Practice-Web Reviews

Practice-Web

4.9 (110)
Write a Review!
All-in-One Dental Practice Management Software

Overall rating

4.9 /5
(110)
Value for Money
4.9/5
Features
4.8/5
Ease of Use
4.8/5
Customer Support
4.9/5

98%
recommended this app
Sort by

110 Reviews

Nelson
Nelson
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy to use with many useful features

Reviewed on 23/11/2018

Our office was unsure about which electronic patient management software to get after a bad...

Our office was unsure about which electronic patient management software to get after a bad experience with our previous program and Practice Web was recommended to us. Learning the in and outs of the program only took a few days but we do not regret out decision to switch!

Pros

A very versatile program with ample room for customization and an incredibly helpful support staff.

Cons

The graphic design and user interface could be a little more polished and appealing.

Edmundo
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

GREAT USE IN DENTAL OFFICE

Reviewed on 14/03/2024

USEFULL EASY TO USE GREAT SUPPORT COST EFFICIENT

USEFULL EASY TO USE GREAT SUPPORT COST EFFICIENT

Pros

THE COSTUMER SUPPORT AND EASE TO USE WHEN IT COMES TO CHARTING AND BILLING

Cons

SMALL LETTER AND THE COLORS THAT WE CAN USE TO DISTINGUISH ARE VERY LIMITED

Response from Practice-Web

Hi, Edmundo! Thank you for the good review. We're glad that you found Practice-Web easy to transition to from your previous software.

If you're having trouble with screen/text size sometimes we can assist you with adjusting the resolution on your monitor to improve visibility. Please reach out to support and we'll be happy to help.

NICHOLAS
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

The downs of Practice Web

Reviewed on 07/11/2019

None, there are countless unresolved issues that we are having on a daily basis.

None, there are countless unresolved issues that we are having on a daily basis.

Pros

Really nothing...way to many issues in using it!

Cons

Not user friendly and their training was totally inadequate to understand how to implement it into our practice!!

Response from Practice-Web

We appreciate your loyalty to DataTeam DDS and we strive to make the transition to Practice-Web as smooth as possible for our Datateam clients. We provided your office with over 8 hours of training and made sure to follow up with your team regular post training to make sure any questions were answered. Please note that if you have any unanswered questions or unresolved concerns our technical support team will be happy to help.

Yahia
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Office Manager

Reviewed on 04/10/2024

Very happy with the support and the product

Very happy with the support and the product

Pros

Not complicated. Very easy to use. Reliable.

Cons

Few DB queries don't work. It will be nice if we have a DB queries training.

Daniel
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Practice Web Review

Reviewed on 12/10/2023

Overall, my experience has been fairly positive. Tech support has been responsive and helpful and...

Overall, my experience has been fairly positive. Tech support has been responsive and helpful and with help, it has been able to meet most of our needs.

Pros

I really like Practice Web Connect. We are able to communicate with patients in a way that is more comfortable and convenient for them. I also really like that we can call tech support instead of sending a help ticket. They are also very helpful and responsive.

Cons

While the software has a lot of flexibility and customization options, it is a bit difficult to know how to make the software do what you need it to, without having tech support remote in to do it for you.

Alternatives Considered

Dentrix Enterprise

Reasons for Switching to Practice-Web

The price and the many customization options.

Response from Practice-Web

Thanks for your thoughtful review, Daniel! We're thrilled pwConnect patient texting is making communication easier for you and your patients and that our Support team is helping your office thrive.

We'd like to chat with you more about your experiences but are having trouble linking you to a practice. Can you please send an email to [email protected] and let us know which practice you're with? Thanks!

Alex
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Practice-Web review

Reviewed on 05/02/2024

Pros

Menu driven - easy to navigate and data entry

Cons

There are so many features that are still not discovered

Response from Practice-Web

Hi, Dr. Ivanoff!
Thank you for being a valued client and for using Practice-Web. We're happy to assist your team with maximizing the benefits of Practice-Web by teaching you how to use some of those unused features you mentioned. Please reach out to our support team and we'll be happy to assist you.

Jennifer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Dr. LaTempa REview

Reviewed on 14/12/2023

Pros

Love the texting and the attachment s for online

Cons

unable to switch easily from the texting to the schedule. Any easier way to find a patients appointment

Response from Practice-Web

Hi, Jennifer!

