Eaglesoft Reviews

Eaglesoft is easy to use and has a number of helpful reports to check on the health of your dental practice.

I feel that Eaglesoft support is greatly overpriced. We rarely use it in part because the hold times are usually so long that we do our best to avoid calling them. It also seems the price increases every year.

I just love it how you can easy administer the users on this software. What I also like about this is that you don't really need to fully understand each part of it. You can actually learn from it by how easy the tabs and options are. In other words it's easy to use.

I don't know if this can be fixed with an update or not but when trying to change insurance information I get errors or it asking me to do this before I can do something else. The problem with this is that this doesn't happen all the time. Odd, can a fix help with this? There is also an issue when it comes to printing out the charts for the clients. I only prints certain parts when it wants to and other times all of the printing comes out the way how I want it to be. Maybe there is something going on with this or it is just me.

Eaglesoft has a lot of great features. It's very easy to administer your users, and the audit reports are great. It checks all of the boxes for HIPAA compliance in an EMR. When Eaglesoft works, it works very well. Also, it is faster than some of the competitors out there.

The software has to be configured for each user, so if you are on a domain, you basically need to configure your preferences for every single user on every computer. This takes time for deployment.

Sometimes, digital sensors or cameras need to be re-set up in the preferences because settings will be lost, and this can be a big hassle if you are on a domain network.

I have to mention the ridiculous hold time for support. If you use Eaglesoft (or really any Patterson software), you'll need to call for support from time to time because things will stop working. I can't count the number of times I've had to reinstall this software on the workstations. This wouldn't be a huge deal if you didn't regularly have 20+ minute hold times, which is a big deal especially if you are down an operatory. I'd personally avoid this software.

I like using Eaglesoft, the updates are few and keep the program running smooth. Updates made to charts and treatment plans are easy to manage.

I dislike the Lack of features for X-rays.

I like how when you want to schedule one family, all you have to do is right click and it lets you add all the families to the schedule

In the beginning the software is hard to understand. Some things are placed in odd spots. I wish there was a way to see families accounts instead of having to exit out of the families account and then have to look up the patient from the same family again.

Before I became a para, I worked part time as a CDA and I still do temping. My favorite dental software is eaglesoft because of the ease of use, the dental chart is very straight forward, and it is easy to communicate back and forth with the front desk/other clinicians. I like how organize the schedule is, it is easy to invoice your work, schedule the next patient appointment, and very easy to collaborate with other dentists/referrals.

Although eaglesoft is my favorite software, we do come into contact with "bugs" at times, sometimes I will be in the middle of writing my note and then the software freezes/error pops up. There has been several instances where we have reached out to eaglesoft and they have helped us along the way.

Makes dental office front office a breeze, and is easy to work with for back office as well. Plays well with other software companies that can be integrated into the system to make other aspects simplified. (We integrated Solution Reach, it was seamless). Customer support is top notch! Only once had an issue that was not able to be immediately addressed, and taken care of

The icons they use for the different charting aspects are a bit odd. they have an area to store documents in a patients chart, called smart doc, and their icon is a brain on a piece of paper. Some don't make sense, but if you hover over it with the mouse, it will pop up what it is.
The other is there is SO much to remember, it's amazing how much they have in there! Not simple to disable some "upgrades" that I don't care for.

Eaglesoft is widely used, so most dental professionals know how to use it. It's also very easy to learn. And with each new version it gets better and better.

Honestly Eaglesoft today, still looks like Eaglesoft back in 2015 when we started. You'd think there would have been improvements in the graphical interface by now.

EagleSoft has been an amazing software that allows my office to schedule patients quickly and effectively. It doesn't have too many little details to make the process of scheduling hard and everything is color coordinated, organized, and easy to access.

A lot of the features are disguised by icons that don't make sense. This sometimes makes it hard when I'm in a pinch to schedule someone.

Support answers the phone eventually, but normally the issue is that development has not fixed an old issue and that they have not kept up with technology.

Really developing and fixing eaglesoft stopped 15 years ago. Changes today are mainly cosmetic. Imaging resolution is stuck in the 80's....can't save HD images, can't use HD cameras - will have to dumb down resolution to get ES to work - know issues for years and no attempt to fix it. database is a 32 bit database living in a 64 bit world........

So user friendly. Everything is right at your fingertips. If you have any questions at all they are quickly and efficiently answered by customer service.

I really dont have any complaints for this software. If I have ever had any questions or issues it has been resolved in the matter of a few minutes by simply chatting with customer service.

I like the ease and integration of dental insurance and filing claims and claims with attachments.

I wish there was some way to add even more limitations and frequencies for the benefits section. Like age limits for fluoride/sealants, an option for bridges and such not to be covered on missing teeth and copying insurance companies to account for plans with waiting periods and without so you didn’t have to creat a whole new one just for a waiting period.

the customer service is very good with patterson. The live chat feature is extremely helpful, and much quicker than trying to call an 800 number and being on hold forever. There is also a "topic search" so you can try to find your own way through a specific area. I also like that there are videos on youtube to assist with training.

this program is NOT user friendly. all features are cumbersome and require many clicks and steps.

This is a great program that we use in the dental field. It is very user friendly. If you arent sure where things are they are many different ways to find it. If we have temps in our office or new employees it is easy for them to easily catch on to our system

The account history can be difficult to read through. Im sure there are easier ways to do it but I havent figure it out yet (I work in the back so I do not have to look at pt accounts often)

If there are any errors in processing a claim, the reports are that print help you determine what corrections need to be made. It is not unlikely for you to receive a call from support if they notice you have claims stuck in in-process. They pay attention to what changes you recommend.

We have had a few glitches with ghost appointments or accounts that are boggled down but I have had the same issue with the competitor software.

As an IT consulting firm, we support Dental practices using this software package.

BEWARE that Patterson/Eaglesoft doesn't support Windows Server 2019! (as of 9/2020)

I advised a client to purchase a Windows Server 2019 system, never imagining that Patterson STILL doesn't support an OS that's been released for almost 2 years! The client is unhappy, being stuck in purgatory waiting for Patterson.

What's worse is that Patterson doesn't even have any timeline/roadmap for when this bedrock server OS version will be supported, according to Patterson tech support:
https://pattersonsupport.custhelp.com/app/answers/detail/a_id/39877/~/microsoft-server-2019-os-compatibility

One can only wonder what this lack of support telegraphs about the stability/viability of Patterson going forward. Very unusual.

Scheduling patients is very easy, I can set the type, length of visit, and preferred provider in just a few seconds. The icons are very easy to see and navigate.

The charting can be a bit difficult to use for new beginners. There are a lot of drop downs and unless you've practiced it could take a while to learn. However, there are great YouTube videos available so you can learn at home.

Eaglesoft has all the features a dental office would need. It's also easy to train employees on and easy for them to grasp.

Sometimes the system would glitch out and we would have to restart it, but that didn't happen often.

There are unlimited opportunities with this software. We are able to schedule appointments at the front desk. Insurance is easy to put in. Our hygienist and dental assistant are able to use the charts and patient notes section as they are working on a patient.

I wish that the software looked a little more modern and not as old fashioned. It looks like it belongs in the 2000s.

It is easy to learn so we can train staff fairly quickly on the software. It is fairly easy to troubleshoot as well.

End of day reports are not always accurate when we print them. There are to many ways to do things.