Detrack

4.7 (84)
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The most trusted & affordable E-POD solution in the market.

Overall rating

4.7 /5
(84)
Value for Money
4.5/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support
4.6/5

99%
recommended this app
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84 Reviews

Verified Reviewer
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Software

Reviewed on 28/05/2020

wer easily. It has allowed us an easy way to organize (and in turn invoice) our work. It allows us...

wer easily. It has allowed us an easy way to organize (and in turn invoice) our work. It allows us to give the customer the access we want them to have easily to see the data relevant to them and gives our dispatch the ability to quickly make changes on the fly! The ability to upload routes and data from spreadsheet is excellent and (while we haven't used it), using an API to build in with other systems is very helpful also!

Pros

The versatility as well as the functionality. This could be used for any number of businesses that wanted to track vehicles and service work on the road while it's mainly focused on couriers. It's also easy to use...we taught 20 new drivers for a large product shipping how to use the software in about 3-5 mins each. Everyone operated it easily.

Cons

It appears overwhelming at first, though there are lots of tutorials and support is readily available to help. They reply to emails quickly and are always helpful

Response from Detrack Systems

Thank you so much for your encouraging words.

As Detrack is designed to be user-friendly, we are extremely pleased to hear you've been able to teach 20 new drivers how to use Detrack with ease.

Our mission is also to provide businesses around the world access to both innovative and affordable technology to power their last mile deliveries, so we take extreme pride being able to present you a cost-effective solution that's reliable, scalable, and seamless to implement.

And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Thank you once again for the positive review, and we hope Detrack will continue to serve all your last mile delivery needs for many more years to come.

Manoj
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good for Tracking and Pod

Reviewed on 25/09/2024

Very good app for the customers and for transport companies who don't have multiple rate cards

Very good app for the customers and for transport companies who don't have multiple rate cards

Pros

Tracking
Job Allocation
Proof of Delivery

Cons

Invoicing
Lack of Rate Cards
No Zoning with post codes etc.

Response from Detrack Systems

Thank you, Manoj, for taking the time to provide valuable feedback about Detrack. We value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

Paul
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Simple and useful

Reviewed on 16/04/2024

Pros

Simplicity for end users
Functionality for managers
Support
API

Cons

Lack of full customization
Routing does not accommodate heavy truck routes

Response from Detrack Systems

Thank you for taking the time to give us a review, Paul. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to us at https://www.detrack.com/get-in-touch-with-us/ so we can rectify this issue.

Lucy
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

DELIVERY & COLLECTION

Reviewed on 31/07/2024

We like it alot because we get what we want.

We like it alot because we get what we want.

Pros

Easy to use and entries to complete each order is straightforward. All necessary standard information are sufficient to provide end of day . Able to extract and made billing smooth.

Cons

columns are unnecessary too wide and if we have alot of columns on screen, we have to reduce font which made it too small. It's not user-friendly in this manner.

Response from Detrack Systems

Thank you, Lucy, for taking a moment to share your experience at Detrack. We are so pleased to hear you found Detrack to your liking and we'll continue to serve the best for you. We invite you to reach out to our team for asisstance on our dashboard at https://www.detrack.com/get-in-touch-with-us/.

Brett
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Customers love it

Reviewed on 27/06/2024

Pros

Live tracking
Client Portal
Live etas
Automatic pods emailed

Cons

Online portal should show less information to customers

Response from Detrack Systems

Thank you so much, Brett, for your five-star review! We are delighted to hear that you had a positive experience with us at Detrack. We appreciate your loyalty and continued trust in us.

Rhiannon
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Excellent support and very effective if you can integrate it with your CRM systems

Reviewed on 25/09/2024

Good. Effective and very useful. Good support.

Good. Effective and very useful. Good support.

Pros

We have integrated it partly with our CRM system so can load it directly. Its quick effective and efficient.

Cons

Need a full integration solution woth Odoo so we dont have to do the deliveries manually. Also the dashbpard can be a tadge clunky,

Response from Detrack Systems

Thanks for leaving us a review Rhiannon. Good to hear you are finding efficiency gains with Detrack. You will be pleased to know that an integration with Odoo is in the works :)

neil
Overall rating
  • Industry: Printing
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Delivery tracking

Reviewed on 29/07/2024

Pros

Ease of use, easy to set up.
real time delivery updates.
proof of delivery

Cons

nothing

Response from Detrack Systems

Thank you for the great review, Neil! We appreciate your loyalty and continued trust in us. Our entire team here at Detrack works hard to deserve your loyalty.

Geoffrey
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

FANTASTIC SYSTEM

Reviewed on 26/06/2024

FANTASTIC. Transparent. On point, very fast, realtime updates and integration is seamless to our...

FANTASTIC. Transparent. On point, very fast, realtime updates and integration is seamless to our customer's systems.

Pros

Centralised system with all the features needed to run a courier service company.

Cons

NOTHING. Absolutely love the system. Have had no problems with detrack and all the reports and PODs are very accurate.

