Aloha Cloud Reviews

Overall this is a great system. It is a little dated but it does allow you to do many things that other POS systems dont.

I now have information on sales and inventory movement. This is helping me with staffing and supply chain management.

Sure promised lots and delivered little. I over payed for the least technical system out there. This system has been nothing but issues and a problem for our start up. We have had multiple NCR employees say they will fix our issues and disappear .

Wonderful customer service, simple set up, easy to customize functions, menus and items.

Overall, it's been a mixed experience. Our local retailer got bought out by NCR and that's been a difficult process because the level of personal support changed for the worse. One of our largest deployments was delayed by six months+ because they couldn't supply us with hardware! Yes, NCR could not supply the stuff they manufacture. But again, that's not a software issue. Specifically software, it's been a good experience.

The POS system, like others, allows me to track business flow when not in the store.

Completely mixed bag, usually negative. I especially disliked the phone call I received from NCR EMV development lead when I complained about th EMV pad being defective junk last year. The call was very rude and unprofessional.

I withheld final payment for the system until all the kinks were worked out and toward the end, I was told I was being given a discount of 10%. I still paid the full contracted amount that was agreed upon before the system was installed, but was confused how the discount was applied since the payment was the same. After many discussions, I finally understood: I was given a pre-purchase discount that sales personnel are allowed to give at their discretion. Someone in billing told me that "I was chosen" for the discount and it did not have to be given and she hoped that would show me their level of commitment. I told her, though the discount was appreciated when it was given months before, the initial discount had nothing to do with the service issues that occurred at installation, hence, that discount could not be applied to the problem. I told her that as a restaurant owner, I could not give someone a gift card as a gesture of generosity, and then, if when using it they had a bad experience, tell them, "at least you didn't pay full price"!

Aloha used to be more an industry standard but they are falling behind the times due to outdated software and ease of integration.

It is handy with reachingnour customers and very user friendly for our staff. We have a really hard time with our retail product growing and needing a barcode scanner but we don’t want to pay NCR more money when we have other issues with them that are not being resolved. It is also expensive. Some other businesses like ours use square and have no issues and have no monthly cost for the service, just merchant fees, which we also have in addition to our fees with NCR.

Overall I've been very pleased. I think it's obvious that NCR has taken it's decades of experience working with registers and retailers, fulfilling their needs, and applied it to the Silver app. It isn't the cheapest option on the market but it's way more reliable than any windows PC based POS. I'm not worried about viruses and windows errors or even brief power outages disrupting my business. If I have a wifi connection, I'm in business.

I have told, shown and recommend your system to many small business owners but they tend to go with other systems due to cost, they love the look on my bar with my 2 ipads on their stands, one for NCR Cimplebox calendar check ins and the other for NCR Silver POS studio sales.

I have used it quite a bit but not for years and I'm using again. The system has not changed much at all.

I have been so impressed. I have a lot of friends with restaurants, and I'm constantly singing NCR's praises. The fact that people use other ipad based registers makes no sense to me. This one literally pays for itself. in the amount I save by being able to use my own credit card processor.

Overall my experience with this product has been terrible. The system needs some sort of fix almost everyday, which could take 5 minutes or 3 hours. The customer service tends to have long hold times, and they will run you thru hours of testing even if you have already tried everything - seems like they just don't care and when you are trying to run a business it is very frustrating. If you run a business that does a couple of transactions an hour you will be fine, but it you have, or hope to have any sort of volume I would look elsewhere. Also, their technology isn't up to date...be sure you ask every single question and review other products before settling with this one.

Overall this product works very well, and is very easy to figure out if you sit and learn for a bit. There are many integrated functions that allow us to do many things within the system. The staff finds it very easy to use as well. Very few problems.

I like the product however anytime I have an issue i can get zero help i have been waiting on a supervisor call back for literally 2 motnhes every time i call i am told I need a supervisor and then I am told they will call me back and I STILL hve not got a call back and my systems are DOWN! Its INSANE!

Also with regular tech support I am constantly training NCR employees because they dont know enough about the systems to help me!

The system and software itself is good. It does what I need it to do and it does it efficiently and easily. Their customer service, however, is not always so good.

My overally experience has improved once we got the right equipment for our store. I can always reach a customer service rep when needed. I think that the price for the equipment and monthly service is fair.

Customer service has gotten worse of the last few years and most have no knowledge of the product. NCR Silver and NCR Counterpoint should be merged but within NCR neither business unit has any clue what the other does for customers.

It is too difficult to navigate the back of the house functionality. There are too many steps involved.

Its been id rate a 7 out of 10. It has helped but it is also limited.

It used to be awesome, but we are experiencing lots of errors with our credit card processing lately. After contacting customer service, we have received ZERO follow ups.

Overall it works great with ADP interface for timekeeping.