DocuWare

4.6 (75)
Document management and workflow automation

Overall rating

4.6 /5
(75)
Value for Money
4.4/5
Features
4.6/5
Ease of Use
4.4/5
Customer Support
4.7/5

96%
recommended this app
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75 Reviews

Jennifer
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

DocuWare converted our paper A/P process into a smooth online workflow.

Reviewed on 24/05/2017

Our growth is very healthy, so this allowed us to automate and electronically store our documents...

Our growth is very healthy, so this allowed us to automate and electronically store our documents without adding more space for file cabinets and hold off on hiring additional employees for a period of time.

Pros

The DocuWare consultant tailored the product to our specific needs. We incorporated many validations and lookups across to the target ERP system (SAGE). The Intellix learning OCR feature was impressive and lived up to the sales pitch, recognizing differences in our vendor base that were surprising (example - some vendor provided dates in mm/dd/yyyy and others presented in dd/mm/yyyy - but DocuWare learned the difference and converted as needed).

Cons

We did not build enough tracking/audit fields at the onset, upon hindsight. Doing it again, I would have a tracking field on who owns the document - so as to always be able to export a file of all open WIP documents and know to whom that they belong.

courtney
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Docuware

Reviewed on 05/04/2019

Overall experience has been good, its saves our files which is what we need. I would give the...

Overall experience has been good, its saves our files which is what we need. I would give the software a 10 if it had a few more tools/options to modify and save the files.

Pros

Docuware is easy to use, reporting is easy to generate and the service is always very prompt.

Cons

Once a file is archived, you cannot (in my experience) delete it out of the system if needed. It would be ideal if you could edit the documents in the inbox (add or rotate pages) however once the documents are uploaded they remain "as is". Also, I have done this many times and hit the save button too fast and then had to go back and find the file to re-name or enter because a field was not complete- in the system lets you save blank fields, so just be careful!

Response from DocuWare

Thank you so much for taking the time to review DocuWare. We're happy to hear that you appreciate how user-friendly the software is ¿ ease of use is an important focus for us. Your ability to delete archived documents is linked to the permissions you¿ve been given. Permission to delete documents is granted on a limited basis to reduce the chance that documents will be deleted in error. You can ask your DocuWare administrator for permission to delete documents. If you have other concerns, please reach out to us at [email protected].

Lucas
Overall rating
  • Industry: Law Practice
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Simple, easy software though slightly limited

Reviewed on 26/08/2019

Pros

DocuWare has a simple interface that is easy to learn and master. It is great for document management, creating, editing, and combining documents is simple.

Cons

The interface seems somewhat outdated, but the simplicity is part of the allure of the software

Response from DocuWare

We appreciate you taking the time to review DocuWare. We're so glad that you appreciate DocuWare's ease of use and that your experience has essentially been very positive. We have a team that is dedicated to updating our user interface. If you have specific feedback, please contact us at [email protected]. We'll pass your comments along to our product team.

Rebecca
Overall rating
  • Industry: Human Resources
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

From a big failure to a success story!

Reviewed on 08/01/2019

We had a major setback with the vendor who initially set up the product with our company, to where...

We had a major setback with the vendor who initially set up the product with our company, to where we had to halt our progress and rollback to our old platform (FORTIS). But we implemented it again and it was a success.

Pros

1. The interface is easy on the eyes, intuitive, and user-friendly
2. Effective drag and drop functionality
3. Users can perform multiple tasks in multiple documents without leaving the main console

Cons

1. Lack of appropriate training for users and administrators
2. Lack of documentation and information on the web to troubleshoot problems on your own
3. The company does not seem invested in its clients' education of how to use the product

Response from DocuWare

Thank you so much for taking the time to review DocuWare. We're glad your company is benefiting from DocuWare's user-friendly interface and flexibility. We appreciate the feedback on DocuWare training and documentation and are sorry to hear that we haven't fully met your needs. If you we can be of further help or you have suggestions for improvement, please reach out to us at [email protected].

Dan
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Easy to approve Invoices

Reviewed on 13/11/2020

Pros

When it comes time to approve invoices, they are all in a queue and ready for me to stamp them as approved or reject. No need to go searching - it is a pretty simple process.

Cons

When typing in search fields, the appropriate selection will eventually appear in a dropdown menu, and must be selected. If you type the search criteria with an exact match and press enter, you will not find what you are looking for unless you have also entered a wildcard search(*).

