SAP Concur Reviews

SAP Concur is a travel and expense management platform that helps businesses automate and streamline their travel and expense processes. It offers a range of features and tools to help businesses manage and track employee travel and expenses, including support for booking travel, creating and approving expense reports, and integrating with popular accounting and HR systems. SAP Concur is abale to automate and streamline travel and expense management processes. This platform helped us to reduce the time and resources they spend on manual travel and expense tasks, freeing up more time to focus on other areas of our business. Platform's integrations with popular accounting and HR systems, such as QuickBooks and Workday, which makes this a Powerful System.

According to the experience, this platform may be expensive, especially for businesses that have a high volume of travel and expense activity.

I like the fact that it integrates well with other systems that we already use like the SunSystems API to allows us to integrate our SunSystems which the Finance department uses. I like its easy and clear workflows which are intuitive even for a novice and non technical stakeholder. I also like the customisation option because in my organisation we got an offering that uses our internal financial lingo and policies making it easy to transition to the system. I also like the report header function which allows you to enter repetitive fields that would be common for every expense so that it automatically populates them for you when you create a new expense. I also love the modern UX and UI which is consistent to most web apps that people are already used to. I like the fact that it is cloud based and only needs a browser to access the full application without having to install a client or agent or dependencies on your machine which improves mobility as you can do your business wherever you can get a browser and internet access. Mobility is huge in my organisation and this is a feature which save us lots of time and money. i like the feature which allows you to dedlegate roles to a colleague allowing someone to manage your requests and/or expenses on your behalf where you might be busy or on leave. I like the audit trail feature which allows efficient tracking of your requests and expense reports. This feature updates you on the status of your request at all times.

The fact that you have to upload receipt images one by one and you have no option to multi select. However this is minor compared to the value I get from all the other features that it provides me. a few extra clicks wouldn't hurt.

As a user of SAP Concur, I can attest to its effectiveness in streamlining the expense management process. The user interface is very user-friendly and easy to navigate, making it simple for me to manage my expenses. One of the standout features for me is the integration with other tools such as my credit card, bank account, and invoicing system. This integration provides a one-stop-shop for all my expense-related needs. Additionally, SAP Concur gives me real-time visibility into my expenses, allowing me to avoid overspending and ensuring compliance with company policies. Overall, I have been thoroughly impressed with SAP Concur and would highly recommend it to anyone looking for an efficient and user-friendly tool for managing expenses.

As a user of SAP Concur, I have found it to be an effective tool for managing expenses. However, like any tool, there are some drawbacks that I have encountered. There was a small learning curve when I first started using the platform, but once I got the hang of it, it became much easier to use. On rare occasions, I have experienced technical glitches that have disrupted my ability to use the platform, but the support team has always been quick to resolve the issue. Some users may find that there are limited customization options available to meet their specific needs, but overall, I have been thoroughly impressed with SAP Concur. The only significant drawback is its cost, which can be a bit pricey for some users, particularly small businesses with limited budgets. Despite these drawbacks, I would still highly recommend SAP Concur to anyone looking for an efficient and user-friendly tool for managing expenses.

I like that it can manage all travel and expenses in one mobile tool.

The software is somewhat outdated and could use a facelift

Ease of uploading and submitting reports.

Must upload receipts before starting the report - I often have to start over. (But that’s user error on my part!)

The thing i like most about the software is the name. Everyone knows who Concur is and it makes it easier when bringing new people in to the organization.

Super dated software. Very clunky and always going down. Not customizable unless you paid extra for it. Every time I asked for data analytics I was told that had to be a custom report and was not included in our reporting package. They were constantly trying to upsell us

It can help with compliance with the Sunshine Act which is very important for pharmaceutical companies.

It's very expensive. They charge $14 per expense report.

The ability to upload receipts and track digital expenses alike is incredibly valuable; the application works smoothly and reliably. I find that the system is organized and the UI is solid, though a little outdated.

The interface could be updated to be slightly more modern / sleek. It's not the prettiest application, and I would like fewer notifications / exceptions, of which there seem to be many.

What I love most about this software is the receipt management and expense tracking. Both are extremely easy and make can traveling fun & less of a pain.

There isn’t anything I dislike about this software at the moment.

This system allows us to keep track of all the expenses we have as well as keep track of the working hours in each activity and determine the amount invested in each. We can avoid mistakes by warnings of duplicate payments.

The only problem I have encountered is that as long as the expense report is submitted, if it is not approved within a certain period of time, it will be credited back to the account until you get to ping it.

