Salesforce Sales Cloud Reviews

Salesforce Sales Cloud

4.4 (18,767)
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Cloud-based CRM & Sales Automation

Overall rating

4.4 /5
(18,767)
Value for Money
4.0/5
Features
4.4/5
Ease of Use
4.0/5
Customer Support
4.1/5
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18767 Reviews

Himaanshu
Himaanshu
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Complex, Integrated tool

Reviewed on 03/08/2024

Overall, it is a great customer relationship management (CRM) platform that helps businesses manage...

Overall, it is a great customer relationship management (CRM) platform that helps businesses manage their sales process, customer data, and interactions.

Pros

It significantly enhances sales pipeline by optimizing lead management and conversion rates. Convert more prospects into customers by effectively nurturing leads, streamlining sales processes, and gaining valuable insights into customer behavior.

Cons

Implementation is quite complex and resource-intensive, often presenting challenges for smaller businesses or those lacking dedicated IT support.

Chris
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great software that helps you be more successful

Reviewed on 05/12/2024

Used it at multiple companies both as a user and manager/admin levels. Always found it useful and...

Used it at multiple companies both as a user and manager/admin levels. Always found it useful and wondered how companies survive without something similar.

Pros

It allows users to stay organized and on task, also while balancing the needs of the overall business.

Cons

While a plus to have so many features, it can be overwhelming. Take some time to complete some additional tutorials and training, and it will help.

Alternatives Considered

HubSpot Marketing Hub

Reasons for Switching to Salesforce Sales Cloud

It was all-incompassing of what we needed.
Seb
Overall rating
  • Industry: Hospitality
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Easy to use but old look

Reviewed on 21/12/2024

Very basic but wouldn’t use it if it wasn’t for my actual job

Very basic but wouldn’t use it if it wasn’t for my actual job

Pros

It’s very Easy to use, no need to learn IT as it’s quite basic

Cons

The look is quite old, you can’t really make it unique as you cannot create all the blocks you wish

Blake
Overall rating
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Salesforce >

Reviewed on 29/10/2024

Overall I've used the tool as well as various others and feel it's the most robust available CRM

Overall I've used the tool as well as various others and feel it's the most robust available CRM

Pros

The dynamic ability to report and splice and dice information bout my accounts, contacts, opportunities etc

Cons

Sometimes it can be a bit clunky in navigating page to page or finding the specific details but they've made some changes such as the different modes to help this

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

CRM Platform with best features specific to particular industry

Reviewed on 24/01/2025

I am using salesfroce sales cloud for mainly CRM work, where i have intergrated my digital...

I am using salesfroce sales cloud for mainly CRM work, where i have intergrated my digital paltforms with Salesforce sales cloud and able to capture the leads directly into CRM, then i have setup workflows and routing for lead distribution among team and able to manage the pipeline as well and maintained all our contacts in the database. by using this our marketing and sales team collaboration is very easier and now they are doing all lead and deasl management tasks very quckly and giving more time for closing the new deals.

Pros

I liked their inbult tool chatter for collaboration with internal teams, where i am able to share updates and documents.

Cons

As compared to other CRM Platforms in the market pricing is higher for each individual user, they should implement usage based pricing instead of giving too many features in one package.

Kyree
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Salesforce Sales Cloud Admin Review

Reviewed on 10/12/2024

Overall, my experience with Salesforce Sales Cloud has been great. The system is intuitive, easy to...

Overall, my experience with Salesforce Sales Cloud has been great. The system is intuitive, easy to access, and there are easy to find online resources available for most use cases.

Pros

Salesforce Sales Cloud is a great tool for organizing your business records in a customizable but standardized way.

Cons

Some restrictions exist depending on which cloud level you are on.

Daniel
Overall rating
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Salesforce Review

Reviewed on 10/12/2024

Overall experience has been good. Took some time to understand the software but overtime it has...

Overall experience has been good. Took some time to understand the software but overtime it has been a great tool to use.

Pros

I like many features Salesforce has to offer. I have a decent book of business so I really like Service Alerts & Notifications. This feature gives me the ability to stay organized while being able to review increases with clients to better retain my book of business.

Cons

The thing I like least about Salesforce is creating filters. I am not really sure how to create filters and need a better understanding on how to do so.

Dana
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A tool for mature sales organizations

Reviewed on 21/01/2025

9.5/10 and would recommend to any mature business

9.5/10 and would recommend to any mature business

Pros

Ease of use, comprehensive and easy to customize for your business's needs. Easy to track sales cycles in it and love the fact that we can integrate other tools such as CPQ within it. It took a while for my company to move to this tool but glad we did it as it's changed the sales game here.

Cons

Latency and downtimes have happened in the past

Tyler
Overall rating
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to build Lead Flows and fully custom reporting.

Reviewed on 23/12/2024

Ive been working with salesforce for over 5 years across a variety of roles.

Ive been working with salesforce for over 5 years across a variety of roles.

