FreshBooks

4.5 (4,439)
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Accounting Software Built for Owners

Overall rating

4.5 /5
(4,439)
Value for Money
4.3/5
Features
4.3/5
Ease of Use
4.5/5
Customer Support
4.4/5

92%
recommended this app
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4439 Reviews

Maddie
Maddie
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

FreshBooks made my day at work so much easier

Reviewed on 05/05/2022

Integration with customers' books, as well as the option to include team members in the layout, are...

Integration with customers' books, as well as the option to include team members in the layout, are all included. On the subject of Application Programming Interfaces. It appeals to me since it brings everything together in one convenient location. The entire software is so simple to use that anyone can learn how to use it.

Pros

I appreciate how user-friendly it is, as well as the appearance of the program, and that it has the essentials when it comes to monitoring money and sending invoices and proposals. It's a really amazing piece of software that provides quick alerts. Excels in the area of financial reporting. When it comes to bank reconciliation, the general ledger is really helpful. Excellent in regard to project accounting.

Cons

The absence of features like as email automation and scheduling, which are provided by applications such as Dubsado and Honeybook, would be an example. One thing I'd want the developers to improve on is making sure that updates are made at the very least within one hour and not much longer.

Md Sazedur
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Freshbooks is a user-friendly for my small business.

Reviewed on 05/09/2024

Overall experience was good. It's an awesome products.

Overall experience was good. It's an awesome products.

Pros

It’s a cloud-based accounting software designed primarily for small businesses, freelancers, and entrepreneurs. FreshBooks focuses on simplifying tasks such as invoicing, expense tracking, time tracking, and financial reporting. The platform is user-friendly and offers integrations with other tools, making it easy to manage various aspects of a business from one place.

Cons

FreshBooks also emphasizes automation, streamlining recurring tasks like invoice generation, payment reminders, and expense tracking. The mobile app allows users to work from anywhere, maintaining consistency with the desktop experience.

Daniel
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Aaa towing

Reviewed on 04/08/2024

Good experience except when canceling . That was a little difficult.

Good experience except when canceling . That was a little difficult.

Pros

The Price was reasonable and competitive

Cons

Not a lot of bells and whistles it’s pretty plain

Response from FreshBooks

Hey Daniel, thank you for taking the time to share your review of FreshBooks.

I have ensured to share your feedback about cancellation with our team here on your behalf. If there are specific features you'd like to see in FreshBooks that you haven't yet shared with our team, please reach us at https://www.freshbooks.com/contact ^DM

Mujeezah
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

FreshBooks does all that I yarn for.

Reviewed on 13/07/2024

Pros

Simplicity.Unlike other 'Big names'accounting softwares, FreshBooks is very user friendly and fun!It meets all our needs for we can easily track our income, payroll,expenses, invoices and reports with ease.

Cons

I haven't found anything to deslike about FreshBooks it is such a powerful tool, very straightforward and has a great support team.

Ibrahim
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

FreshBooks 📚 is a Must Have AP/GL/AR Automation Tool

Reviewed on 14/08/2024

Pros

FreshBooks allocates an extended range of online accounting features and has a mobile application that makes it easy to carry out repetitive accounting tasks.

Cons

I slightly dislike that FreshBooks has unlimited features on mobile app compared to cloud solution.

Craig
Craig
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good for time tracking and invoicing; barely functional for accounting

Reviewed on 30/09/2019

The original version of FreshBooks, which we started using in 2014, was great for time tracking and...

The original version of FreshBooks, which we started using in 2014, was great for time tracking and invoicing. Unfortunately, they decided to build a completely new web application to add accounting features. We migrated to the new version about two years ago, and it did not go well. The new version didn't add many useful features, and the time tracking app got worse (see above). We decided to try the accounting feature this year (2019) because Xero started getting more expensive and lost its payroll feature. We have found the FreshBooks accounting features to be barely usable, and we're struggling to find an accountant that will support FreshBooks.

Pros

FreshBooks is good for freelancers or service-based small businesses that need to track time spend on client projects, and report the time on invoices. It's also good for tracking basic expenses, whether they are allocated to the business, or passed on to clients. The reporting features are also useful.

