SmartTouch AP Reviews
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10 Reviews
- Industry: Market Research
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Customer Service and Product
Reviewed on 25/01/2022
Have had an awesome experience with SmartTouchAP ever since the upgrade from using AIR.
Have had an awesome experience with SmartTouchAP ever since the upgrade from using AIR.
Pros
Recognition of invoices is very high and accurate. Very easy to use and makes my life very simple. Also, customer service is exceptional, the team is very responsive, quick and friendly.
Cons
Sometimes invoices have difficulties with recognition when there are no PO's or contracts to match the invoice to. For duplicating lines I wish there was a feature to include the Worktags in the duplication.
- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
My review
Reviewed on 23/02/2022
Overall, the software is awesome and user friendly.
Overall, the software is awesome and user friendly.
Pros
The verification team's role to verify the correct information has been entered is very important to processing the invoice in a timely manner.
Cons
We were told that we would have page/file to use to separate the invoices but it hasn't worked since we started with the software.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Ascend Review
Reviewed on 23/02/2022
Pros
That we are able to add the name of the vendor to the invoice file even when the vendor is not in our processing system.
Cons
That we were not able to code our invoices in Ascend like we originally had hoped.
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ascend Smart Touch AP rocks!
Reviewed on 23/02/2022
Very happy...I just got this job three months ago and during training I was able to catch everyhting...
Very happy...I just got this job three months ago and during training I was able to catch everyhting very well, the system is very user friendly.
Pros
Everything, its very well "jointed" system.
Cons
I'm really satisficed my employer has this system no complains.
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ascend Review
Reviewed on 25/02/2022
We were able to consolidate our OCR systems into one simple process saving our team time and money.
We were able to consolidate our OCR systems into one simple process saving our team time and money.
Pros
Ascend allows us to integrate our invoices quickly and easily. The accuracy level is amazing.
Cons
Ascend works best in a full screen view, however this is not always the best thing for a busy department that constantly has multiple screen operating at any given time.
- Industry: Hospital & Health Care
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
User Friendly and Expedites the invoice processing
Reviewed on 09/03/2022
Eliminates duplicates, which can be time consuming if this feature was not offered.
Eliminates duplicates, which can be time consuming if this feature was not offered.
Pros
Easy to move through the review process and auto populates PO information from other platforms.
Cons
Nothing so far, all seems to be working well.
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
AP Specialist
Reviewed on 23/02/2022
I believe it really helps high volume entities with inovice processing.
I believe it really helps high volume entities with inovice processing.
Pros
I like the responsiveness of the program, and the OCR to pre-fill the invoice details for review.
Cons
Occasionally the information is wrong and has to be modified.
- Industry: Hospital & Health Care
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great
Reviewed on 23/02/2022
Pros
The PO matching software along with the approval chain is critical.
Cons
There are certain features that were present in our previous system which are missing currently.
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Chrome makes it easy
Reviewed on 23/02/2022
Pros
The images are crisp and clean. Much better than previous
Cons
It is frustrating that every time I view an invoice I have to do SSO each time
- Industry: Financial Services
- Company size: 1,001–5,000 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Knowledgeable, Friendly and organized
Reviewed on 24/05/2022
Pros
Ease of use and integration with Workday
Cons
I am not sure there is anything we don't like about the software
