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461 Reviews

- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Perfectly suited to us as a small business
Reviewed on 22/08/2019
We use really simple sytems CRM for managing our client accounts and tracking opportunities for new...
We use really simple sytems CRM for managing our client accounts and tracking opportunities for new sales. It works excellently and our team are very pleased with it
Pros
Really Simple Systems CRM works brilliantly for our business as it's quite to use and setup, but still has all the features we need. On the rare occasions when we've had to the use the support service the team have been very respoonsive
Cons
The ability to merge duplicate organisations would be very useful; instead you have to delete one and update the other
Alternatives Considered
Salesforce Sales CloudReasons for Switching to Really Simple Systems CRM
Price and simplicity- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Support is Amazing
Reviewed on 01/07/2020
Really Simple Systems CRM has easy search features which I really need and I can customise these...
Really Simple Systems CRM has easy search features which I really need and I can customise these which is an added bonus. Most of all it is the customer support that is the game changer. [SENSITIVE CONTENT HIDDEN] has been so helpful. I am only a small business start up and [SENSITIVE CONTENT HIDDEN] as gone over and above with helping me set up my CRM to suit the business needs. It has really taken the stress out of it all and I cant thank him enough for all of the fantastic advise and fast response to my questions.
Pros
Being able to customise was really good feature.
Cons
I wish there was a Contacts and Accounts upload template.
Alternatives Considered
HubSpot CRMReasons for Switching to Really Simple Systems CRM
It was easier to navigate and has the customisation I was looking for. But really the number one reason was the customer service I received from [SENSITIVE CONTENT HIDDEN].Response from Really Simple Systems
Kelly,
Thank you for your review of Really Simple Systems and I will feedback to the team. I will also look to design an upload template!
Best regards
Helen Armour
Marketing Manager
- Industry: Publishing
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Reliable CRM system
Reviewed on 30/03/2022
In the early days customer support in setting up was fantastic. Because it was so personal and...
In the early days customer support in setting up was fantastic. Because it was so personal and speedy and effective I've not had to check in with customer support for years. That was a great customer investment from RSS and has insured I've remained a loyal and low-maintenance customer.
Pros
I've used RSS for years and it's the cornerstone of our business in terms of contacts and business management. As we're a consultancy having individual files for each client is vital so we can track their progress and writer development.
Cons
That we can't search key words to bring up a file. For instance, if I can remember a title of a book but not the author's name, or I met someone at a trade fair - so I have some context - but I can't remember who, or I've worked on book genres with some agents (so it could bring up several files) it would be a game changer if I could just type in key words and it would search through the files in activities and bring up the files rather than just being able to search source, name or email. This is the greatest limiter for me.
- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One of the best CRM tools out there!
Reviewed on 30/03/2022
I really like it's simplicity.
I really like it's simplicity.
Pros
Really Simple Systems was recommended to me by one of my clients and having used Hubspot and Soffront before I found it really easy and straightforward to use. The layout is intuitive and it doesn't need much explanation to get to grips with the features of the software.
Cons
Would be great to have an extra page for the accounts that have bought, so they can leave the pipeline and it just leaves the prospects on the accounts page.
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A good product
Reviewed on 28/03/2022
Like I say we are a growing SME business so we find really simple systems is ideal to develop a...
Like I say we are a growing SME business so we find really simple systems is ideal to develop a system to manage our customer relations and to develop new customers.
Over all it has been a rewarding experience to use then product.
Pros
It is very easy to get to grips with compared to the likes of Hubspot. We are a new company so are just starting to grow and organize our client list.
We find the email advertising features for the emails really good and we have produced some good quality results using the system.
Cons
we have not used it long enough to be really critical and any issues we have had support has sorted really quickly
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Lives up to its name
Reviewed on 11/04/2022
Fantastic account and support team and great product.
Fantastic account and support team and great product.
Pros
Love the simple, intuitiveness of the user interface and benefit greatly from all the custom configuration options available.
Cons
Would like a bit more flexibility with selections of data sources available to create custom reports.
Reasons for Switching to Really Simple Systems CRM
Intuitive user interface, flexible and easy self-serve customizations, HIPAA compliance, and good price- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Have tried numerous CRMs - RSS knocks it out of the park for us!
Reviewed on 10/05/2023
We were using CRMs that were overkill for our business purpose so we were excited to finally find...