The payroll integration with Gusto is a simple and affordable way to run payroll for a small business.

Cons

The mobile app for time tracking became so buggy that I had to stop using it; it would frequently lose track of the time if I paused the timer. They also added a "feature" that creates a new line item on the invoice every time you pause the timer, which really clutters up the invoice. I now use a separate tracking app and manually enter my time.

The accounting features are barely adequate, and the accounting functionality is more like a public beta than production software. There's a chart of accounts, bank reconciliation, and a general ledger. We use cash-basis accounting, so it works for us, but if you carry inventory, I don't think FreshBooks will support accrual accounting. The bank reconciliation was officially "beta" until very recently.

Admins aren't allowed to edit the chart of accounts, so you need to have an accountant or bookkeeper set it up. Unfortunately, most accountants I've talked to won't work with FreshBooks directly. Strangely, FreshBooks will help you find a bookkeeper who works with FreshBooks, but not an accountant.

Alternatives Considered

Xero

Reasons for Choosing FreshBooks

We switched from Xero to FreshBooks for accounting because the value of Xero keeps going down. Xero used to offer payroll and expenses for about $30/month, but now that Xero no longer offers payroll, you have to pay a separate fee to a payroll provider. You also have to pay a much higher monthly fee to Xero if you want expense reporting.

Switched From

Xero

Response from FreshBooks

Hey Craig, thank you for taking the time to share this detailed review of FreshBooks.

I'm sorry to hear that you've run into issues with our mobile app and the timer creating multiple timers (though that is by design). If you had specific suggestions or features that you'd like to see for the Accounting features or anything else in FreshBooks, our team would love to hear it! I have flagged your feedback to be heard by our Product Specialists directly, but if there's anything else our Support Team would be happy to capture that feedback. They can be reached at [email protected] or 1-866-303-6061 Monday through Friday, 8am-8pm EST. ^DM

Ameya
Overall rating
  • Industry: Real Estate
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Fresh look at accounting

Reviewed on 26/08/2024

Pros

Freshbooks is a fresh initiative for maintaining books of accounts.

Cons

I assume there is nothing that I dislike about it

Fanne
Overall rating
  • Industry: Publishing
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Fantastic experience with FreshBooks

Reviewed on 28/08/2024

It makes invoicing and managing finances straightfoward.

It makes invoicing and managing finances straightfoward.

Pros

I like how it has made it easy to use invoicing across multiple currencies.
It has also simplified the payroll process for me.

Cons

Nothing that i disliked while using it, everything was perfect.

India
Overall rating
  • Industry: Law Practice
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Reliable and flexible services with FreshBooks

Reviewed on 07/09/2024

Pros

FreshBooks has really helped us to transfer our timesheets data to invoices and we can quickly receive our payments.

Cons

I have no cons regarding FreshBooks since it is a great platform.

Princess
Overall rating
  • Industry: Banking
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

too much Fresh Books

Reviewed on 25/07/2024

it offers robust set of features for small businesses and freelancers, particular excelling in...

it offers robust set of features for small businesses and freelancers, particular excelling in invoicing, time tracking.

Pros

user friendly
clean design, easy to navigate even for users
professional templates, automatic invoicing, payment reminder, time tracking

Cons

the price is high , expensive, limited inventory management, project management limitations
limited customisation
mobile app limitation

Andreas
Andreas
Overall rating
  • Industry: Telecommunications
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Freshbooks - Still one of the best billing systems around

Reviewed on 19/12/2019

Able to run and invoice quickly. Add the strong integration that it has with Freshdesk for...

Able to run and invoice quickly. Add the strong integration that it has with Freshdesk for ticketing and my time tracking - it has allowed me to better streamline my operations.

Pros

Tracking and customer portal that is fully labeled as your own... this is a feature most competitors do not have. Know when your customers have viewed your invoices and even printed them! Slick mobile app

Cons

Pricing has gone up vis a vis other comparable competitors. Ticketing is very basic. One issue that could have been done better is that this is more of a quoting system and not proposal based. So making fancier proposals you are best off using another platform.

