FreshBooks Reviews

FreshBooks

4.5 (4,350)
Accounting Software Built for Owners

Overall rating

4.5 /5
(4,350)
Value for Money
4.3/5
Features
4.3/5
Ease of Use
4.5/5
Customer Support
4.4/5

92%
recommended this app
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4350 Reviews

Yavuz Selim
Overall rating
  • Industry: Consumer Electronics
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

The way to do accounting and invoicing

Reviewed on 16/10/2023

Pros

What I like most about FreshBooks is all my personal invoices and professional accounting reports are together in this simple and useful product.

Cons

Sometimes I have hard time synchronizing my accounts but it gets solved in a couple of minutes.

Brandon
Overall rating
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Secure and efficient financial management

Reviewed on 23/10/2023

FreshBooks has helped us simplify and streamline our financial operations while maintaining...

FreshBooks has helped us simplify and streamline our financial operations while maintaining security and organization.

Pros

I like that the platform has robust security measures, such as data encryption and secure access, which gives us peace of mind in terms of protecting sensitive information. I also appreciate the reporting capabilities and integration with other financial tools that FreshBooks offers, which further facilitates our workflow. It provides a clear view of our finances, which helps us make informed decisions and stay organized.

Cons

This is a very comprehensive platform, one area of improvement is advanced customization capabilities.

Susan
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Really like FreshBooks but there's room for improvement

Reviewed on 10/01/2017

Here's the skinny on FreshBooks (the good, the bad, and the ugly):

The Good:
You can't beat...

Here's the skinny on FreshBooks (the good, the bad, and the ugly):

The Good:
You can't beat the visual dashboard for tracking outstanding and past payments for clients. It's a great billing system for small businesses and especially consultants or freelancers. The recurring billing/invoicing system is FAB!

Like many platforms these days, Freshbooks showcases a library of "add-ons" to help enhance your experience. Some of the best ones (in my book, as a tech consultant and marketer) are Hubspot, Shopify, Mailchimp, Bidsketch, BaseCamp, and Podio.

There's a decent time tracking feature, along with the ability to track expenses. You can create/assign staff to project billing. Of course, you can issue "estimates" to prospects for future projects. As you send invoices through the Freshbooks system, it will log "sent" emails for you. And the system is designed to handle manual invoices for snail mail as well.

Each client/business that you bill receives their own "login" to your dashboard to view their invoice(s). This is a nice touch, as clients may often "misplace" that original email with your invoice in it...

It integrates very nicely with Stripe and PayPal (although I hear that may be changing - what? I know) plus Freshbooks has its own payment feature. I never have issues with payments, they always come through the system promptly (for online playing, 24-48 hours, the norm).

The Bad:
I'm not a fan of the reporting feature, while it's functional, it doesn't allow enough flexibility that a diverse consultant such as myself would like (need) to have. There are several reporting functions for each core feature (Accounting, Clients, Invoicing, and Time Tracking). But no option for custom reporting, which I often need as my diverse array of clientele has different process, set-ups, etc. At the very least, I would like to be able to customize the built-in reports on some level. I've not found an add-on that would assist me with this pain point.

The Ugly:
Finally, sadly, the worst thing I have to say about FreshBooks is that the Android app is greatly lacking. As the years (and technology) progress, that could eventually become a deal breaker. All the features in the world won't do a consultant much good if all of those same features can't be accessed via mobile device. We're ALL mobile these days, doncha know.

However, if you split your time between desktop/Mac and mobile, then Freshbooks is well worth a look!

Joseph
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Freshbooks Review

Reviewed on 25/09/2023

I think there are less expensive services but none do what I need as well as Freshbooks.

I think there are less expensive services but none do what I need as well as Freshbooks.

Pros

High quality service with excellent support. It does everything I need it to do.

Cons

Like I said, it's a high quality service but it's a bit pricey.

Alternatives Considered

Plutio and Freshdesk

Reasons for Choosing FreshBooks

I needed better search capabilities.