Concur makes it very easy to do expense reports for a sporadic traveler:

-expenses for the corporate card are transferred automatically (so one does not forget to claim them)
-the latest implementation I use even transfers the details of hotels stays (nightly rate, tax 1,2,3 etc.), making it almost zero work to finish these. Long hotel stays with occasional meals used to be the most time-consuming entries. I don't know if this is a new version or specific to my latest employer, but it is much appreciated!
- receipts can be uploaded through a mobile Concur app, but also just as a jpg or pdf. (sometimes one has time to take the photo with one's phone, but is not in a good place to enter the details in the app - think - just purchased a coffee, now in boaRding line with a suitcase, phone and coffee).

I have not used similar software products from other vendors, except one: Concur is incredibly more efficient for both those writing expense reports and those monitoring expense compliance than the alternative of copying scanning cutting and pasting and spreadsheets - any corporation wanting to increase the productivity of its workforce (and their loyalty) should bite the financial bullet and implement Concur.

Although the following situations are rare, occasionally an unusual situation maKes things difficult. Usually, asking for help early from Concur and the internal corporate travel contact is the best course. here are a few:
1. A flight charge and a cognate refund adding up to zero can't be submitted as report. Let this get over 30 days old so it can't be combined with newer charges, and you have to have higher authorities fix it.
2. More common is when a hotel charges for the first night reservation, but the charges on the receipt do not match the folio provided, usually because the taxes are not included. Confuses the hell out of Concur, and hard to resolve on one's own.

this is the most comprehensive product on the market for expense report and travel booking with easy integration

The software tends to be expensive with the add on options to the basic set up, such as travel bookings and others
It may seems a bit slow to answer at time and the customization require some work with the SAP team , not always the best at customer service

As a weekly traveler, my expenses add up quickly. This software allows easy import of receipts, tracking of projects, and submission of expense reports. You can use your camera to take a shot of a receipt so that you don't lose it (which is a great thing for me) Managing multiple expense reports, assigning the reports to specific projects, handling foreign tax exchanges, even the submission of the reports and tracking their progress, all made easy with Concur. I like having the mobile app that syncs with my laptop app as well.

Sometimes it is not so easy to match up specific receipts to the correct expense when you have multiple ones for the same vendor. Not sure how to remedy.

The best thing about Concur is that the app user experience is fantastic and reliable. It's easy to take pictures of receipts, or even link your purchases to your Concur account to log automatically. When I use Lyft for work, for example, I use my "business account" to book the trip, and the receipt and trip log automatically in Concur. Another great thing about Concur is it's integration with TripIt and the ability to book work travel within Concur.

The travel booking is a bit clunky, and doesn't allow for integration of certain rewards programs, like Hotels.com. It also doesn't always catch all options for your search criteria. For example, when searching for a hotel in New York City on specific dates, the cheapest hotel I could find using Concur's Travel was $500 per night, but when I went on Hotels.com, I found one for $300 per night.

Direct Expense booking is the good option which i like most in the Concur and the details report you can sent to the Approval by just a Single click ny send mail option.

The commercial is the painful area in the Concur, really very high in the commercial.

This platform is much easier to use than others I've worked with. The fact that transactions from your company credit card automatically load into this makes doing expense reports much less painful.

There's still some coding in there that I don't understand or fully know what to do with, but I just stick to the ones I do know, and that works for me. I also with it didn't save transactions that were refunds. It still makes you add refunds or over 60 day old transactions to your report.

My favorite part of this software is the companion mobile app. The desktop software is great but the mobile version utilizes what all smartphones have- a camera! The "ExpenseIt" feature is super easy to photograph your receipts and categorize expenses. It is relatively smart (ie; knows that food from restaurant X is probably a meal expense) and begins to learn your tendencies for category coding. Once I know that the receipt image is in Concur, I no longer have to keep the paper. I'm now in the habit of using the app as soon as I have a receipt in hand. So easy!

I don't travel as much as our outside sales team, but there is also a great feature that I use occasionally and they use daily called "Concur Drive". It's a mileage tracker that automatically calculates your reimbursable mileage and uploads to your expenses file for you.

The desktop application takes some training as it's not entirely intuitive. We have hundreds of users, so we have dedicated training modules hosted in person or online.

Easy to master and very easy to see and check the expenses of employees, especially if you do this in the AP department.

The only missing part of this product is lacking the reporting feature. Every reports need to be done manually.

I would say my company made a good choice with SAP Concur for expense reporting.
1) Since it is so well integrated with the company policy, I am only given options for airlines, rental cars and hotel that the company approves. All I need to do to book is simply click.
2) All receipts can be easily be tracked. The phone app is so convenient that I just take a picture of the receipt, for say a meal, and it stores it for me to attach to a line item on my expense report later.
3) It is also integrated with the bank that issues the corporate card or the company travel card that expenses on my bank statement are automatically identified and transferred to my Concur account for me to view and append to my expense report.
4) The report filling itself is very simple and easy to understand and doesn't take too much time.