Alternatives Considered

Zoho Books and Xero

Reasons for Choosing FreshBooks

Portal for my customers to look at historical invoices.

Switched From

QuickBooks Online
Ryan
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Barely passed high school math - and I'm now the bookkeeper

Reviewed on 08/10/2020

I love Freshbooks. We used Quickbooks up until I made the decision in January to say I was done...

I love Freshbooks. We used Quickbooks up until I made the decision in January to say I was done stuggling with their program. We had tried the desk top and online versions and they both are so overwhelming with useless features that just get in the way of the simple bookkeeping and accounting needs that our particular business have.

I have been asked by other women in business, if I can help them with accounting as they start their business, and my first suggestion is that they immediately drop QB and move over to Freshbooks.

From our reports to filing quarterlies, reconciling and estimating - every thing about Freshbooks is better.

I have told my husband I would literally become a volunteer spokesperson for Freshbooks due to how much more enjoyable they have made running the backside of our business.

My ONLY regret is not doing this years ago. That's it. This product is life changing!

Pros

Pretty much everything.

The dashboard, estimating, reports, client organization, etc etc. This product is outstanding.

Cons

The type A personality in me would love to be able to close out the books monthly, but I'll take the trade off if it means my books stay balanced - which they always do in Freshbooks.

I also wish the mobile app was more of an interactive user app, vs being more of a quick snapshot of our business.

Julia Maria
Julia Maria
Overall rating
  • Industry: Information Services
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

It amply met my expectations and satisfies the company's needs.

Reviewed on 23/07/2022

When we implemented it, it was a lifesaver, as it makes day-to-day financial work easy and not at...

When we implemented it, it was a lifesaver, as it makes day-to-day financial work easy and not at all intimidating, especially. It helped us save a lot of time, as we can focus on what we do and let Freshbooks do the rest. I especially like the professional look of the invoices without having to spend too much time designing or using design software. Anyone can create an attractive and professional invoice in minutes and I appreciate that.

Pros

I like how adaptable it is and how it can be used for any need. We have been using it in the company for a couple of years now, I already knew it from my freelance work and I can attest to the goodness and simplicity of the system. At the moment we have the Plus subscription and I find it very complete and affordable.

Cons

I would like the application to be more complete and useful because I would like to have a complete view of my invoices when I am not at my desk.

Alternatives Considered

QuickBooks Online

Reasons for Choosing FreshBooks

One problem I often had when working with Quickbooks is that it sometimes took too long to load and was too slow; in fact, that was one of the reasons we switched to another platform (Freshbooks).

Switched From

QuickBooks Desktop

Reasons for Switching to FreshBooks

We can use Freshbooks for business, integrating other applications, or tracking software for things like inventory.
Rachel
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Freshbooks is the ultimate for a service-based business

Reviewed on 22/09/2022

It was a good onboarding experience. I didn't call support and had us rolling in about 2 hours. The...

It was a good onboarding experience. I didn't call support and had us rolling in about 2 hours. The things I miss from Quickbooks aren't here, but they are continuing to build out the system. Hopefully we can get some of those critical features sooner than later.

Pros

I used to love Quickbooks. It had an app, it had time tracking. Then everything I loved was taken away. Freshbooks is the choice we made because it was built for a small service-based business. Recurring billing, time tracking, payment processing, it's all built in and easy to use. It took me 2 hours to get setup completely and it was a great experience. It's great for an owner who needs to be able to just run their business.

Cons

This is a major miss on the accounting side of the house. If you came from Quickbooks, you know how important double-entry accounting is, in depth reporting with punchouts, a quick dashboard into profitability. This isn't the case with Freshbooks. You will need an accountant to help at the end of the year. Ours had to rebuild our system because it doesn't believe in a cash-based accounting system.

Robin
Robin
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Accounting on rails

Reviewed on 27/04/2023

It just makes life simple. I just wanted to be able to find the easiest way possible to invoice...

It just makes life simple. I just wanted to be able to find the easiest way possible to invoice clients in a professional way and manage the client accounts while minimising the work that I had to do or outsource.This solution really did tickle the boxes for me and saves me a lot of time from the manual system I was using previously.

