LiveChat Reviews
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1681 Reviews
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Live chat is a feature that allows individuals to communicate with each other in real time
Reviewed on 24/12/2022
Convenience: Customers can communicate with businesses through live chat from any device with an...
Convenience: Customers can communicate with businesses through live chat from any device with an internet connection, making it a convenient option for those who may not have access to a phone or who prefer to communicate digitally.
Pros
Quick response times: Live chat allows businesses to quickly respond to customer inquiries, helping to resolve issues and improve the customer experience
Cons
There are several potential drawbacks to using live chat as a customer service or support tool: Limited hours of operation: Live chat may not be available 24/7, which means that customers may not be able to get help when they need it. Limited ability to handle complex issues: Live chat is generally best suited for handling simple, straightforward questions or issues. More complex or technical problems may be better suited for phone or email support. Limited ability to handle multiple customers at once: Live chat agents can typically only handle one conversation at a time, which means that customers may have to wait for a response if the agent is busy with another customer. Limited ability to handle non-text based communication: Live chat is a text-based communication channel, which means that it may not be suitable for customers who have difficulty reading or writing, or for handling visual or audio-based issues. Potential for misunderstandings: Live chat conversations can be more prone to misunderstandings than other forms of communication, as there is no visual or auditory context to help convey meaning. This can lead to frustration for both customers and support staff.
- Industry: Computer & Network Security
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Chat live instantly with high feature.
Reviewed on 27/06/2021
Amazing chat platform
Client support make professional with live chat
Amazing chat platform
Client support make professional with live chat
Pros
Easy chat
Easy ticket management
Knowledge base management
Easy to search
Soft client supports
Cons
Application sometimes taking load to run except nothing can less as compare to cost
Alternatives Considered
TeamSupportReasons for Choosing LiveChat
For the best and segregate platform for Client supportSwitched From
TeamSupportReasons for Switching to LiveChat
For best client management's Communication of client Providing best ticket support Well ticket management- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
A stylish, adaptable yet reliable chat client for teams
Reviewed on 29/01/2019
For the most part, the product works as advertised. There are a few functionality hurdles that they...
For the most part, the product works as advertised. There are a few functionality hurdles that they need to get over and given how high of a priority some of these items are for us, we might move on to something like Drift before they get the chance to address the problem.
Pros
We're big on aesthetics and the look and feel of LiveChat is worlds better than many of their competitors. We can also integrate with Zapier and ZenDesk which is pretty swell.
Cons
We've had a fair number of customers complain to us about elements of LiveChat that we have no control over. Namely, they can't see a chat wait time till they've committed to a chat and once they're in a queue to chat, there is absolutely no option for them to leave other than to close the entire browser window (which in our case, means exiting our app). We've brought this up with LiveChat a few times and haven't heard anything about a fix being on the roadmap. It's quickly becoming a dealbreaker for us.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Live Chat is good for your ecommerce business
Reviewed on 02/07/2021
Live chat is user friendly and it is good for your website, be it ecommerce, blog etc.
Live chat is user friendly and it is good for your website, be it ecommerce, blog etc.
Pros
It is very easy to navigate and use. You can easily queue up clients and talk to everyone in good time. Notifications are also prompt.
Cons
I liked everything about Live chat. No issues with it.
Alternatives Considered
DriftReasons for Switching to LiveChat
Just liked the specifications I read about it.- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Live chat is an awesome feature to have
Reviewed on 31/07/2022
My overall experience with life Chat has been excellent and I have nothing to complain about only...
My overall experience with life Chat has been excellent and I have nothing to complain about only complaint that I have is that it’s made my life simpler now that was a joke but it has made my life simpler and there is nothing to complain they did an excellent job on this software
Pros
Once adding life chat to our website it’s been a great feature we’re able to get updates from patients that need help with our live chat link
Cons
There is nothing to talk bad about this software it has all the features that I want and that I like and may be a little bit extra
Alternatives Considered
TidioReasons for Switching to LiveChat
My friend recommended life chat so I went with their option- Industry: Alternative Medicine
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product, works and easy to use.
Reviewed on 29/09/2023
Good
Good
Pros
Easy to set up. Integrates well and is a fair price.
