Deskera ERP

4.5 (205)
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Deskera is an all in one ERP, CRM & HR platform

Overall rating

4.5 /5
(205)
Value for Money
4.6/5
Features
4.4/5
Ease of Use
4.4/5
Customer Support
4.6/5

91%
recommended this app
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205 Reviews

Muhammad Edwin
Muhammad Edwin
Overall rating
  • Industry: Design
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

When 3 Important Pillars Are Insnyc

Reviewed on 03/12/2020

Easy to learn and use. Especially if you have background and know exactly what you are doing.

Easy to learn and use. Especially if you have background and know exactly what you are doing.

Pros

The most outstanding feature is the dashboard. I get to see the overall performance of my company in a single view.

Cons

My only concern is the support for local taxation and deductions. But I believe in the future they will start adding this to the system. But you can do this manually.

Verified Reviewer
Overall rating
  • Industry: Capital Markets
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ultimate App for Business Owners

Reviewed on 16/11/2020

I find myself saving money on other software subscriptions because Deskera is robust enough to...

I find myself saving money on other software subscriptions because Deskera is robust enough to replace them!

Well thought out, seamless and easy to use Ui/Ux that is suitable for an SME or a large company

Pros

The first feature that i like about deskera is the ability to view different organisation within the same login email. That’s a huge one for me!

Here are the rest of the things that i find great about Deskera:
- i just need to learn this 1 app instead of buying several software and worry about integration later on
- aggressive product development roadmap backed by substaintial funding
- mature established product in the market with existing mmr customers so i am not worried that they are expanding beyond just a HRM software since they already nailed it on their HRM development
- access controls that are not confusing to setup since deskera is split into (ERP, CRM and People)
- supports compliance and regulations from many countries (and growing)
- Well thought out, seamless and easy to use Ui/Ux that is suitable for an SME or a large company
- API + Whitelabeling + CNAME!!
- There is a “mailchimp” within the CRM so i can send emails campaigns :)
- Last but not least: Great team from Singapore!

Cons

I would need to use the desktop version of Deskera to administer new employees

Alternatives Considered

QuickBooks Enterprise

Reasons for Choosing Deskera ERP

Due to expanding needs of the business, i find that Deskera covers wider spectrum of performance.

Switched From

Zoho Desk

Reasons for Switching to Deskera ERP

Deskera is at a different league altogether, it can do so much more than most of the standalone solution in the market.
Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Completely Amateur Software

Reviewed on 21/07/2021

I would stay away.

In the span of 1 month, I initially reported 4 bugs, only to have 2 bugs fixed,...

I would stay away.

In the span of 1 month, I initially reported 4 bugs, only to have 2 bugs fixed, and I ended up with a whole new set of 5 bugs. All while wasting 30+ hours QA'ing the product for them because they don't know how to integrate with Stripe properly.

The reviews on G2, Capterra, and Appsumo must be sponsored because there's no way I'm the only person who integrated Stripe with Deskera and I'm the only one with tech glitches. 3 business owners contacted me asking why I'm sending duplicate invoices. Kudos to the Deskera team for adding Stripe integration WITHOUT testing and WITHOUT performing QA.

Pros

Nothing was positive about this experience for 4 months.

Cons

It's been 1 month since my original request to have fixes to something so simple, and more importantly, REASONABLE. (1) Email invoices directly from Deskera app (2) Add a payment link in the body of the email. (3) Add a payment link to the attached invoice. (4) Add payment details to their Integrated "Stripe Express" Dashboard. For bug (4), imagine as a business owner receiving 20 payments and none of them have customer info or any other details, all that Deskera shows is a blank page with totals. Photo is attached here https://tinyurl.com/yfev3e5g. This was the response for (4), and I quote: "If you further want to confirm who all have paid, that is what the Bank reconciliation process is for. You will need to reconcile your bank against the various payments you receive regularly as well..."

(1) was resolved
(2) was resolved
(3) was not resolved
(4) was not resolved
There is a new (5th) problem where integration with Stripe sends out phantom invoices that are separate from the invoices generated in Deskera. Accompanying the (5th) problem is a (6th) problem, where this new phantom invoice contains (A) a different Invoice # (B) contains different net terms and (C) contains a different date of issue. Another new problem after integrating with Stripe, (7) there is no connection back and forth. I.e. I send out an invoice for $1,000. Client asks for a $200 price adjustment. Deskera invoice is updated to show $800. The payment link does not update to reflect new $800 total.