Pros

It's really easy to get started. There has obviously been a lot of effort being put into making the initial process as easy as possible, from branding and colours on the invoicing, to integrating with payment processors et cetera.The daily process is also very easy to manage. It's a five minute job to set up a new client and send them an invoice straight from Freshbooks using existing products and services descriptions.The integrations save me a lot of time by allowing me to automate a lot of functions which would other boys have been done manually and would've required reminders et cetera. For these I used Zapier which connects really well, and I found the integration is to be very reliable over time.Even as a reasonably small user, the customer service was incredible. I don't just mean responses to questions from me, but proactive outreach from the support and sales team which I found to be really high quality.Clients also seemed to really respond well to the invoicing process, and found it easy to access and download the invoices, and payment via credit card was quite a popular option.I actually used the app for a number of different businesses and it was really useful to be able to switch between them in the same dashboard.

Cons

I had a certain amount of trouble with one client when I was trying to set up direct debit payments, and while I got really great support the process didn't seem that reliable in this particular case. This was the only occasion where I had any major difficulties though that weren't caused by myself for the client.

Alternatives Considered

Invoicely

Reasons for Choosing FreshBooks

I was creating PDF invoices myself, sending out payment links by email, and entering all of the details into a spreadsheet all separately.This was very time-consuming and didn't look professional at all.

Reasons for Switching to FreshBooks

FreshBooks was recommended by a few colleagues, but mostly because the proactive support from the team, my experience on the evaluation seeing her professionally presented the business would be represented on the client side, and the availability of integrations.
Swati
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Freshen up Your Finances with FreshBooks!

Reviewed on 04/05/2023

While FreshBooks is a useful accounting software for managing your business finances, its pricing...

While FreshBooks is a useful accounting software for managing your business finances, its pricing may not be reasonable for some users. The starting cost of $15 per month is quite heavy, and additional features require extra payment. It's worth noting that the customer care service may not be satisfactory, as you may have long conversations with support staff without reaching a solution.

Pros

FreshBooks is a simple and user-friendly invoicing and accounting software that is especially useful for beginners. Whether you're running a small business or you're a freelancer with limited time to invest in managing your finances, FreshBooks is the solution you've been looking for. With a user-friendly interface and easy-to-use data uploading capabilities, FreshBooks has everything you need to simplify your financial management processes. One of the key features of FreshBooks is online invoicing, which makes it easy to generate invoices and even offers customizable templates for balance sheets. You can add your clients and billables, and the invoice will be sent directly to them via email. They can then pay you online, making it a hassle-free process. Plus, you can even use your camera to upload bills and keep track of your expenses.

Cons

FreshBook is an accounting software for managing the finace for your business but its pricing is somehow not resonable i guess it heavely charged starting from $15 and you also have to pay extra for additional features. i would like point put ts customer care which is not at stifactory they indulge in long conerstion and still you reach to the solutuon tyou are looking for.

Russell
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Extraordinary item combined to the friendliest help in financial software

Reviewed on 11/05/2019

The most significant thing with this product is efficient. I adore everything about FreshBooks. It...

The most significant thing with this product is efficient. I adore everything about FreshBooks. It is a great application for specialists and little organizations. I have been utilizing it for as long as couple of years and rate it the best programming in the market. At whatever point I had issues, the help group helped me to determine them rapidly with successful arrangements.

Pros

Probably the main motivations we picked FreshBooks over other programming: *Incredibly smooth and simple to utilize interface *Ability to mark your own in hues just as include your logo *Each client can be doled out their own charging gateway login and you can have various customers under one organization however each have diverse username *Utilizes Braintree instalments (our essential vendor processor)
FreshBooks is quick and dependable suite for accounting.FreshBooks is an honour winning money and bookkeeping programming and a standout amongst the best cloud answers for entrepreneurs. It is the present holder of Finances Online's Best Accounting Software Award for 2016 just as the Supreme Software Award for 2016, and has the most noteworthy consumer loyalty rates of all comparative applications in this classification. As you will discover in this survey, there is a not insignificant rundown of reasons why our specialists considered FreshBooks for these esteemed affirmations.