Switched From

Plutio

Reasons for Switching to FreshBooks

I needed a polished service that was more intuitive than what I was using before.
Arianna
Overall rating
  • Industry: Performing Arts
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Overall good, a few bugs to fix

Reviewed on 21/11/2023

FreshBooks is overall a good software, at least if your needs are not too complex. I keep however...

FreshBooks is overall a good software, at least if your needs are not too complex. I keep however facing issues with a few features, such a bank reconciliation that never are accurate or complete. Customer service takes a bit too long to respond, although will in the end listen. Seems however that said issues are not to be fixed very soon...

Pros

Good value for money, fairly complete and functional

Cons

Some features need fixing, customer service not very responsive or satisfactory

Verified Reviewer
Overall rating
  • Industry: Writing & Editing
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

incredible app and helping so much

Reviewed on 19/10/2023

Pros

I like way of design site web exactly easy to start and use this app

Cons

i have a problem with blue color so is you change background color that will be goos for me .

Jonnel
Overall rating
  • Industry: Consumer Services
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very good tools I suggested this.

Reviewed on 22/10/2023

My overall experience on this tool was very satisfied

My overall experience on this tool was very satisfied

Pros

Freshbooks is easy to learn and utilized i really like it so far.

Cons

Freshbooks make the best accounting software we need this on our job.

Verified Reviewer
Overall rating
  • Industry: Education Management
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Freshbooks review

Reviewed on 16/10/2023

Freshbook was fast and quick

Freshbook was fast and quick

Pros

I really like the ease of access of the app like reciept uploading, accounting and expense management, everything is on the go.

Cons

I dont think timesheet integration and approvals are much required right now because most of the companies have their own tools or a totally different third party

Verified Reviewer
Overall rating
  • Industry: Writing & Editing
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

"Comprehensive financial accounting solution"

Reviewed on 17/10/2023

Pros

FreshBooks simplifies financial managements for small business and self employed persons. It's user friendly and quality integration hence excellent for those looking to streamline invoicing and time management.

Cons

With my experience, it's best of the best. I highly recommend.

Verified Reviewer
Overall rating
  • Industry: Automotive
  • Company size: 10,000+ Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best for managing finance in a easy and organised manner.

Reviewed on 25/10/2023

Pros

It offers facilities for team communication so that any comments made about the project can be referenced at various points within the reporting cycle.

Cons

I find it quite thorough and helpful for my work but it doesn't give all the functions.

Alicia
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Fine if you are the only one in your business

Reviewed on 10/09/2022

It was rated well, so I expected better performance. Reconciling the small transactions I get from...

It was rated well, so I expected better performance. Reconciling the small transactions I get from health insurance companies is very time consuming and it seems like there should be a better way to add those payments without having to manually enter each one when I have to reconcile.
Invoices default to "accrual" accounting which is a pain if you use cash-based accounting (which I do).
Overall, I have not been able to have accurate business numbers (profit/loss) for months because trying to figure out how to add payroll info has been so challenging.

Pros

I loved that I could upload clients I frequently invoice when I transitioned. Setting up my bank links was very simple and transactions were downloaded easily. You can set up rules for accounts and they will follow those. Invoices look good and are easy to create.

Cons

The software does not support accounting if you have employees and are paying any benefits. Trying to separate out the cost of what my employees contribute to health insurance, retirement, etc. vs what I contribute has been a nightmare. My bookkeeper and I both spent a lot of time with Freshbooks support trying to figure out how to do that. Turns out it is with a journal entry which is time consuming and makes no sense.

Reasons for Choosing FreshBooks

I switched to Freshbooks from Xero because Xero would not sync with my bank. This was very easy with Freshbooks. The link consistently works, even though my bank is a smaller one just in my region.

Switched From

Xero

Reasons for Switching to FreshBooks

Reviews on Capterra were good at the time for Freshbooks. It was described as easy to use.

Response from FreshBooks

Hey Alicia, thank you for taking the time to share your review of FreshBooks.

I have ensured that your feedback about your accounting experience in FreshBooks has been passed along to our Product Team on your behalf.