Cons
Could be a it cheaper. Could be a bit cheaper. Not in Canadian dollars.
Alternatives Considered
Zendesk SellReasons for Choosing LiveChat
Zendesk is very rad to set up and has glitches.Switched From
Zendesk SuiteReasons for Switching to LiveChat
Simply texting- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great experience
Reviewed on 22/09/2022
my overall experience is wonderful I would recommend this to any company or organization that wants...
my overall experience is wonderful I would recommend this to any company or organization that wants quality and standards
Pros
I like that when communicating with customers u can hear them and they can hear u with any buffing and when ever we do meetings on the live chat its great experience
Cons
I really don't have any thing that I can say that I like least about this software
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easier and faster communication with customers
Reviewed on 09/05/2024
Pros
The real-time chat feature allows us to communicate with customers faster and on time. We can also do more in less time by creating many agent accounts and specifically giving them different tasks. That way, we can utilize the software while providing efficient and fast service to our customers.
Cons
There are times when messages get delayed and it leads to misunderstandings with customers. The price point is also higher compared to others.
- Industry: Retail
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
LiveChat has made my self-owned easier to manage
Reviewed on 06/05/2024
My experience, not including the price hike, has been exceptional. I feel as though I made the...
My experience, not including the price hike, has been exceptional. I feel as though I made the right choice when I chose LiveChat.
Pros
LiveChat offers customers like me a range of resources like films and articles to help in maximizing the features of the program. The periodic emails informing reviewers of new developments in LiveChat's commercial applications are really appreciated.
Cons
Pricing has recently gone up significantly.
- Industry: Computer Networking
- Company size: 51–200 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly recommended
Reviewed on 03/06/2024
I LOVE USING LIVECHAT I HIGHLY RECOMMENDED THIS WEBSITE TO THE COSTUMER
I LOVE USING LIVECHAT I HIGHLY RECOMMENDED THIS WEBSITE TO THE COSTUMER
Pros
When they approach on costumer i feel very comfortable when asking youre problems and livechat helps you solve youre questions
Cons
Asking question ,asking questions in live chat when they approach to you i feel very comfortable using livechat
- Industry: Computer & Network Security
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Live Chat Software Review for Office Communication
Reviewed on 11/05/2023
Live chat software is a powerful tool for office communication, offering a range of features that...
Live chat software is a powerful tool for office communication, offering a range of features that can improve team collaboration, communication, and productivity. Its real-time communication, accessibility, notification system, collaboration, and searchable chat history make it a popular choice for many teams. However, its potential for distractions, security risks, miscommunication, lack of face-to-face interaction, and overreliance are potential drawbacks to consider when deciding whether live chat software is the right tool for your office communication needs. It is important to weigh the pros and cons carefully and consider the specific needs and preferences of your team before implementing live chat software.
Pros
1. Real-time Communication: Live chat software provides real-time communication between team members, allowing for quick and efficient communication.2. Accessibility: Live chat software can be accessed from anywhere with an internet connection, making it easy for remote team members to stay connected with the rest of the team.3. Notification System: Live chat software typically has a notification system that alerts team members when new messages are received. This feature ensures that team members do not miss important messages.4. Collaboration: Live chat software can be used for collaboration, allowing team members to share files, links, and other resources in real-time.5. Searchable Chat History: Live chat software typically has a searchable chat history, making it easy to find previous conversations and information.
Cons
1. Distractions: Live chat software can be a distraction for some team members, especially those who are easily distracted by notifications and messages.2. Security: Live chat software may pose security risks if sensitive information is discussed over the platform without proper encryption and security measures.3. Miscommunication: Live chat software may lead to miscommunication or misunderstandings if team members misinterpret messages or tone.4. Lack of Face-to-Face Interaction: Live chat software does not provide face-to-face interaction, which can be important for building relationships and understanding tone.5. Overreliance: Overreliance on live chat software can lead to a lack of in-person communication, which may hinder team bonding and creativity.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Apps for everyone!
Reviewed on 29/07/2018
We love LiveChat. The availability of the apps that span across different operating systems is a...