Cons

*Reporting could be improved *Needs better compromise as far as parities. You can do day by day monetary records, yet I would prefer to have it ascertain how my business is getting along dependent on capital in our present record, at that point factor in what we earned and our costs. *Not useful for organizations that have stock, need stock administration (this I wouldn't really rate as a con nonetheless, on the grounds that Freshbooks was constructed and intended for SERVICE style organizations - for that it works incredible) *Reporting can't be opened in the portable application, you have to get to it through the program *To my insight, you can't maintain different organizations out of one record. We as of now have two organizations and are choosing on the off chance that we are going to open up a different Freshbooks account or if there is another choice that is more qualified for the second business.

Gaurav
Gaurav
Overall rating
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

FreshBooks is a reliable and fast accounting suite for complex financial management

Reviewed on 12/01/2018

A complete makeover

FreshBooks developers understand the struggle of small teams to handle complex...

A complete makeover

FreshBooks developers understand the struggle of small teams to handle complex accounting projects and deliver efficient results.

Just as easy as you know it to be

Back in the days, a team of developers decided to design an easy, intuitive, and non-accountant friendly finance management app, and promised their users that this approach will never change.

Mobile-friendly and accessible

FreshBooks is considerably good at following trends, and the best proof of it are the mobile platform add-ons for iOS and Android devices, allowing you to access data and do accounting regardless of your location.

Saves billing time like no other app

FreshBooks redesigned its time tracking for billing purposes by allowing companies to accept payment online, and to do so via various payment gateways.

Excellent invoice to payment features

FreshBooks offers top rate invoice to payment features that can be used by all small businesses. For instance, you can track exactly when your customer opened your invoice email.

Tracking expenses with handy snaps

This feature comes handy if you need to liquidate expenses after a client meeting: you simply click a picture of the receipt and attach the snap to an item in FreshBooks to log the expense.

racking working times even better than before

The new version of the app allows you to becertain of the accuracy of your charges, and lets you have proof if a client decides to dispute them. You can even use the iOS and Android apps to track your working time in the field. Plus, it is easy to convert your work timesheet into an invoice and send it to clients for payments.

A bright future

As good as the new FreshBooks version may look now, it has only begun to develop. The company promises many advanced features in the near future, including bank accounts reconciliation, non-invoice income recording, and billing adjusted to enterprise-grade users. The innovative spirit is planned to spread on to reporting as well, and transform the scope of available integrations to help companies get paid for their efforts, time, and expertise. At the same time, FreshBooks Classic (as the old version is currently known) will remain active, but will constantly be absorbed within the new one's comprehensive productive suite.

Pros

businesses get to manage invoices and recurring subscriptions in less than no time, and collect online payments within the same system. In fact, FreshBooks enables Google Checkout, PayPal, and credit card payments, and integrates with a long list of business systems and applications that can streamline this process. With it, odds are good that you will unite financial control in a single system, and stop paying for the maintenance of complex software infrastructure.

A considerable advantage of FreshBooks compared to other accounting apps is the availability of fully-functional mobile apps and add-ons you can get for Android and iOS devices. The apps allow you to bring the power and convenience of the software on location, and do accounting and access records whenever you wish to do so. As you can see, FreshBooks literally takes finances out of the office, but does so in a safe and seamless fashion.

Cons

Despite a wide range of excellent features users have pointed out a few minor things that can be improved in FreshBooks: its metrics, goal setting, and reporting features can be better. One user also found bugs in FreshBooks email click-throughs and automated expenses which did not function to his liking. Apart from these insignificant glitches, hoever, there is no doubt that FreshBooks is a top notch accounting product that can bring a lot to your accounting deparatament.

Salim
Salim
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Gain supremacy and rediscover accounting experience with FreshBooks, the best there is in the...

Reviewed on 16/02/2023

We make use of FreshBooks in our organization for accounting. More to just accounting, it has...

We make use of FreshBooks in our organization for accounting. More to just accounting, it has delivered us with top quality bookkeeping services which helps us keep all our financial books like receipts in an orderly and easy to access place. It gas also helped us create very effective invoices for customers, send them together with due payments reminders and also it allows us understand the position of our organization financial via the financial reports.

