Action1 Reviews
Overall rating
Filter by
Company size
Time used
144 Reviews
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Management tools for your business with Action1!
Reviewed on 09/09/2024
Absolutely Wonderful. Staff and support has been very helpful.
Absolutely Wonderful. Staff and support has been very helpful.
Pros
Ease of Use, Ease of Deployment, Great for any size business
Cons
A couple of glitches in reports that include cached data, and trying to clear that up with scripts.
- Industry: Farming
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Action1 is a great patch management and RMM.
Reviewed on 29/02/2024
Fantastic. Our account manager was great, not too much pressure from when he quoted to when he...
Fantastic. Our account manager was great, not too much pressure from when he quoted to when he closed.
Support has been very good when needed and helped initially with a few minor setup issues.
Pros
I love action1 because it is simple to use. It has Entra SSO. It uses powershell a lot, we can build custom reports and alerts.
Cons
The product is still evolving, there are items on the roadmap that I can't wait to see implemented.
- Industry: Legal Services
- Company size: 2–10 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Great product.
Reviewed on 19/09/2024
Perfect, and easy to use, and a very smart solution.
Perfect, and easy to use, and a very smart solution.
Pros
Action1 has a great service, and allows small business to comply with IT security regulations for free.
Cons
There is nothing that is not perfect with the service.
- Industry: Government Administration
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Action1 Review
Reviewed on 06/08/2024
Pros
Ease of setup and clear roadmap of future features.
Cons
The feature set is perhaps not as robust as other options but this is counteracted by the cost and roadmap showing clear improvements.
- Industry: Government Administration
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Exceptional Web-based patch management
Reviewed on 07/06/2024
My experience with Action1 has been exceptional. I have even seen a Action1 rep on reddit give...
My experience with Action1 has been exceptional. I have even seen a Action1 rep on reddit give super good advice without trying to push their product. Very commendable.
Pros
I like that this is web-based, and I can access it from anywhere. I don't have to log into a VPN to connect to our local network just to update/make changes.
Cons
In order for me to run custom scripts, I have to use an email address from the company I'm monitoring. This is not a major deal though. I could potentially change/create an email address to use with my client, but I don't have a need to run custom scripts (as of yet).
Reasons for Switching to Action1
I only have a few desktops to manage, and everything else was really expensive for what I need.- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great too for manage windows devices
Reviewed on 07/06/2024
9 out of 10, works very well i would recommend.
9 out of 10, works very well i would recommend.
Pros
easy of setup and deploy
friendly and very good UI
out of the box great reports
very lightwhegith client
always works
Cons
that is possible to uninstall by the user, example eset similar tool the user cannot uninstall.
Reasons for Switching to Action1
good reviews of solid websites like reddit encorage me to try it out and then fall in loved with it.- Industry: Farming
- Company size: 51–200 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Patch Management and Software Deployment we can count on!
Reviewed on 28/11/2023
Action1 has become an indispensable tool in our toolbox. Actually, it is more like a toolbox of...
Action1 has become an indispensable tool in our toolbox. Actually, it is more like a toolbox of tools. We have software deployments, patching, and scripts which set configurations all running automatically. They are continually improving their platform as well and I am optimistic that the product will just keep getting better.
Pros
Action1 automation policies ensures all our systems are patched. Action1 also streamlines our new workstation deployment. We just install Action1 and then all other required apps get deployed by automation policies. Super easy!
Cons
Reboot prompts need improvement. Currently you can notify a user that a reboot will occur at a specified time and they can either reboot now or snooze the message. There should be an option to allow them to cancel the reboot up to a certain number of days.
Alternatives Considered
NinjaOneReasons for Choosing Action1
Needed better coverage for off-domain devices and 3rd-party apps.Switched From
ManageEngine Patch Manager PlusReasons for Switching to Action1
Ease of use and on-demand software deployment- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Action1 RMM
Reviewed on 01/12/2023
Excellent. Has worked fine for our use from day one.
Excellent. Has worked fine for our use from day one.
Pros
IT's simplicity in use and dashboard showing the health of client machines.
Cons
For my purposes. Could use some enhancements in reports and dashboard.
1) A report that shows duration, time and date connected to client machine(s)
2) Add time and date last online (connected) to endpoint screen.
- Industry: Computer & Network Security
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great solution
Reviewed on 27/11/2023
Action1 is great. I love that they have a discord channel where you can talk with other users....
Action1 is great. I love that they have a discord channel where you can talk with other users. I've received some great support from them, and from time to time the founders of the company even talk to us is the channel.