If there is any other feedback you wish to share, or queries our team can assist with, the contact information for our Support Team can be found here: https://www.freshbooks.com/contact ^DM

Scott
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Run as fast as you can from this platform now that they are forcing migrations to new platform

Reviewed on 01/12/2021

FreshBooks was founded by someone that wanted to make a great product for small businesses to do...

FreshBooks was founded by someone that wanted to make a great product for small businesses to do invoicing and time tracking, that focus is obviously gone and the focus revolves around their payment processing.

Pros

We implemented the "Classic Freshbooks" which was a super clean interface that you could navigate with your keyboard for the most part, was stable and efficient. This worked great for us for almost 10 years.

Cons

They are now forcing their new interface on everyone, which is buggy and slow. Constant downtime at critical times like end of month, causing customers not to be able to access and pay invoices. Huge financial repercussions for us due to this.

Response from FreshBooks

Hey Scott, thank you for taking the time to share your review of FreshBooks.

You are correct that we are moving customers to the new FreshBooks. I'm sorry that you've experienced some issues with your account since moving, but our Support Team is here to help however we can. While there are some changes between the classic and new FreshBooks, feedback from customers like yourself is absolutely valuable to our team as we make continue to make changes and updates to the software. We post those updates here: https://support.freshbooks.com/hc/en-us/articles/360054235012-Changes-Updates-in-2021.

If you have any questions or matters we can assist with, the contact details for our Support Team are listed here: https://www.freshbooks.com/contact. ^DM

Shayla
Overall rating
  • Industry: Internet
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Freshbooks Track and manage expenses well

Reviewed on 26/12/2022

FreshBooks is exceptional in its simplicity of use, making it a great choice for any business's...

FreshBooks is exceptional in its simplicity of use, making it a great choice for any business's accounting needs. In the beginning, it helped us save time by allowing us to automate a few procedures. Create polished invoices that will impress your customers in no time at all.

Pros

Through FreshBooks' Project and tracking function, monitoring project costs is a breeze. Using the Project feature makes billing a breeze. There is a clean design to the user interface that makes navigating swiftly and easily possible. It's possible to modify the categories of business expenses to meet specific requirements. Getting a copy to my accountants was a breeze.

Cons

As such, its capability in relation to ledgers falls short of what one may expect from a product designed for major corporations. The prior version of FreshBooks was more dependable than the current one, therefore the most recent update was a major setback for the program's reputation. The cost varies widely depending on the version you choose.

Sara
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great accounting and invoicing software

Reviewed on 13/06/2022

Easy-to-use: Freshbooks A lot of functions are available and you can get started in a short period...

Easy-to-use: Freshbooks A lot of functions are available and you can get started in a short period of time. Clients will love this for making payments. Freshbooks' user-friendliness and the fact that all of my clients are saved there are two things I really like. All of my client data has been held there for more than a decade.

Pros

FreshBooks has a really visually appealing interface, and that's something I really like. Even after a long day at work, logging in never leaves me feeling drained. When I log in, the most crucial information is right there on the dashboard. FreshBooks can help me operate my design business. Tracking my time, creating estimates and invoicing, creating projects, setting up regular retainers, etc. are just some of the things I do.

Cons

As a result, there can be a lot of confusion when it comes to automatic payments. The smartphone app itself also needs a lot of work. In addition, the FreshBooks customer service needs improvement. I'd like to see some of the more expensive plans' extras available to everyone.

Allison
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great Invoicing Tool for Time Tracking

Reviewed on 12/11/2022

Freshbooks does manage the following VERY well: Time tracking against projects and clients;...

Freshbooks does manage the following VERY well: Time tracking against projects and clients; invoice creation based on tracked time; and one-off invoices or flat rate pricing. I also like the clean and easy to navigate interface.Generating and reading historical reports is quick and easy to determine things like, how quickly specific clients are paying (and who is historically slower at paying), income by client and income by project/work type.The phone app is functional for my needs, although it's a little clunky and not nearly as full featured as the desktop software. It's not bad, but not great. I have successfully tracked time on the app, then issued an invoice from my phone to my client's email inbox.Overall, Freshbook fulfills my needs as a consultant.

