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206 Reviews
- Industry: Human Resources
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User Friendly & Efficient
Reviewed on 05/10/2022
We utilize the system to track applicants, send e-mail notifications (and see when they have been...
We utilize the system to track applicants, send e-mail notifications (and see when they have been viewed), send text messages, self-schedule interviews, advertise, etc. I was so glad we had Onboard in place when Covid hit as we were well equipped to onboard new employees -- the only change we had to made was rather than schedule benefits, IT and other sessions in person, we transitioned to Zoom -- the new hire paperwork was already set up an we knew how to pivot quickly.
Pros
I love the online training modules and the customer support team. Troubleshooting is inevitable and the customer support team is knowledgeable, responsive and helpful.
Cons
I'm a fan...I have no complaints at the time.
- Industry: Government Administration
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
NeoGov's Customer Service is Top Notch
Reviewed on 07/10/2021
We have been a NEOGOV customer since 2015, and to date, we have purchased Insight/OHC, Onboard,...
We have been a NEOGOV customer since 2015, and to date, we have purchased Insight/OHC, Onboard, Perform, HRIS (HR), eForms, and Learn. We have rolled out each platform except for LEARN (scheduled for 2022). Each implementation has been great! We've loved working with the implementation consultants.
Pros
NEOGOV provides a full suite of HR products to the public sector to help them run the business of HR. NeoGov understands the particular niche that the government sector occupies when it comes to HR. Their customer service is outstanding, and it demonstrates the value they place on us, the customer.
Cons
So far, there haven't been "least favorite" NEOGOV products. Some are easier to implement than others, but NEOGOV has a ready supply of helpful material and customer support to get us there.
- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
I am the payroll manager but had previously worked in the payroll office for 7 years.
Reviewed on 16/02/2018
Pros
I like that we can customize the software to accommodate 5+ different employee groups which have different payroll rules/collective agreements. It allows the user to make their own changes and test to ensure results are what is expected. This software allows the user to make changes to remain compliant with legislation changes, collective agreement changes, etc.
Cons
It becomes very difficult for new users to learn the "layers" of the product and understand how integrated everything is. IMUCs, Leave Plans and "programming" type work is difficult for succession planning.
- Industry: Government Administration
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Neogov
Reviewed on 07/10/2021
Has been wonderful. Team work hard to provide updates that are meaningful, responsive and timely
Has been wonderful. Team work hard to provide updates that are meaningful, responsive and timely
Pros
Applicant tracking is so much easier than a paper process
Cons
nothing. Neogov is very responsive and helps with setup
Alternatives Considered
Oracle PeopleSoftReasons for Switching to NEOGOV
First step away from paper process.- Industry: Higher Education
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
NEOGOV is overall GREAT!
Reviewed on 13/10/2021
Overall, our team really enjoys using NEOGOV. On a daily basis, we use Insight, Onboarding,...
Overall, our team really enjoys using NEOGOV. On a daily basis, we use Insight, Onboarding, eForms, Learn, and Perform. Being able to integrate other divisions (IT, payroll, facilities, executives, etc.) who also need access to some of our processes has been critical. Our employees on campus have enjoyed the digitalized methods and has made it possible for our HR team of 7 to be a successful department.
Pros
NEOGOV (or NEOED in our case) has helped streamline onboarding and digitalize our processes.
Cons
Some features aren't extremely intuitive (especially for the end user), but now that the unified dashboard is available we are extremely excited to get that implemented.
- Industry: Higher Education
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Easy to use
Reviewed on 07/10/2021
Pros
I love that this program is user friendly. At a glance you can see all of the tasks that are due and their due dates. I also love on the admin side all of the data and analytics that are provided for your applicant pool. For EEO reporting this is very useful information.
Cons
Some of my least favorite things about this software is the difficult form builder. Since you can’t upload your forms and make them fillable this this really difficult, and causes forms to not be uniform. It does give you the option to upload your own forms, but there is a disclaimer that the form will be distorted. It would be amazing if this could be fixed.
- Industry: Consumer Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Looking forward to Self Service Module for Employees
Reviewed on 16/02/2018
Waiting to utilize the employee and manager self service features.
Waiting to utilize the employee and manager self service features.
Pros
Our upgrade to the NextGen of Personality will allow use to better utilize the numerous features the software offers and will improve our employees and managers experience with work flow and Employee and Manager self service.
Cons
Took a while for our project to get on track and have our project planning and implementation training sessions scheduled.
- Industry: Government Administration
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Powerful tool with bad documentation
Reviewed on 16/02/2018
Paying people is "easy" in this system.
Paying people is "easy" in this system.
Pros
Highline really allows you to do what you need. The setup is extensive and it is time consuming but it is also versatile.
Cons
The lack of training material or easily accessible documentation can be frustrating. The Wiki is okay but not always the ideal way to search for a question you might have. There are downsides to being too versatile of a system. Too many ways to do the same thing.
- Industry: Higher Education
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
As a customer for over 10 years - we are very satisfied with the value and support of this...