Pros
I love the fact that Action1 has many features straight out of the box. They market themselves as a Patch Management solution, but they do some great features such as software installation, Vulnerability scanning, and remote access as well.
Cons
The time from when you tell the system to perform a task, to when it actually does is a bit slow. Nothing too drastic though. we are talking around 30 seconds.
Alternatives Considered
NinjaOneReasons for Choosing Action1
The price as it compared to the quality of the service.Switched From
ITarianReasons for Switching to Action1
Action1 did more than NinjaOne with a flat pricing scale. Ninja was so much for this, and so much for that type of pricing.- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Invaluable product for those looking at 3rd Party Application and Vulnerability assessment and...
Reviewed on 28/06/2024
I've found the product invaluable on a day to day basis. The support is very good and the roadmap...
I've found the product invaluable on a day to day basis. The support is very good and the roadmap of new features leaves me very optimistic about the future of Action1.
Pros
The ability to see software installed across the estate, the vulnerabilities found in that software and present on the endpoints. Action1 can then remediate those found vulnerabilities by updating software to newer versions. The dashboard gives a very easy overview of the issues currently at play and where they sit against the SLA's set.
Cons
It would be useful for "executive level" reporting that allows you to see the resolved vulnerabilities over a set time period.
Reasons for Switching to Action1
Functionality and pricing compared to other solutions- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Great Service to MSP
Reviewed on 27/11/2023
Pros
As a sideline MSP, it is great that there are 100 free endpoints to get me going until I can expand my business. It allows me to use high-level tools without the startup cost and expand from there.
Cons
Not really a con, but the remote desktop does need some additional features. It is great for basic remote options but other services definitely offer more.
Alternatives Considered
AteraReasons for Choosing Action1
As a small sideline MSP, I need a low-cost option while I build my client base.Switched From
ITarianReasons for Switching to Action1
The cost was the determining factor rather than the feature set for me.- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
We love it
Reviewed on 12/03/2024
The support team was very helpful and friendly and it was one of the easiest implementations I've...
The support team was very helpful and friendly and it was one of the easiest implementations I've ever done.
Pros
It's super easy to get up and running. Once I added our domain, the computers started showing up in the dashboard immediately. It has an excellent suite of tool that helps the IT department save time.
Cons
There isn't anything that I dislike about it.
Reasons for Switching to Action1
The price point was reasonable and I was able to fully configure it before I purchased it.- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Action1 Rocks!
Reviewed on 26/09/2024
Absolutely fantastic! We recommend Action1 to all our SME clients. The remote access particularly...
Absolutely fantastic! We recommend Action1 to all our SME clients. The remote access particularly is a great time saver.
Pros
Ease of use and the versatility of the product. Well designed and a lot of functionality has been built in. Just working through the functions, you can tell a lot of time and effort went into it.
Cons
I really can't fault the product at all.
- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best patch Management for Windows that can be had!
Reviewed on 18/09/2024
We’re very pleased to be working with A1 and will continue to do so for the foreseeable future....
We’re very pleased to be working with A1 and will continue to do so for the foreseeable future. I’ve used many other products for patch and vulnerability management, and they’re all inferior to this one.
Pros
The ease of setup is unsurpassed and we always feel like the product works as expected. Very pleased after 2+ years.
Cons
They almost sold to another vendor and we knew that would change the quality and ethos of the product. Thankfully that did not happen.
No Linux or macOS support.
- Industry: Entertainment
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Action1 A must for IT admins
Reviewed on 28/11/2023
Action1 has given me a platform to management three sites in 2 states. I can scan and apply patches...
Action1 has given me a platform to management three sites in 2 states. I can scan and apply patches with ease. I can apply patches individually, per device, or to specific groups.
I no longer have to spend hours gathering updates and manually pushing them out, nor do I need "hands-on" every workstation. One interface provides all I need to scan patch and support my end users.
Pros
I really like the ease with which this tool is setup. Out of the box, it can handle patch management, device scanning, and remote desktop services.
Cons
I do wish the tool had more insight into the networking side of things. However, being a patch management tool it is not an expectation.
- Industry: Computer & Network Security
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Action1 is an amazing platform
Reviewed on 07/06/2024
Action1 is easy to use and I'd encourage everyone to give it a try. It is free for less than 100...
Action1 is easy to use and I'd encourage everyone to give it a try. It is free for less than 100 endpoints and its features are comparable if not better than pricey competitors offering the same features.
Pros
Patching and remote management are my favorite aspects of using Action1.