Pros

FreshBooks gives one a robust and unified accounting platform where you can perform all your accounting tasks efficiently without having to use multiple products for each task. With its functionalities in bookkeeping, billing, accounting, expenses tracking, financial reporting and much more, it always proves to be the most qualified tool for solving your accounting needs. It helps generate very detailed financial reports which are effective at giving accurate insights on the position of the business financially. This also helps by guiding one on how to make crucial decisions to help improve your business performance. It has a very user-friendly user interface which gives one easy time when navigating through it and making use of its features. Moreso, some of its functions like invoicing comes with ready-made invoice templates which guides you toward generating professionally looking invoices for your customers. FreshBooks has a very committed user support team which are always ready to offer any assistance you need or answer any questions you might be having.

Cons

FreshBooks is a very effective accounting tool and each of its features has proved to be very useful. It's easy to use, has a very supportive customer support team and i have never encountered any difficulties when using it.

Verified Reviewer
Overall rating
  • Industry: Telecommunications
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A nice experience with Freshbooks

Reviewed on 24/03/2023

I have found the platform to be very user-friendly and efficient. It has made my job of managing...

I have found the platform to be very user-friendly and efficient. It has made my job of managing expenses, invoicing clients, and tracking time much easier and more streamlined. I particularly appreciate the ability to create and customize invoices quickly and easily, which has helped me to get paid more promptly and accurately.One of the things that I find particularly useful is the ability to access Freshbooks from anywhere, as it is cloud-based and accessible on multiple devices. This has made it easy for me to work remotely and stay up-to-date on my accounting tasks while on the go.Overall, my experience with Freshbooks has been very positive, and I would recommend it to other people who need to manage finances for their companies. While there are some areas where more customization options or integrations could be beneficial, the platform is generally reliable and efficient. I appreciate the value that Freshbooks provides, and it has become an essential tool for me in my job.

Pros

I can confidently say that the invoice creation feature is one of my favorite parts of the software. It's super user-friendly and allows me to create and customize professional-looking invoices with ease. I'm not an accounting expert, so the fact that I can navigate the software without feeling overwhelmed is a huge plus for me.I also appreciate that I can automate recurring invoices, which is a huge time-saver for me. It's great to know that Freshbooks can handle the invoicing while I can focus on other important aspects of my business.Sending invoices through Freshbooks is a breeze, too. I can easily send them through email and get notified when clients have opened and paid them. And with the option to accept online payments, my clients find it super convenient to pay their invoices.

Cons

One thing that can be frustrating is the lack of customization options for certain aspects of the platform. For example, while I appreciate the ability to customize invoices and estimates, there are some areas where I feel limited in what I can do.For instance, the dashboard and reporting features are not as customizable as I would like them to be. While I can view certain metrics and data points, I cannot always tailor them to my specific needs or preferences. This can make it difficult to get a comprehensive view of my business and make informed decisions based on the data.Additionally, there are some integrations that I would like to see available on the platform that are not currently offered. While Freshbooks does offer a decent selection of integrations, there are some key tools and apps that are not yet supported. This can be limiting in terms of workflow and efficiency.

Randall
Randall
Overall rating
  • Industry: Higher Education
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

FreshBooks provides small businesses with some of the best invoicing and billing features...

Reviewed on 12/07/2018

Billing and invoicing were made much easier using this software.

Billing and invoicing were made much easier using this software.

Pros

FreshBooks gives small businesses a well-designed and intuitive user interface that can easily be used for a variety of different functions, most notably billing, and invoicing. Users are given a wide array of attractive template designs to choose from when creating invoices, allowing for catchy, yet professional looking documents.

FreshBooks also provides users with tools for team collaboration, estimates, and projects, all of which can be easily navigated and set up to increase your small businesses' ability to maximize communication, send automatic reminders, submit proposals, and secure jobs with relative ease.

As an accounting package, FreshBooks also provides users with the ability to perform some fundamental bookkeeping and accounting functions, has some bank reconciliation functions, enables you to accept online credit card payments, and provides many of these features via their full-featured mobile application.