Tae
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Making the Switch

Reviewed on 30/11/2020

It covers distinct separate phases of my company and allows for the combining of different paid...

It covers distinct separate phases of my company and allows for the combining of different paid services. I look to continue saving on monthly expenses by having an effective and budget friendly solution.

Pros

I love that the developer of the software is listening to the users inside their Facebook private group and implementing the suggestions and changes. Any issues that arise are handled and provided with constant updates.

New features and integrations are being deployed frequently, adding value to the purchase.

The features and rich enough for my purposes and provides a tremendous value for my company.

Cons

While the software is not complex, making the transitions from decades of Quickbooks is time-consuming. I wish there was a way to import all my data and make the process a bit quicker and smoother. (Unless I overlooked this option somehow)

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great SMB accounting software with loads of extras

Reviewed on 04/11/2020

Pros

I'm currently using Deskera for accounting to replace Waveapps. While there seems to be a bit of a learning curve, it's not all that different, and there is a large feature set. Accounting *alone* is worth the price for me. I'm planning to bring on some VAs and contractors early next year and having HR and CRM functionality in one tool is a huge value.

Cons

The "revamped" interface is great but still undergoing some integrations. The main thing missing for me from Waveapps is the ability to connect my business credit card to track expenses (my bank account workds fine).

Customer service has been very responsive and let me know it's under development, but for now I still have to import items which is annoying.

Alternatives Considered

QuickBooks Enterprise and Wave

Reasons for Choosing Deskera ERP

I wanted to consolidate my business tools, focusing first on my accounting options.

Switched From

Wave

Reasons for Switching to Deskera ERP

The combination and integration of tools in Deskera will replace future needs for separate HR and CRM subscriptions.
Verified Reviewer
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Gorgeous UI, Well-Thought and Feature-Rich

Reviewed on 01/12/2020

Great! Really happy with the non-chunky, bold and sleek UI. Really nothing to complain about.

Great! Really happy with the non-chunky, bold and sleek UI. Really nothing to complain about.

Pros

It's really hard to find software that looks good and does things well. I'm so happy to say that Deskera does both. It's extremely promising and the product roadmap for the future looks great. I really bought it to replace my accounting but I think I'll be able to replace my CRM as well. I LOVE how they've separated Books, Sales and People, it's very clear and easy to see different sections of your biz.

Cons

Note that this isn't what Deskera was mainly created for so it's a bit unfair to say, but this does ask what I least like, so I'd love to have there been a contract/client agreement and e-sign feature already fully fleshed out in "Sales". I will have to wait for this, but it's not a big deal as I think it's in the pipeline.

Verified Reviewer
Overall rating
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A beautiful well-rounded platform

Reviewed on 01/12/2020

Really good, and excited to see what the future will bring.

Really good, and excited to see what the future will bring.

Pros

The UI is incredible, and the team are really proactive. It just works really well, it's not clunky at all. It tries to do a LOT of different things and that's usually not a good thing, but they seem to have pulled it off!

Cons

It's not integrated with UK HMRC yet, but this is meant to be coming Q4 2020. Also needs Amazon Seller Central integration (coming) and eBay integration.

Shlomo
Shlomo
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy Invoicing

Reviewed on 10/11/2020

So far, I really like the software, it has helped me stay on top of invoicing & getting paid.
I...

So far, I really like the software, it has helped me stay on top of invoicing & getting paid.
I still have a lot to learn, but their Customer service & training is unbelievable.
I have already spoken with them many times & got help almost instantly & I am sure whatever other questions I throw their way will not go unanswered.

Pros

Easier to use & understand than Quickbooks

Cons

So many features to learn, but that is not a con, it's actually great, I will probably be able to get rid of 2 or 3 other programs that I am paying for because of this all-in-one system. I just need to learn how to use it.

Alternatives Considered

QuickBooks Desktop

Reasons for Choosing Deskera ERP

I saw a webinar for Deskera & it just made sense!

Reasons for Switching to Deskera ERP

Deskera Customer support is absolutely excellent. Also, the software is easy to use & intuitive.
Yvens
Yvens
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

I'm no longer scare of the IRS

Reviewed on 22/12/2020

Being organized is my biggest problem, Deskera is making it so much easier to avoid issues with...

Being organized is my biggest problem, Deskera is making it so much easier to avoid issues with IRS. Though it does multiple things at once, Deskera does a great job doing all things well.