We love LiveChat. The availability of the apps that span across different operating systems is a huge bonus and was what initially drew us to the program. Our customers love the program going from chat to form, as they can contact us when we are not available to answer a chat. While the price is a little higher than other live chat clients, this one is worth the price because of the use by multiple agents on a single license. This sold us on the program, and we will continue to use it until it is no longer supported. It’s definitely worth it.
Pros
Apps. Many other live chat options do not include apps, especially not ones that work across both Android, Apple, Mac, and PC. It’s handy in case you are not in front of a computer or have to go from a Mac to a PC, then you have access on both. The fact that multiple agents can use the program (though only one at a time per license!) is very important. Many other live chat programs allow only one per person. This adds up quickly when you have more than one agent. The ability to change the website widget from a chat to a form is great on weekends or after business hours. This allows customers to be able to contact you without having to wait for business hours.
Cons
The only slight con is the cost of the product, but this is offset by the ability for multiple agents to use one license, as long as only one is logged on at a time. To do the same with other programs, you would have to purchase more than one license. So, the cost is justified, but there is still the initial sticker-shock. If the price were a little bit lower, we would be able to purchase two licenses and have two people on at the same time. However, the ability to have more than one person use the license makes it seem like we have loads of agents on at the same time. We did experience one or two bugs, but the tech support was able to fix them quickly so that we were back online within minutes.
- Industry: Consumer Services
- Company size: 2–10 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
LiveChat is Great!
Reviewed on 04/11/2015
We've been using LiveChat for almost 2 years now. It's been so helpful to see who's on our site...
We've been using LiveChat for almost 2 years now. It's been so helpful to see who's on our site when they are actually there and to be able to help them when they need it (which keeps them from straying)! We are an incorporation services provider and people often have lots of questions when they are searching for a provider in this field. Though we have the answers to most of those questions on our site, people often want to clarify or they may feel lost when ordering. Having LiveChat makes it easier for our potential clients to reach out to us without having to leave our site or even to pick up the phone. Instant gratification! Thanks to LiveChat, we've been able to quickly convert those people with questions into clients.
Pros
Visitor data is so very helpful for us. When a client has an issue while ordering, it helps us to know what browser they are using. It is also quite helpful for us to know where they are connecting from (country or state) as this can determine what kinds of services they need.
Also included with the visitor data are the IP, and the pages visited (and for how long they stayed on those pages). This lets us know about where the visitor decided to leave and what they were looking for...and if we feel the need, we can offer to chat with them (rather than waiting for them to start one with us).
LiveChat also makes a verbal announcement when we get a visitor to the site, informing us as to whether they are "new" or "returning" visitors. There is also a verbal announcement when someone initiates a chat ("incoming chat").
The ticket feature is also helpful. When the office is closed or if the technician is away from their desk, the clients can leave a message for us to follow-up later.
Cons
It would be very helpful if the visitor data were logged and saved for reporting purposes via LiveChat. This historical data might prove useful to us when making changes to our site.
It would be nice if the incoming chat would also pop-up a separate window. Sometimes I have my volume down or off when I am on the phone and I've almost missed chats that way.
- Industry: Civil Engineering
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Livechat exceeds our expectations.
Reviewed on 27/06/2023
Livechat is an invaluable tool that enables seamless communication with potential clients across...
Livechat is an invaluable tool that enables seamless communication with potential clients across various mediums of their preference. Its integration within my department has significantly enhanced our interactions, leading to higher satisfaction rates among first-time clients and reduced query resolution times. Moreover, Livechat serves as a powerful tool for converting interested prospects into paying clients, further contributing to the success of our business.
Pros
The Livechat team consistently delivers exceptional support, which has greatly enhanced our experience with the software. They promptly address any challenges we encounter and continuously provide valuable resources to optimize our usage of the Livechat platform. Moreover, the extensive range of high-quality features available to us sets Livechat apart from being just a helpdesk solution. Our utilization of Livechat has expanded beyond expectations, thanks to the outstanding features it offers.
Cons
The addition of a lifetime ban feature is highly necessary to effectively handle trolls. The current option to ban individuals for only a few weeks falls short when dealing with persistent trolls.
- Industry: Financial Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Livechat exceeds our expectations.
Reviewed on 24/03/2023
Livechat plays a crucial role in our workflow for acquiring sales prospects and converting them...
