NEOGOV

4.3 (206)
Talent management tool for public & educational entities

Overall rating

4.3 /5
(206)
Value for Money
4.3/5
Features
4.2/5
Ease of Use
4.1/5
Customer Support
4.2/5

91%
recommended this app
Sort by

206 Reviews

Cathi
Overall rating
  • Industry: Human Resources
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User Friendly & Efficient

Reviewed on 05/10/2022

We utilize the system to track applicants, send e-mail notifications (and see when they have been...

We utilize the system to track applicants, send e-mail notifications (and see when they have been viewed), send text messages, self-schedule interviews, advertise, etc. I was so glad we had Onboard in place when Covid hit as we were well equipped to onboard new employees -- the only change we had to made was rather than schedule benefits, IT and other sessions in person, we transitioned to Zoom -- the new hire paperwork was already set up an we knew how to pivot quickly.

Pros

I love the online training modules and the customer support team. Troubleshooting is inevitable and the customer support team is knowledgeable, responsive and helpful.

Cons

I'm a fan...I have no complaints at the time.

Susan
Overall rating
  • Industry: Government Administration
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

NeoGov's Customer Service is Top Notch

Reviewed on 07/10/2021

We have been a NEOGOV customer since 2015, and to date, we have purchased Insight/OHC, Onboard,...

We have been a NEOGOV customer since 2015, and to date, we have purchased Insight/OHC, Onboard, Perform, HRIS (HR), eForms, and Learn. We have rolled out each platform except for LEARN (scheduled for 2022). Each implementation has been great! We've loved working with the implementation consultants.

Pros

NEOGOV provides a full suite of HR products to the public sector to help them run the business of HR. NeoGov understands the particular niche that the government sector occupies when it comes to HR. Their customer service is outstanding, and it demonstrates the value they place on us, the customer.

Cons

So far, there haven't been "least favorite" NEOGOV products. Some are easier to implement than others, but NEOGOV has a ready supply of helpful material and customer support to get us there.

Tammy
Overall rating
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

I am the payroll manager but had previously worked in the payroll office for 7 years.

Reviewed on 16/02/2018

Pros

I like that we can customize the software to accommodate 5+ different employee groups which have different payroll rules/collective agreements. It allows the user to make their own changes and test to ensure results are what is expected. This software allows the user to make changes to remain compliant with legislation changes, collective agreement changes, etc.

Cons

It becomes very difficult for new users to learn the "layers" of the product and understand how integrated everything is. IMUCs, Leave Plans and "programming" type work is difficult for succession planning.

Lori
Overall rating
  • Industry: Government Administration
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Neogov

Reviewed on 07/10/2021

Has been wonderful. Team work hard to provide updates that are meaningful, responsive and timely

Has been wonderful. Team work hard to provide updates that are meaningful, responsive and timely

Pros

Applicant tracking is so much easier than a paper process

Cons

nothing. Neogov is very responsive and helps with setup

Alternatives Considered

Oracle PeopleSoft

Reasons for Switching to NEOGOV

First step away from paper process.
Samantha
Overall rating
  • Industry: Higher Education
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

NEOGOV is overall GREAT!

Reviewed on 13/10/2021

Overall, our team really enjoys using NEOGOV. On a daily basis, we use Insight, Onboarding,...

Overall, our team really enjoys using NEOGOV. On a daily basis, we use Insight, Onboarding, eForms, Learn, and Perform. Being able to integrate other divisions (IT, payroll, facilities, executives, etc.) who also need access to some of our processes has been critical. Our employees on campus have enjoyed the digitalized methods and has made it possible for our HR team of 7 to be a successful department.

Pros

NEOGOV (or NEOED in our case) has helped streamline onboarding and digitalize our processes.

Cons

Some features aren't extremely intuitive (especially for the end user), but now that the unified dashboard is available we are extremely excited to get that implemented.