Pros

Everything i need for accounting in one software

easy to navigate UI

Automation (super important for me)

Cons

I would have like to have video tutorials on how different types of businesses use Deskera

some countries and banks are not yet fully compatible

needs to support more business types and templates to choose from.

Alternatives Considered

Wave

Reasons for Switching to Deskera ERP

Deskera supports more than just canada and the united states, so it would have more financial support over the coming years, making it stable
Verified Reviewer
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use and intuitive software for small businesses

Reviewed on 04/12/2020

Pros

Easy to set-up
Ability to integrate CRM, Sales, Accounting and Payroll in one app
Roadmap for features

Cons

unable to use in Canada right now but it's due to be released here within a month or two

Alternatives Considered

FreshBooks

Reasons for Choosing Deskera ERP

Was using an old version of QuickBooks and didn't want to pay a subscription for the updated version but did want online access

Switched From

QuickBooks Online

Reasons for Switching to Deskera ERP

Great offer through AppSumo and responsive support/community via a FB group
Michael
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

All-in-one solution that you can grow from within

Reviewed on 07/12/2020

As the founder of a creative agency, we spend a lot of our time researching suitable software for...

As the founder of a creative agency, we spend a lot of our time researching suitable software for our clients. Deskera surprised us pleasantly in that it's a potentially complete solution for our eCommerce clients based in the UK and EU, pending compliance. We normally use a mix of ShipStation, accounting software, HR software and so on but with Deskera seeing everything is in one place, we're looking at recommending it as a one-stop-all-in-one solution for our clients. We're very much looking forward for most of the pain points for UK/EU adoption to be addressed by Q1 2021.

Pros

I liked that each app (Books, Sales/CRM and HR) launches on their own subdomain for clear focus and purpose. If they all were in a single location it would have been a very cluttered experience. Each app has more features that you would expect. I really liked that you could start out in Deskera and as you grow, even to a really large size, you wouldn't need to look for a more powerful solution as you can remain within Deskera and keep growing inside of it. This is because it covers all the basic needs of a small business, but also covers the needs of a fast-growing enterprise, providing a secure growth pathway for your business.

Cons

The fact that they only just launched for the Western markets meant that they weren't fully compliant for most countries in the UK and Europe but they have quickly addressed this by doubling down on compliance for each country based on priority. I've been impressed with compliance uptake. The other thing I didn't like was the lack of mail tracking integrations for UK or European mail services, there wasn't any indication of when they will get added. It looks as though some of UK/EU users might have to externalise mail tracking outside of Deskera for the foreseeable future.

Alternatives Considered

CompanyHub, ShipStation, FreeAgent, Xero and HubSpot CRM

Reasons for Switching to Deskera ERP

While we usually find that a product or service does not always work that well as an "all-in-one" approach, we do believe that separating services that do them very well is best, Deskera seems to do it very well as an all in one solution that we haven't seen in other systems.
Rangel
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Outstanding All-in-One Solution for Small Business

Reviewed on 18/12/2020

I was simply an accounting software guy at the time. Prepared to sign up for Quickbooks. I was...

I was simply an accounting software guy at the time. Prepared to sign up for Quickbooks. I was surprised to see that everything looked pleasantly clean and nice while onboarding. The good surprise was to see Deskera's other characteristics and additional modules such as the webpage builder. It has also an email templates for email campaigns to make the suite of application a must have package.

The technical support is beyond anything else I’ve experienced, including a very supportive Facebook group that doesn't give me the feeling that after the sale is done, it's going anywhere. This makes me feel better about my acquisition.

Pros

1. Outstanding support
2. Easy to use interface
3. Feature rich mobile application
4. Regular improvements and hot fix
5. Pleasing UI
6. All solutions required for a small and medium size business to operate is included in the suite of applications.
7. Pricing

Cons

I would love to see contract management and digital signatures plus more store integrations, but these are on the roadmap and next year it seems they will be available. Some additional improvements to strengthen the UI/UI by minimizing navigation clicks and page transitions can be implemented.

Philippe
Overall rating
  • Industry: Publishing
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product

Reviewed on 14/11/2021

At first it was a little confusing from a desktop app to a web based app but it’s great.
I would...

At first it was a little confusing from a desktop app to a web based app but it’s great.
I would like to change language inside my way. Not their way. The translation is nonsense.

Pros

Mostly I use it for invoicing, accounting and CRM.
Payrolls are too complicated for it on my country.
It’s a pleasure to work with it. Easy to set up the products, the suppliers, customers and to customize yours invoices and quote.
Great value.

