NEOGOV Reviews

I like that we can customize the software to accommodate 5+ different employee groups which have different payroll rules/collective agreements. It allows the user to make their own changes and test to ensure results are what is expected. This software allows the user to make changes to remain compliant with legislation changes, collective agreement changes, etc.

It becomes very difficult for new users to learn the "layers" of the product and understand how integrated everything is. IMUCs, Leave Plans and "programming" type work is difficult for succession planning.

Applicant tracking is so much easier than a paper process

nothing. Neogov is very responsive and helps with setup

I love that this program is user friendly. At a glance you can see all of the tasks that are due and their due dates. I also love on the admin side all of the data and analytics that are provided for your applicant pool. For EEO reporting this is very useful information.

Some of my least favorite things about this software is the difficult form builder. Since you can’t upload your forms and make them fillable this this really difficult, and causes forms to not be uniform. It does give you the option to upload your own forms, but there is a disclaimer that the form will be distorted. It would be amazing if this could be fixed.

Our upgrade to the NextGen of Personality will allow use to better utilize the numerous features the software offers and will improve our employees and managers experience with work flow and Employee and Manager self service.

Took a while for our project to get on track and have our project planning and implementation training sessions scheduled.

Highline really allows you to do what you need. The setup is extensive and it is time consuming but it is also versatile.

The lack of training material or easily accessible documentation can be frustrating. The Wiki is okay but not always the ideal way to search for a question you might have. There are downsides to being too versatile of a system. Too many ways to do the same thing.

Flexibility of the solution - users can be very creative.
Support provided by the Highline is first class

Budget forecasting - we are not currently using the delivered solution and created an inhouse work around

Ease and functionality for me. I can move through the system to find the information necessary. Very easy to find information.

Difficult to change some required programming when necessary. Not always to quickly change programming rules due to legislation. Sometimes slow in response to those changes.

The database was the most solid relational database I've ever used. It was developed with a very strong focus on standards and consistency across all products in High Lines suite.

We never missed a payroll in the 17 years we used the product.

The suite of products all integrated nicely.

Being a smaller company with their own development staff, High Line could quickly modify the product to meet industries changing needs.

Although the software frontend did change over time, the basic functionality never changed. It only got better with more functionality through each major revision.

Oracle database was very solid with years of database knowledge behind the product and with nice system administration tools.

Lack of a SQL Server database version creates a heavy dependency on Oracle creates a high cost environment.

New functionality was often added with very specific (or specific customer) focus specifications and requirements. This often resulted in a new functionality which was not very useful to the customer base as a whole. Often the functionality had to be reworked or "upgraded" to meet similar needs for the larger customer base. In some ways this could be considered a positive since they were constantly looking for ways to add functionality to the product.

The implementation process is very well thought out and each of the implementation consultants I have worked with have been incredibly accommodating.

Customer service was amazing when I first started working with NeoGov, but has been a bit slower and less helpful since COVID. That said, I still say customer service beats other software like Cornerstone, no contest.

The product is customizable to our needs. We have a complex calculation for health benefit deductions and were able to build it into the system. Anything that is input, calculated in the system can be pulled out into a report.

The implementation took many more man hours than we expected and we were not advised on this subject until we actually started implementing. Also after the implementation is complete besides additional modules, a team still needs to remain on the project for issues, upgrades, patches etc.

We also have several issues that have not been resolved for more than 1 year.

I mostly use the applicant tracking system and it is very easy to use and move around. It offers the ability to customize letter templates, text notifications, and offer letters.

The hardest part about the software is that it is widely used among other government agencies. Everything related to the applicant is tied to the email address. Therefore, if the applicant has applied with another agency (not necessarily hired) prior to applying with us, it creates problems on our end trying to send communication or even assigning tasks to complete as part of the onboarding process.

Everything is lateral and streamline so you can easily view each step throughout an entire process, such as recruitment. You can view all steps and easily select applicants to have move them to various steps as well as view their master application.

At times, since these processes are lateral, once you struggle with one step, you won't be able to continue due to 1 step needing to be completed before being able to move forward with the process. It can be frustrating.

Our county uses several NEOGOV modules including Perform, Onboard, Learn, eForms, and Insight and it's so nice having one place where we can track all of our information for our employees. It's eliminated paper for us and just makes our jobs so much easier. It's super user friendly as well so it's easy to learn new information and teach other employees.

There are some things especially in Perform that aren't super user friendly like changing approvers on evaluations and the bulk actions don't work sometimes.

I like that we're not managing recruiting and applicants via spreadsheets and that this software is cloud-based.

The software is not intuitive, attractive, and easy to use compared to other ATS' available. The report builder is so basic and doesn't provide any good options to analyze applicant behaviors, trends, etc. Live issues we've had don't get fixed through support for months - always "forwarded to development team" or "submit an idea".

I like the applicant tracking in Insight and the customization of our reports in HRIS.

I dislike how many times I have to add an employees' email address. If the email address is set for them then it should populate in other fields. Sometimes it takes a while for the customer service team to respond to our emails.

If you have the time to review their training and manuals, NEOGOV can be a great tool. Using it daily or weekly is super helpful for other users as well. Looks fresh and easy to use.

Some of the fields aren't right, for example, a zip code should only be 5 digits, but NEOGOV allows it to be 5 digits with a comma and there isn't a comma in a zip code.

The software is very easy to use and the customer service is great.

Sometimes you need to find workarounds for how to use the system. Some processes are setup in a very linear way when not all organizations operate in that specific way. An example is how the ATS relies very heavily on HR reviewing candidates, scoring and rating them, then passing them to hiring managers to move them through the system. In our organization, the hiring managers would prefer to review all candidates themselves so we have to work around a large portion of the system.

This system is one of the most detailed and thorough applicant tracking systems I've ever used.

It is not always intuitive and might be a little dated, but is actually quite simple once you get the hang of it.

Personality has a dynamic back bone that allows users the ability to design, shape and mold the software to meet your specific and ever changing business needs.
Highline's exceptional support staff and willingness to work through issues is amazing.

Reporting can be difficult for those who don't understand table structure and sql script.
Transfer of knowledge for system design is an extended process.

The ease and clean platform for our users to access. Working with a great NEOGOV team to implement our products in a timely manner

Transitioning language from NEOGOV unified platform to our current system.