Erica
Overall rating
  • Industry: Higher Education
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Easy to use

Reviewed on 07/10/2021

Pros

I love that this program is user friendly. At a glance you can see all of the tasks that are due and their due dates. I also love on the admin side all of the data and analytics that are provided for your applicant pool. For EEO reporting this is very useful information.

Cons

Some of my least favorite things about this software is the difficult form builder. Since you can’t upload your forms and make them fillable this this really difficult, and causes forms to not be uniform. It does give you the option to upload your own forms, but there is a disclaimer that the form will be distorted. It would be amazing if this could be fixed.

Verified Reviewer
Overall rating
  • Industry: Consumer Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Looking forward to Self Service Module for Employees

Reviewed on 16/02/2018

Waiting to utilize the employee and manager self service features.

Waiting to utilize the employee and manager self service features.

Pros

Our upgrade to the NextGen of Personality will allow use to better utilize the numerous features the software offers and will improve our employees and managers experience with work flow and Employee and Manager self service.

Cons

Took a while for our project to get on track and have our project planning and implementation training sessions scheduled.

Verified Reviewer
Overall rating
  • Industry: Government Administration
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Powerful tool with bad documentation

Reviewed on 16/02/2018

Paying people is "easy" in this system.

Paying people is "easy" in this system.

Pros

Highline really allows you to do what you need. The setup is extensive and it is time consuming but it is also versatile.

Cons

The lack of training material or easily accessible documentation can be frustrating. The Wiki is okay but not always the ideal way to search for a question you might have. There are downsides to being too versatile of a system. Too many ways to do the same thing.

Verified Reviewer
Overall rating
  • Industry: Higher Education
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

As a customer for over 10 years - we are very satisfied with the value and support of this...

Reviewed on 16/02/2018

HR / Payroll reporting.
Enabling users to create their own calculations via IMUC
IDIF as...

HR / Payroll reporting.
Enabling users to create their own calculations via IMUC
IDIF as interface option
Upload options

Pros

Flexibility of the solution - users can be very creative.
Support provided by the Highline is first class

Cons

Budget forecasting - we are not currently using the delivered solution and created an inhouse work around

Verified Reviewer
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

The system is customized for our specific needs. This is a plus when the software was first...

Reviewed on 15/02/2018

Pros

Ease and functionality for me. I can move through the system to find the information necessary. Very easy to find information.

Cons

Difficult to change some required programming when necessary. Not always to quickly change programming rules due to legislation. Sometimes slow in response to those changes.

Colleen
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We've been using Personality for 14 years and went from separate systems into one integrated...

Reviewed on 20/02/2018

We went from two different systems into one HR/Payroll system. We gained efficiencies by only have...

We went from two different systems into one HR/Payroll system. We gained efficiencies by only have to enter data once into one shared system. We eliminated a lot of human error that occurs when entering the same data twice. We were able to enforce our labor contracts by having only those involved in negotiations implement the updates to the system. We are now able to get real time data out of our payroll system to evaluate expected turnover rates, contract costs and stay current on meeting compliance issues.

Pros

Personality is highly configurable which is important when you have 26 different units that have completely different personnel policies, benefits, salaries and leave schedules that have to be evaluated for each employee, every two weeks during payroll. This configuration can be done by your own employees who are subject matter experts, who understand the macro or micro of your companies business needs. The ease of configuration allows the business owner to make the changes to the software based on their needs and not when the other software company gets you into their queue.

Cons

The color scheme for the test instance and production instance are the same and can lead to issues if you are not careful when working in one and thinking you are in the other. However I understand in the latest version currently being tested this is has become an updateable feature as well.

Dean
Overall rating
  • Industry: Government Administration
  • Company size: 1,001–5,000 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Wonderful product and support - Unfortunately we no longer use it.

Reviewed on 19/02/2018

We never missed a payroll. Unfortunately we moved to a new Payroll/HR system due to costs associated...

We never missed a payroll. Unfortunately we moved to a new Payroll/HR system due to costs associated to the Oracle environment which did not align with our Corporate SQL Server standard.

