Practice-Web Reviews

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110 Reviews

- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to use with many useful features
Reviewed on 23/11/2018
Our office was unsure about which electronic patient management software to get after a bad...
Our office was unsure about which electronic patient management software to get after a bad experience with our previous program and Practice Web was recommended to us. Learning the in and outs of the program only took a few days but we do not regret out decision to switch!
Pros
A very versatile program with ample room for customization and an incredibly helpful support staff.
Cons
The graphic design and user interface could be a little more polished and appealing.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
GREAT USE IN DENTAL OFFICE
Reviewed on 14/03/2024
USEFULL EASY TO USE GREAT SUPPORT COST EFFICIENT
USEFULL EASY TO USE GREAT SUPPORT COST EFFICIENT
Pros
THE COSTUMER SUPPORT AND EASE TO USE WHEN IT COMES TO CHARTING AND BILLING
Cons
SMALL LETTER AND THE COLORS THAT WE CAN USE TO DISTINGUISH ARE VERY LIMITED
Response from Practice-Web
Hi, Edmundo! Thank you for the good review. We're glad that you found Practice-Web easy to transition to from your previous software.
If you're having trouble with screen/text size sometimes we can assist you with adjusting the resolution on your monitor to improve visibility. Please reach out to support and we'll be happy to help.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
The downs of Practice Web
Reviewed on 07/11/2019
None, there are countless unresolved issues that we are having on a daily basis.
None, there are countless unresolved issues that we are having on a daily basis.
Pros
Really nothing...way to many issues in using it!
Cons
Not user friendly and their training was totally inadequate to understand how to implement it into our practice!!
Response from Practice-Web
We appreciate your loyalty to DataTeam DDS and we strive to make the transition to Practice-Web as smooth as possible for our Datateam clients. We provided your office with over 8 hours of training and made sure to follow up with your team regular post training to make sure any questions were answered. Please note that if you have any unanswered questions or unresolved concerns our technical support team will be happy to help.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Office Manager
Reviewed on 04/10/2024
Very happy with the support and the product
Very happy with the support and the product
Pros
Not complicated. Very easy to use. Reliable.
Cons
Few DB queries don't work. It will be nice if we have a DB queries training.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Practice Web Review
Reviewed on 12/10/2023
Overall, my experience has been fairly positive. Tech support has been responsive and helpful and...
Overall, my experience has been fairly positive. Tech support has been responsive and helpful and with help, it has been able to meet most of our needs.
Pros
I really like Practice Web Connect. We are able to communicate with patients in a way that is more comfortable and convenient for them. I also really like that we can call tech support instead of sending a help ticket. They are also very helpful and responsive.
Cons
While the software has a lot of flexibility and customization options, it is a bit difficult to know how to make the software do what you need it to, without having tech support remote in to do it for you.
Alternatives Considered
Dentrix EnterpriseReasons for Switching to Practice-Web
The price and the many customization options.Response from Practice-Web
Thanks for your thoughtful review, Daniel! We're thrilled pwConnect patient texting is making communication easier for you and your patients and that our Support team is helping your office thrive.
We'd like to chat with you more about your experiences but are having trouble linking you to a practice. Can you please send an email to [email protected] and let us know which practice you're with? Thanks!
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Practice-Web review
Reviewed on 05/02/2024
Pros
Menu driven - easy to navigate and data entry
Cons
There are so many features that are still not discovered
Response from Practice-Web
Hi, Dr. Ivanoff!
Thank you for being a valued client and for using Practice-Web. We're happy to assist your team with maximizing the benefits of Practice-Web by teaching you how to use some of those unused features you mentioned. Please reach out to our support team and we'll be happy to assist you.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Dr. LaTempa REview
Reviewed on 14/12/2023
Pros
Love the texting and the attachment s for online
Cons
unable to switch easily from the texting to the schedule. Any easier way to find a patients appointment
Response from Practice-Web
Hi, Jennifer!
Thank you for being a valued client and for using Practice-Web!