Thank you for being a valued client and for using Practice-Web!

We're happy to hear that you are maximizing productivity by using our patient texting. If you would like to stream line how you navigate between the texting and Practice-Web application, please contact our support team and we would be happy to schedule a free review call for you.

Jaewoo
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good Dental Software

Reviewed on 14/08/2024

Pros

User friendly and not as difficult as other dental software.

Cons

texting word count limitations and the fact that the number for the texts comes out as 1-800 number; not that great in terms of the reports being accurate (like recall list)

Response from Practice-Web

Hi, Jaewoo!
Thank you for being a valued client and for using Practice-Web. We're glad to hear that your team finds Practice-Web user friendly.

To address your concerns, unfortunately all text message providers limit the number of letters/characters allowed to be transmitted. But we have done everything we can to make sure that our users have the ability to send the maximum number of characters allowed by the cell phone service providers.

If you find that your recall list has some inaccuracies, this typically occurs when a staff member doesn't correctly use the Recall Appointment button in the Appointment Module. Have your staff call our support team and we'll be happy to review the correct use of Recalls in Practice-Web.

Ella
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Super Happy with Practice-Web

Reviewed on 19/06/2024

Pros

We like all the options we have when presenting treatment, and how easy it is to use for all of the staff! Also, when you look for help with anything, there are multiple ways to contact a practice web representative

Cons

As with any other program, sometimes it crashes, and opening a second app like DENTIMAX or OWANDY takes more than 3 clicks.

Response from Practice-Web

Thank you Ella for your review. We're glad that your team finds Practice-Web easy to use. If you every have an issue with the software, reach out to our support team right away and we'll be happy to resolve your concern.

Gundong
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome dental software!

Reviewed on 09/07/2024

I have been using Practice-web for last 5 years since I started my own practice. Every time we run...

I have been using Practice-web for last 5 years since I started my own practice. Every time we run into trouble (simple or complicated) the support has been great. They care about it more than my staffs. There was one time, our staff made a mistake, but the support was able to fix everything for us.

Pros

The best and simple dental practice software with user friendly interface and easy to use.

Cons

Nothing really in particular, I wish there was a chat support.

Stephanie
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly Recommended Dental Software

Reviewed on 07/06/2023

Highly recommend Practice Web due to it's helpful features and the ease of navigation. Very good...

Highly recommend Practice Web due to it's helpful features and the ease of navigation. Very good customer service is a bonus! It's easy to contact them and all the representatives I've dealt with are friendly, willing to help, and they absolutely know what they are doing!

Pros

Very easy to navigate and useful features. Awesome customer service!

Cons

Have to pay for extra for texting service

Response from Practice-Web

Thanks for your detailed review, Stephanie! We're glad you find Practice-Web easy to use and feel supported by our customer service team.

We also have an all-inclusive cloud-based software if that's something your office is interested in. It comes with unlimited texting, claims, email marketing, online scheduling, and all kinds of other practice management tools at no additional cost. Larger practices like yours love it. Drop us a line if you'd like more info.

Fibronia
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Practice Web

Reviewed on 22/07/2023

Amazing!

Amazing!

Pros

Customer service is outstanding. Whenever my staff need support, PW team is on it.

Cons

Everything is great. I don’t have any cons.

Alternatives Considered

Eaglesoft

Reasons for Choosing Practice-Web

I want an easier software to maneuver. Customer service was also terrible with Dentio.

Reasons for Switching to Practice-Web

Pricing was better and so was customer service.

Response from Practice-Web

Thanks so much for your thoughtful review, doctor! We're thrilled our Support team is helping you thrive and that you've found better dental software at a better price. :)

John
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Dental Management Software

Reviewed on 16/07/2021

I have been using this software since January 2006 and it has enabled me to be more productive and...

I have been using this software since January 2006 and it has enabled me to be more productive and more efficient and confident in my clinical and business record keeping.

Pros

This Dental Management Software is excellent. Comprehensive record keeping that is easy to use.
I like how the software is set up with separate modules that are easy to use.

Cons

There are so many features that there is a learning curve that takes some time to incorporate all the potential features of this software.