Cons

Not much : I will love to see a portal for customers like Agiled.app does.
Translation in French is a joke.

Robert
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Solid sales, accounting and payroll with lots of upcoming features!

Reviewed on 18/12/2020

They are a responsive with support and offer helpful weekly updates/overviews on their FB channel. ...

They are a responsive with support and offer helpful weekly updates/overviews on their FB channel. I'm happy with the purchase and look forward to their planned features. I've worked with Oracle, Epicor and Quickbook systems and they are not as robust but are making good progress. I'm pleased for my basic needs but you should review their product in detail to determine if it offers everything you need now or in the near future.

Pros

I'm using Deskera primarily for sales, accounting and starting to setup the payroll. My business provides educational training for sale and also processes donations. I like the simplicity of the interface and the broad number of features. I've used QuickBooks for years and this product does not match their features, but does address the core features I need.

Cons

The objective of Deskera is to offer a multi-national platform that works in multiple companies. Their US company features are fairly complete so check it out first. Their approach to must functionality is to support the basics so if you need in-depth features or customizations this won't be the package for you.

Alternatives Considered

QuickBooks Online Advanced and Xero

Reasons for Choosing Deskera ERP

Quickbooks is continually raising their prices and offers many features I don't need. They are not a good choice for basic accounting and payroll.

Switched From

QuickBooks Enterprise

Reasons for Switching to Deskera ERP

Pricing, planned features and existing functionality for my needs.
Ryan
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Deskera Books is a great replacement for QuickBooks.

Reviewed on 13/11/2020

Pros

I've long been searching for a replacement for QuickBooks. Even my Intuit certified accounted loathes QuickBooks. Deskera Books has an easier interface and does everything I need it to do for invoicing and balancing my bank ledgers.

Cons

None so far. It does everything I need from an accounting standpoint.

Alternatives Considered

Xero

Reasons for Choosing Deskera ERP

QuickBooks can be cumbersome and is expensive. Deskera Books does everything QuockBooks does and more. Deskera also has an integration with WooCommerce natively, so recociling sales is even easier.

Reasons for Switching to Deskera ERP

Pricing and the native WooCommerce integrations made Deskara a slam dunk.
Divaksh
Divaksh
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Deskera all-in-one platform has potential to make all other tools useless!

Reviewed on 20/11/2020

Pros

1. Pricing!! Most of us think it is costlier than the other solutions, but the fact is it is not. This ERP has a deadly combination of most ERP pillars CRM, BOOKS and PAYROLL modules.
2. It will significantly not only reduce administrative and operating costs but also improve overall productivity.
3. Not only web app has Good UX and UI but also it has one of the finest Mobile App I've ever used in an ERP; it makes your ERP available anytime anywhere right into your pocket.
4. You can manage shops, vendors, supply, sales, payroll, accounting everything from one Deskera.
5. Fully Goods and Services Tax compliant along with all major banks support. (India)
6. Deskera provides user-defined reports, intuitive charts and graphs and customizable alerts to monitor system changes.
7. They recently launched custom branding with CNAME, now we have it on our own domain as a completely white-labelled solution.
8. Customer service, they are responsive and profoundly serious about the product.

Cons

1. As it is a full-fledged ERP, So the learning curve for advanced features is steep.
2. I wish it had a project management tool, right now for that specific reason we have to use another product.
3. Deskera is something that can become a crucial part of any organization in no time IMHO having two-factor authentication will lead to better reliability and worry-free experience.
4. Too much overwhelming for freelancers and small teams but good for large teams.
5. Integrations like Pabbly Connect, Shopify, WooCommerce, Amazon etc are missing.

Ninos
Ninos
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Could be better

Reviewed on 13/07/2022

overall it's good if used alone without the need for crm or other products
its best if you dont...

overall it's good if used alone without the need for crm or other products
its best if you dont require heavy customisation to your invoices , templates etc..

Pros

I liked that it's a mature product
the support is always quick and helpful
the software is fast
covers all the basics

Cons

lacks full customisation that i needed
no integration between their own products! i.e Deskera CRM and Books
so we ended up adding clients twice.. as if we're using totally separate tools
which eventually was a dealbreaker for us

Tjakoen
Tjakoen
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Value for a CRM with core features

Reviewed on 28/11/2020

Easy to use

Easy to use

Pros

They have an almost too good to be true pricing system. You only have to pay for power users (admins).