We're happy to hear that you are maximizing productivity by using our patient texting. If you would like to stream line how you navigate between the texting and Practice-Web application, please contact our support team and we would be happy to schedule a free review call for you.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good Dental Software
Reviewed on 14/08/2024
Pros
User friendly and not as difficult as other dental software.
Cons
texting word count limitations and the fact that the number for the texts comes out as 1-800 number; not that great in terms of the reports being accurate (like recall list)
Response from Practice-Web
Hi, Jaewoo!
Thank you for being a valued client and for using Practice-Web. We're glad to hear that your team finds Practice-Web user friendly.
To address your concerns, unfortunately all text message providers limit the number of letters/characters allowed to be transmitted. But we have done everything we can to make sure that our users have the ability to send the maximum number of characters allowed by the cell phone service providers.
If you find that your recall list has some inaccuracies, this typically occurs when a staff member doesn't correctly use the Recall Appointment button in the Appointment Module. Have your staff call our support team and we'll be happy to review the correct use of Recalls in Practice-Web.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Super Happy with Practice-Web
Reviewed on 19/06/2024
Pros
We like all the options we have when presenting treatment, and how easy it is to use for all of the staff! Also, when you look for help with anything, there are multiple ways to contact a practice web representative
Cons
As with any other program, sometimes it crashes, and opening a second app like DENTIMAX or OWANDY takes more than 3 clicks.
Response from Practice-Web
Thank you Ella for your review. We're glad that your team finds Practice-Web easy to use. If you every have an issue with the software, reach out to our support team right away and we'll be happy to resolve your concern.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome dental software!
Reviewed on 09/07/2024
I have been using Practice-web for last 5 years since I started my own practice. Every time we run...
I have been using Practice-web for last 5 years since I started my own practice. Every time we run into trouble (simple or complicated) the support has been great. They care about it more than my staffs. There was one time, our staff made a mistake, but the support was able to fix everything for us.
Pros
The best and simple dental practice software with user friendly interface and easy to use.
Cons
Nothing really in particular, I wish there was a chat support.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly Recommended Dental Software
Reviewed on 07/06/2023
Highly recommend Practice Web due to it's helpful features and the ease of navigation. Very good...
Highly recommend Practice Web due to it's helpful features and the ease of navigation. Very good customer service is a bonus! It's easy to contact them and all the representatives I've dealt with are friendly, willing to help, and they absolutely know what they are doing!
Pros
Very easy to navigate and useful features. Awesome customer service!
Cons
Have to pay for extra for texting service
Response from Practice-Web
Thanks for your detailed review, Stephanie! We're glad you find Practice-Web easy to use and feel supported by our customer service team.
We also have an all-inclusive cloud-based software if that's something your office is interested in. It comes with unlimited texting, claims, email marketing, online scheduling, and all kinds of other practice management tools at no additional cost. Larger practices like yours love it. Drop us a line if you'd like more info.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Practice Web
Reviewed on 22/07/2023
Amazing!
Amazing!
Pros
Customer service is outstanding. Whenever my staff need support, PW team is on it.
Cons
Everything is great. I don’t have any cons.
Alternatives Considered
EaglesoftReasons for Choosing Practice-Web
I want an easier software to maneuver. Customer service was also terrible with Dentio.Reasons for Switching to Practice-Web
Pricing was better and so was customer service.Response from Practice-Web
Thanks so much for your thoughtful review, doctor! We're thrilled our Support team is helping you thrive and that you've found better dental software at a better price. :)
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Dental Management Software
Reviewed on 16/07/2021
I have been using this software since January 2006 and it has enabled me to be more productive and...
I have been using this software since January 2006 and it has enabled me to be more productive and more efficient and confident in my clinical and business record keeping.
Pros
This Dental Management Software is excellent. Comprehensive record keeping that is easy to use.
I like how the software is set up with separate modules that are easy to use.
Cons
There are so many features that there is a learning curve that takes some time to incorporate all the potential features of this software.