Alternatives Considered

Dentrix

Reasons for Switching to Practice-Web

Practice-Web is a open source software and allows the user to install its programs on unlimited computers without paying for each installation. It is an excellent software product with excellent customer service and support. The database is MySQL which is fast and efficient. My only regret is that I did not implement this product 15 years sooner when it came out in the early 1990s.

Response from Practice-Web

Thanks so much for your kind words, Dr. G! We appreciate your loyalty all these years and are thrilled Practice-Web has helped boost your production and efficiency!

Just an FYI- if anyone on your team is still learning or you onboard someone new, we have a wealth of training videos in the Resources section of Practice-Web.com and also on our YouTube channel (they're grouped into playlists by job area there too). We also recommend following us on other social media platforms (Facebook, Twitter, LinkedIn), as we share a lot of tips and how-tos there as well. And, as you know, support is always just a call or email away! The team is happy to walk you or your staff through any areas that are unclear. :)

sylvia
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User Friendly

Reviewed on 17/10/2023

User friendly

User friendly

Pros

I enjoy using Practice Webb since its Easy to use. We use to have Eagle soft. I find that its much easier to use Practice Webb and the price is definetly much reasonable than Eagle Soft.

Cons

I wish they had the I cloud practice web when we first got the server base.

Response from Practice-Web

Thanks for your kind words, Sylvia. We're glad your conversion from Eaglesoft went well and that you find Practice-Web easy to use.

We do have some programs in place to make it super easy for our Practice-Web offices to transition to our cloud-based software. Normally, we'd have our team call you to let you know about them, but it sounds like someone on your team connected with us a while back on it. If you have questions or want to learn more, though, please reach out to us at [email protected] and we'll walk you through everything. :)

CHU
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

GOOD APP HELPS MY OFFICE RUN

Reviewed on 05/03/2024

very good i like it alot, very easy to use

very good i like it alot, very easy to use

Pros

the techs are very helpful and updates are available to fix any bugs or add new features

Cons

sometimes i have wait on hold or wait for call back

Response from Practice-Web

Hi, Chu!
Thanks for your nice review. We're happy to have you as part of the Practice-Web family.

We have recently added more members to our support team so you should see a significant improvement in support response. Thank you for your patience.

Chiraag
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Practice Web Review

Reviewed on 19/07/2023

Pros

Very user friendly. Does not have overly complicated interface. Definitely worth the price

Cons

Diagnosis charting could be easier to use

Response from Practice-Web

Thanks so much for your thoughtful review, doctor! We're glad you find Practice-Web easy to use.

sherri
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome support staff and software

Reviewed on 03/02/2023

It has been an efficient software for the needs of our dental office .

It has been an efficient software for the needs of our dental office .

Pros

Texting and prescriptions are being sent electronic which frees us up to do something else.

Cons

There were some glitches when exporting , but they are easily fixed by support when called

flor
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

looks very nice and high quality

Reviewed on 24/05/2023

Pros

very nice screen and you can change to you liking

Cons

too much screem at trhe home page and is too much to enter just to schedule and appt

Response from Practice-Web

Thanks so much for your thoughtful review, Flor! We're glad your upgrade went smoothly and that you've been able to customize the software to your needs.

Regarding your concerns, you do have a lot of control over how the schedule displays and what data is required. That's typically covered as part of your free training, but it's no doubt a lot to take in and sometimes things don't seem relevant until you're using the software daily. For spot needs like this, you can always call our Support team and they'll help you set things up how you want them. If you want more of an overview, our Office Manager YouTube Playlist covers a ton of stuff, so you can learn in your free time and discover new features as well. https://www.youtube.com/playlist?list=PL0-NdDlXenTCoxPLs0ZIMHihwTd5c3uMS

Steve
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Software

Reviewed on 13/03/2023

Very helpful

Very helpful

Pros

Easy to work with and service great value

Cons

Nothing. It works very well. Helpful service

Response from Practice-Web

Thanks so much for your thoughtful review, doctor! We're thrilled that Practice-Web is bringing value to your dental office.

Gayle
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent software and support team

Reviewed on 15/02/2023

The customer support is excellent!

The customer support is excellent!