Response from DocuWare

Thank you so much for your review of DocuWare. We appreciate your feedback. We're glad that your company has benefited from our solution's ability to make collaboration easier and automate time-consuming manual tasks. If we can ever be of assistance, please contact us at [email protected].

Karya
Overall rating
  • Industry: Consumer Electronics
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Docuware

Reviewed on 27/09/2018

I like having the access to all of our orders at my fingertips. I wish more coworkers used this,...

I like having the access to all of our orders at my fingertips. I wish more coworkers used this, instead of picking up the phone or emailing me for information. They can find it all in this online filing cabinet called Docuware.

Pros

We use Docuware as our online filing cabinet. Anything you need to know about an order, you can find in Docuware (as long as it is scanned in and updated accordingly).

Cons

Sometimes items are not uploaded in a timely fashion and/or not linked to the packet.

Response from DocuWare

Thank you so much for taking the time to write the review. Experiencing slow upload speeds is not typical. We want to better understand your issues so that we can offer the appropriate assistance. Please reach out to us at [email protected]. We would appreciate the opportunity to work with you to improve your experience with our solution.

Sue
Overall rating
  • Industry: Law Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use!

Reviewed on 12/06/2019

I love the functionality of the system. Our office uses it all day long.

I love the functionality of the system. Our office uses it all day long.

Pros

It's very easy to use and has a lot of cool functions that the older version did not have.

Cons

Trying to print it a bit of a hassle, which is confusing because it didn't used to be that way. I'm not sure why happened or why.

Response from DocuWare

Thank you so much for taking the time to review DocuWare. We're happy to hear that you appreciate how user-friendly and intuitive the software is. Ease of use is very important to us, and we're continually developing enhancements to our user interface. Printing problems often stem from issues related to your IT infrastructure. Your DocuWare Partner will be able to help you troubleshoot printing issues. You can also contact us directly at [email protected]

Danielle
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Helpful

Reviewed on 27/05/2021

Using daily to upload shared files within our facility for easy access

Using daily to upload shared files within our facility for easy access

Pros

Makes it easy to scan in files that multiple people need so that everything is in one spot & easy to access

Cons

Nothing is missing that I’m aware of and I haven’t really ran into any issues. Maybe make the search area easier?

Response from DocuWare

Thank you so much for your review. We're pleased that DocuWare's capture features and centralized repository are making collaboration easier at your company. We make continuous improvements to our search capabilities and would be happy to get more detailed input from you. Please reach out to us at [email protected] if you have further comments.

Nicole
Overall rating
  • Industry: Government Administration
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Happy about selection

Reviewed on 28/08/2019

The overall capability of the software is amazing; it makes you really take a step back and...

The overall capability of the software is amazing; it makes you really take a step back and reevaluate your own process and goals.

Pros

How you can incorporate this product on any area in your business. I also like how it bridges with various software applications.

Cons

I can’t select a series of documents and index them/store in separate trays simultaneously.

Response from DocuWare

Thank you for your review. We appreciate hearing from our customers. We're glad that your organization is benefiting from DocuWare's flexibility and integration capabilities. Depending on what you are trying to accomplish, your DocuWare administrator or your partner can configure the solution to store documents in separate trays. The documents must have an index field that identifies their document type. Then a process runs in the background to send the files to the designated tray.

Van
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Documented Docuware Success Story

Reviewed on 11/01/2017

As a Docuware client for over 15 years I have seen this product evolve. We have utilized this...

As a Docuware client for over 15 years I have seen this product evolve. We have utilized this program to scan, index and search real estate title documents. From our first use we knew this product was going to revolutionize our title company and it has done this without any loss of productivity and, in fact, has saved manpower and storage dollars. From the moment we created our first "cabinet" with one entry till now where we house over 40 million images that are accessed by personnel from all our locations, we experience exceptional response time and absolutely no "down time". I highly recommend this product to anyone in the title industry.

Pros

Functionality, ease of use, and very small learning curve.

Cons

I have no adverse thoughts.

Wisdom
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Docuware Functionality

Reviewed on 08/12/2021

It is very pleasant and an easy to use software.

It is very pleasant and an easy to use software.

Pros

It has an option of being server or cloud based and the users have a webclient interface that is compatible with all modern browsers

Cons

Docuware support still has to improve. Africa has to be reliant on support from German. it is as if Africa is a country and not a region. that might negatively affect it in Africa

Response from DocuWare

Thank you for taking the time to review DocuWare. I'm glad that your overall experience with our solution was positive. Please be assured that our support function is improving all the time. If you have further input, please reach out to us at [email protected].

