WATI Reviews

Easy to use, Plenty of features like automation, knowbot, integrations that are highly used by us and There is detailed documentation and detailed FAQ's which help us self resolve queries. They do someting innovative every month with new version.

Customer support needs to be improved,Sometime if there is error while broadcasting platform doesn't show exect error or what we need to do.

Easy to use and helps us keep customers updated on their orders and answer their questions quickly.

Mobile App speed can be improved, but it gets the job done when I need to interact with customers on the go.

WATI's seamless integration with WhatsApp has been a game-changer for us. The platform makes it incredibly easy to manage customer interactions, automate responses, and maintain a personal touch. The user-friendly interface, combined with powerful features like broadcast messaging and chat automation, really helps streamline our communication efforts and improve overall efficiency.

While WATI has been incredibly helpful in streamlining our communication, it would be great to see more customization options for automation flows and reporting. Adding a few more advanced features could make it even more powerful. Overall, though, it's a fantastic tool that has greatly improved our customer engagement

WATI is a powerful WhatsApp automation tool with key benefits like efficient message automation, an easy-to-use interface, and personalized customer engagement, making it ideal for handling high volumes of customer inquiries. It integrates well with CRM systems and provides valuable analytics for optimizing communication.

it may be pricey for smaller businesses, lacks some advanced customization options, and can have a learning curve for full utilization. As a WhatsApp-specific tool, it’s also dependent on WhatsApp’s policies which might limit flexibility for some businesses.

WATI offers wide array features like automated response, tags/lables, CRM integration etc that make it powerful communication tool.

By default, the chat closes after 24 hours and only opens when a guest sends a text

The UI of WATI is so easy and convenient to use that it does not require any separate training. Submission of templates for approval on the WATI platform is also a seamless issue. Live data shows delivery, read and replied metrics. Dedicated live agents can handle user queries on the same platform and chats can be marked as resolved. The Chatbot Builder is also fairly easy to use.

Applying delay of more than 30 seconds is not supported on the Chatbot platform and it becomes increasingly difficult to incorporate delays of several hours in specific business cases (for example when we want to send an automated feedback message to the customer after 8 hours of the user requesting a Service Request).
The clicks data is also not very reliable and the callback report does not get fed to MoEngage properly on integration.

There are many pros of WATI such as easy to navigate UI, Effective Audience Segmentation, seamless whatsApp integration, cool automation features and many more.

limitations in customizing message templates and layouts, which may restrict creativity in designing unique broadcasts.

We have been using Wati for our customer care and marketing messages on WhatsApp, and it has significantly transformed the way we interact with our clients. The platform is incredibly user-friendly and offers a wide range of features that make managing customer interactions seamless and efficient.

Occasionally the speed of auto replies and chatbot replies is slower than expected and the customer support is not useful as the replies given are always links to articles/documentation already available which is mostly read first and since we were not able to find a solution that is when we contact customer support but it creates a useless loop.

It’s intuitive and user-friendly for building chatbots, though broadcast and trigger settings can be tricky. The webhook integration with our CRM ensures seamless customer interactions.
Overall, Wati has significantly improved our customer support and saved time for our sales team.

We haven't had the need to interact with Wati's customer support team yet.

While the software works well most of the time, occasional glitches can occur, so it’s important to stay vigilant and be ready to step in if a bot fails.

The seamless integration with WhatsApp Business and the user-friendly interface make WATI a standout solution. It simplifies communication with customers, especially with features like automated messaging, contact segmentation, and template management. Their customer support is responsive and knowledgeable, ensuring any issues are quickly resolved. The platform's ability to handle multiple conversations at once is invaluable for businesses looking to scale efficiently.

The pricing could be more flexible for smaller businesses or startups. Additionally, some advanced features like analytics could be more robust, offering deeper insights into customer interactions.