SumUp Reviews

Not only did FiveStars help us design and sustain our loyalty scheme, but they also kept an eye on consumer experience to ensure that each new client becomes a recurrence. In other words, it's a snap to use. Consumers utilize tablets to sign up for our loyalty program, and when they do, we can send them upscale offers and deals to encourage them to purchase with us again and again.

A monthly subscription price is offered. The installation kit is included in the price, although it's not frugal. Actual results may not be presently apparent if you aren't proactive in your marketing efforts.

FiveStars goodness spreads out too far beyond explanation. Listing a few:
1. Quite easy to use. Has easy to understand set up needed.
2. Very affordable.
3. Customization process is effortless and smooth.
4. Easy to deploy in any industry type and size.
I have benefited first-hand from FiveStars goodness. I highly recommend it.

Purely perfect. FiveStars has no dark side. No disappointments.

Avoid of this company
They dont have any responsibility

Customer service is so poor
They dont care

This software is awesome. My customers love being able to tap their cards in order to make payments. The tap and go feature is extremely convenient when I am at craft fairs or outdoor vending events. No more keeping money in a pouch.

Sometimes the payments go through an additional layer of verification, which is understandable but can sometimes be a strain on a small business.

I like that it easily prevents fraud
It makes payment processing and invoice creation and management easy
I like the security features of SumUp

Zero bad experiences with SumUp. It is the very best.

Worked good at start then all went downhill

They took my money & never payed into my bank 5k

Easy to use and setup, payment terminals are paperless and not expensive.

The terminal is good but it's really fragile

Minimal cost to get started, payment taken as a small percentage so no monthly outgoings or contract that could be detrimental to a new start up. User friendly app.

Difficult to cancel a payment once it's been sent to the machine (eg is a change needs to be made)

It is easy to use and helps us speed up the payment process.

We have no complaints about this product.

Ease of use, stable and the added bonus of a sim installed for external use.

We opted for the basic card reader and charger which functioned excellently during our early days at our busy little cafe. When attempting to opt for a POS system, we found a little resistance and limited customer service.

The slick integration between EPOS and card payments, stock control, goodeats and reporting. The customisation options and intuitive interface are a lot slicker than other systems we've used.

We've found that some of the custom payment and cheque options including custom service charge amounts is slightly clunkier than other systems we've used.

Nothing so far. Especially not their customer care.

That you can't change the language on the website so that one can send a payment request in the customer's language.
Their customer care is non existent.

Loyalty programs strengthen the relationship between customers and the company, enticing customers to return to enjoy the rewards. By offering incentives, these programs encourage customers to make repeat purchases, which can contribute to sales growth. Loyalty programs allow businesses to collect data on customer purchasing preferences and habits, providing thus useful information to personalize offers better understanding customers, companies can target their marketing efforts more precisely, thus improving the effectiveness of their campaigns.

Setting up and managing a loyalty program may incur costs, particularly for issuing rewards, managing the associated technology and promoting the program.
Programs that are too complex can discourage customer participation if they find it difficult to understand the rules or keep track of their rewards. Some customers might be loyal primarily because of rewards, which can make loyalty less stable if rewards are changed or removed. In some industries, many loyalty programs coexist, which can dilute the impact of each and make differentiation more difficult.

It worked for a year, used very sporadically for charity events so we expected it to last.

It developed an error just outside of warranty - customer service refuse to help so we have wasted valuable charity funds on a reader used less than 10 times and now have to buy another. Poor quality, poor service, means our precious funds have gone to sum up instead of helping children so we're gutted.

I love Fivestars because it's SO easy to use! All of my favorite places have fivestars at checkout and it's so easy to enter your phone number linked to your account. Sometimes you don't even need your phone number as long as you pay with a card that's linked! I love earning loyalty points!

Nothing! I love this software and I love earning loyalty points to my favorite places

Provides a central system for customers to track rewards with multiple businesses.Sends coupons to customers to attact more business.Enhances customer loyalty to your business.Easy to navigate for the customers, easy to deploy for the business.

Somewhat pricey for a small business.Some customers complain about losing reward points due to lack of notifications.

It is easy to use SumUp as we can use a barcode to pay for our sweets for charity at work

Nothing to dislike at the moment as easy to use and self explanatory

The ease of use and the rewards. Easy to join

Could be more rewards, but mostly satisfied

I found Sumup when I was looking for a new card reader for my business. The price was great and I've been super happy with the functionality.

I wish I could link SumUp to my Shopify store.

Easy to use and customer can easily understand the peocess

Improvement at customer support service feature

A great asset of options to keep earning loyalty rewards.

Everything was fine to me, I haven't noticed anything negative about it yet.

I like all the marketing it does for us to really get our name out there, and the products in store make it easy for customers to use

Sometimes it runs a bit slow, or I cannot find a customers account, but it is easily resolved