Livechat plays a crucial role in our workflow for acquiring sales prospects and converting them into customers. Its use has significantly reduced our response time to address customer service issues, resulting in much happier customers.
Pros
Livechat offers an array of exclusive chat tools such as message sneak-peek, eye catchers, and targeted messaging for our customer engagement activities with our app users. It also brings together our preferred messaging apps under a single platform by integrating them with Livechat, thus enabling customers to initiate engagement with us through their preferred messaging app. A further result of Livechat's vast integration capability, we are able to elevate a chat conversation with a customer or sales prospect to a voice or video call for efficient sales engagement.
Cons
When it comes to helpdesk solutions, I would consider Livechat to be an essential software. It has not only met our business expectations but also exceeded them, in my opinion.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great tool for online customer service support
Reviewed on 30/10/2020
One of my favorite features is being able to train the bot and see exactly what FAQs the customer...
One of my favorite features is being able to train the bot and see exactly what FAQs the customer are asking. We believe the more readily available we make information customers need the better service we offer. Specific to LiveChat, we love interacting with our customers in real time and not making them wait on an email reply.
Pros
This software took some time to get set up. We started with Chatbot and only after implementation did we realize we needed Live Chat addition subscription to be able to interact with customers live. Then for the full ticketing features we wanted, we also added on Help Desk. The software does what we want but the total price added up to more than we initially expected. So far it's been great for our rapidly growing company. The story for the Chatbot is a work in progress. However, we believe we are able to provide a higher level of service to our customers who are all around the world. One of my favorite features is being able to train the bot and see exactly what FAQs the customer are asking. Another feature we love is interacting with our customers in real time and not making them wait on an email reply. It's also great that we can assign tickets directly to the person who can solve their problem reducing overall response time to the customer.
Cons
We started with Chatbot and only after implementation did we realize we needed Live Chat additional subscription to be able to interact with customers live. Then for the full ticketing features we wanted, we also added on Help Desk. The software does what we want but the total price added up to more than we initially expected.
- Industry: Medical Devices
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
LiveChat - Great Communication with our Customers
Reviewed on 29/09/2020
Overall, this has solved a huge hole in our business - communication with our customers. We have...
Overall, this has solved a huge hole in our business - communication with our customers. We have been using LiveChat for over 4 years, and I wouldn't consider switching to another platform. The customer support we have received from LiveChat has been A+.
Pros
LiveChat has been a staple of our business for many, many years. We continue to use this software on a daily basis to stay connected with our customers whether we are in the office or away. When in the office, we stay logged into LiveChat to easily chat with our customers to help them navigate our site or answer any questions they may have. When away, we utilize the software to allow our customers to message their questions. You have the option of setting all the notification settings tailored to your communication style with your customers. And, you can easily add, change or delete employee/users from your account. Additionally, you can set different levels of access based on these employees.
Cons
The price is a bit heftier then other competitors. Pricing is based on number of users to the account. Besides this, I have never experienced something I didn't like with the software.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Livechat has got us completely covered.
Reviewed on 11/04/2023
Our chat-based customer service efforts are completely managed by Livechat. This tool offers us a...
Our chat-based customer service efforts are completely managed by Livechat. This tool offers us a multitude of options to connect with our customers and potential sales prospects through various channels. It has become an invaluable resource for our customer service team.
Pros
Livechat connects with a variety of messaging channels, which has ensured that we are able to reach our customers wherever they are . At this moment, we are successfully reaching our customers on other platforms asides our website and mobile application , including on our Facebook page, through sms communication and even through the popular Whatsapp messaging platform.
Cons
When it comes to engaging with customers through chat, Livechat does an excellent job for me and my team. We have yet to identify any flaws with this exceptional helpdesk tool. It has proven to be a reliable and efficient way to communicate with our customers.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simplified Customer Support with LiveChat
Reviewed on 13/06/2021
Awesome tool to resolve customer requests at all times. But, sometimes I avoid logging in to avoid...
Awesome tool to resolve customer requests at all times. But, sometimes I avoid logging in to avoid distractions from the pop-ups of the incoming new messages.
Pros
Ability to resolve our client issues, even when our mail server is down. I can always use it on my laptop, tablet, and phone, allowing us to provide a 24 hours support.
