Deskera ERP Reviews

I love that its an affordable solution to an expensive problem, meaning its is an all in one suite that tackles problems from all angles and is completely easy to learn with just a bit of onboarding.

From my research, the company is trying to expand from its comfort zone in SE Asia to the West and is compared often with Zoho Suites, another amazing product which is a bit pricey, AKA too rich for my blood at the moment. There are minor hiccups with Deskera but are mostly my own fault that is solved with a quick chat to the responsive customer support team.

I bought this software on an Appsumo deal, the roadmap was in place and numerous times I was assured that my country (Ireland) would be updated shortly. After many months I gave up asking, they could apparently do the other parts of the EU but one other country was a problem despite the fact I was not the only one asking about Ireland at the time.

Many months later I made time to go back and explore the system that claims to do everything a business will ever need only to find that I'm told at every turn I need to add my credit card to do anything?? Does my lifetime deal no longer exist??

I submitted posts to the Deskera User Group on Facebook in order to try resolve the matter, so far two have been declined because it looks to me as though they don't want to respond in relation to the payment or whether Ireland is ready yet about a year after I last asked.

It looks promising, their customer support is shocking and a company that decides to decline posts asking valid queries instead of dealing with a customer who has already made payment to them doesn't in my view deserve the business.

Pity, it looks to have a lot of great features but with the prices they're currently charging feels like they regret offering the deal they did and that some of us wouldn't bother them with questions any longer.

To justify their prices they really do need to get a handle on customer service too.

I'm currently using Deskera for accounting to replace Waveapps. While there seems to be a bit of a learning curve, it's not all that different, and there is a large feature set. Accounting *alone* is worth the price for me. I'm planning to bring on some VAs and contractors early next year and having HR and CRM functionality in one tool is a huge value.

The "revamped" interface is great but still undergoing some integrations. The main thing missing for me from Waveapps is the ability to connect my business credit card to track expenses (my bank account workds fine).

Customer service has been very responsive and let me know it's under development, but for now I still have to import items which is annoying.

It's really hard to find software that looks good and does things well. I'm so happy to say that Deskera does both. It's extremely promising and the product roadmap for the future looks great. I really bought it to replace my accounting but I think I'll be able to replace my CRM as well. I LOVE how they've separated Books, Sales and People, it's very clear and easy to see different sections of your biz.

Note that this isn't what Deskera was mainly created for so it's a bit unfair to say, but this does ask what I least like, so I'd love to have there been a contract/client agreement and e-sign feature already fully fleshed out in "Sales". I will have to wait for this, but it's not a big deal as I think it's in the pipeline.

For the price I paid for this software, it was MUCH cheaper than the monthly subscriptions of other business accounting tools. I really like that it has automated depreciation.

This software is hideously designed. There is no simple way to view a ledger so once a transaction is entered you can't go back and read descriptions or see attached files. And while I get that the ledger should be a permanent record, there is no easy way to add voiding transactions for when things are refunded.

Easy to set-up
Ability to integrate CRM, Sales, Accounting and Payroll in one app
Roadmap for features

unable to use in Canada right now but it's due to be released here within a month or two

The UI is incredible, and the team are really proactive. It just works really well, it's not clunky at all. It tries to do a LOT of different things and that's usually not a good thing, but they seem to have pulled it off!

It's not integrated with UK HMRC yet, but this is meant to be coming Q4 2020. Also needs Amazon Seller Central integration (coming) and eBay integration.

Everything i need for accounting in one software

easy to navigate UI

Automation (super important for me)

I would have like to have video tutorials on how different types of businesses use Deskera

some countries and banks are not yet fully compatible

needs to support more business types and templates to choose from.

There is so much what I really like about this software so it could be a very long text. But I will say it in short. This software is really amazing and a all in one solution for my business. I really love the way it works and the massive value of this tool. Before Deskera I needed several pieces of software to get my daily tasks done. With Deskera I found a solution to get so much stuff done. And that all in one tool! The App is also a nice additional solution to have my business always in my pocket.