Pros

I really like Freshbooks for it's easy invoicing and time tracking. I was able to integrate it with Teamwork project management software so that more complex jobs that require detailed time tracking against tasks and milestones could be tracked there and then my time could be exported to Freshbooks. Freshbooks also integrated with my Paypal gateway, allowing me to accept major credit cards.

Cons

Freshbooks collaboration with other contractors doesn't work very well. In addition, the per-client pricing has gotten pricey for those of us who have many one-off clients.The retainer payments feature was not easy to use.

Alternatives Considered

Harvest and Quickbooks Online

Reasons for Switching to FreshBooks

Invoicing flexibility, integration with Teamwork PM software and integration with Paypal.
Andreas
Overall rating
  • Industry: Telecommunications
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Freshbooks - Still one of the best billing systems around

Reviewed on 19/12/2019

Able to run and invoice quickly. Add the strong integration that it has with Freshdesk for...

Able to run and invoice quickly. Add the strong integration that it has with Freshdesk for ticketing and my time tracking - it has allowed me to better streamline my operations.

Pros

Tracking and customer portal that is fully labeled as your own... this is a feature most competitors do not have. Know when your customers have viewed your invoices and even printed them! Slick mobile app

Cons

Pricing has gone up vis a vis other comparable competitors. Ticketing is very basic. One issue that could have been done better is that this is more of a quoting system and not proposal based. So making fancier proposals you are best off using another platform.

Alternatives Considered

Zoho Books and Xero

Reasons for Choosing FreshBooks

Portal for my customers to look at historical invoices.

Switched From

Quickbooks Online
Alexandra
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Freshbooks is the perfect solutions for service based businesses

Reviewed on 26/11/2015

We've used Freshbooks for quite sometime now in our business. When searching for billing software,...

We've used Freshbooks for quite sometime now in our business. When searching for billing software, I needed something smoothe, mobile and also that allowed for customer portals that could be branded to our company. This was a big deal for us, so we absolutely wanted to make sure it was a feature in whatever software it was and Freshbooks did just that.

Freshbooks is super easy to use and handles everything from the customer accounts, to the invoicing to recurring charges and credits. At the end of the year, all the clients get a statement of their services they have paid for, and they never have to contact us about anything. They can review their bills at any time, and also accept estimates that are put together. It also is fabulous for integrations, and we currently use Google Apps, Gusto HQ and a few others to make it that much more effective.

Pros

Some of the biggest reasons we chose Freshbooks over other software:

*Incredibly smooth and easy to use interface
*Ability to brand your own in colors as well as add your logo
*Each customer can be assigned their own billing portal login and you can have multiple clients under one company but each have different username
*Utilizes Braintree payments (our primary merchant processor)
*Integrates with Google Apps and Gusto HQ
*Flat rate for up to 5 users, we currently use the Might Oak Plan
*Team tracking and hour logging for projects (huge deal since we work with contractors and they also have a free contractor add on option)
*Mobile App is killer - I pop off invoices like it's nobody's business :)

Cons

*Reporting could be improved
*Needs better reconciliation in terms of balances. You can do daily balance sheets, but I would rather have it calculate how my business is doing based on capital in our current account, then factor in what we earned and our expenses.
*Not good for businesses that have inventory, need inventory management (this I wouldn't necessarily rate as a con however, because Freshbooks was built and designed for SERVICE style businesses - for that it works great)
*Reporting can't be opened in the mobile app, you need to access it via the browser
*To my knowledge, you can't run multiple businesses out of one account. We currently have two businesses and are deciding if we are going to open up a separate Freshbooks account or if there is another option that's better suited for the second business.

Steve
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Hate the new format

Reviewed on 01/12/2020

Before the drastic change to the new format, it was excellent. Made my job so much easier, and me...