Pros

The database was the most solid relational database I've ever used. It was developed with a very strong focus on standards and consistency across all products in High Lines suite.

We never missed a payroll in the 17 years we used the product.

The suite of products all integrated nicely.

Being a smaller company with their own development staff, High Line could quickly modify the product to meet industries changing needs.

Although the software frontend did change over time, the basic functionality never changed. It only got better with more functionality through each major revision.

Oracle database was very solid with years of database knowledge behind the product and with nice system administration tools.

Cons

Lack of a SQL Server database version creates a heavy dependency on Oracle creates a high cost environment.

New functionality was often added with very specific (or specific customer) focus specifications and requirements. This often resulted in a new functionality which was not very useful to the customer base as a whole. Often the functionality had to be reworked or "upgraded" to meet similar needs for the larger customer base. In some ways this could be considered a positive since they were constantly looking for ways to add functionality to the product.

Michael
Overall rating
  • Industry: Law Enforcement
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great product for people new to the HR world

Reviewed on 07/10/2022

it has all been great, very user friendly and helpful through all my training in this new field of...

it has all been great, very user friendly and helpful through all my training in this new field of HR. and the customer support is amazing i have made many many mistakes and have only had to call and they help right away, this conferance has also helped me with looking at things from a differant perspective to help with recruiting

Pros

this is a user friendly system that gives you training in the system to make your self better in all they products. the customer serv is amazing. any time i call they are helping me work out any problem that i have and if they don't know how to help they call back quick with some one that can help with everything.

Cons

some of the little things that have tripped me up in the exam plan with steps i wish you could add in steps or remove steps, even after some one my have been moved into them. as a new user i have made mistakes with not clicking something in the set up of the step and was not able to removed said step after moved someone in and found the mistake.

Alex
Overall rating
  • Industry: Government Administration
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

NeoGov - Insight, Perform, Onboard, Learn

Reviewed on 07/10/2021

Very positive! I highly recommend it.

Very positive! I highly recommend it.

Pros

The implementation process is very well thought out and each of the implementation consultants I have worked with have been incredibly accommodating.

Cons

Customer service was amazing when I first started working with NeoGov, but has been a bit slower and less helpful since COVID. That said, I still say customer service beats other software like Cornerstone, no contest.

Deana
Overall rating
  • Industry: Government Administration
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

The product has worked well for our needs, however, after 4+ yrs we still have modules to...

Reviewed on 20/02/2018

Customizable, reports, enterprise system (we never had a formal HR system)

Customizable, reports, enterprise system (we never had a formal HR system)

Pros

The product is customizable to our needs. We have a complex calculation for health benefit deductions and were able to build it into the system. Anything that is input, calculated in the system can be pulled out into a report.

Cons

The implementation took many more man hours than we expected and we were not advised on this subject until we actually started implementing. Also after the implementation is complete besides additional modules, a team still needs to remain on the project for issues, upgrades, patches etc.

We also have several issues that have not been resolved for more than 1 year.

Leticia
Overall rating
  • Industry: Government Relations
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Easy to Use

Reviewed on 07/10/2021

Pros

I mostly use the applicant tracking system and it is very easy to use and move around. It offers the ability to customize letter templates, text notifications, and offer letters.

Cons

The hardest part about the software is that it is widely used among other government agencies. Everything related to the applicant is tied to the email address. Therefore, if the applicant has applied with another agency (not necessarily hired) prior to applying with us, it creates problems on our end trying to send communication or even assigning tasks to complete as part of the onboarding process.

Angela
Overall rating
  • Industry: Human Resources
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Neogov is doing all the work to make your work day easy!

Reviewed on 07/10/2021

It's has been positive. Customer service is so useful and easy to reach out to whenever I run into...

It's has been positive. Customer service is so useful and easy to reach out to whenever I run into a problem.

Pros

Everything is lateral and streamline so you can easily view each step throughout an entire process, such as recruitment. You can view all steps and easily select applicants to have move them to various steps as well as view their master application.