Reviewed on 16/02/2018
HR / Payroll reporting.
Enabling users to create their own calculations via IMUC
IDIF as...
HR / Payroll reporting.
Enabling users to create their own calculations via IMUC
IDIF as interface option
Upload options
Pros
Flexibility of the solution - users can be very creative.
Support provided by the Highline is first class
Cons
Budget forecasting - we are not currently using the delivered solution and created an inhouse work around
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
The system is customized for our specific needs. This is a plus when the software was first...
Reviewed on 15/02/2018
Pros
Ease and functionality for me. I can move through the system to find the information necessary. Very easy to find information.
Cons
Difficult to change some required programming when necessary. Not always to quickly change programming rules due to legislation. Sometimes slow in response to those changes.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We've been using Personality for 14 years and went from separate systems into one integrated...
Reviewed on 20/02/2018
We went from two different systems into one HR/Payroll system. We gained efficiencies by only have...
We went from two different systems into one HR/Payroll system. We gained efficiencies by only have to enter data once into one shared system. We eliminated a lot of human error that occurs when entering the same data twice. We were able to enforce our labor contracts by having only those involved in negotiations implement the updates to the system. We are now able to get real time data out of our payroll system to evaluate expected turnover rates, contract costs and stay current on meeting compliance issues.
Pros
Personality is highly configurable which is important when you have 26 different units that have completely different personnel policies, benefits, salaries and leave schedules that have to be evaluated for each employee, every two weeks during payroll. This configuration can be done by your own employees who are subject matter experts, who understand the macro or micro of your companies business needs. The ease of configuration allows the business owner to make the changes to the software based on their needs and not when the other software company gets you into their queue.
Cons
The color scheme for the test instance and production instance are the same and can lead to issues if you are not careful when working in one and thinking you are in the other. However I understand in the latest version currently being tested this is has become an updateable feature as well.
- Industry: Government Administration
- Company size: 1,001–5,000 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Wonderful product and support - Unfortunately we no longer use it.
Reviewed on 19/02/2018
We never missed a payroll. Unfortunately we moved to a new Payroll/HR system due to costs associated...
We never missed a payroll. Unfortunately we moved to a new Payroll/HR system due to costs associated to the Oracle environment which did not align with our Corporate SQL Server standard.
Pros
The database was the most solid relational database I've ever used. It was developed with a very strong focus on standards and consistency across all products in High Lines suite.
We never missed a payroll in the 17 years we used the product.
The suite of products all integrated nicely.
Being a smaller company with their own development staff, High Line could quickly modify the product to meet industries changing needs.
Although the software frontend did change over time, the basic functionality never changed. It only got better with more functionality through each major revision.
Oracle database was very solid with years of database knowledge behind the product and with nice system administration tools.
Cons
Lack of a SQL Server database version creates a heavy dependency on Oracle creates a high cost environment.
New functionality was often added with very specific (or specific customer) focus specifications and requirements. This often resulted in a new functionality which was not very useful to the customer base as a whole. Often the functionality had to be reworked or "upgraded" to meet similar needs for the larger customer base. In some ways this could be considered a positive since they were constantly looking for ways to add functionality to the product.
- Industry: Law Enforcement
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great product for people new to the HR world
Reviewed on 07/10/2022
it has all been great, very user friendly and helpful through all my training in this new field of...
it has all been great, very user friendly and helpful through all my training in this new field of HR. and the customer support is amazing i have made many many mistakes and have only had to call and they help right away, this conferance has also helped me with looking at things from a differant perspective to help with recruiting
Pros
this is a user friendly system that gives you training in the system to make your self better in all they products. the customer serv is amazing. any time i call they are helping me work out any problem that i have and if they don't know how to help they call back quick with some one that can help with everything.
Cons
some of the little things that have tripped me up in the exam plan with steps i wish you could add in steps or remove steps, even after some one my have been moved into them. as a new user i have made mistakes with not clicking something in the set up of the step and was not able to removed said step after moved someone in and found the mistake.
- Industry: Government Administration
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
NeoGov - Insight, Perform, Onboard, Learn
Reviewed on 07/10/2021
Very positive! I highly recommend it.
Very positive! I highly recommend it.
Pros
The implementation process is very well thought out and each of the implementation consultants I have worked with have been incredibly accommodating.
Cons
Customer service was amazing when I first started working with NeoGov, but has been a bit slower and less helpful since COVID. That said, I still say customer service beats other software like Cornerstone, no contest.
- Industry: Government Administration
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
The product has worked well for our needs, however, after 4+ yrs we still have modules to...
Reviewed on 20/02/2018
Customizable, reports, enterprise system (we never had a formal HR system)
Customizable, reports, enterprise system (we never had a formal HR system)
Pros
The product is customizable to our needs. We have a complex calculation for health benefit deductions and were able to build it into the system. Anything that is input, calculated in the system can be pulled out into a report.
