Action1 Reviews

Ease of Use, Ease of Deployment, Great for any size business

A couple of glitches in reports that include cached data, and trying to clear that up with scripts.

I love action1 because it is simple to use. It has Entra SSO. It uses powershell a lot, we can build custom reports and alerts.

The product is still evolving, there are items on the roadmap that I can't wait to see implemented.

Action1 has a great service, and allows small business to comply with IT security regulations for free.

There is nothing that is not perfect with the service.

Ease of setup and clear roadmap of future features.

The feature set is perhaps not as robust as other options but this is counteracted by the cost and roadmap showing clear improvements.

I like that this is web-based, and I can access it from anywhere. I don't have to log into a VPN to connect to our local network just to update/make changes.

In order for me to run custom scripts, I have to use an email address from the company I'm monitoring. This is not a major deal though. I could potentially change/create an email address to use with my client, but I don't have a need to run custom scripts (as of yet).

easy of setup and deploy
friendly and very good UI
out of the box great reports
very lightwhegith client
always works

that is possible to uninstall by the user, example eset similar tool the user cannot uninstall.

IT's simplicity in use and dashboard showing the health of client machines.

For my purposes. Could use some enhancements in reports and dashboard.
1) A report that shows duration, time and date connected to client machine(s)
2) Add time and date last online (connected) to endpoint screen.

The ability to see software installed across the estate, the vulnerabilities found in that software and present on the endpoints. Action1 can then remediate those found vulnerabilities by updating software to newer versions. The dashboard gives a very easy overview of the issues currently at play and where they sit against the SLA's set.

It would be useful for "executive level" reporting that allows you to see the resolved vulnerabilities over a set time period.

As a sideline MSP, it is great that there are 100 free endpoints to get me going until I can expand my business. It allows me to use high-level tools without the startup cost and expand from there.

Not really a con, but the remote desktop does need some additional features. It is great for basic remote options but other services definitely offer more.

It's super easy to get up and running. Once I added our domain, the computers started showing up in the dashboard immediately. It has an excellent suite of tool that helps the IT department save time.

There isn't anything that I dislike about it.

Ease of use and the versatility of the product. Well designed and a lot of functionality has been built in. Just working through the functions, you can tell a lot of time and effort went into it.

I really can't fault the product at all.

All you need is in one tool, you can also create automated rules which is great

None so far that we could tell, everything is there

It is easy to use and offers the features that I require as an MSP. I enjoy being able to manage my customers servers from the comfort of my home. Being able to deploy updates automatically, have an inventory of machines and accounts as well as having a repository of software installed in a customers environment helps me meet some of my CIS cyber security framework requirements.

They might need to expand on the software you can deploy to remote computers. That said, I am happy to see the Office 365 Business is now part of the software we can deploy.

I have been using Action1 for over a year and I am very impressed. It contains lots of useful features such as remote desktop, update deployments, vulnerability patches, and software deployment.

My favorite part of Action1 is the ability for it to automatically update endpoints which gives me more time to solve other IT issues.

There is nothing that I dislike about Action1

Easy to get started and setup. Helpful live webinars to attend and ask questions. Looking forward to Mac patching that's coming.

The remote access tool needs unattended access capability.

Remote Software Deployment / Executing Scripts Remotely

Nearly got bought out by Crowdstrike

It is straightforward to set up and makes it easy to start pushing out updates.

I hope they soon add the feature to display the endpoint comment everywhere the endpoint name is shown.