Response from Detrack Systems

Hi Geoffrey, thank you so much for your five-star review! We are delighted to hear that you had a positive experience with us at Detrack. We appreciate your loyalty and continued trust in us.

Jen
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

User Friendly

Reviewed on 29/07/2024

Pros

Detrack has been really good to use for our logistics team to book collections and deliveries. It's very User friendly and easy to navigate it's dashboard.

Cons

I found the GPS Tracking not as good as the other one we use as its via the phone only.

Response from Detrack Systems

Thank you for your review, Jen! We are so pleased to hear you found Detrack to your liking and we'll continue to serve the best for you.

Carlo
Overall rating
  • Industry: Computer Hardware
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Fast efficiant delivery management system

Reviewed on 29/07/2024

Works like a charm and happy to use it for our office

Works like a charm and happy to use it for our office

Pros

Ease of setup to get up and running and delegate rights. Also easy to swap driver phone.

Cons

The annual subscription costs are bit high for single delivery van

Response from Detrack Systems

Thank you, Carlo, for taking the time to provide valuable feedback about Detrack. We value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

Nevra
Overall rating
  • Industry: Farming
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Supports advanced requirements & support is awesome

Reviewed on 08/04/2020

Excellent

Excellent

Pros

I needed to integrate it with an existing process and needed a few unusual features, like the ability to import a list of notification emails per delivery site. I learned the hard way that other delivery tracking/notification systems can't handle this. Before I started paying, I started with the free version and I got stuck with the file import. I emailed support thinking that, as a free user, I wouldn't get support, but I got an answer within a couple of hours AND it solved my problem! They attached the correct import spreadsheet and that fixed it.

Cons

There's a few little quirks in using the software - eg the page in which I tried to put in my billing info was unresponsive. I used the chat feature and immediately got a response with a workaround solution. Also, it took me a while to figure out how to customize the different notification emails. You sort of have to go to multiple places but I now realize that the tremendous flexibility in how these emails are set up and what info they include make it tailor fit my needs and it's easy now.

Alternatives Considered

Route4Me and RoadWarrior

Reasons for Switching to Detrack

Flexibility, value for money, great support, transparent pricing

Response from Detrack Systems

Hey, Nevra!

Thank you much for your kind, encouraging words. As always, our support team will do their best to solve any issue you're facing (regardless of the plan you're on), as our goal is for ALL Detrack users to have the best, seamless experience possible using our solution.

As we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Thank you once again for the positive review, Nevra!

Madat
Overall rating
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Live tracking app

Reviewed on 27/06/2024

Pros

Easy to use app, very user-friendly and efficient.

Cons

Does not do smart routes at the moment, hopefully this feature can be introduced even if at extra cost so we don't have to jump on a different system to do the routes.

Response from Detrack Systems

Thank you, Madat, for posting your positive review! We invite you to reach out to our team for any assistance with Detrack's routing features at https://www.detrack.com/get-in-touch-with-us/.

Liz
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Overall Happiness

Reviewed on 07/08/2024

Customer service has been wonderful. Time management and accountability of team has improved our...

Customer service has been wonderful. Time management and accountability of team has improved our business professionalism.

Pros

Time management and accountability of team

Cons

The shortages + loss of map live tracking from our warehouse + driver.

Response from Detrack Systems

Thank you, Liz, for taking the time to provide valuable feedback about Detrack. We value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

Joel
Overall rating
  • Industry: Furniture
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Good product

Reviewed on 27/06/2024

So far so good. Friendly interface (except for routes function) and fast response from the customer...

So far so good. Friendly interface (except for routes function) and fast response from the customer service team too.

Pros

The ability to track the deliveries for companies and customers.

Cons

The newly added feature of route planning isn't applicable.

Response from Detrack Systems

Thank you for your review, Joel. We are pleased to hear you found Detrack to your liking and we'll continue to serve the best for you. We invite you to reach out to our team for assistance on our Route Planning feature at https://www.detrack.com/get-in-touch-with-us/.

Graciela
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Speed Of Light Review

Reviewed on 31/05/2024

Pros

Easy to close out deliveries. No excess scanning. No Bugs

Cons

There's nothing I can think about. Maybe that there is no option to change background color but other than that there are no issues with the app.

Response from Detrack Systems

Thank you for the great review, Graciela! We appreciate your loyalty and continued trust in us. Our entire team here at Detrack works hard to deserve your loyalty.

Zexon
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

W3mov3 Logistics Reviews

Reviewed on 28/06/2024

An overall satisfactory experience. So far i'm still using it at a breeze ONLY to make it a perfect...

An overall satisfactory experience. So far i'm still using it at a breeze ONLY to make it a perfect app with an manual entry on aside

Pros

The ease of uploading require jobs card and assignment to my drivers at a ease.

Cons

It doesn't shows a digital map in the app itself and the new feature of routing systems doesn't seems to be working very well too.