It has been a very useful tool to our organizations as a majority of our clients prefer to use this. With LiveChat, you do not have to worry about sending a request or response to the wrong email address.
Cons
When we have an influx of requests, LiveChat is very slow, and most customers have to wait for long to be attended to.
Sometimes if you refresh the page you might lose your current conversation.
Sometimes, it can be a distraction, if new requests keep pooping up on my desktop window.
- Industry: Farming
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
No More Phone Call Waiting with LiveChat
Reviewed on 28/01/2024
Pros
As Desktop Support Analyst, it has been easy for me to communicate with customers online without having to make and receive long calls.
Cons
Integration to our website was hectic during initial setup - kudos to the vendor support team for intervention.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
One stop solution for customer service portal and helpdesk
Reviewed on 23/06/2022
Best customer help desk portal out there. It's been a delight using live chat
Best customer help desk portal out there. It's been a delight using live chat
Pros
You can maintain anything from general query of a customer via live chat to managing a dashboard with all kinds of matrix
Cons
None that i can think of right now, they're pretty good at solving a problems
Alternatives Considered
HubSpot CRMSwitched From
tawk.to- Industry: Market Research
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A necessary customer chat tool
Reviewed on 04/04/2023
It improves sales because it understands what the client is looking for and everything directly...
It improves sales because it understands what the client is looking for and everything directly with the seller, it is quite necessary organizationally and it is also accessible to companies
Pros
What I like is that it allows quick and real-time interactions with customers. It is an assistance system that, as a communication tool on web pages, benefits many sectors in the company. I like this tool because it is quite easy to use and it is a service that allows first year to know the concerns and wishes of customers
Cons
It is not a complicated tool and it brings long-term benefits to the company since customers feel personalized care and its functions are easily adaptable.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Great addition to the support team!
Reviewed on 15/01/2019
LiveChat allowed me to implement a new support channel which we did not have prior to elevate our...
LiveChat allowed me to implement a new support channel which we did not have prior to elevate our business and provide a new service offering to our customers. This has been a great addition to further engage our customers using a new, different support method. While it has been an awesome addition, there is still room for improvement with regards to scalability.
Pros
Allows for simple and quick implementation of a LiveChat option on our site and software application.
Cons
There have been some service outages and connection issues during business hours which impacted our customers and resulted in some negative feedback to our business. We rely on the tool to be functional in order to utilize and offer this communication channel to customers. Also, the reporting could be improved. Rarely do I use or look at the Dashboard as it is not customizable and the reports do not provide very detailed information. For example, we are interested in expanding our hours but I have not been able to easily utilize the data from LiveChat to determine the volume during those hours to justify the change. I have had to export numbers and count manually how many chats were received during a specified timeframe to put together a report. Ideally, I would like to see more volume trends and reporting capabilities.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One of the best if not the best
Reviewed on 11/12/2018
Very good and couldn’t run our business without it, look forward to future improvements.
Very good and couldn’t run our business without it, look forward to future improvements.
Pros
Excellent feature set and customization especially on the desktop app. Works great with woocommerce.
Cons
Mobile app support has been a little flaky with login issues for almost a year. Seems latest update to the iOS app has mostly fixed this but still some lingering issues. So many more features could be added to the app as well. Also don’t like that you have to be on upper tiers to have a simple feature like hours available. We often forget to close the app down and have customers trying to reach us off hours.
Response from Text
Hi Jeremy,
Thank you and really happy you like using LiveChat, we do our best to make it even better, every day!
If by chance, you had a moment to leave us a review at WordPress, it would help us even more deliver the best live chat experience to our WordPress users:
https://wordpress.org/support/plugin/wp-live-chat-software-for-wordpress/reviews/#new-post
Cheers,
LiveChat team
- Industry: Internet
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
LiveChat is everywhere!
Reviewed on 21/04/2020
It integrates very nicely with our system providing good information regarding clients that come...
It integrates very nicely with our system providing good information regarding clients that come into chat
Pros
This product is very easy to use and has a great integration to Zendesk ticket management. Support is always very helpful when needed
Cons
Their application sometimes proves to be glitchy and often times out but still worthwhile. Should there be a disconnection, the chat is passed to the next available agent