---
description: If you're in a hunt for the best solution for your business, learn what Gupshup has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Gupshup Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Mobile Marketing Software](/directory/309/mobile-marketing/software) > [Gupshup](/software/2051127/gupshup)

# Gupshup

Canonical: https://www.getapp.sg/software/2051127/gupshup

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> A solution optimized for cost, speed and quality, Gupshup's smart messaging platform helps acquire, engage, and retain customers with a single API to access every communication channel your customers use for all your business messaging needs.
> 
> Verdict: Rated **4.3/5** by 35 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Gupshup

•	Reduced time to market 
•	Single API for all channels
•	Improved customer engagement and retention
•	Multi-Lingual support and rich media
•	Higher reliability and scalability
•	Improved operational efficiencies
•	Targeted lead generation with a higher ROI
•	Policy compliance and security built-in at every layer
•	Chatbot platform supporting over 39k+ bots

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 35 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support | 4.1/5 | Based on overall reviews |
| Value for Money | 4.2/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Gupshup

## Commercial Context

- **Pricing model**: Usage Based (Free Trial)
- **Pricing Details**: Please contact Gupshup for pricing details.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- AI/Machine Learning
- API
- Alerts/Notifications
- Automatic Call Distribution
- Autoresponders
- Campaign Management
- Chat/Messaging
- Chatbot
- Communication Management
- Customer Segmentation
- Customer Service Analytics
- Drag & Drop
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Natural Language Processing

## Integrations (9 total)

- CleverTap
- Freshdesk
- HubSpot CRM
- LeadSquared
- MoEngage
- Salesforce Platform
- Shopify
- WebEngage
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Mobile Marketing Software](https://www.getapp.sg/directory/309/mobile-marketing/software)

## Related Categories

- [Mobile Marketing Software](https://www.getapp.sg/directory/309/mobile-marketing/software)
- [IVR Software](https://www.getapp.sg/directory/289/ivr/software)
- [Customer Experience Software](https://www.getapp.sg/directory/601/customer-experience/software)
- [Customer Engagement Software](https://www.getapp.sg/directory/650/customer-engagement/software)
- [Customer Communications Management Software](https://www.getapp.sg/directory/1139/customer-communications-management/software)

## Alternatives

1. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [WhatsApp](https://www.getapp.sg/software/2035411/whatsapp) — 4.7/5 (16297 reviews)
3. [Viber](https://www.getapp.sg/software/2049588/viber) — 4.4/5 (4058 reviews)
4. [Text Request](https://www.getapp.sg/software/2051851/text-request) — 4.6/5 (1193 reviews)
5. [Telegram](https://www.getapp.sg/software/114023/telegram) — 4.7/5 (6406 reviews)

## Reviews

### "GupShup SMS and WhatsApp marketing software review" — 5.0/5

> **Rahul Kumar** | *13 April 2022* | Education Management | Recommendation rating: 10.0/10
> 
> **Pros**: The user friendly panel and easy to use and implement system.
> 
> **Cons**: The cost is somewhat at the higher end as compared to other similar software
> 
> Overall a good and useful software to manage single, bulk and automated communications.

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### "Customer Review" — 5.0/5

> **Swati** | *22 December 2021* | Automotive | Recommendation rating: 10.0/10
> 
> **Pros**: - Customer Support
- Innovative Solutions
> 
> **Cons**: - Reporting can be better
- TATs can improve
> 
> Good experience

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### "GupShup Review" — 4.0/5

> **Atul Kumar** | *8 January 2022* | Retail | Recommendation rating: 7.0/10
> 
> **Pros**: On the call customer support which is appreciated the most
> 
> **Cons**: Reporting machenism is what I feel is not robust
> 
> Satisfactory

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### "Gupshup - Support & services" — 4.0/5

> **Harsh** | *22 December 2021* | Financial Services | Recommendation rating: 8.0/10
> 
> **Pros**: Easy to use interface, and easy implementation of APIs. Quick response from the team in case of any issues.
> 
> **Cons**: Analytical tools could be better with more insights such as reasons for failure, user behaviour with the communication.
> 
> Quick insights/ suggestions from the Gupshup team which helps in scaling up the performance of the campaigns is something rarely found from such platforms. The team is very customer centric and helpful in nature.

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### "Excellent Service with Gupshup Tech." — 5.0/5

> **Prabhat** | *30 January 2022* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10
> 
> **Pros**: Processing and delivery of SMSes to end user.
> 
> **Cons**: Not Any. Actullay the software is so fine and easy to use.
> 
> Excellent experience working with Gupshup. They never let us down.

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## Links

- [View on GetApp](https://www.getapp.sg/software/2051127/gupshup)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/gupshup/> |
| en-AE | <https://www.getapp.ae/software/2051127/gupshup> |
| en-AU | <https://www.getapp.com.au/software/2051127/gupshup> |
| en-CA | <https://www.getapp.ca/software/2051127/gupshup> |
| en-GB | <https://www.getapp.co.uk/software/2051127/gupshup> |
| en-IE | <https://www.getapp.ie/software/2051127/gupshup> |
| en-NZ | <https://www.getapp.co.nz/software/2051127/gupshup> |
| en-SG | <https://www.getapp.sg/software/2051127/gupshup> |
| en-ZA | <https://www.getapp.za.com/software/2051127/gupshup> |
| es | <https://www.getapp.es/software/2051127/gupshup> |
| es-CL | <https://www.getapp.cl/software/2051127/gupshup> |
| es-CO | <https://www.getapp.com.co/software/2051127/gupshup> |
| es-MX | <https://www.getapp.com.mx/software/2051127/gupshup> |
| fr | <https://www.getapp.fr/software/2051127/gupshup> |
| fr-BE | <https://fr.getapp.be/software/2051127/gupshup> |
| fr-CA | <https://fr.getapp.ca/software/2051127/gupshup> |
| pt | <https://www.getapp.com.br/software/2051127/gupshup> |
| pt-PT | <https://www.getapp.pt/software/2051127/gupshup> |

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