Kickserv Reviews

This product was very Convenient...thank you [SENSITIVE CONTENT]

Stipe fee are too much ....other than the I love it

At Emerald Yards we like all the features it comes with.

I can do without the inporting / exporting of data.

The calendar is the biggest strength of this program. I like being able to use colors for different types of jobs. Also when you move something on the calendar it automatically updates. Our new software does not do that and I miss it. Service psychic used to be very easy to add people into the system and get them scheduled. Kick serve was not. The quick add was a great function when we were at tradeshows or when you're on the phone with a customer.

The reporting is near worthless. None of the reports are ever accurate, and trying to get someone to help you make them accurate was like banging your head against a wall. The system was incredibly unreliable It is constantly going down. For a web-based system, businesses rely on its functionality during business hours. We had many days of inability to use the system. They're always seem to be some reason why it crashed. The system was much much better when it was service sidekick. We had to build a salesforce software system because it was so dysfunctional. The customer service was also incredibly bad.

I like the ease of use as well as the customer service.

I wish I could modify some of the forms. The font is so small many of my customers are older and can’t read it very well.

I like the ease and convenience of the software. It is very user friendly.

No complaints. We have used the company now 6 years.

I really enjoy being able to review our customer base, & the ease of billing/payment before we leave.

The reports could be more user friendly. It's not always the easiest to decifer how I can get just a P/L number for the jobs entered.

Ease of notifying clients and techs of jobs scheduled.

There isnt anything that is disliked about Kickserv.

The features that are most important are the maps to better route the techs, its simple, and i hardly ever have any issues.

there is nothing that i dont like about it.

Ease of appointments and overall layout of the calendar makes using the appointments end of the program easy.

We back all of our info into Quickbooks. You can not start an estimate in kickserv and sync it to QB. Only invoicing can be synced. If you do an invoice and sync it in kickserv, you can not make a change to the invoice on the kickserv side.

Easy to use user friendly, easy to navigate

I don't like the notification feature being inaccurate with times. Sometimes it's good other times it's way off

Capturing all the jobs we have on the go, being able to catergorize them by type, and by status (unscheduled, scheduled, in progress, on hold, completed) really helps on the backend to keep invoices moving out.

Individual asset/equipment history would definitely be useful.

Ease of use is the best feature. Very simple to teach to others

Nothing really. I like this product a lot

Kickserv is easy to use and easy to learn. It has more than enough functionality for my small business and integrates well with the Stripe payment system. The scheduling and calendar feature are extremely useful in daily planning.

The home page is useless. Some of the reporting functions need work.

I don't have any specific "pros" to mention about this software, we love everything about it. Kickserv helped us do away with bulky job files, helps us manage weekly timecards for our technicians, gives our customers access to all of their job history and makes life in the office so much easier.

I have yet to find anything that I do not like about Kickserv.

I like the app the most. Our techs can see the work order notes and attachments all on their phones.

I wish i could search for a PO #. I add expenses in each work order and I wish i could use the PO # in the search bar.

It is quite user friendly and if you do not understand something - ask customer support and they will reeply within the hour typically within a couple minutes.

The cellphone version is still a work in progress - It works great for basic scheduling, but you can't schedule reminders, for instance, other than through a computer.

Ease of use with scheduling, appointments, billing, back logs, etc.

I truly cannot think of a any cons at this time.

I like mostly the mobile aspect of this system. It is great that the field reps can see everything on their mobile devices.

The reports are too complicated to get simple reports.

This software is easy to use and some really great features... I like that I can drag appointments from one day to the next if needed. And contact customer service if needed easily.

I wish there were more alerts that would come up - such as an alert that will come up when scheduling someone that has an open balance so that we can let the customer know when scheduling, also what would be really helpful is if there was an alert that pops up stating that there is already a scheduled appointment open for that customer to avoid potentially double booking a customer (sometimes a wife will call to schedule and the husband may have already scheduled and it gets confusing). When scheduling multiple days on jobs I wish it didn't go on top of the calendar but blocked out the time. Also wish that there was an alert that would come up if a customer address is already in the database to avoid duplicates. Also, wish that email reminders were able to customize so that we could change time frames as we schedule in 2 hour increments - so we are really not able to use the feature which is one of the reasons we picked this scheduling software over others.