Before the drastic change to the new format, it was excellent. Made my job so much easier, and me so much more effective. It was really a great product. Now, since the new format has been forced on me, it has been nothing but frustrating to use. They didn't just change it a little, they completely revamped everything and made it far inferior to what it once was. For me anyways, it is no longer "user friendly". It is no longer an effective tool. The only reason we haven't switched to someone else is because of the 10 years of history we have saved in the program. We would lose all of that if we switched, so unfortunately we are stuck with having to use this horrible new format.

Pros

The fact that it keeps the history of past business transactions.

Cons

I was a huge fan of the Classic Freshbooks, and used to recommend it to anyone who would listen. Unfortunately, they recently "forced" a new format on all existing customers. The new format is far inferior to the Classic Freshbooks that was in place before. Now, unless I create a separate account for each individual person I deal with, (instead of just a company account with my contacts noted within), all of my estimates and invoices are addressed to the wrong person, (the new format has only one contact person per company that shows up on an estimate/invoice). Their recommendation to this was to set up a separate account for each individual person I deal with, which literally means I need to set up thousands of more accounts, many of which are for the same company, just for a different person within that company. Completely illogical. The Classic Freshbooks had an awesome search engine allowing me to search for various fields at once, (company name, site address, job particulars, etc.). Now, instead of many search different fields, there is only one, and that one is largely ineffective giving me results in a completely random order, not chronological at all as it was with the Classic format. Cannot express enough how disappointed I am with the new format.

Response from FreshBooks

Hey Steve, thank you for taking the time to share your review of FreshBooks.

Change can be difficult, and I want to thank you for your honesty regarding the new FreshBooks and how you use it for your business. I have ensured that this feedback has been flagged for our Product Team on your behalf (regarding client contacts on invoices and search). While I cannot guarantee any kind of timeline for new features to be added to FreshBooks, feedback from customers like yourself is important for our team.

If you have any other questions or feedback regarding FreshBooks, our Support Team is more than happy to help. We can be reached at 1-866-303-6061 Monday through Friday, 8am-8pm EST or [email protected]. ^DM

Brad
Overall rating
  • Industry: Events Services
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Accounting for dummies

Reviewed on 19/06/2020

Overall I cant fault the product and would definitely recommend it to any business owner. The only...

Overall I cant fault the product and would definitely recommend it to any business owner. The only thing I wish was possible, is to pay in my local currency for budgeting purposes.

Pros

I started using Freshbooks when I was given the opportunity to start a company in the wedding industry. At the time I had no idea what I was doing when it came to bookkeeping but FreshBooks made it easy to manage. What I loved about the software was the journey I followed, from Quotation to final invoice. The ability to send the quote/invoice with a simple click streamlined my business process. I eventually had to hand over when I couldn't handle the load, and because of the intuitive software, it was an simple handover. When I needed a report, i didn't have to wait for it to come from my bookkeeper, I just jumped online and got what I needed quickly and easily. Oh the cherry on the cake was the app. I used to showcase at trade-shows so the app allowed me to draw up an invoice and email the client without leaving the booth, or needing my laptop.

Cons

The price point was a bit of a hard pill to swallow, especially in an economy where the $ is much stronger than my local currency. The fluxuating market made budgeting a nightmare, and when getting a start up off the ground, every cent counts. While I could work around that, the one thing I disliked was the fact that one could go back and edit invoices/quotes post creation. I have since learnt that this is a big no no, but at the time I was non the wiser. I unfortunately lost money due to this, as many cash sales invoices were edited, and the balance pocketed.

