DocuWare Reviews

Docuware is easy to use, reporting is easy to generate and the service is always very prompt.

Once a file is archived, you cannot (in my experience) delete it out of the system if needed. It would be ideal if you could edit the documents in the inbox (add or rotate pages) however once the documents are uploaded they remain "as is". Also, I have done this many times and hit the save button too fast and then had to go back and find the file to re-name or enter because a field was not complete- in the system lets you save blank fields, so just be careful!

DocuWare has a simple interface that is easy to learn and master. It is great for document management, creating, editing, and combining documents is simple.

The interface seems somewhat outdated, but the simplicity is part of the allure of the software

When it comes time to approve invoices, they are all in a queue and ready for me to stamp them as approved or reject. No need to go searching - it is a pretty simple process.

When typing in search fields, the appropriate selection will eventually appear in a dropdown menu, and must be selected. If you type the search criteria with an exact match and press enter, you will not find what you are looking for unless you have also entered a wildcard search(*).

It's very easy to use and has a lot of cool functions that the older version did not have.

Trying to print it a bit of a hassle, which is confusing because it didn't used to be that way. I'm not sure why happened or why.

Makes it easy to scan in files that multiple people need so that everything is in one spot & easy to access

Nothing is missing that I’m aware of and I haven’t really ran into any issues. Maybe make the search area easier?

How you can incorporate this product on any area in your business. I also like how it bridges with various software applications.

I can’t select a series of documents and index them/store in separate trays simultaneously.

It has an option of being server or cloud based and the users have a webclient interface that is compatible with all modern browsers

Docuware support still has to improve. Africa has to be reliant on support from German. it is as if Africa is a country and not a region. that might negatively affect it in Africa

- good software to store company's documents
- easy access in searching specific documents

- at this moment of time their is nothing bad to say about this software

Simplicity, Thorough, and Value these are some words that come to mind about the Docuware program. We are in the process of "managing" 17 years worth of document. Through Docuware we are able to "spider web link" our Bill of Ladings to our Packing Slip to our PO's to our Invoices (AP) to our Customer Invoices (AR) to the SDS sheets to the Certification of Standards documents our customers require. This program has reduced hours of research in paper files to minutes in the program search fields. That's not even the best part! Exceptional Service! We had one minor issue when we first implemented the program within one small area, we contacted our local representation (Les Olson Company) they in return setup a conference call with Docuware with in 48 hours a resolution to the issue AND fixed. I have not had an issue since. My company and I are extremely pleased with Docuware and what it accomplishes.

The capability of host documents in the cloud is one of the best things in this software and the user profile administration process too.

Some bugs in the task assigning process is the defect i identified in this software, i have some troubles with this function.

I like that it gives me a preview of the files before I open them. I also like that it stores everything in color and that I can store multiple things at once. It works well at keeping things neat and is simple to use.

The search function is not very good. In order to get results when performing a search you have to search the name of the document exactly as it was recorded. This can be difficult when looking for something that you stored months ago.

I love the web interface. It makes it so convenient. The UI layout is so intuitive compared to our old document system.

I don't like that I can't process multiple files by selecting the ones I want to change. It's either all or nothing.

The system is user friendly and easy to learn. It has helped improve our efficiency in handling the accounts payable function by eliminating the need to move paper documents. It has also replaced paper document storage with imaged files which are much easier to work with both from a storage aspect as well as a research aspect.

At this point we have not had any issues with the system performance or capabilities. It is providing what we need for this function.

Functionality is great - makes searching for documents easy and easily and. Cloud based makes accessibility easier

Uploading documents and sorting are time consuming and difficult to get it done easily and effectively.

I use and manage DocuWare in the company where I work, it has an incredible administration tool, allowing you to create multiple access profiles, with rules for viewing and writing, allows you to create several file trays for separation and organization of them, among others features.

Already for the end user of the company, the graphic interface of the Web part is very easy to understand, without a lot of unnecessary information, after only what the user needs to filter and find their documents.

Importing documents into DocuWare is another fantastic thing, you can do this by simply printing the document through the DocuWare printer, a supplement that sends the document directly to the user's default tray, or to a certain tray if rules are created for it. You can also import documents into DocuWare simply by placing them in a certain pre-defined folder, which is monitored by the system and automatically imports as soon as a document is placed there. There is also the possibility of using scanners to scan physical documents, as you can also manually import the documents already scanned into DocuWare.

Regarding the tool I have nothing to complain about, but the support leaves something to be desired, DocuWare's own support takes some time to answer simple questions at times, but it has a vast documentation that can be used to remedy various types of doubts , often solving simpler problems without having to open a call for support.