AIM Reviews

Three (3) years ago, as I was increasingly becoming frustrated with my previous POS system, I researched various options. In doing so, I discovered a software system called AIMsi, which is a Tri-Technical system. I was contacted by [SENSITIVE CONTENT HIDDEN] and walked through the process and signed the agreement. Admittedly, navigating this software was a bit intimidating I became frustrated with the learning curve and gave up on the software that I had paid for. A few months later I was contacted by [SENSITIVE CONTENT HIDDEN]to see how I was liking the software. I described my experience with the software thus far, to include my frustrations with the setup, navigation, troubleshooting, etc. [SENSITIVE CONTENT HIDDEN] was extremely patient and professional. Additionally, rather than treat me as a generic customer, he listened attentively, was compassionate and did not close the discussion until he identified a path forward for which he could properly resolve my issue. [SENSITIVE CONTENT HIDDEN]expressed a great deal of concern, acknowledging the cost I paid for the software and that it was of the upmost importance to him that I experience the full range of the product. Thereafter, [SENSITIVE CONTENT HIDDEN] registered me for training sessions, at no cost, and followed up with me repeatedly (2-3 times weekly) until I was comfortable with using the software. The software is great and the staff who have all been friendly and willing to help when I called for tech support.

sometimes the software can appear to be complicated gaining a understanding of its functionality helps

It is the app that we use for every aspect of our business. From POS to inventory control we have it all in one place. The straight forward menus and feature with in each module is user friendly.

I do feel that the system is a little over complicated with so many pop up windows. Also, tranactions seem to have too many steps for simple procedures.

It has the capacity to handle all day to day activities. When used as it is
designed, the software works flawlessly. The tech support is great.

When corrections are needed, some are not easily done without assistance.
There are integrated correction options for common errors, making those
much less troublesome. Note that terms and button functions are not universal across all modules.

This is a great POS for our instrument sale and rental business. There's just enough flexibility in it without having to do everything freeform. The more we use it, the more we learn about new ways that it can help us. And the support option is great. Their staff is very knowledgeable and has been of tremendous help to us on several occasions. We've used AIMsi for years already, yet we're still finding new ways that it can help our business. The designers seem to have anticipated most of the needs of a shop like ours. Whenever we decide we want to do something new, we find there is an option in AIMsi for exactly that. That's a great sign of a well-designed product.

There are a couple of features that would be nice to have (ability to refund an initial rental payment in the system, reverse an approval return, etc.), but they're just things that would be helpful to us specifically. The only other thing that we really find irritating at all is that the formatting on the straight-to-email option isn't really compatible with Gmail recipients, so the large number of our customers with Gmail get invoices and the like that are very difficult to read and not very professional-looking. We get around that by printing them to PDF instead, but it would be nice to have it work in one step.

That it captures customer info; examines things like staff sales, top customers, sales totals so I know how my business is growing.

the fees that you charge for anything extra that could support us.The fact that any type of webinar, workshop or video costs so much even though we pay monthly fees for support. I don't like the fact that even if we pay a monthly support fee we're screwed on the weekend if the system errors and you can't use it. paying an extra fee for the weekend seems like a another gouge. Not enough free tips and support about general usage, considering you only get a month of "free" support to learn how to use the system. If there are other places to get info then you need to get that info out to your customers.
The email module having no support in the way of setting it up - you're on your own having to know outgoing info and whatever else. I had it working once and now it doesn't and when I ask support that admittedly say that's not there area to help with and you have to call your internet provider. Plus when it does work, depending on your provider you can end up getting blocked from using your email for 24 hours.
That I can't look up a serial number to see it's repair history.
That you didn't ask your customers how they felt about your product and get their input -thanks for listening to my request in the email I sent a few weeks ago.

You can open the system multiple times on the same computer. In the middle of entering a sale, cust wants to try on a helmet or gloves, or just gets distracted; you can switch to another copy of the system until the customer is ready to continue. When using the computer to work on customer information or inventory, you can switch to another copy to verify or copy something. For instance, combining two customers into one, can copy email and then compare or enter.

The system is absolutely opaque, not intuitive, and byzantine. To deal with a product, it is impossible to find S/A Maintenance unless you know how to find it. Way too many arbitrary clicks and decisions to find anything in the system. Especially annoying is the inability to go back one level, if you make a mistake in these decisions; you have to go back to the beginning, and you might not even remember which decision was the wrong one.

The lack of a training program to teach new employees how to use the system is something I have been thinking about for ten years.

The rental module does not lend itself to quick service, renting 100 bikes on a busy day.

If you suspend a sale, you can't open it and suspend it again; therefore you can neither edit, nor even reprint it.

You can't analyze sales data from a sector of the customer data base. For instance, you can't separate the customers from A to M and compare them to the customers from N to Z. This would be useful to analyze the effectiveness of advertising. We could contact all the customers from A to M, but not N to Z, and then compare the results.

There's more, but that will do for now.

The features to our store that is most impactful is the Rental Module. Our music store thrives from rentals and the use of having the contracts and payments all set up through AIM is so easy and finely setup to use.

If anything for me it would be the smallest things such as getting the barcodes to be bigger. In essence the ease of being able to fix the barcodes that are being printed on the labels themselves

I like that it seems customized for the music industry.

Lang in correcting system issues. Not being able to request a specific Support Tech and the Support Tech not being able to call me. I really think [SENSITIVE CONTENT]
is amazing. Super helpful and knows the product. You have a gem and I would highly suggest that AIM take the steps to secure him long term.

The software is great with all the different features that it has and offers. I particulary like the reports function that allows me to generate my inventory, sold items, and sales tax reports.

The system was very easy to setup and intigrate with. There's a lot of functions that the software offers. You certainly need to take a lot of time during the setup to learn about the functions.

User friendly, tech support is good and a fair price.

Integration with previous inventory got messed up and we had to do much more work to get corrected.

Once you get the hang of AIMsi, everything is trackable. There is never any question about inventory, if or when a payment went through, or who still owes money. The auto-pay feature is also very beneficial.

AIMsi is way too difficult to use. It takes longer than necessary to understand and get used to. It crashes if you leave it alone for too long, and automatic payments aren't actually automatic - you have to go through a whole process to run stored cards, and you have to REMEMBER to do it.

The easy of use when in front of a customer. Helps speed up the process allowing customers save time.

Once in awhile I have some issues creating reports. Usually it is just my lack of computer skills causing the problems.

functionality and ease of use plus great customer service!

Too many updates. If it is necessary to implement updates every week or so... Can you set the system to do automatic updates?

Saves time on the Sale, interactive A&D book linked to sale.

Manual updates to the system. That’s about it