This is probably the best bang for buck in the industry. Their support is also very active and they take great effort to build their community

We got the software specifically for the CRM, but it is also bundled with great Bookeeping and HRM saoos

Cons

The only missing feature for us is inbuilt Proposals. Quoting and invoicing is includes with books. But as of now our would have to use Zapier to integrate with your proposals app.

It should be noted that they have proposals in their develop roadmap

Debbie
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Really poor service, wouldn't recommend

Reviewed on 26/02/2022

Very bad

Very bad

Pros

I bought this software on an Appsumo deal, the roadmap was in place and numerous times I was assured that my country (Ireland) would be updated shortly. After many months I gave up asking, they could apparently do the other parts of the EU but one other country was a problem despite the fact I was not the only one asking about Ireland at the time.

Many months later I made time to go back and explore the system that claims to do everything a business will ever need only to find that I'm told at every turn I need to add my credit card to do anything?? Does my lifetime deal no longer exist??

I submitted posts to the Deskera User Group on Facebook in order to try resolve the matter, so far two have been declined because it looks to me as though they don't want to respond in relation to the payment or whether Ireland is ready yet about a year after I last asked.

Cons

It looks promising, their customer support is shocking and a company that decides to decline posts asking valid queries instead of dealing with a customer who has already made payment to them doesn't in my view deserve the business.

Pity, it looks to have a lot of great features but with the prices they're currently charging feels like they regret offering the deal they did and that some of us wouldn't bother them with questions any longer.

To justify their prices they really do need to get a handle on customer service too.

Dr. Suman
Dr. Suman
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Deskera will create a new era in integrated business management software

Reviewed on 09/12/2020

Pros

All-in one software for managing business processes.
Very short learning curve.
Amazing mobile app.

Cons

Automation features are missing (update: they are coming up with visual automation builder - impressive)

Sagar
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

One of the best all in one softwares

Reviewed on 30/11/2020

Pros

Its bookkeeping system is all the compliances ready for GST in India and the separate option for quotation sending is really helpful. How can I miss my most favorite feature that is the bank reconcilement. Apart from that the HRM system also serves the purpose and I use it for payroll and attendance management system now.

Cons

Some advanced features are missing in the CRM. I would also like to get the employee attendance tracking system in the HRM. Though it's on their roadmap.

Alternatives Considered

Zoho CRM

Reasons for Switching to Deskera ERP

Price and Support
Ninos
Ninos
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A complete solution

Reviewed on 05/01/2022

Overall happy with the experience , does what i need especially Books and CRM which are the main...

Overall happy with the experience , does what i need especially Books and CRM which are the main two i use.

Pros

What i like most about Deskera is the fact that it's a suite of products, that cover almost all needs from CRM, invoicing and finances, bookkeeping, and creating forms.

I've used the support a couple of times, and they've always been helpful and fast to reply.

overall the software is easy to use, and has good built-in functionalities.

Cons

What i didn't like is the lack of integration between the products.
for example, creating an account in CRM doesn't sync with Books products, so in a way, they're separate products under one software umbrella.

Lukas
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Not the best, very faulty

Reviewed on 13/05/2022

Pros

It used to work for me but not anymore. Invoices used to get sent on time and in the right place on the right time but now the software seems to be very glitchy.

Cons

Invoices are sent to the customer on the wrong date with a wrong due date. There are also times when an invoice and reminder are not sent to the customer or it goes directly to spam. Furthermore, overdue payment reminders are also not sent to the customer and recurring invoices could not be changed or discontinued. It's been affecting our business since it gives a bad impression to our customers. I have contacted support about this, but nothing has been done to fix it.

Mitul
Mitul
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

All in one Business Software for my Compnay

Reviewed on 28/11/2020

Pros

Being in It and Technology and use almost all the claimed solution but there in non tool that can do what Deskera does.
It is my all time favorite CRM for pipeline management and great tools for invoicing.

I just started the process of using Deskera however the support with online training plus the community makes this one incredible and amazing deal, a must buy.

The amount of dedication from the team is just astonishing. I can't even keep up with the new features and webinars they put out every single week!

I'll be looking forward to implementing it, and all the good things to come. Thank you and good luck to Deskera team!

Cons

Its a Big platfrom still exploring lot of features

vinay
vinay
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Quality of the product is very good, Customer service can be improved.

Reviewed on 12/07/2018

Pros

The user interface is fairly good, It really impress me with its front end and modules implementation.

Cons

There customer service is not worst of bad it is ok and i feel they can be good or very good as the product is nice and it has no major drawback which service guy has to face they just need to be easily reachable.