Alternatives Considered

Quickbooks Online
Idris
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My Honest Reviews About Freshbook

Reviewed on 14/02/2023

Pros

the most notable or noteworthy aspects of Freshbooks, there are several that are worth mentioning:Invoicing: Freshbooks offers a robust invoicing system that makes it easy to create and send professional-looking invoices to your clients. You can customize your invoices with your branding, accept online payments, and set up automatic payment reminders.Time tracking: Freshbooks includes a built-in time tracking system that allows you to track time spent on projects or tasks. You can also set up project budgets and track your team's hours to ensure you're staying within budget.Expense tracking: Freshbooks makes it easy to track expenses by allowing you to upload receipts, import expenses from your bank or credit card, and categorize expenses by project or client. You can also set up recurring expenses and mark expenses as billable to clients.Reporting: Freshbooks offers a variety of customizable reports that provide insights into your business's financial health. You can track revenue, expenses, and profit margins, as well as monitor cash flow, outstanding balances, and other key financial metrics.Mobile app: Freshbooks offers a mobile app that allows you to manage your business on the go. You can create and send invoices, track time and expenses, and view your financial reports from your smartphone or tablet.Overall, Freshbooks is a comprehensive cloud accounting solution that provides a wide range of features designed to help small business

Cons

While Freshbooks is a robust cloud accounting solution that offers a wide range of features, there are a few potential drawbacks to consider:Limited inventory management: Freshbooks does not offer a built-in inventory management system, which may be a drawback for businesses that sell physical products.Limited customization: While Freshbooks offers a good amount of customization options for invoices and reports, some users may find that the level of customization is limited compared to other accounting software options.Limited integrations: Freshbooks does offer a number of integrations with third-party apps and services, but the selection is not as extensive as some other accounting software options.Limited international support: Freshbooks is primarily designed for businesses based in the United States, Canada, and the UK, so businesses based in other countries may not find the same level of support and functionality.Pricing: Freshbooks can be relatively expensive compared to other accounting software options, especially for businesses that need to add additional users or access more advanced features.Overall, while Freshbooks is a solid cloud accounting solution, it may not be the best fit for all businesses, especially those with more complex needs or those based outside the US, Canada, or the UK.

Verified Reviewer
Overall rating
  • Industry: Telecommunications
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A nice experience with Freshbooks

Reviewed on 24/03/2023

I have found the platform to be very user-friendly and efficient. It has made my job of managing...

I have found the platform to be very user-friendly and efficient. It has made my job of managing expenses, invoicing clients, and tracking time much easier and more streamlined. I particularly appreciate the ability to create and customize invoices quickly and easily, which has helped me to get paid more promptly and accurately.One of the things that I find particularly useful is the ability to access Freshbooks from anywhere, as it is cloud-based and accessible on multiple devices. This has made it easy for me to work remotely and stay up-to-date on my accounting tasks while on the go.Overall, my experience with Freshbooks has been very positive, and I would recommend it to other people who need to manage finances for their companies. While there are some areas where more customization options or integrations could be beneficial, the platform is generally reliable and efficient. I appreciate the value that Freshbooks provides, and it has become an essential tool for me in my job.

Pros

I can confidently say that the invoice creation feature is one of my favorite parts of the software. It's super user-friendly and allows me to create and customize professional-looking invoices with ease. I'm not an accounting expert, so the fact that I can navigate the software without feeling overwhelmed is a huge plus for me.I also appreciate that I can automate recurring invoices, which is a huge time-saver for me. It's great to know that Freshbooks can handle the invoicing while I can focus on other important aspects of my business.Sending invoices through Freshbooks is a breeze, too. I can easily send them through email and get notified when clients have opened and paid them. And with the option to accept online payments, my clients find it super convenient to pay their invoices.

Cons

One thing that can be frustrating is the lack of customization options for certain aspects of the platform. For example, while I appreciate the ability to customize invoices and estimates, there are some areas where I feel limited in what I can do.For instance, the dashboard and reporting features are not as customizable as I would like them to be. While I can view certain metrics and data points, I cannot always tailor them to my specific needs or preferences. This can make it difficult to get a comprehensive view of my business and make informed decisions based on the data.Additionally, there are some integrations that I would like to see available on the platform that are not currently offered. While Freshbooks does offer a decent selection of integrations, there are some key tools and apps that are not yet supported. This can be limiting in terms of workflow and efficiency.

Erica
Overall rating
  • Industry: Design
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Stellar customer service. Simple interface.

Reviewed on 18/12/2018

FreshBooks helps me do the essential tasks of invoices and expenses while also helping me get a big...