Verified Reviewer
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good Software

Reviewed on 29/11/2018

Docuware is a very easy software to scan and access reports. It's a place to store documents

Docuware is a very easy software to scan and access reports. It's a place to store documents

Pros

- good software to store company's documents
- easy access in searching specific documents

Cons

- at this moment of time their is nothing bad to say about this software

Response from DocuWare

Thank you so much for taking the time to review DocuWare. We appreciate hearing from our customers. We're so glad that your experience has been very positive. If we can be of help in the future, please contact us any time at [email protected].

Ryan
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

We researched document managing programs, Docuware is by far the best program available! WE...

Reviewed on 19/10/2017

Pros

Simplicity, Thorough, and Value these are some words that come to mind about the Docuware program. We are in the process of "managing" 17 years worth of document. Through Docuware we are able to "spider web link" our Bill of Ladings to our Packing Slip to our PO's to our Invoices (AP) to our Customer Invoices (AR) to the SDS sheets to the Certification of Standards documents our customers require. This program has reduced hours of research in paper files to minutes in the program search fields. That's not even the best part! Exceptional Service! We had one minor issue when we first implemented the program within one small area, we contacted our local representation (Les Olson Company) they in return setup a conference call with Docuware with in 48 hours a resolution to the issue AND fixed. I have not had an issue since. My company and I are extremely pleased with Docuware and what it accomplishes.

Oscar
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good software, easy to setup and use

Reviewed on 21/03/2018

Pros

The capability of host documents in the cloud is one of the best things in this software and the user profile administration process too.

Cons

Some bugs in the task assigning process is the defect i identified in this software, i have some troubles with this function.

Response from DocuWare

Thank you so much for taking the time to review DocuWare. We appreciate hearing from our customers. If you need help in fine-tuning your business processes please reach out to your DocuWare Partner who can assist you with effective assignment of workflow tasks.

You can also contact us at any time with suggestions at [email protected].

Verified Reviewer
Overall rating
  • Industry: Human Resources
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

DocuWare Review

Reviewed on 27/03/2019

Pros

I like that it gives me a preview of the files before I open them. I also like that it stores everything in color and that I can store multiple things at once. It works well at keeping things neat and is simple to use.

Cons

The search function is not very good. In order to get results when performing a search you have to search the name of the document exactly as it was recorded. This can be difficult when looking for something that you stored months ago.

Response from DocuWare

Thank you for taking the time to review DocuWare. We want to help you get the most out of your DocuWare system. We can work with you to help you fine-tune your searches. With DocuWare you can search by date, type of document, keyword and any other parameters you set up. Please reach out to us at [email protected]. We would appreciate the opportunity to improve your experience with our solution.

Resa
Overall rating
  • Industry: Information Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Take advantage of DocuWare!

Reviewed on 03/02/2023

Overall, DocuWare is an excellent document management system. It has helped us to streamline our...

Overall, DocuWare is an excellent document management system. It has helped us to streamline our workflow and save time and resources. The user-friendly interface and automated processes make it easy to use and the search feature helps us quickly find the documents we need.

Pros

DocuWare is an incredibly efficient and user-friendly document management system. It has helped streamline our workflow, allowing us to quickly and easily access our documents and data. The search feature makes it easy to find the right document quickly and the automated processes have made our job easier.

Cons

Although DocuWare is a great document management system, it can be difficult to customize and configure it to meet our specific needs.

Brian
Overall rating
  • Industry: Oil & Energy
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Docuware review

Reviewed on 18/06/2019

So far, I am absolutely loving it. So easy to use and without having a client to install.

So far, I am absolutely loving it. So easy to use and without having a client to install.

Pros

I love the web interface. It makes it so convenient. The UI layout is so intuitive compared to our old document system.

Cons

I don't like that I can't process multiple files by selecting the ones I want to change. It's either all or nothing.

Response from DocuWare

Thank you so much for taking the time to review DocuWare. We appreciate hearing from our customers. The ability to process multiple documents at once depends on what you're trying to accomplish and whether you have installed the most current version of DocuWare. Please reach out to your DocuWare Partner for assistance or contact us at any time at [email protected].

Donald
Overall rating
  • Industry: Banking
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to implement and use. We were up and running in a very reasonable time frame.

Reviewed on 07/09/2017

Improved efficiency and better document management.

Improved efficiency and better document management.