The only thing I can say that could improve is some menu options may not be exhaustive or may have multiple correct options. For example, one discrepancy I had in the past was, it was not clear to me under which category my expense fell under. However, this was such a minor issue that all I had to do was just switch it to the right category after advice from the accounting department. The expenditure in this case was related to conference related registration fee.

Very stable software from SAP

works in the cloud so no local storage. Can be accessed from Any where which means you can upload your expenses with receipts from your home in no time

Can be access from a phone app as wells as on web

Being able to book and organize your flights to hotels to car rentals is the major advantage plus any corporate discounts we are privileged to have. No need to be calling travel agents.

Great reminders for your trips so you are always on top of your schedule

Easy payment request submissions

Every expense is nicely organized

easy and clean user interface which is a plus

Little pricey for a small enterprise but its worth it.

Employees need to be trained.

The ExpenseIt app combined with the Concur app allow employess to take photos of their receipts (the QR scanner is over 80% accurate!), have their expense info auto-populated and easily transferred to an expense report all from your phone! This has been a gamechanger for our employees who work in the field/outside of the office.
The software is also very accurate and within the first three months paid for itself by identifying expenses that were submitted multiple times for the same thing in different months.

Initial setup can be quite tricky and more time-consuming than the initial sales-pitch stated.
We really don't like the billing structure, especially the fact that we get charged anytime an employee hits the submit button, even if we've instructed them not to.
Also, the salespeople constantly pitch "free months" of service to try some of the additional products, but the "free" month always ends up being the implementation month, so you don't even have a chance to try the service during that time.

What I like most about Concur is that it is intuitive. If you’ve used an expense processing software before, you will be able to use Concur without any training or confusion. I’ve used Concur at two consecutive companies now. I’ve never been trained in it and I was able to use it without any issues from the first login. I’ve also trained other executive assistants in the software at both companies.

I don’t have anything I like least about the software. It’s is quite similar to other expense processing software.

The process of creating an expense report is fairly quick, and I seldom run into any issues whenever I submit an expense report. You are able to attach images, check off different boxes of categories of expenses, and submit the report with few required steps. I also have not experienced any delays with getting reimbursed for expenses.

You might encounter issues when you create your very first expense report, as it does not seem very intuitive. There is probably some tutorial lurking around, but it would be helpful if there was some sort of real-time robot to provide assistance.

It itemizes all of your expenses by category to make it easier for Corporate Accounting to review. Just select an expense category, add your scanned receipts, and submit! It automatically converts foreign currency, and can be customized to company standards for daily allowances on lodging, meals, etc. It also has a nice feature for travel expenses (linked to Google Maps?) where it automatically calculates the distance you've driven and how much you will be reimbused if you're driving a personal vehicle. I've had my expense reports approved quickly due to Concur and my reimbursement amounts are simply added to my next paycheck.

It was difficult to navigate as a first time user. There are a lot of different categories and sub-categories for expense types so it can be a little time consuming to submit an expense report, but I don't know if there's any real way to make it easier. If you fill it out correctly, though, Corporate will approve your report quicker so you can get your reimbursment quicker.

I like that concur is a program that can track your personal and work expenses. You can link up a credit card, and once you charge an item it goes directly to Concur and whos up on a list for you to add to a current or future expense.

I also like how Concur has a phone App to let you upload receipts on the go so you don't have to carry them around everywhere with you.

This program is not very user-friendly. It seems like it is an older progam that has been around for a while, so it works, but not as fast and easy as a more up to date program. This is the only expense program I have ever worked with, so I cannot say if it is better or worse than others. I have to use it for work, but I really wish my company would source a newer easier to use program.

I have to relink my credit card, and could not figure out how to do it online. It is linking, but it is linking my other 2 personal accounts that are at the same company, which I do not need linked. I cannot figure out how to fix this! This was actually kind of frustrating, because I searched the concur site on how to fix my problem and could not find an answer. I then searched for a phone number of who I could call that could help me, and I couldnt even find a phone number to call! I gave up on fixing this - as my card does link, I just delete the other items that I don't need linked - but it shouldn't be that hard! So for that, I gave customer support not a great rating here.

Sometimes an amount will upload wrong, and I cannot edit the amount. I usually just detach the receipt, delete it and add a new item with the correct amount and attach the receipt, but then the card charge is not linked, and my company needs them to show they are linked.

I wish the matching process was a better, as well as the nightly hotel charges too.