Pros

Ease of use, simplicity and great support team!

Cons

NA, few more features from patient request could be added.

Response from Practice-Web

Thanks for your thoughtful review, Gayle! We're glad our software and support are delivering on expectations!

Candace
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great software

Reviewed on 25/01/2023

Pros

This software is user friendly and reliable.

Cons

The chart section is a bit confusing but not bad.

Response from Practice-Web

Thanks so much for your thoughtful review, Candace! We're thrilled you find the software user-friendly and reliable.

Our team is always happy to walk you through things in the chart module as needed. However, we also have a chart module tutorial playlist in YouTube that you may find helpful as well: https://www.youtube.com/playlist?list=PL0-NdDlXenTB2JlDXbnSH2O7Bw7v1GieZ

Fernando
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Honest assessment of the best Dental Software

Reviewed on 05/12/2022

This software is like a 5 course meal , that is the best i can describe

This software is like a 5 course meal , that is the best i can describe

Pros

Integration of all modules within the software

Cons

I'll like the be able to submit xrays within referal forms .

Response from Practice-Web

Thanks so much for your kind words, doctor! We're glad the comprehensiveness of the software has been helping your office thrive.

On the x-rays with referral forms - it is possible. A member of our Support team will be in touch soon to walk you through it. If we have trouble connecting, please message us at [email protected] and let us know when a good time is to help you get set up. Thanks!

Maria
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Most incredible customer support team

Reviewed on 21/04/2021

I love practice web. I so happy with my purchase.

I love practice web. I so happy with my purchase.

Pros

The software is very easy to use and includes everything needed for compliance purposes.

Cons

Not having the option to edit the price and cost of procedures in an excel (Microsoft) format is a bit laborsome when you have to adjust pricing after a treatment plan has already been entered. At the moment, if I need to edit the cost of a procedure, I have to open each procedure entered and adjust the price individually. It would be great if we can adjust the pricing on a procedure without having to click and open each procedure.

Response from Practice-Web

Thank you so much for your kind words!!! It means a lot. We're thrilled you're thriving with Practice-Web and glad the Support team is delivering great service.

For the procedure fees question, you can update several procedure fees very quickly at once in the Procedure Code List in Practice-Web. Our support team reached out to you to demo this, but please call us at 800.845.9379 for help today. We look forward to helping you thrive!

richard
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Long time satisfied user

Reviewed on 23/06/2022

Happy for many years. Being a smaller company, have worked with almost the same technicians. Also,...

Happy for many years. Being a smaller company, have worked with almost the same technicians. Also, have multiple practices, they were able to work out a reduced payment plan.

Pros

I think it is easy to learn; I have a small office and the entire staff is able to understand and use it.

Cons

A problem with filing insurance charges, then later the patient tells us that it was changed prior to that appt. Unable to use the new insurance with the no longer one out. How to reject the previous plan and forward same procedures to new plan.

Response from Practice-Web

Thanks so much for your kind words, doctor! I shared your feedback with the team and it made their day! We're glad you've found the software affordable and easy to integrate into your practices.

I believe your insurance concern was already addressed, but if you need further assistance, please give us a call at 800.845.9379 (opt 2) or email us at [email protected]. Thanks!

Anthony
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Practice-Web Practice Management Software

Reviewed on 28/01/2022

Overall, we are very pleased with Practice-Web.

Overall, we are very pleased with Practice-Web.

Pros

This open-source software does everything we need for our daily operations, and now allows us to e-prescribe as well. The support team is always helpful, and everyone at the company, from the [SENSITIVE CONTENT] on down the chain has been a pleasure to work with.

Cons

The integration process was tricky, and a bit complex, but once done, performs well. Integration with prior data sets was the biggest challenge.

Alternatives Considered

Dentrix and Eaglesoft

Reasons for Choosing Practice-Web

Data Team DDS was becoming outdated, and didn't offer the features we needed. Practice-Web allows us to easily text or email reminders for our patients to help reduce missed appointments.

Response from Practice-Web

Thanks for your kind words, doctor! We shared this feedback with the team and it made their day. Very glad to hear your conversion from Data Team went smoothly and that Practice-Web's modern features like email, texting, and e-prescribing are helping boost your production and thrive!