Alternatives Considered
DentrixReasons for Switching to Practice-Web
Practice-Web is a open source software and allows the user to install its programs on unlimited computers without paying for each installation. It is an excellent software product with excellent customer service and support. The database is MySQL which is fast and efficient. My only regret is that I did not implement this product 15 years sooner when it came out in the early 1990s.Response from Practice-Web
Thanks so much for your kind words, Dr. G! We appreciate your loyalty all these years and are thrilled Practice-Web has helped boost your production and efficiency!
Just an FYI- if anyone on your team is still learning or you onboard someone new, we have a wealth of training videos in the Resources section of Practice-Web.com and also on our YouTube channel (they're grouped into playlists by job area there too). We also recommend following us on other social media platforms (Facebook, Twitter, LinkedIn), as we share a lot of tips and how-tos there as well. And, as you know, support is always just a call or email away! The team is happy to walk you or your staff through any areas that are unclear. :)
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User Friendly
Reviewed on 17/10/2023
User friendly
User friendly
Pros
I enjoy using Practice Webb since its Easy to use. We use to have Eagle soft. I find that its much easier to use Practice Webb and the price is definetly much reasonable than Eagle Soft.
Cons
I wish they had the I cloud practice web when we first got the server base.
Response from Practice-Web
Thanks for your kind words, Sylvia. We're glad your conversion from Eaglesoft went well and that you find Practice-Web easy to use.
We do have some programs in place to make it super easy for our Practice-Web offices to transition to our cloud-based software. Normally, we'd have our team call you to let you know about them, but it sounds like someone on your team connected with us a while back on it. If you have questions or want to learn more, though, please reach out to us at [email protected] and we'll walk you through everything. :)
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
GOOD APP HELPS MY OFFICE RUN
Reviewed on 05/03/2024
very good i like it alot, very easy to use
very good i like it alot, very easy to use
Pros
the techs are very helpful and updates are available to fix any bugs or add new features
Cons
sometimes i have wait on hold or wait for call back
Response from Practice-Web
Hi, Chu!
Thanks for your nice review. We're happy to have you as part of the Practice-Web family.
We have recently added more members to our support team so you should see a significant improvement in support response. Thank you for your patience.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Practice Web Review
Reviewed on 19/07/2023
Pros
Very user friendly. Does not have overly complicated interface. Definitely worth the price
Cons
Diagnosis charting could be easier to use
Response from Practice-Web
Thanks so much for your thoughtful review, doctor! We're glad you find Practice-Web easy to use.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome support staff and software
Reviewed on 03/02/2023
It has been an efficient software for the needs of our dental office .
It has been an efficient software for the needs of our dental office .
Pros
Texting and prescriptions are being sent electronic which frees us up to do something else.
Cons
There were some glitches when exporting , but they are easily fixed by support when called
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
looks very nice and high quality
Reviewed on 24/05/2023
Pros
very nice screen and you can change to you liking
Cons
too much screem at trhe home page and is too much to enter just to schedule and appt
Response from Practice-Web
Thanks so much for your thoughtful review, Flor! We're glad your upgrade went smoothly and that you've been able to customize the software to your needs.
Regarding your concerns, you do have a lot of control over how the schedule displays and what data is required. That's typically covered as part of your free training, but it's no doubt a lot to take in and sometimes things don't seem relevant until you're using the software daily. For spot needs like this, you can always call our Support team and they'll help you set things up how you want them. If you want more of an overview, our Office Manager YouTube Playlist covers a ton of stuff, so you can learn in your free time and discover new features as well. https://www.youtube.com/playlist?list=PL0-NdDlXenTCoxPLs0ZIMHihwTd5c3uMS
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Software
Reviewed on 13/03/2023
Very helpful
Very helpful
Pros
Easy to work with and service great value
Cons
Nothing. It works very well. Helpful service
Response from Practice-Web
Thanks so much for your thoughtful review, doctor! We're thrilled that Practice-Web is bringing value to your dental office.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent software and support team
Reviewed on 15/02/2023
The customer support is excellent!
The customer support is excellent!
Pros
Ease of use, simplicity and great support team!