FreshBooks helps me do the essential tasks of invoices and expenses while also helping me get a big picture view of my business's financial health.

Pros

I started my freelance business nearly 3 years ago, and after initial struggles with Quickbooks (I even had a 2-hour training session with a Quickbooks instructor who just further confused me), I put off dealing with the financial side of my business for over a year (until my CPA was hounding me for tax stuff). Upon the recommendation of another freelancing friend, I decided to give FreshBooks a try. I finally got FreshBooks up and running, and I was amazed at how much it relieved my stress, rather than adding to it. The basic setup is simple and straight-forward, but as my business has grown, I've been impressed with little tricks built into FreshBooks that helps me save time and get a better overall view of my business.

Also, I don't think I've ever experienced such consistently helpful and friendly customer service. Any time I call with a question, the person on the phone is empowered to help me out.

Cons

There are even more integrations and advancements that I think FreshBooks could offer to be even better. Here are a few examples:

+ I'd love to be able to do some kind of forecasting of income based either on draft invoices for project currently in the works, or estimates that have been accepted.

+ I wish I could set up estimates so clients could accept/reject specific line items so that I could send one estimate with different options, rather than multiple different estimates.

+ I wish I could apply discounts to specific line items in the invoices rather than the subtotal of the entire invoice so I could discount my services without discounting passed-along expenses I incur.

I've shared such feedback and other minor requests with the FreshBooks team, and they've sounded receptive, so I hope updates/upgrades like these will one day be available.

Kent
Overall rating
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Like it But Lacking Decent Timer

Reviewed on 12/04/2017

This is a review of Freshbooks Classic. They have just come out with a new version that I am not...

This is a review of Freshbooks Classic. They have just come out with a new version that I am not using due to a lack of addins at this early stage.

I use Freshbooks to invoice my customers for the time and materials I spend on their products. I have recurring invoices that automatically bill my customers on the first of the month for their monthly recurring services and any labor I may have spent on their project for for support.

Freshbooks definitely makes the invoicing process simple and easy. I don't have to worry about manually creating invoices each month. A big time saver. It also provides several different ways for the customer to pay their invoice including credit card and PayPal (PayPal is not an option in the new version of Freshbooks).

But Freshbooks doesn't make the time tracking simple. Since most of my charges are based off time spent working on customer products, I need a powerful Timer tool. Freshbooks does not supply that tool. They have a very rudimentary tool that is browser based. You click start, select your Project and Task, then press stop when completed. Life isn't that simple.

I may be working for one client when another calls on the phone. I would have to stop the existing timer, select a new project/task, start the timer again, then after stopping it, go through the whole process again to go back my original task. Awful.

Instead I had to purchase a desktop based tool called Chronomate that is so much more powerful. It even knows when I've stepped away from desk and forgot to stop the timer. It also uploads to Freshbooks so I don't have to manage anything. Bliss. Of course the developer isn't maintaining it anymore so it doesn't work with the new version of Freshbooks. Crud.

Because of the lack of a decent time tracking tool I won't be updating to the new version of Freshbooks anytime soon.

Pros

Very easy to invoice.

Cons

Time tracking methods/tool are totally lacking.

Response from FreshBooks

Hi Kent!

Tim from FreshBooks here, thanks for taking the time to leave us a detailed review. I'm happy to hear that you're enjoying using the auto-bill, recurring invoicing aspect of the software!

I definitely hear you when it comes to the lacking experience for time tracking. I'm not too sure if you've tried the new FreshBooks yet, but we did improve upon time tracking section so that you'll only need to enter in your client to track time (no more entering all sorts of information!), we also display the last five timer you've used on the page so that you can switch between them quickly.

That said, the new FreshBooks' time tracker isn't as smart as Chronomate, but we hope we'll continue to build on it to make it work for you, as well as including more add-ons that will work with it.

Thanks again, Kent! If you have any additional questions or comments, feel free to reach out to our support team at 1-866-303-6061 between 8am - 8pm eastern time.

