Action1 Reviews

Action1 has been a lifesaver for us as a small ICT Team. We now have full overview of our fleet of windows devices and can see any updates or vulnerabilites at a pane of glass. In my team we often talk about how a great find Action1 was. We looked at different solutions, but they were either too expensive or did not have the features we wanted. We love how the team at Action1 regulary keep us up to date webinars, and frequently publish new features.

I can't think of anything I don't like about Action1. I do wish that we also could see our MacOS fleet in Action1, but the good news is that that is on their roadmap.

It is very simple to setup and deploy. The remote connections are hassle free and need no client interaction which is more efficient whilst still remaining secure. The patching is easy to control and gives the ability to ensure all clients are fully patched. We can even choose when and how they are deployed.

Monitoring could be better with easier access to the logs. This way you can see things like bad blocks or memory errors.

Pricing is great for a SMB, with the free version for 100 endpoints, it fit well for us.

Remote desktop could use a few more features.

It's straight forward ease of use. The way it is constantly being improved with new features added on a regular basis. The support team have always been great when contacted and seem to genuinely want to help resolved your issue. It simply just does what it says it does, and well.

It's not perfect. But then what is. Occasionally I find that it might be missing an option to simplify what I'm trying to do. But never had an issue where I couldn't achieve what I was trying to.

I really like the ease with which this tool is setup. Out of the box, it can handle patch management, device scanning, and remote desktop services.

I do wish the tool had more insight into the networking side of things. However, being a patch management tool it is not an expectation.

Action1's price for a smaller operation is 100% the reason we even considered it. We manage approximately 60 devices and their "free" use for up to 100 endpoints was critical in helping us switch over. Their deployment is a breeze; the organization of endpoints for the different companies we manage seems logical and straight forward. I don't recall ever doing a mass deployment to a particular company "group". After installing the endpoint manager, it's easy enough for us anyway to assign them to the group we want in the dashboard, but your miles may vary. Once you group your devices into a group, the overview is incredibly helpful. You can see the name of the system(and rename the hostname if you need too for better organization), add some custom notes, see who's currently logged into the machine, if its online or not, if a reboot is suggested, what OS the system is running and if the system is missing any updates. All at a glance. You can push scripts, connect via RDP with a click of a button, reboot the system and more. Incredibly intuitive interface that 100% meets all of our needs. I'm 100% confident we don't even use a fraction of what this software is capable of, but of the parts we do use, it's become critical for us and how we operate.

Currently, as we're a very small MSP, there's nothing I ever sat down and needed Action1 to do that it doesn't already do that we maybe don't have a work around for, so it's not a huge issue for us. The only thing that comes to mind is file transferring? I'm not aware of the ability to transfer a file from my system to the remote endpoint. If there is, I apologize. We have a SFTP site I just log into and drop the data from, so it's not that big of a deal. The clipboard works so if I have to copy and paste a password for instance, that works, which is 99% of all we need to do "transferring" anything.

Some of the best features are the ability to deploy either through group policy or manual, This limits how log to onboarding a client

Some features that are missing is being able to transfer files from tech computer to remote computer, another item is the layout, needs to have customize the current view or adding columns, instead of having to drill down further to find either IP address etcThe need for a Mac and Linux client could be a tremendous add on

Ease of installation on our machine, the ability to create and manage multiple groups, the easily accessible patch and app management features, as well as remote desktop support. The ability to select patching types and schedule them by individual computers, groups or entire organization is a huge time-saver as well.

Would like to see additional options added the remote desktop interface to improve the features available within that tool. Would also be great to have more customization within the asset management and reporting tools. Also better support for adding and deploying third-party apps not included already in the library (we have seen some issues with pushing .exe files in particular for installation - MSI files work great!)

One of the things I liked most about Action1 was its comprehensive remote endpoint management capabilities. The software provided a centralized dashboard that allowed me to monitor and manage all the endpoints in my network from a single interface. The ability to remotely deploy software updates, patches, and security configurations to multiple devices simultaneously was a significant time-saver. The real-time alerts and notifications kept me informed about any security threats or system issues, allowing me to take immediate action. Additionally, Action1's reporting and auditing features provided valuable insights into the overall health and performance of my endpoints. Overall, the remote management capabilities of Action1 were highly efficient and contributed to better network security and maintenance.

One aspect I liked least was the complexity of certain advanced configurations. While the basic functionalities were relatively straightforward to use, configuring more advanced features and policies required a deeper understanding of the software's capabilities. The learning curve for implementing custom actions or creating complex automation workflows could be steep for users without prior technical knowledge. However, Action1's documentation and customer support were helpful in overcoming these challenges.

This has been a game changer in endpoint patch management, I have used many of the major RMM's and this is a much better tool at Considering the diverse range of clients we cater to, with 5-30 endpoints each, spanning industries such as healthcare and entertainment, providing service within limited windows of 1am-6am, seven days a week, can be quite challenging. However, this tool empowers us to confidently navigate these constraints and ensure we meet all necessary requirements for each client.

1. Remote desktop lacks some features 2. Navigate back from policy history to the endpoint in the group area3. Add terminal shell and chat functionality

I've experimented with various tools, but Action1 stands out. The ease of installing an agent on an endpoint with zero configuration is commendable. With just a link to the end user, I can manage updates and patches (including third-party apps). It offers the flexibility of executing pre-deployed windows scripts or using bespoke ones. One of the standout features, from my perspective, is the ability to swiftly connect to a remote desktop without requiring any additional tools or the hassles of user IDs and passwords.

While I've had a largely positive experience with the software, I think it falls short in its inability to manage other operating systems. A more holistic solution would integrate management for platforms like Android and iOS tablets.

We like that is solves our problem of managing our hardware and software inventory, plus it allows us to do patching and software deployment from a central console. the added bonus is the remote access/desktop ability to support users when they have issues.

The reporting is a bit convoluted to get the list of software in a single user's computer, but we eventually figured it out.

I have found that the deployment of apps is particularly effective. It's great to be able to roll out software to our PCs here within minutes no matter where people are based. I have found that the updates work really well as well.

I think some of the information can be hard to find, or you have to drill down. For example finding if a machine has low disk space. Also would like the ability to be alerted if a machine goes offline. The remote access seems a bit limited, for instance with no ability to transfer files.

Primarily we were looking to improve our patch management for Windows updates and 3rd party software. Action1 does both of these functions wonderfully.

Asset management and reporting need some improvements in UX. It does a wonderful job, but we'd love to see some additional features added. For example, we'd like to be able to add a custom field that is easily searchable for our asset ID tags. You can do this by adding notes, but it's not straightforward in the UI how to get to the proper reports.