Cons

At times, since these processes are lateral, once you struggle with one step, you won't be able to continue due to 1 step needing to be completed before being able to move forward with the process. It can be frustrating.

Amanda
Overall rating
  • Industry: Human Resources
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Easiest HR system I've Used

Reviewed on 07/10/2021

Pros

Our county uses several NEOGOV modules including Perform, Onboard, Learn, eForms, and Insight and it's so nice having one place where we can track all of our information for our employees. It's eliminated paper for us and just makes our jobs so much easier. It's super user friendly as well so it's easy to learn new information and teach other employees.

Cons

There are some things especially in Perform that aren't super user friendly like changing approvers on evaluations and the bulk actions don't work sometimes.

David
Overall rating
  • Industry: Government Administration
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Severely Underwhelmed

Reviewed on 07/10/2021

Pros

I like that we're not managing recruiting and applicants via spreadsheets and that this software is cloud-based.

Cons

The software is not intuitive, attractive, and easy to use compared to other ATS' available. The report builder is so basic and doesn't provide any good options to analyze applicant behaviors, trends, etc. Live issues we've had don't get fixed through support for months - always "forwarded to development team" or "submit an idea".

Amanda
Overall rating
  • Industry: Higher Education
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product

Reviewed on 07/10/2021

Pros

I like the applicant tracking in Insight and the customization of our reports in HRIS.

Cons

I dislike how many times I have to add an employees' email address. If the email address is set for them then it should populate in other fields. Sometimes it takes a while for the customer service team to respond to our emails.

Katherine
Overall rating
  • Industry: Government Relations
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

NEOGOV Is Great

Reviewed on 07/10/2021

I have noticed their customer service has gone down more in the past few years.

I have noticed their customer service has gone down more in the past few years.

Pros

If you have the time to review their training and manuals, NEOGOV can be a great tool. Using it daily or weekly is super helpful for other users as well. Looks fresh and easy to use.

Cons

Some of the fields aren't right, for example, a zip code should only be 5 digits, but NEOGOV allows it to be 5 digits with a comma and there isn't a comma in a zip code.

Matt
Overall rating
  • Industry: Government Administration
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A great solution for government organizations

Reviewed on 07/10/2021

Pros

The software is very easy to use and the customer service is great.

Cons

Sometimes you need to find workarounds for how to use the system. Some processes are setup in a very linear way when not all organizations operate in that specific way. An example is how the ATS relies very heavily on HR reviewing candidates, scoring and rating them, then passing them to hiring managers to move them through the system. In our organization, the hiring managers would prefer to review all candidates themselves so we have to work around a large portion of the system.

Hedy
Overall rating
  • Industry: Public Safety
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great ATS Product!

Reviewed on 07/10/2021

Friendly and helpful service for Insight users on NeoGov. Easy to use, training is available to...

Friendly and helpful service for Insight users on NeoGov. Easy to use, training is available to help at any time. Thorough and informative with applicant information and tracking of requisitions.

Pros

This system is one of the most detailed and thorough applicant tracking systems I've ever used.

Cons

It is not always intuitive and might be a little dated, but is actually quite simple once you get the hang of it.

Jacki
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

No turning back

Reviewed on 22/02/2018

Very easy to use.

Very easy to use.

Pros

Personality has a dynamic back bone that allows users the ability to design, shape and mold the software to meet your specific and ever changing business needs.
Highline's exceptional support staff and willingness to work through issues is amazing.

Cons

Reporting can be difficult for those who don't understand table structure and sql script.
Transfer of knowledge for system design is an extended process.

Rae
Overall rating
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

We are team NEOGOV!

Reviewed on 07/10/2021

We received satisfactory reports from our campus community of the ease of use from our staff...

We received satisfactory reports from our campus community of the ease of use from our staff members, however, there needs improvement based on the type of position.

Pros

The ease and clean platform for our users to access. Working with a great NEOGOV team to implement our products in a timely manner

Cons

Transitioning language from NEOGOV unified platform to our current system.