Paycom Reviews

The easy and hassle free way to view and manage my paycheck and work schedule at home or on the go

I didn't have any dislikes about this product.

I really appreciate having an app that has all of my scheduling, payroll, and tax information in one place. Everything is laid out well and seems intuitive.

It's a little too easy to accidentally choose the wrong punch type.

Convenient way to access payroll info, time off, and other documents on your mobile device

User interface could be updated/a little more user friendly

The dedicated support team and account representative have been extremely helpful and try to assist us with any issues and advise us on what is best for our company and employees.

The lack of flexibility for our company's special circumstances and one-off needs.

The BETI payroll has made processing payroll much simpler and less time consuming. Employees like the ability to approve their timecards and review and approve their pay checks.

Paycom's manuals on setting up various processes can be confusing but improving. Customer service has improved drastically over the past couple of years. The payroll process was not intuitive and very frustrating and that has improved too.

I love our specialist and the timely manner she gets back to us. I also love that Paycom is very easy to navigate around.

I honestly cannot think of a negative thing to say about Paycom.

My dedicated specialist and the excellent customer service. The database is very user friendly and easy to use.

The recently added terminated employee process in Beti needs a major overhaul. Very confusing and never does quite what I expect. I don't like using it but when I choose not to use it Paycom doesn't end some earnings.

Some of the forms need updated to be consistent with other recent updates. Some improvements haven't been tested by an end user like me. The words don't wrap or are not visible.

All of its empolyee self-serve features online and via the app.

Sometimes the time off request, remaining balance and other features can be confusing.

I love that we have a dedicated specialist, how our implementors are very forthcoming and open about Paycom, the navigation, and usability of Paycom.

If there was a better way to complete expenses for supervisors, as this is apart of my role, that would be better. Something that allows us to edit, review, and submit expense reports on the behalf of others more smoothly and easily - without extra steps that may be unnecessary or unavailable.

I like that I have a team behind me to troubleshoot if I have any issues. If I have a question they are right there to help!

That we can't hide employees that are no longer employed with us.

Being in control of my finances. Allowing me to have documentation if ever needed. Helpful tutorials. And alerts through your preferred notifications. Email, text, phone

Honestly I never experienced any issues. This app is hassle free.

Paycom is very user friendly for both Employer/Employees

for my company access was only allowed for certain areas within the app.

The new feature Beti is great and puts more accountability on employees to make sure their timecard/hours are correct and in making sure they submit their timecards in on time as well.

The annual cost is what I like least about this system.

I like that when I have an issue I can call my Paycom representative for questions.
It helpful especially when I am running Payroll and in a time crunch.

I only had a couple times where updates have been a downgrade for features I regularly used. Like not being able to download supporting doc from reimbursement as a batch instead now it one by one.

Paycom's functionality is great compared to other payroll systems I have used. I like that it is all in one spot. I also enjoy that you can customize the documents employees / supervisor's sign.

I have experienced working with a customer service rep that knew less than I did about the system. While Paycom does have "team" for your account, it isn't always helpful. It would be nice if Paycom worked better with other accounts, such as benefit providers.

I appreciate that most of the site is user friendly

The applicant tracking/recruiting side of Paycom is not the best

I loved how i could call their customer service line and get an agent within 1-2 minutes. I used to have to wait 40+ minutes with ADP.

They do not keep us compliant. When we need a new earning/deduction set up they ask us to fill out paperwork regarding how it should be taxed. I am not a tax expert and do not have that information. I hoped i could tell Paycom what i want and they would be able to set that up for us, but this is not the case.