Cons
NA, few more features from patient request could be added.
Response from Practice-Web
Thanks for your thoughtful review, Gayle! We're glad our software and support are delivering on expectations!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great software
Reviewed on 25/01/2023
Pros
This software is user friendly and reliable.
Cons
The chart section is a bit confusing but not bad.
Response from Practice-Web
Thanks so much for your thoughtful review, Candace! We're thrilled you find the software user-friendly and reliable.
Our team is always happy to walk you through things in the chart module as needed. However, we also have a chart module tutorial playlist in YouTube that you may find helpful as well: https://www.youtube.com/playlist?list=PL0-NdDlXenTB2JlDXbnSH2O7Bw7v1GieZ
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Honest assessment of the best Dental Software
Reviewed on 05/12/2022
This software is like a 5 course meal , that is the best i can describe
This software is like a 5 course meal , that is the best i can describe
Pros
Integration of all modules within the software
Cons
I'll like the be able to submit xrays within referal forms .
Response from Practice-Web
Thanks so much for your kind words, doctor! We're glad the comprehensiveness of the software has been helping your office thrive.
On the x-rays with referral forms - it is possible. A member of our Support team will be in touch soon to walk you through it. If we have trouble connecting, please message us at [email protected] and let us know when a good time is to help you get set up. Thanks!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Most incredible customer support team
Reviewed on 21/04/2021
I love practice web. I so happy with my purchase.
I love practice web. I so happy with my purchase.
Pros
The software is very easy to use and includes everything needed for compliance purposes.
Cons
Not having the option to edit the price and cost of procedures in an excel (Microsoft) format is a bit laborsome when you have to adjust pricing after a treatment plan has already been entered. At the moment, if I need to edit the cost of a procedure, I have to open each procedure entered and adjust the price individually. It would be great if we can adjust the pricing on a procedure without having to click and open each procedure.
Response from Practice-Web
Thank you so much for your kind words!!! It means a lot. We're thrilled you're thriving with Practice-Web and glad the Support team is delivering great service.
For the procedure fees question, you can update several procedure fees very quickly at once in the Procedure Code List in Practice-Web. Our support team reached out to you to demo this, but please call us at 800.845.9379 for help today. We look forward to helping you thrive!
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Long time satisfied user
Reviewed on 23/06/2022
Happy for many years. Being a smaller company, have worked with almost the same technicians. Also,...
Happy for many years. Being a smaller company, have worked with almost the same technicians. Also, have multiple practices, they were able to work out a reduced payment plan.
Pros
I think it is easy to learn; I have a small office and the entire staff is able to understand and use it.
Cons
A problem with filing insurance charges, then later the patient tells us that it was changed prior to that appt. Unable to use the new insurance with the no longer one out. How to reject the previous plan and forward same procedures to new plan.
Response from Practice-Web
Thanks so much for your kind words, doctor! I shared your feedback with the team and it made their day! We're glad you've found the software affordable and easy to integrate into your practices.
I believe your insurance concern was already addressed, but if you need further assistance, please give us a call at 800.845.9379 (opt 2) or email us at [email protected]. Thanks!
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Practice-Web Practice Management Software
Reviewed on 28/01/2022
Overall, we are very pleased with Practice-Web.
Overall, we are very pleased with Practice-Web.
Pros
This open-source software does everything we need for our daily operations, and now allows us to e-prescribe as well. The support team is always helpful, and everyone at the company, from the [SENSITIVE CONTENT] on down the chain has been a pleasure to work with.
Cons
The integration process was tricky, and a bit complex, but once done, performs well. Integration with prior data sets was the biggest challenge.
Reasons for Choosing Practice-Web
Data Team DDS was becoming outdated, and didn't offer the features we needed. Practice-Web allows us to easily text or email reminders for our patients to help reduce missed appointments.Response from Practice-Web
Thanks for your kind words, doctor! We shared this feedback with the team and it made their day. Very glad to hear your conversion from Data Team went smoothly and that Practice-Web's modern features like email, texting, and e-prescribing are helping boost your production and thrive!