Klara Reviews

I like the convenience of messaging multiple patients with one message

The only thing that I have found that I don't like about Klara is when a patient has been "checked in" in the office, they sit down in the waiting room and then "confirm" their appointment, Klara then puts the appointment back to "pending". If the front desk is not closely monitoring the patients, they will not notice that the patient is no longer "checked in". When you have a patient count of over 200 - this becomes a daunting task

The ease to communicate with patients back and forth was easy and convenient with some patients but not every patient is tech savvy.

The online booking feature is a complete failure. The customer care between Klara and our practice was practically non existent. The AI aspect was not very accurate or helpful.

It helps us to be in contact with the patient in a certain way, and also provides the option of providing valuable information to the patient such as; appointment reminders, information request, etc.

It would be excellent to have more templates, depending on the scenario. For example, a template to provide the office number with the website would be helpful since the patient likes the doctor's profile and comments from other patients.

We like our support rep and we like that it is integrated with our practice management software, When the system is down there is continuous communication about the problem and progress of correction.

It's a little difficult to learn...not really difficult, just a learning curve

Onboarding was unnecessarily slow. Took 1-2 weeks to get on a 15 minute call. They had (4) different 15 minute calls prior to "launch date" which was still not officially launched. Constantly had to message the people in charge of our account to get any correspondence from them. By the time we had access to login and try out the features, we realized we were not given completely transparent information and that all of our staff would have access to every single clients information.

From the beginning we told the sales guy we were in-home healthcare that we have one entry staff with one client (which he was familiar with because his child also had the therapy we provide from another agency). I understand why doctors can have access to any clients info, but an entry level staff right out of high school should not have this information.

Overall, between the training/onboarding, awful communication (still waiting on a response to be removed from their contract 3 weeks ago - followed up 3 times and no response!), and it not actually being confidential I felt compelled to write a review. I dont usually write reviews, I've used bad software before. This one is by far the worse experience I have ever experienced which is sad because I am from the city/town that they are based in so I thought it was a sign that it would be a good fit. Guess not!

We ended up finding a HIPAA compliant chat online that we could practice on before making a committment. I will only do that moving forward with any software we try.

Length to launch date - especially when told that its taking forever because I am waiting on the person to respond come to find out s

It has helped so much with patient communication and paperwork! Most patients have already completed their new patient paperwork and sent in their insurance cards before they arrive. We also use it for tattoo removal consultations and just have the patients send in a photo of the tattoo for a price. It has been a huge benefit to our practice!

Nothing negative to say. Klara was easy to implement and it is integrated with our EMR!

The ease and accessibility of the messaging options. Since patients receive a text notification, the chances of reaching a patient quickly while still saving time on phone calls is invaluable. I also like the option to create templates to save even further time as well as the ability to send broadcasted messages and transcribe voicemails! All of these features are pretty great!

It would be nice if Klara actually interfaced with our EMR just so there are records in the patient's chart of conversations had by Klara text. This is just a small wish, though. Otherwise, no complaints other than the occasional tech issue causing some patients not to be able to access messages.

I love how easy it is to talk with patients. And it is so user friendly!

I do wish there was an area that the patient could send their information, and you could download it directly into software.

Our office does not have direct phone lines that patients can call into. We have a call center off site who handles phone calls from patient so Klara is a great way to communicate with patients directly who do not wish to go through our call center :) I also love that you can communicate with other doctors offices who participate with Klara to avoid calling and everything is documented too which is a plus while remaining HIPPA compliant.

Nothing I personally love Klara. I just hate that Klara locks you out for 1 hour after 3 incorrect attempts to login with no way to get back in hence forcing you to wait an hour to log back in. I wish there was a way to see what you are typing in as your password so that you can double check what you are typing to avoid incorrect entries.

Appointment confirmations are easy to use, and the best features include the ability to broadcast messages, discuss a patient internally, and assign the conversation to a team member.

There are glitches, an inability to delete certain messages, and an inability to add certain numbers to the patients' lists even though they are cell phone numbers rather than landlines.

I love the ease of communicating with the patients of the practice

Some people don't know how to properly navigate klara

THE FACT THAT WE ARE ABLE TO HAE RECORDS OF CONVERSATIONS ABOUT QUESTIONS OR CONCERNS. ALONG WITH BEING ABLE TO COMMUNICATE WITH STAFF WITHIN THE SAME CONVERSATION ABOUT CONCERNS

THE ALLOWANCE OF MULTIPLE PATIENTS ACCOUNTS. MAKES IT HARD TO FIND THE MOST CURRENT ACCOUNT.

Being able to send bulk messages and the fact that all the information transfers over to ModMed.

There really isn't anything I don't like yet.

I like how Klara has a user-friendly interface and it's easier to guide the patients how to navigate during a telehealth visit.

Recently our patients have been having issues logging in and unable to view certain documents that we send. I understand that security may play a factor but I would hope there could be an easier but still secure way

It is great to be able to text patient's easily and securely.

It is very difficult to merge patient's charts. If there is a phone # on both charts and we take out the # on one to merge,then we can't activate the phone # on the other chart. The only way to do this is to unlink it, add the phone # in, then link the chart back up.

Ease of use, allows for decrease in phone calls and easy communication with patients

No issues with Klara, great operating system

I like that Klara makes it easy to talk to patients and also communicate with our team members all in one place

When the automated messages get sent out, it bumps a patients message up and we sometimes miss it.

Able to reach patients quicker as most people prefer to text. I enjoy the fact that forms can be sent to the patients.

Nothing negative to say, it's user friendly

WE CAN INSTANLY TALK TO ANYONE NO MATTER WHERE THEY ARE

SOMETIMES PEOPLE SHARE THE SAME NUMBER AND IT COULD GET CONFUSING

A convenient way to communicate securely with patients.

Sometimes patients complain it is annoying to login and that the forms do not autosave mid-way nor allow any field to be empty even if it is irrelevant