Response from Detrack Systems

Thank you for your review, Zexon. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

Samir
Overall rating
  • Industry: Warehousing
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ease of Usage and Peace of Mind

Reviewed on 29/07/2024

Smooth operation and makes mylife easy and my customer gets notified when we deliver

Smooth operation and makes mylife easy and my customer gets notified when we deliver

Pros

POD with pictures and delivery notification

Cons

All good I do not have any issues with Detrack

Response from Detrack Systems

Hi Samir, thank you so much for your five-star review! We are delighted to hear that you had a positive experience with us at Detrack. We appreciate your loyalty and continued trust in us.

Brad
Overall rating
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Detrack Delivery App

Reviewed on 30/06/2024

had some issues to start, but all resolved

had some issues to start, but all resolved

Pros

Simple, intuitive, easy to use... but with great features

Cons

Would love to be able to integrate my customer pricing

Response from Detrack Systems

Hi Brad, thank you for your review. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

Mike
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Nice app for delivery

Reviewed on 19/07/2024

Pros

The driver app is easy to use
Very helpful customer support

Cons

If there is an app for admin use will be perfect.

David
Overall rating
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Rollout of Detrack

Reviewed on 16/05/2024

Very good. Highly recommend. Perfect for low cost proof of concept.

Very good. Highly recommend. Perfect for low cost proof of concept.

Pros

Ease of rollout. Cost. Functionality. Customer support is very good and helpful.

Cons

Need for use of 3rd party text sms service.

Response from Detrack Systems

Thank you for the great review, David! We’re glad to hear that you were satisfied with your experience.

Garfield
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great App to start off with.

Reviewed on 04/08/2021

have been using it for the past years. overall is very gd and appreciate my friend for recommending...

have been using it for the past years. overall is very gd and appreciate my friend for recommending me this powerful app.

Pros

Ease of usage and real time tracking of product. Proof of delivery is almost as immediate. call and sms fuction is wonderfully in place.

Cons

Unable to preview driver past route once driver offline.

Response from Detrack Systems

Hey Garfield,

Thank you so much for your encouraging words.

As Detrack is designed to be user-friendly, we are glad to hear you find our solution easy to use. We're also pleased to hear that you find our instantly generated E-PODs and notification features very useful.

And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Thank you once again for the kind review, Garfield.

Bruce
Overall rating
  • Industry: Legal Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Detrack provides all that we need for our deliveries

Reviewed on 26/07/2021

Pros

Easy to use, works well with our website. Useful features like map view and bulk updating deliveries are frequently used

Cons

Sometimes it takes a short while to refresh but does so frequently enough

Response from Detrack Systems

Hey Bruce!

Thank you so much for your encouraging words.

As Detrack is designed with the ability to be seamlessly integrated with any current delivery process, we're glad to hear our solution works well with your website. We're also glad to know that our features like map view and bulk updating deliveries are frequently used.

And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Thank you once again for the kind review, Bruce.

Bojan
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very easy application

Reviewed on 04/08/2021

Before Detrack we plan the routes on paper and was a mess. With Detrack we have productive and...

Before Detrack we plan the routes on paper and was a mess. With Detrack we have productive and clean delivery planning i reporting for every single delivery.

Pros

The driver app is very useful. The admin panel is very good. Very easy and convenient delivery management. Delivery proof with images and geo tagging. Easy API configuration with our EPR software. Very easy configuration for SMS notification.

Cons

GPS history on vehicles is missing. Group deliveries and organizing with which comes first and second and etc. is missing.

Response from Detrack Systems

Hey Bojan,

Thank you so much for your encouraging words.

As Detrack is designed to be user-friendly, we are glad to hear our solution is helping make delivery management very easy and convenient for you. We're also pleased to hear that you can seamlessly integrate Detrack with your current ERP software.

And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Thank you once again for the kind review, Bojan.

Mei Lin
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Swiftest Response Team - Team Detrack!

Reviewed on 14/04/2020

For me, you can be the cheapest in the market. But the main thing is the human touchpoint. And I...

For me, you can be the cheapest in the market. But the main thing is the human touchpoint. And I can say for sure Detrack has nailed it! Their product team is the most responsive team I've ever dealt with. Any issues I've put across are all marvelously and swiftly resolved! This helps my company in being able to have a competitive edge in the market. Thank you, Team Detrack! And keep it up!

Pros

Tracking visibility, ease of use, intuitive.

Cons

Auto-billing, real-time vehicle tracking, more reports needed.

Response from Detrack Systems

Hey Mei Lin,

Thank you so much for the encouraging words!

We do our best to go beyond simply answering a user's enquiry, but rather put ourselves in their shoes so we can proactively identify the concerns in their Detrack experience - and reduce the chances of such occurrences.

Detrack's mission has always been to provide businesses around the world instant access to the most innovative and affordable technology to power their last mile deliveries.

And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Andy
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Value for money

Reviewed on 04/08/2021

Pros

Easy importing and exporting of data for daily management

Cons

Picture uploaded by drivers could be auto focus for better picture quality

Response from Detrack Systems

Hey Andy,

Thank you so much for your positive review.

As Detrack is designed to be user-friendly, we are glad to hear you're having an easy time importing and exporting data for daily management.

And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Thank you once again for the kind review, Andy.