Last but not least, FreshBooks provides excellent customer service from the start. A detailed and easily followed tutorial will help new users get started, while their well-trained staff is always ready to provide users with answers to any questions or issues they may encounter. FreshBooks is very proud of their customer service and their customer satisfaction rating, and it really shows when you speak with one of their representatives.

Cons

One limitation in FreshBooks as an accounting package is the fact that they utilize single-entry accounting. While this may not be an obvious flaw to a new small business owner, it will become apparent as more accounts are created, employees are hired, and payment options are implemented. Single-entry accounting is quick and simple, but it certainly leaves something to be desired.

Over the years some application updates have diminished or completely removed some useful features, like service and customer records, and inventory tracking, all of which were very convenient and helpful features.

Michael
Overall rating
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome invoice and billing system

Reviewed on 15/01/2024

By far the easiest to use
invoicing/billing software ever if you ask me. We're saving time and...

By far the easiest to use
invoicing/billing software ever if you ask me. We're saving time and money because we use Freshbooks. This is one app that I actually recommend to people I know.

Pros

Freshbooks is extremely user friendly. It's also a high quality product with a lot of good features and personalized settings. Awesome project and time tracking.
I like to use the mobile app because we're traveling a lot and
still need to use the service. It's easy to open and start working on whenever and wherever I want. I've never lost my work either.
It feels like the app actually knows what I need and makes suggestions to help. I love that.

Cons

We only need the inventory feature for a small portion of our sales so I haven't used it a lot, but I don't think it's as good as others I've used. Specifically inventory tracking.

Alternatives Considered

QuickBooks Online and Wave

Switched From

Zoho Books
Verified Reviewer
Overall rating
  • Industry: Oil & Energy
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

I had a line of tasks that was easy to perform.

Reviewed on 06/05/2024

It was a 50 and 50 where we saved time and money, we could follow up on an effective timeline where...

It was a 50 and 50 where we saved time and money, we could follow up on an effective timeline where in general we could have details of how much we spent in time and also in money in each process, on the other hand we delayed, we It was too disturbing not to be clear about everything since the situation required that we had to go through many accounting options that we did not use.

Pros

I handled a small part of the billing for the software, and according to this, since it was cheaper to do it that way, at that time I tracked the time of my development tasks since I had compatibility of those projects. This helps keep finances organized and makes it easier to know how much time I was dedicating to each development task. I know it wasn't the best technique to measure exactly what I was doing, but it worked perfectly.

Cons

As basically the program was oriented more towards accounting activities than towards general activities such as measuring the time of our development tasks, we were too disturbed by so many accounting options that we did not understand, which caused us to waste a lot of time and made the work situation difficult for us. long.

Response from FreshBooks

Hey there, thank you for taking the time to share your review of FreshBooks.

If there's ever any additional feedback, feature suggestions or workflows you'd like to see in FreshBooks, please feel free to connect with our Support Team. Our Support Team can ensure any feedback is shared on your behalf. You can reach our team via this page: https://www.freshbooks.com/contact ^DM

Alexandra
Alexandra
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Freshbooks is the perfect solutions for service based businesses

Reviewed on 26/11/2015

We've used Freshbooks for quite sometime now in our business. When searching for billing software,...

We've used Freshbooks for quite sometime now in our business. When searching for billing software, I needed something smoothe, mobile and also that allowed for customer portals that could be branded to our company. This was a big deal for us, so we absolutely wanted to make sure it was a feature in whatever software it was and Freshbooks did just that.

Freshbooks is super easy to use and handles everything from the customer accounts, to the invoicing to recurring charges and credits. At the end of the year, all the clients get a statement of their services they have paid for, and they never have to contact us about anything. They can review their bills at any time, and also accept estimates that are put together. It also is fabulous for integrations, and we currently use Google Apps, Gusto HQ and a few others to make it that much more effective.