There is not much negative to say. The only thing which could be approved is the app solution. It would be great to click on an e-mail or telephone number inside the CRM to open it/start a call.

CRM, api. These 2 things really make deskera different. With integration ready with other app, sync between them is just a few clicks away. Integration is the thing I like the most about this software.

It's lack integration for bank feed for my country. As I'm using other bank rather than integrated bank, it makes extra effort to key in some data manually.

1. Pricing!! Most of us think it is costlier than the other solutions, but the fact is it is not. This ERP has a deadly combination of most ERP pillars CRM, BOOKS and PAYROLL modules.
2. It will significantly not only reduce administrative and operating costs but also improve overall productivity.
3. Not only web app has Good UX and UI but also it has one of the finest Mobile App I've ever used in an ERP; it makes your ERP available anytime anywhere right into your pocket.
4. You can manage shops, vendors, supply, sales, payroll, accounting everything from one Deskera.
5. Fully Goods and Services Tax compliant along with all major banks support. (India)
6. Deskera provides user-defined reports, intuitive charts and graphs and customizable alerts to monitor system changes.
7. They recently launched custom branding with CNAME, now we have it on our own domain as a completely white-labelled solution.
8. Customer service, they are responsive and profoundly serious about the product.

1. As it is a full-fledged ERP, So the learning curve for advanced features is steep.
2. I wish it had a project management tool, right now for that specific reason we have to use another product.
3. Deskera is something that can become a crucial part of any organization in no time IMHO having two-factor authentication will lead to better reliability and worry-free experience.
4. Too much overwhelming for freelancers and small teams but good for large teams.
5. Integrations like Pabbly Connect, Shopify, WooCommerce, Amazon etc are missing.

Deskera really covers all the bases in an integrated solution. From your marketing to your sales and accounting, you don't need to jump through hoops and hook different solutions : it's all there.
Also the licensing scheme is really neat: you pay for power users, but normal users are free. So you don't have to worry about the costs when your company grows or when you use external consultants that need to fill timesheets and expenses.
It's really a good thing for us.

As most of these solutions, since it's very complete, it's a bit overwhelming. Different countries have different requirements, and your previous solutuion might not play nice to export/import current data.
You will need to review things with your accounbtant, your sales team your product team...
Make surwe you take your time, it's not a 2 hours project to get started...

In Deskera, all the ERP models like Finance, CRM, HR, Material Management, Sales and Distribution can be found under one roof. All the modules are well integrated with each other. It cost is very less than other ERP software available in the market. Its support is also good and responds quickly.

Very less study materials user group are available. Therefore if we are stuck in any issue the very less study material are available to resolved the issue. We have to solve our issue on our own. Very less help we get from google or YouTube.

Love the mobile-first design for an accounting SAAS!

No cons yet but looking for a simple way to export monthly reports for a non-profit organization.

It has all the features which we ever wanted for running over business like CRM, Invoicing tool, and Finance management module to understand the flow and utilization of the money.

Nothing as such but native integrations with Yes Bank and Bank of Baroda as well as some essential features like revenue projections and forecasting will make it a killer business tool.

Finally a good alternative to Zoho, Bitrix24 or Quickbooks that I had already used before!
The interface is much more pleasant and it is easier to find your way around because even if everything is well integrated in this application (Books, CRM and People), these 3 main functions are well separated at the menu level to display only the options we need each time.
The CRM part of Deskera largely replaces my HubSpot that I had before and is less expensive as soon as we want to use email. It's really nice to be able to manage everything from a single application. Also the android application is really fantastic and well thought out.

I would also have liked to have a good PM integrated into Deskera so I wouldn't have to use another application for my project management, but fortunately we can use Zapier and Pabbly Connect to automate processes. Also I hope they will add other languages like French for example!

Very simple to set up and use, great functionality, perfect for my small business. I love the fact I can access (almost) everything I need from one user interface. For a retail outlet like mine, the inventory, matched with accounts and payroll make it very easy to see my business at a glance.

No real cons discovered yet! The company is working hard to add new features and functionality, and they're very responsive to any issues / queries.