We were using CRMs that were overkill for our business purpose so we were excited to finally find one that was just right. The customer service is out-of-this world good and their software development team is very responsive when you need customizations or have an issue. Being on the west coast of the US, it was a bit of a challenge with the time zone differences, but I found that they were quick to respond and never went a full 24 hours without communication from them. I also like their Help pop-outs and their Support Hub, Instruction Videos and Webinars are excellent! If you are looking for a powerful, yet simple CRM for your organization I wouldn't hesitate to recommend Really Simple Systems!
Pros
As the name implies, it's simple to use. I like being able to add custom fields, ability to customize dashboard, integrating marketing automation with the CRM and being able to attach documents to the record.
Cons
I would like to be able to add new job titles without having to leave contact creation and go into settings. I would also like to be able to view Documents in a pop-up window without having to download it.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
User friendly system!
Reviewed on 09/11/2022
We log all of our client base on RSS and multiple users use the system for different things. The...
We log all of our client base on RSS and multiple users use the system for different things. The activity notes help anyone see what previous users have input and as it also logs system generated documents or uploaded files, it is easy to keep a great audit trail of our dealings with customers.
Pros
The software is really easy to navigate and use. It's user friendly in its layout and can be changed/adjusted to what is required from the business. I have used the system for generating reports and even if I have been unsure of how to do them, I always seem to be able to play around and figure out what is needed quite easily.
Cons
Sometimes the display changes for no reason. Sometimes the way the notes are shown on the screen may change and then change back another day - this can be a little frustrating.
- Industry: Health, Wellness & Fitness
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Helpful and Useful tool
Reviewed on 22/12/2015
WJ is a small local business based in Hull. We have around 30 employees and specialise in several...
WJ is a small local business based in Hull. We have around 30 employees and specialise in several different areas from anti-slip decking to Timber Treatment and through to metalwork engineering.
As the company salesman it is essential that I have regular and consistent contact with my customers as well as a smooth way of keeping records of these meetings. Without Really Simple Systems I would use a diary to keep track of this. This however makes it very difficult for anybody but me to understand where we are with each customer in our sales and follow up cycle. I always struggle to maintain order with this. Really Simple Systems offers not only a great way to keep and maintain a customer diary but also allows me to keep meeting notes and documents all stored in the same that everyone can also see.
Pros
When we have ever had issues with the system and contacted customer service we have always had a response within 24hrs which has been understandable, concise and always helpful. the task setting and reminder system is accurate, amendable and 'Really Simple'.
We had an issue around sales tracking and Forecasting where we wanted to be able to see monthly potential sales if a sale was to come off. However when we questioned and asked if this was possible within about 6 hours the facility to do what we want had been added in to the system which we greatly appreciated.
Cons
We have no issues around the system.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Essential Tool
Reviewed on 10/05/2023
setting and diarying of tasks is so striaghtforward
setting and diarying of tasks is so striaghtforward
Pros
the tracking of communication is so easy to use
Cons
unable to use a contact in more than one account
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
My Review
Reviewed on 10/12/2020
Overall it has been a great system for me and the team and we manage to do what we need.
Overall it has been a great system for me and the team and we manage to do what we need.
Pros
Accounts, Tasks, Contacts are all fantastic. I really love the feature where within an account, there is a google API integration so you can see a sateilleite view of your customers and gauge the size of the business which is useful for us and the industry we sell to. I also think an excellent feature is being able to look at nearby accounts too, and has a range and mileage bar which you can move to your desire.
Custom reporting is really good too, but it would be better if we could have more than 16-20 custom fields.
Cons
I dislike the fact all support is done via email, despite the email support being very good, sometimes we require complex and bespoke functions and need help to understand how to achieve what we want, and this is difficult to explain via email at times, and would be alot easier to talk it through with someone.
I also am hoping the marketing module improvements come soon, as i would love to send emails and marketing via the system, but at present we use a different external system which seems silly as we pay for it, but we have struggled to use the marketing module as we cant customise our own HTML emails as they do not display how we need them to, and i was told this would be ironed out in the next release, but this has been delayed a few times so would be great to get this ASAP so we can have it all in one place.
Reasons for Choosing Really Simple Systems CRM
Cost and Poor SupportSwitched From
Salesforce Sales CloudResponse from Really Simple Systems
Ian, thank you for your review. That's great feedback and I'm glad to hear the system is working well for you.
Additional custom fields and telephone support is included in your price plan, so I apologise if we haven't been so active in picking up the phone. I have asked our support manager to get in touch and set up a call to discuss your requirements.
Kind regards
- Industry: Venture Capital & Private Equity
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Best CRM System Out There!
