--- description: If you're in a hunt for the best solution for your business, learn what LiveChat has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: LiveChat Price, Reviews & Ratings | GetApp Singapore 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [LiveChat](/software/8385/livechat) # LiveChat Canonical: https://www.getapp.sg/software/8385/livechat Page: 1 / 70\ Next: [Next page](https://www.getapp.sg/software/8385/livechat?page=2) > LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools. > > Verdict: Rated **4.6/5** by 1715 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of LiveChat Enables real-time customer support and sales engagement directly on websites, helping businesses connect with visitors at key decision moments. Streamlines communication by centralizing messages from multiple channels, making it easier for teams to manage customer interactions efficiently. Automates routine inquiries with AI-powered chatbots, allowing support teams to focus on more complex customer needs. Integrates with a wide range of popular business tools and platforms, supporting a seamless workflow and tailored solutions. Delivers actionable insights through clear reporting and analytics, helping businesses track performance and improve customer satisfaction. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 1715 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Text - **Location**: Boston, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: LiveChat is available in 4 plans: Starter - from $20 per seat/month billed annually, or $24 month-to-month Team - from $41 per seat/month billed annually, or $49 month-to-month Business - from $59 per seat/month billed annually, or $69 month-to-month Enterprise - Custom, contact us for pricing details - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 203 more ## Features - AI Copilot - AI Summarization - API - Access Controls/Permissions - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Automated Responses - Automated Routing - Autoresponders - CRM - Call Center Management - Campaign Management - Canned Responses - Chat/Messaging - Chatbot - Churn Management ## Integrations (121 total) - 1CRM - 1Password - 2way - ActiveCampaign - Adobe Commerce - Asana - Basecamp - Benchmark Email - BigCommerce - Breeze - Campaign Monitor by Marigold - Capsule - ChatBot - ChatGPT - Claude ... and 106 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software) - [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software) - [Live Chat Software](https://www.getapp.sg/directory/561/live-chat/software) - [Customer Engagement Software](https://www.getapp.sg/directory/650/customer-engagement/software) - [Online CRM Software](https://www.getapp.sg/directory/232/online-crm/software) ## Alternatives 1. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Freshdesk](https://www.getapp.sg/software/10317/freshdesk) — 4.5/5 (3408 reviews) 3. [Slack](https://www.getapp.sg/software/91563/slack) — 4.7/5 (24046 reviews) 4. [Zendesk Suite](https://www.getapp.sg/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [Tidio](https://www.getapp.sg/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "It's simple and fast, so I can contact my teammates right away" — 4.0/5 > **Laura** | *16 January 2023* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: The use of real-time chat allows us to communicate with our clients in a highly productive manner. We have found that creating many agent accounts and assigning specific tasks to different teams of workers helps us do more in less time. > > **Cons**: Its price tag is higher than those of its rivals. The delay in getting chat messages is annoying and often leads to misunderstandings. It takes time for support to respond and fix the issue we report. > > Livechat allows for instant, one-on-one interaction with customers, increasing the likelihood that they will become paying clients. Live chat takes a customer-centric approach and equips your company with useful tools. ----- ### "Use LiveChat, you can't go wrong\!" — 5.0/5 > **Paul** | *6 May 2025* | Sports | Recommendation rating: 10.0/10 > > **Pros**: It works\! There are so many positive aspects that there is not one that stands out, which means that the tool is correctly balanced to provide all the features needed. > > **Cons**: I cannot remove nor rename a segment, this is a long time bug, I am used to, meaning that I can remove or rename it, but it then reappears 🤷‍♀️ > > More than 3 years full time, managing thousands of chats. The Archives page shows 20,847 right now. Not that bad, right? I think it's a very good tool, I loved it in the past when it had the tickets management integrated, then there has been the switch off to HelpDesk at the beginning of this year, which, after some hiccups, it has been positively finalised, and now we are just one month before the next huge update, with the one Text App combining multiple tools into one, so I guess it will be the same as before. For our company audience no chat bot has been used, our customers ask for an in person chat, although several times I've been asked if I were human. With all the experience accumulated with time, a good knowledge of our current offers, and the aid of canned responses, you can quickly reply to any question, and this may feel like robotic. ----- ### "Solid App With Unusual Business Practices" — 1.0/5 > **Dale** | *2 December 2024* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: The app itself works well. We used it on our site for several years without issue. > > **Cons**: You need to be paying attention. Their billing practices are unusual. A stated policy (I have a copy of the chat transcript if required) is that they do not provide advance warning of pending annual subscription charges. We longer use the app due to change in our direction and we should have cancelled the subscription. That is on us 100%. This morning, we received the receipt for our freshly paid subscription paid through 11/30/2025 that also indicated a 25% increase in year over year subscription costs. > > The app itself is quite good. I would not risk the relationship with a friend or colleague by recommending the company. ----- ### "Enables the basics of customer management." — 5.0/5 > **Edgaras** | *10 July 2025* | Broadcast Media | Recommendation rating: 10.0/10 > > **Pros**: A simple user interface with the ability to incorporate customizations. Shortcuts for filters, reminders and to-dos. The option to automatically hide information ensures confidentiality. It also offers specialized support, including a cloud based integration system for increased security in various areas. > > **Cons**: I'm a happy and confident customer working with LiveChat. The system might be a bit confusing at first glance and due to the large range of functions, it takes some time to get used to it. > > Theoretically, all problems that arises in sales and extend into upstream or downstream processes are solvable. Essentially, this means that the system supports me in solving my customer's problems and thanks to a central database and a 360 degree view, I quickly have all the relevant information at my fingertips. ----- ### "Try Live Chat\!" — 5.0/5 > **Joanne** | *4 December 2025* | Pharmaceuticals | Recommendation rating: 10.0/10 > > **Pros**: Quick and easiest software to use when you don’t have a live representative available on the phone. I always go for a live chat. > > **Cons**: Takes some time getting used too. But totally worth it once you’re used to it after a few times. It’s great\! > > Fast and easy especially when you don’t have the time for a call back or to reach a real person. I recommend Live Chat. ----- Page: 1 / 70\ Next: [Next page](https://www.getapp.sg/software/8385/livechat?page=2) ## Links - [View on GetApp](https://www.getapp.sg/software/8385/livechat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data