that don't cover enough services to make you want to start using their products at all! I wanted a product that tells me what happened, when and how I did something, to whom and when, what the outcome was, and will then continue to bug me if I haven't done it yet.
Cons
Would like to see more third party integrations. Now days it seems like almost every app, software, smart phone, computer, tablet, printer, etc connect to each other somehow.
- Industry: Maritime
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Very useful tool
Reviewed on 20/11/2019
Great for keeping track of long term clients and prospects with a good record of correspondence for the whole company.
Pros
Its a really easy to use system, a great way to record information which is accessible to the whole team.
Easy to track progress with opportunities and tasks.
Useful to see the progress of marketing emails
Cons
Although the reports can be very useful, creating a report is not very self explanatory and can be quite complicated.
The opportunities system is confusing with reference to unit price, sale price and value.
Would be nice to have a tick box option when recording a call activity to be able to easily record if the call was answered, if a message was left, if the client is returning a call etc.
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Works Well For Us
Reviewed on 16/11/2022
Our overall experience has been great and we recommend the software. The pricing is acceptable. If the pricing were to go up, we might seriously consider other alternatives. But for now, at this price structure, we will be sticking with Really Simple Systems indefinitely. It’s suiting our purposes.
Pros
This software is pretty intuitive. They have decent tutorials. The custom fields are an excellent feature that are basically a deal breaker if they were not available.
Cons
We would like to be able to list only certain types of accounts. Instead, it always lists all of them. Maybe we are not seeing how to do it. It allows you to list by account alphabetically, which is helpful, but it would be nice if you were working on one set of accounts to be able to stay focused only on that one rather than having to scroll to that group each time.
- Industry: Architecture & Planning
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love this software!
Reviewed on 05/12/2018
As a relatively new Company (2016) it was really helpful that RSS CRM was free until we reached 100 accounts. We passed that just recently and upgraded to a payment option.
In terms of applying for business loans it was great to be able to easily download a list of enquiries and demonstrate how many projects we had won and what was in the pipeline.
Pros
Easy to use. The reports are great and easy to customise.
Webinars are really helpful
Cons
Nothing really. If I was being picky I'd like the facility to change the account name of an opportunity as sometimes our projects can be sold on to other clients and it would save uploading them all over again.
I would also like the software to be compatible to other software that create dashboards
- Industry: Computer Software
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Exactly what it says on the tin!
Reviewed on 05/06/2017
I have been using this product for over ten years when I was introduced to it when working at Iizuka and subsequently for my own business. I have also introduced it to other small businesses and one homeless charity I worked for called Emmaus. RSS were generous enough to provide it pro bono! It was a fantastic way of keeping profiles of each resident and sharing the information should the resident move on to another establishment. It solved a complex problem very easily!
Pros
The product is very easy to use. It is easy to manager clients and the interactions with me. whether it be by phone or email. With the subscription product, emails can be synced with the client details which saves having to copy and paste.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Really Simple Systems CRM Review
Reviewed on 26/03/2020
The research and selection period was made so much easier because the support is local to Australia, but mainly that the contact was genuinely interested in assisting us find the best system for us. There was no hard sell and we have a system that is set up and tailored for us prior to starting subscription.
Pros
The software is very simple to navigate and can be used in a small capacity or it is adaptable to larger and more encompassing business use. The ability to tailor make the system to fit in with existing business is a real bonus. I found the RSS contact incredibly helpful, articulate and interested in what we were looking for in a CRM system. Perhaps the biggest single advantage this system has over it's competition......the demonstration was all inclusive and interactive, and delivered with true support. No request was too much and between the two of us we achieved our objectives before purchasing the product. Most impressed!
Cons
We have everything we need at this stage so I have not come across any cons

- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent UK based and GDPR Compliant CRM System
Reviewed on 02/10/2018
1. Created a single CRM database for all my sales and marketing records built up over the last 20 years.
2. Brilliant email/campaign marketing module with excellent dashboard view of all email campaigns.
3. Simple web based CRM system based on a low cost SaaS pricing model backed up by an excellent support team.
Pros
Replaced all my old Excel worksheets built up over the last 20 years with a single web based CRM application available to access on my Laptop, iPad and iPhone and giving complete flexibility of access to data.
Easy and intuitive to use with an excellent dashboard view, task management, sales pipeline and built in reports and excellent dashboard widgets.
Good simple annual pricing model based on users and modules required and simple and easy to use CRM system.
Cons
Data import was not a simple as it looked to be and needed support team to import my CSV files, this was done quickly and efficiently by the support team.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Really Simple Systems CRM
Reviewed on 09/11/2022
Pros
Having trialled many systems we find Really Simple to be really simple. It is straightforward and intuitive to use, and for a small business it is a very cost effective tool that really makes a difference to our operations.
Cons
When we are stuck the support team are always on hand and very efficient in helping us out
- Industry: Industrial Automation
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Feature Rich and Simple to Use
Reviewed on 12/08/2020
We really like the simplicity of the system.
Pros
We like the fact it is based online so our staff can use it wherever they are without having to worry about VPNs, deploying software, maintenance of servers etc.
Cons
No cons really. Features are constantly being added. We wanted Google Maps integration which wasn't readily available but after speaking with customer support, they have now added this important feature.