Cons
None so far. It is a great utility that makes IT administration much easier.
- Industry: Health, Wellness & Fitness
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best tool that i know so far !
Reviewed on 12/06/2024
Only nice things to say about the platform, we had no issues so far and we use it alot. We did...
Only nice things to say about the platform, we had no issues so far and we use it alot. We did scheduled updates, we deployed apps and many many more...
It works and it has not disappointed us so far!
Pros
The interface, the user management and the remote desktop feature.
Cons
Nothing to dislike yet, the only thing that i would like in this app is a chat button with the user. Sometimes you have to call him and stay on the phone whille you help him and it s not so efficient.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best tool for little organisation to manage endpints remotelly
Reviewed on 19/09/2023
Action1 has been a game-changer for me. Not only has it streamlined my patch and update process,...
Action1 has been a game-changer for me. Not only has it streamlined my patch and update process, but it has also been instrumental in addressing windows-related issues for my users. The ability to troubleshoot without being physically present on-site is a significant time-saver. Moreover, the software's capabilities in handling multiple endpoints simultaneously mean that I can do more in less time, eliminating the tediousness of manual operations.
Pros
I've experimented with various tools, but Action1 stands out. The ease of installing an agent on an endpoint with zero configuration is commendable. With just a link to the end user, I can manage updates and patches (including third-party apps). It offers the flexibility of executing pre-deployed windows scripts or using bespoke ones. One of the standout features, from my perspective, is the ability to swiftly connect to a remote desktop without requiring any additional tools or the hassles of user IDs and passwords.
Cons
While I've had a largely positive experience with the software, I think it falls short in its inability to manage other operating systems. A more holistic solution would integrate management for platforms like Android and iOS tablets.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
a must for any organisation that requires straightforward endpoint and patch management
Reviewed on 23/09/2024
Action1 makes it easy to ensure security compliance across all our devices in our organisation. It...
Action1 makes it easy to ensure security compliance across all our devices in our organisation. It provides us with the necessary tools to identify and remedify vulenrabilities, updates, and statuses of our devices.
Pros
The best thing about action1 is the ease of deployment. All it takes is a simple, single installation and all is ready. After that installing updates, applying policies, and automating all of it becomes a breeze.
Cons
Honestly, we have not found a single thing to dislike about Action1. Meets and exceeds all our needs.
- Industry: Computer Networking
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Action1 is NW admin’s best friend
Reviewed on 08/03/2024
Pros
All you need is in one tool, you can also create automated rules which is great
Cons
None so far that we could tell, everything is there
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Satisfied Action1 customer here
Reviewed on 12/12/2023
I am a happy Action1 user and would recommend it to anyone who needs the features it offers.
I am a happy Action1 user and would recommend it to anyone who needs the features it offers.
Pros
It is easy to use and offers the features that I require as an MSP. I enjoy being able to manage my customers servers from the comfort of my home. Being able to deploy updates automatically, have an inventory of machines and accounts as well as having a repository of software installed in a customers environment helps me meet some of my CIS cyber security framework requirements.
Cons
They might need to expand on the software you can deploy to remote computers. That said, I am happy to see the Office 365 Business is now part of the software we can deploy.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best RMM I have ever used!
Reviewed on 23/11/2023
My experience with Action1 has been great. I would highly recommend using this software as an RMM...
My experience with Action1 has been great. I would highly recommend using this software as an RMM tool for technicians and IT managers to help control and keep your endpoints secure.
Pros
I have been using Action1 for over a year and I am very impressed. It contains lots of useful features such as remote desktop, update deployments, vulnerability patches, and software deployment.
My favorite part of Action1 is the ability for it to automatically update endpoints which gives me more time to solve other IT issues.
Cons
There is nothing that I dislike about Action1
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Action1, Great Tool
Reviewed on 07/06/2024
Pros
Easy to get started and setup. Helpful live webinars to attend and ask questions. Looking forward to Mac patching that's coming.
Cons
The remote access tool needs unattended access capability.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I recommend Action1
Reviewed on 09/09/2024
Pros
Remote Software Deployment / Executing Scripts Remotely
Cons
Nearly got bought out by Crowdstrike
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It is great for patch management and remote management
Reviewed on 21/12/2023
It is critical to our ability to keep all computers updated.
It is critical to our ability to keep all computers updated.
Pros
It is straightforward to set up and makes it easy to start pushing out updates.
Cons
I hope they soon add the feature to display the endpoint comment everywhere the endpoint name is shown.