Pros

The system is user friendly and easy to learn. It has helped improve our efficiency in handling the accounts payable function by eliminating the need to move paper documents. It has also replaced paper document storage with imaged files which are much easier to work with both from a storage aspect as well as a research aspect.

Cons

At this point we have not had any issues with the system performance or capabilities. It is providing what we need for this function.

Denise
Overall rating
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Good.

Reviewed on 22/05/2017

Pros

Functionality is great - makes searching for documents easy and easily and. Cloud based makes accessibility easier

Cons

Uploading documents and sorting are time consuming and difficult to get it done easily and effectively.

Richard
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Easy to use document management software

Reviewed on 05/02/2016

One of our original purposes in implementing DocuWare was to make our move to a new building easier...

One of our original purposes in implementing DocuWare was to make our move to a new building easier and move toward a paperless office. That was accomplished, but the real benefit we've seen is DocuWare's flexibility which allows each of our departments to use the software in very different ways expanding charitable income and helping us reach out goals.

David
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Seriously Great Document Management Software

Reviewed on 12/05/2015

Really impressed by DocuWare. Year on year the software has improved and now represents simply...

Really impressed by DocuWare. Year on year the software has improved and now represents simply amazing value for money. We looked at many systems closely but DocuWare proved to offer the best functionality vs cost.

Aleksander J.
Overall rating
  • Industry: Airlines/Aviation
  • Company size: 201–500 Employees
  • Review Source

Overall rating

Reviewed on 28/09/2017

Eileen
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Innovative and robust document management platform

Reviewed on 20/04/2023

DocuWare has allowed us to improve the organization, access and security of our documents,...

DocuWare has allowed us to improve the organization, access and security of our documents, significantly increasing our efficiency in the office. I would recommend DocuWare to other companies looking to optimize document management.

Pros

I like DocuWare's ability to efficiently scan and store all of our important documents has allowed us to streamline processes and reduce paper usage. The intelligent search function makes it easy for us to quickly find any file, which saves us valuable time in our daily routine. In addition, integration with other systems, such as ERP and CRM, has improved interdepartmental communication and information management. DocuWare's ease of use and quick implementation allowed us to adapt smoothly to this new way of working. Finally, remote access and real-time collaboration have improved our efficiency, allowing us to work more agile and respond quickly to our company's needs.

Cons

DocuWare offers many useful features, but it can be costly for small businesses. Also, more customization options would be ideal.

Response from DocuWare

Hi Eileen, many thanks for your comments. For small business, maybe DocuWare Cloud would be a good solution... We work every day on improving and being much more efficient for our users.

Rafael
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Best Tool for Electronic Document Management

Reviewed on 11/10/2017

Pros

I use and manage DocuWare in the company where I work, it has an incredible administration tool, allowing you to create multiple access profiles, with rules for viewing and writing, allows you to create several file trays for separation and organization of them, among others features.

Already for the end user of the company, the graphic interface of the Web part is very easy to understand, without a lot of unnecessary information, after only what the user needs to filter and find their documents.

Importing documents into DocuWare is another fantastic thing, you can do this by simply printing the document through the DocuWare printer, a supplement that sends the document directly to the user's default tray, or to a certain tray if rules are created for it. You can also import documents into DocuWare simply by placing them in a certain pre-defined folder, which is monitored by the system and automatically imports as soon as a document is placed there. There is also the possibility of using scanners to scan physical documents, as you can also manually import the documents already scanned into DocuWare.

Cons

Regarding the tool I have nothing to complain about, but the support leaves something to be desired, DocuWare's own support takes some time to answer simple questions at times, but it has a vast documentation that can be used to remedy various types of doubts , often solving simpler problems without having to open a call for support.

Idaly
Overall rating
  • Industry: Semiconductors
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Document management that facilitates our processes and allows us to save paper.

Reviewed on 31/03/2023

It has allowed us to keep our documents in order, we improve the fluency when filing and sharing...

It has allowed us to keep our documents in order, we improve the fluency when filing and sharing documents very quickly, we keep our files safe, we reduce the cost of paper, the digitization of our documents has boosted our growth and productivity.

Pros

It is the best software for document management, it is very good at keeping our documents digitally secure, it is very good at exchanging documents between colleagues, it is a very fast system, it is easy to navigate and it keeps document management smooth.

Cons

Some colleagues thought that it is expensive software at first, but I disagree as there are many software with similar functions, but DocuWare has more power to manage our documents to a great extent.

Response from DocuWare

Hi Idaly, many thanks for your comments. We work every day on improving our solutions and make it much more efficient for our users.