Cons
The implementation took many more man hours than we expected and we were not advised on this subject until we actually started implementing. Also after the implementation is complete besides additional modules, a team still needs to remain on the project for issues, upgrades, patches etc.
We also have several issues that have not been resolved for more than 1 year.
- Industry: Government Relations
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Easy to Use
Reviewed on 07/10/2021
Pros
I mostly use the applicant tracking system and it is very easy to use and move around. It offers the ability to customize letter templates, text notifications, and offer letters.
Cons
The hardest part about the software is that it is widely used among other government agencies. Everything related to the applicant is tied to the email address. Therefore, if the applicant has applied with another agency (not necessarily hired) prior to applying with us, it creates problems on our end trying to send communication or even assigning tasks to complete as part of the onboarding process.
- Industry: Human Resources
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Neogov is doing all the work to make your work day easy!
Reviewed on 07/10/2021
It's has been positive. Customer service is so useful and easy to reach out to whenever I run into...
It's has been positive. Customer service is so useful and easy to reach out to whenever I run into a problem.
Pros
Everything is lateral and streamline so you can easily view each step throughout an entire process, such as recruitment. You can view all steps and easily select applicants to have move them to various steps as well as view their master application.
Cons
At times, since these processes are lateral, once you struggle with one step, you won't be able to continue due to 1 step needing to be completed before being able to move forward with the process. It can be frustrating.
- Industry: Human Resources
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Easiest HR system I've Used
Reviewed on 07/10/2021
Pros
Our county uses several NEOGOV modules including Perform, Onboard, Learn, eForms, and Insight and it's so nice having one place where we can track all of our information for our employees. It's eliminated paper for us and just makes our jobs so much easier. It's super user friendly as well so it's easy to learn new information and teach other employees.
Cons
There are some things especially in Perform that aren't super user friendly like changing approvers on evaluations and the bulk actions don't work sometimes.
- Industry: Government Administration
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Severely Underwhelmed
Reviewed on 07/10/2021
Pros
I like that we're not managing recruiting and applicants via spreadsheets and that this software is cloud-based.
Cons
The software is not intuitive, attractive, and easy to use compared to other ATS' available. The report builder is so basic and doesn't provide any good options to analyze applicant behaviors, trends, etc. Live issues we've had don't get fixed through support for months - always "forwarded to development team" or "submit an idea".
- Industry: Higher Education
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product
Reviewed on 07/10/2021
Pros
I like the applicant tracking in Insight and the customization of our reports in HRIS.
Cons
I dislike how many times I have to add an employees' email address. If the email address is set for them then it should populate in other fields. Sometimes it takes a while for the customer service team to respond to our emails.
- Industry: Government Relations
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
NEOGOV Is Great
Reviewed on 07/10/2021
I have noticed their customer service has gone down more in the past few years.
I have noticed their customer service has gone down more in the past few years.
Pros
If you have the time to review their training and manuals, NEOGOV can be a great tool. Using it daily or weekly is super helpful for other users as well. Looks fresh and easy to use.
Cons
Some of the fields aren't right, for example, a zip code should only be 5 digits, but NEOGOV allows it to be 5 digits with a comma and there isn't a comma in a zip code.
- Industry: Government Administration
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A great solution for government organizations
Reviewed on 07/10/2021
Pros
The software is very easy to use and the customer service is great.
Cons
Sometimes you need to find workarounds for how to use the system. Some processes are setup in a very linear way when not all organizations operate in that specific way. An example is how the ATS relies very heavily on HR reviewing candidates, scoring and rating them, then passing them to hiring managers to move them through the system. In our organization, the hiring managers would prefer to review all candidates themselves so we have to work around a large portion of the system.
- Industry: Public Safety
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great ATS Product!
Reviewed on 07/10/2021
Friendly and helpful service for Insight users on NeoGov. Easy to use, training is available to...
Friendly and helpful service for Insight users on NeoGov. Easy to use, training is available to help at any time. Thorough and informative with applicant information and tracking of requisitions.
Pros
This system is one of the most detailed and thorough applicant tracking systems I've ever used.
Cons
It is not always intuitive and might be a little dated, but is actually quite simple once you get the hang of it.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
No turning back
Reviewed on 22/02/2018
Very easy to use.
Very easy to use.
Pros
Personality has a dynamic back bone that allows users the ability to design, shape and mold the software to meet your specific and ever changing business needs.
Highline's exceptional support staff and willingness to work through issues is amazing.
Cons
Reporting can be difficult for those who don't understand table structure and sql script.
Transfer of knowledge for system design is an extended process.
- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
We are team NEOGOV!
Reviewed on 07/10/2021
We received satisfactory reports from our campus community of the ease of use from our staff...
We received satisfactory reports from our campus community of the ease of use from our staff members, however, there needs improvement based on the type of position.
Pros
The ease and clean platform for our users to access. Working with a great NEOGOV team to implement our products in a timely manner
Cons
Transitioning language from NEOGOV unified platform to our current system.