Pros

Some of the biggest reasons we chose Freshbooks over other software:

*Incredibly smooth and easy to use interface
*Ability to brand your own in colors as well as add your logo
*Each customer can be assigned their own billing portal login and you can have multiple clients under one company but each have different username
*Utilizes Braintree payments (our primary merchant processor)
*Integrates with Google Apps and Gusto HQ
*Flat rate for up to 5 users, we currently use the Might Oak Plan
*Team tracking and hour logging for projects (huge deal since we work with contractors and they also have a free contractor add on option)
*Mobile App is killer - I pop off invoices like it's nobody's business :)

Cons

*Reporting could be improved
*Needs better reconciliation in terms of balances. You can do daily balance sheets, but I would rather have it calculate how my business is doing based on capital in our current account, then factor in what we earned and our expenses.
*Not good for businesses that have inventory, need inventory management (this I wouldn't necessarily rate as a con however, because Freshbooks was built and designed for SERVICE style businesses - for that it works great)
*Reporting can't be opened in the mobile app, you need to access it via the browser
*To my knowledge, you can't run multiple businesses out of one account. We currently have two businesses and are deciding if we are going to open up a separate Freshbooks account or if there is another option that's better suited for the second business.

Steve
Steve
Overall rating
  • Company size: 51–200 Employees
  • Review Source

Overall rating

Not for everyone, or even most...

Reviewed on 24/02/2015

I've been using Freshbooks for the last couple of years, and at first it was a breath of fresh air...

I've been using Freshbooks for the last couple of years, and at first it was a breath of fresh air after getting away from Quickbooks (both online and desktop version prior to that). If you don't have a proficiency for accounting, systems like Freshbooks are great, so I enjoyed the simplicity of it. The problem is - it's just way too simple and there are some major gaps in functionality. Additionally, it's a stagnant system. Very little improvements or features were tweaked or added in the system during the entire time I used it which is pretty unusual for a web based service.

Freshbooks shouldn't even call themselves accounting, because their forte really is in time tracking and invoicing. I now use Freeagent and wish I'd switched sooner.

If you don't care about tracking profit margins on projects or really tracking expenses accurately at all, then Freshbooks might work for you.

Pros

Freshbooks gets plenty right. Tracking billable time against customers or customer projects is a breeze, and their invoicing and methods for collecting payments is really hard to beat. Plus, they integrate with so many other services, it makes it really easy to get addicted to.

The things I love most - and the main reasons I'm glad that I left Quickbooks for Freshbooks is:

Automated invoice reminders, which are totally flexible. This alone saved me a lot of time chasing down late payers.

Your customers get a really nice interface for viewing all their invoices online - although I will say I think I only have one or two clients who ever even used the client portal for doing that. Most of them just go to their email to retrieve the links for invoices or statements, but it is still a really nice feature.

Cons

No connections to your banking / credit card accounts. You can do this with expenses to some extent, but it's just awful to work with, when compared to Quickbooks, Xero, FreeAgent - pretty much anyone else. In order to use Freshbooks, you have to have some other software or service for managing the accounting aspects of your business. This ended up being a bad thing for me. I like having it all connected, and there are plenty of great alternatives for that, and some even charge less than Freshbooks.

My reasons for leaving Freshbooks? Freshbooks is downright awful at expenses...

You can't record non-billable expenses against a customer or project. If you want to record the expense without billing the customer for it, you cannot assign it to the customer or project. No easy way around that without messing up your accounting records.

And with expenses that you DO want to rebill the customer for, there's no easy, intuitive way to handle marking up those expenses for goods or services to make a profit on. In order to do that, you must first add the expenses to the customer invoice, and then modify each line item expense amount up to the amount you want the customer to pay.

You cannot record bills as you receive them your vendors. Say for example, you get an invoice from a programmer who did work for you on 4 different projects in a given time period. Most vendors will just send you an itemized invoice with all the billable time across the various projects. Well, you can't record it that way in Freshbooks. Each line item on your bill must be entered into freshbooks one line item at a time, and you cannot correlate them easily to know that they are all part of one bill/invoice. Freshbooks also can't help you with managing when your bills are due. That's accounting, which Freshbooks doesn't do.

Freshbooks solutions to their shortcomings with expenses is all handled with hacks and workarounds for how their system is currently built. They are not easy or intuitive and they also throw things off with your accounting reports.