SendGrid Reviews

It is definitely a reliable tool, and does what it is expected to do.

Two different areas -legacy and the rest- make processes complicated

I like the customer communication features offered by SendGrid.
It handles email marketing really well and SendGrid has all we need.

Not a single complication with SendGrid.

they give you a free trial with 100 emails/day forever.delivery optimization toolsVarious email templates

-not good at reporting and analyticsthere is no Ai tool to help you with Campaignsa lot of pricing plans

An excellent platform, especially for beginners. It gives free trial packages for life, 100 emails per day, and it has an SMTP feature that can be linked with a programEmails can be tracked and Follow Up can be doneAnd accurate analyzes through development. There are many advantages, and it is possible to make an html form to put it on a landing page or your site to put people in a mailing list for a fee.

Yet countries in the world are banned in this company.

Using programs like Rackspace and Heroku to use dynamic customer data from other platforms other than CRM

Changing of hands to Twilio changed a few features but more plug ins

The user interface is fairly intuitive and easy to navigate. Template and list management tools are also nice.

After SendGrid was acquired by Twilio, we saw a downgrade in service. Engagement analytics were not as reliable since many spam filters were showing as clicks. It made it hard to determine which campaigns were actually successful.

The highlights of this platform for me have been its impressive ability to integrate seamlessly with other platforms and its intuitive interface that makes it easy to handle emails at scale. But I also really liked the ease of initial configuration that allowed me to launch our campaigns quickly, thus optimizing our response times to the market.

It is important to mention that at specific times I have experienced some delays in the response of technical support. However, these incidents have been minor and do not affect my overall perception of the platform.

The best part of SendGrid is its option of adding contacts directly with CSV files and easy integration with MoEngage. The pricing is also affordable for high volume email-sending and transactional communication.

The promotional plans of SendGrid are priced much on the higher side. Moreover, customisation of Unsubscribe option is not available, for instance we wanted to add a Unsubscribe footer with images and GIFs as a standard for emails but that was not available.

Support system and Their dashboard UI, which is simple

Sometimes loading time is bit more than usual websites

Send has been an asset in my business to help me get better email deliverability in my marketing campaigns

For me, it took a few minutes to get it going in the way I use it, but wasnt too difficult

They provide and amazing option to sending transactional emails where other CRM/Marketing options don't.

Some api improvements could be made but overall works well.

Very easy to create email templates, and integrate with your website. The tool handles really well bounces & spams. We've never had problems with it.

In the reporting, the unique open email seems to be based on events happening from devices. So if I open the same email from desktop and then from mobile, it will be 2 unique opens. I think this should be based on the actual email.

- Form customization and tags applied to contacts;
- Easy integration with Hubspot and API that enables you to sync data in an instant between tools;
- Easy to build marketing campaigns

- The pricing can be a a blocker for more small sized companies

We are using Sendgrid as an SMTP provider. It was easy to configure and it is working without any bugs - seriously not even one.

Weird password policy. They demand from you a minimum 16 characters - even if you are using 2fa. It is not convenient at all.

It is a great all in one tool for sending emails in bulk

The dedicated IP address is only available on the Silver or higher tied

Nothing to like about this service unfortunately.

There is no customer support, they ban your account even after you have paid for no reason due to suspicious activity, which is sending emails. The service for sending emails bans their users for sending emails, and then you have to open a support ticket to reactivate your account which takes almost 2 weeks to get an initial response.

After connecting SendGrid to my WordPress installation the notification emails for my web forms send without any issue.

Getting the "From" domain verified can be challenging sometimes. The process isn't as simple as it could be.

I like the vetting process, making sure users don't spam.

The customer is weird, they didn't approve my account for whatever reason, no explanation, I sent mail and still no explanation, they only reffered me to some policies none of which I violated.

The different templates are really beautiful.

It allows us to make the designs so it is good.