Reviewed on 10/12/2020
Excellent!
Excellent!
Pros
Ease of use is very important to our organisation and RSS CRM scores very high in this regard. The system is also very intuitive to setup and edit on an as neede basis. The marketing and sales funnel tools are really helpful to the entire team.
Cons
Maybe the email integration could have been designed a little better and easier to use.
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I think it is absolute quality and value for money, and easy to use
Reviewed on 17/03/2021
I think they are an impressive team with a great product.. As I said, they got all the core...
I think they are an impressive team with a great product.. As I said, they got all the core elements right to make it a fantastic choice, especially for the SME market..
Pros
Superb CRM for doing the basics really well and giving you a lot of power for your pounds/Dollars. Support is quick and efficient, I have set up, integrated and modified and added data to an account and had it up and running inside 48 hours... How's that for ease of use!!
Cons
having sat here trying to think that one out, I don't have a con... or at least I haven't found one yet!
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent relational database
Reviewed on 21/11/2019
We have found it invaluable that we have been able to transpose information previously held on our...
We have found it invaluable that we have been able to transpose information previously held on our own systems or within our heads on to the CRM. with the information that we are now recording in one place and the subsequent reporting that this facilitates, we have been able to glean valuable insights into various areas of our business. It has also allowed us an overview of business performance
Pros
We have valued the ability to build our own accounts screen so that we are able to record and report on areas specifically relevant to our business. The reporting function has been game changing for us, providing new insights into our client base and referral activities. The software is so easy to use which has made embedding it into our operational practices an easy task. The ability to link accounts has proved very useful too.
Cons
We would value further fields on the accounts screen so that we can increase our use of the reporting function.
- Industry: Medical Devices
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Really Simple Systems Review
Reviewed on 03/11/2021
Overall I like the software to manage my territory and keep track of my activity. Just with the...
Overall I like the software to manage my territory and keep track of my activity. Just with the system would track with our quickbooks and there was an app for phones.
Pros
I like how simple the formatting is. Easy to search accounts and create reports.
Cons
Quickbooks does not link to the CRM so we cannot track sales automatically. There is also not an app for RSS so can only access from a computer. Hard to use iphone broswer.
Reasons for Switching to Really Simple Systems CRM
Cheaper than other softwares.- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Their software is great for my small business
Reviewed on 08/12/2021
Pros
I dealt with [SENSITIVE CONTENT] who was very helpful in the initial setup phase.
I have used it to adapt the paretto 80/20 theory across my client data base and also as a
time management saver and priority task planner.
Also use for billing follow ups and rating of clients according to my paretto rating theory!
Really Simple Systems was the last package i came across as all others i viewed did not have
the user friendly style of RSS.
Need to improve on how i use the reporting section but hope that comes with ongoing use of
the site.
With out doubt one of the best software packages i have ever used and also very cost effective
to implement . It has made my business more efficient and profitable too.
Cons
Nothing to note during my initial setup.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Review of RSS
Reviewed on 30/03/2022
Overall a really good service; we are aware that there are more complex systems available - for a...
Overall a really good service; we are aware that there are more complex systems available - for a lot more money - but our needs are quite simple and this platform fulfills our needs for this point in time.
Pros
We didn't really know what we wanted when we implemented RSS other than an easy to use database for all prospects and clients. And that is exactly what was delivered. The support guys have been fantastic at working with me to tweak the fields and make this fit for purpose for a business that sells a service rather than products. The report function is easy to use, and the marketing suite is ok but I dont use it enough to feel overly confident in my abilities. I have to relearn every time I use it.
Cons
It would be great if we could email from within the software.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Really Simple Systems CRM review 2022
Reviewed on 17/11/2022
RSS CRM has really helped me to keep track of my day to day activities and to keep all of our...
RSS CRM has really helped me to keep track of my day to day activities and to keep all of our contacts and projects in one place. I am able to get to each project quickly and to review notes to see what is going on with each client.
Pros
What I like most about this software is being able to easily have all the information for each client in one place and being able to quickly figure out what is going on with each client. I also like that I can set up task for each employee to make sure that things are being handled and I can check to see if the task was completed.
Cons
Integrating with our business was kind of difficult because our business is different and we do things different than others but RSS was very helpful in helping us set up for our needs.
- Industry: Maritime
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Very useful tool
Reviewed on 20/11/2019
Great for keeping track of long term clients and prospects with a good record of correspondence for...
Great for keeping track of long term clients and prospects with a good record of correspondence for the whole company.