Best,

- Tim

Russell
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Extraordinary item combined to the friendliest help in financial software

Reviewed on 11/05/2019

The most significant thing with this product is efficient. I adore everything about FreshBooks. It...

The most significant thing with this product is efficient. I adore everything about FreshBooks. It is a great application for specialists and little organizations. I have been utilizing it for as long as couple of years and rate it the best programming in the market. At whatever point I had issues, the help group helped me to determine them rapidly with successful arrangements.

Pros

Probably the main motivations we picked FreshBooks over other programming: *Incredibly smooth and simple to utilize interface *Ability to mark your own in hues just as include your logo *Each client can be doled out their own charging gateway login and you can have various customers under one organization however each have diverse username *Utilizes Braintree instalments (our essential vendor processor)
FreshBooks is quick and dependable suite for accounting.FreshBooks is an honour winning money and bookkeeping programming and a standout amongst the best cloud answers for entrepreneurs. It is the present holder of Finances Online's Best Accounting Software Award for 2016 just as the Supreme Software Award for 2016, and has the most noteworthy consumer loyalty rates of all comparative applications in this classification. As you will discover in this survey, there is a not insignificant rundown of reasons why our specialists considered FreshBooks for these esteemed affirmations.

Cons

*Reporting could be improved *Needs better compromise as far as parities. You can do day by day monetary records, yet I would prefer to have it ascertain how my business is getting along dependent on capital in our present record, at that point factor in what we earned and our costs. *Not useful for organizations that have stock, need stock administration (this I wouldn't really rate as a con nonetheless, on the grounds that Freshbooks was constructed and intended for SERVICE style organizations - for that it works incredible) *Reporting can't be opened in the portable application, you have to get to it through the program *To my insight, you can't maintain different organizations out of one record. We as of now have two organizations and are choosing on the off chance that we are going to open up a different Freshbooks account or if there is another choice that is more qualified for the second business.

Verified Reviewer
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Terrible interface, bad data security practices and dishonest customer support

Reviewed on 11/08/2022

The last year has been horrible, absolutely horrible. This is a dishonest company in my opinion,...

The last year has been horrible, absolutely horrible. This is a dishonest company in my opinion, but the biggest thing was last night after a week or more of begging to have access to my data after the subscription ended Zac, a support specialist decides at 7pm without me asking to access my data, download it to his computer and emailed all the documents to me over an insecure interface. I called and talked with customer service and was promised a call from management before the end of the day to discuss and that never happened. I told the woman I spoke with today that I didn't trust someone would call me back and she promised and of course, no one did. Then when I call back at EOD my phone number is blocked and all I get is an email saying essentially it was a mistake and we all make them and it's not their normal way of handling this, basically, an oops sorry. They clearly have no care for client data security and their security practices seem to be so cavalier from this experience they should never handle anyone's data. Their customer service didn't hesitate to flat out lie to me or management turned them into liars whichever it is. Please don't support this company.

Pros

The old interface and the previous CEO management. Customer for 10 years, leaving because it's horrible now and customer service is broken and data security issues.

Cons

Their old software was good, and then they forced everyone to a less-featured new version that lacked functionality and jacked the price significantly. They say they always listen and take feedback from customers but in practice, I never saw any action from the feedback, its like a black hole from my experience. Their new version lacks features and is very clunky compared to the old one. After a year of having issues with the new version, I chose not to renew. I called to tell them I wished to cancel and please delete my credit card data. They refused to delete my credit card data and suggested I may get charged again. In 2011 their policy was that you would always have access to your data through the website regardless of having a paid account. Now they don't do that and have lied about their past policies to me. In 2011 you could have a free account with only one client and would always have access to your data that was what the sales pitch was, they said you would always have access to it. They were the first game in cloud accounting, so this was important. In 2016 when I switched to a new account because of a change in structure I still had access to my old account despite not paying for it after it expired for 3+ years. Now they are so horrible and so anti-customer that the day your subscription runs out they turn it off and block you from it. They are so greedy for money they run customers away. There are much better software and customer service for accounting software