Pros
Its a really easy to use system, a great way to record information which is accessible to the whole team.
Easy to track progress with opportunities and tasks.
Useful to see the progress of marketing emails
Cons
Although the reports can be very useful, creating a report is not very self explanatory and can be quite complicated.
The opportunities system is confusing with reference to unit price, sale price and value.
Would be nice to have a tick box option when recording a call activity to be able to easily record if the call was answered, if a message was left, if the client is returning a call etc.
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Works Well For Us
Reviewed on 16/11/2022
Our overall experience has been great and we recommend the software. The pricing is acceptable. If...
Our overall experience has been great and we recommend the software. The pricing is acceptable. If the pricing were to go up, we might seriously consider other alternatives. But for now, at this price structure, we will be sticking with Really Simple Systems indefinitely. It’s suiting our purposes.
Pros
This software is pretty intuitive. They have decent tutorials. The custom fields are an excellent feature that are basically a deal breaker if they were not available.
Cons
We would like to be able to list only certain types of accounts. Instead, it always lists all of them. Maybe we are not seeing how to do it. It allows you to list by account alphabetically, which is helpful, but it would be nice if you were working on one set of accounts to be able to stay focused only on that one rather than having to scroll to that group each time.
- Industry: Architecture & Planning
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love this software!
Reviewed on 05/12/2018
As a relatively new Company (2016) it was really helpful that RSS CRM was free until we reached 100...
As a relatively new Company (2016) it was really helpful that RSS CRM was free until we reached 100 accounts. We passed that just recently and upgraded to a payment option.
In terms of applying for business loans it was great to be able to easily download a list of enquiries and demonstrate how many projects we had won and what was in the pipeline.
Pros
Easy to use. The reports are great and easy to customise.
Webinars are really helpful
Cons
Nothing really. If I was being picky I'd like the facility to change the account name of an opportunity as sometimes our projects can be sold on to other clients and it would save uploading them all over again.
I would also like the software to be compatible to other software that create dashboards
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An easy to use, high quality CRM, with great features and excellent customer support.
Reviewed on 19/07/2017
As a company we've been able to grow considerably due to the fact that Really Simple Systems allows...
As a company we've been able to grow considerably due to the fact that Really Simple Systems allows us to easily keep track of communications with our existing accounts and potential customers. We've been able to drip feed marketing emails and other mailshots using their fantastic email system.
Pros
Really Simple Systems is fantastic. I've never had an issue with it. It's a highly capable system with all the features you could need from a CRM. The email tool is fantastic and the dashboard gives you an at-a-glance look at your sales performance. Also, if you ever get stuck, their support team is incredible.
Cons
The only thing I haven't enjoyed is the time between version 4 and version 5. In the changeover period things became slightly clunky and it maybe wasn't as seamless a process as they might've wanted. It's all working fine now though.
- Industry: Business Supplies & Equipment
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Excellent for our small business
Reviewed on 12/04/2023
Excellent, easy to use and great support if needed.
Excellent, easy to use and great support if needed.
Pros
We use for all our customer history of service and support. We find it very easy to use and can add or take off any fields we need to fully customise to the needs of the business. Great for task management and recording field/workshop service activities.
Cons
There is nothing we don't like about it.
- Industry: Maritime
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Flexible system which is always evolving, with outstanding support
Reviewed on 20/11/2019
RSS helps up keep on top of our sales pipeline, we print reports for our weekly meetings. We also...
RSS helps up keep on top of our sales pipeline, we print reports for our weekly meetings. We also use the marketing module to communicate news with prospects and clients. Plus, our after sales team use the Tasks to monitor outstanding issues.
Pros
The system is customisable, integrates with our email and accounting software, and the support is outstanding.
Cons
It would be great if the email templates were a bit jazzier, like mailchimp.
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great for those looking for an easy to use CRM with plenty of operational features.
Reviewed on 31/03/2022
Pros
It was super easy to set up the CRM, intuitive and I managed to get accounts and contacts loaded up within minutes. Navigating the CRM is simple and keeping accounts updated with new data is a breeze.
Cons
I would like to see a dedicated mobile experience as I often find myself needing to access the CRM on-the-go and find using the in-browser version on mobile to be somewhat cumbersome.
Alternatives Considered
HubSpot CRMResponse from Really Simple Systems
Hi James,
Thank you so much for the 10 out of 10 review!
I cannot seem to find your details in our system. Could you please e-mail us at ma[email protected] so we can send you your voucher.