Pros

Salesforce ultimate CRM for tracking all aspects of your Leads and Marketing.

The flow builder allows you to have complete control of your leads sources and sub lead sources, allowing for easy reporting and segmentation.

Cons

It can be tough to navigate and learn at first.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good for Organizing and Growing Sales

Reviewed on 21/12/2024

Pros

Strong analytics, automation, and smooth integration for customer relationship and sales management.

Cons

high costs and a steep learning curve, particularly for startups.

Mazher Hussain
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly customizable to meet specific business needs.

Reviewed on 04/08/2024

Salesforce Sales Cloud is a powerful and versatile CRM solution that excels in managing and...

Salesforce Sales Cloud is a powerful and versatile CRM solution that excels in managing and optimizing the sales process. Its comprehensive feature set, scalability, and customization options make it an excellent choice for businesses looking to enhance their sales operations. However, the cost and complexity of the platform should be carefully considered, especially for smaller organizations with limited resources. Overall, Salesforce Sales Cloud remains a leading choice for businesses seeking a robust and flexible CRM solution.

Pros

Salesforce Sales Cloud is a comprehensive customer relationship management (CRM) platform designed to support the sales process from lead generation to closing deals. It is widely adopted across various industries due to its robust features, scalability, and the ability to customize to meet specific business needs.

Cons

The platform's extensive features can be overwhelming and require significant time and resources to implement and manage effectively.

Verified Reviewer
Overall rating
  • Industry: Glass, Ceramics & Concrete
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

MY HONEST REVIEW

Reviewed on 21/06/2024

My experience with Salesforce Sales Cloud has been largely positive, as it's a robust and versatile...

My experience with Salesforce Sales Cloud has been largely positive, as it's a robust and versatile platform that offers a wide range of features to streamline sales processes and enhance customer relationship management.

Pros

Salesforce Sales Cloud stands out for its robust CRM capabilities, advanced automation, powerful analytics, seamless integration, and user-friendly mobile access. Its scalability, customization options, collaboration tools, and AI-driven insights further enhance its value, making it a comprehensive solution for managing and optimizing sales processes. These features collectively contribute to improved sales performance, better customer relationships, and greater business success.

Cons

Salesforce Sales Cloud is a comprehensive and powerful CRM platform, but its complexity, cost, and customization requirements can be challenging, especially for smaller businesses or those without dedicated technical resources. Improvements in user interface simplicity, pricing transparency, performance, and support quality could enhance the overall user experience and make it more accessible to a broader range of businesses.

Ramswaroop
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Salesforce Sales Cloud for Professionals

Reviewed on 03/03/2024

Overall, Salesforce Sales Cloud provides a comprehensive suite of tools and features to empower...

Overall, Salesforce Sales Cloud provides a comprehensive suite of tools and features to empower sales teams, improve efficiency, and drive revenue growth. Its scalability and flexibility make it suitable for businesses of all sizes and industries. However, successful implementation and utilization require proper training, customization, and ongoing support.

Pros

Assisting in the implementation of a cutting-edge, new system to modernise the company. It is simple to use and adaptable, making it possible to add new features as needed to meet corporate requirements.

Cons

The one drawback I have experienced with SalesForce is that effort may be lost due to the non-automated storage of entered data.

Alternatives Considered

Zoho CRM, Oracle Taleo Cloud and HubSpot CRM

Reasons for Switching to Salesforce Sales Cloud

The following factors make it very important for me to choose Salesforce Sales Cloud over other business alternative CRM products, although this decision depends on the specific needs, preferences, and priorities of each individual or individual organization. Sales Force Sales Cloud is--- Industry Leader Comprehensive Feature Set Scalability Customization and Flexibility Integration Ecosystem User Experience Community and Support
Sihloniphile Angel
Overall rating
  • Industry: Events Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Salesforce Sales Cloud Slales Tracking Review

Reviewed on 03/06/2024

Salesforce Sales Cloud is a comprehensive sales tracking tool that has revolutionized the way sales...

Salesforce Sales Cloud is a comprehensive sales tracking tool that has revolutionized the way sales teams operate and achieve their goals. As a leading customer relationship management (CRM) platform, it offers a plethora of features designed to streamline sales processes, improve efficiency, and enhance overall productivity. key features such as, Lead and Opportunity Management, Sales Forecasting, Customizable Dashboards and Reports, Mobile Accessibility, Integration Capabilities, Automation and AI. Salesforce Sales Cloud is known for its user-friendly interface. While it offers a vast array of features, the platform is designed to be intuitive, ensuring that even those who are not tech-savvy can navigate it with ease. The learning curve is relatively short, thanks to the extensive training resources and support provided by Salesforce.

Salesforce Sales Cloud is a powerful and versatile tool for sales tracking and management. Its comprehensive feature set, coupled with advanced analytics and AI, makes it an invaluable asset for sales teams aiming to increase efficiency and drive growth. While there are some drawbacks, such as cost and complexity, the benefits far outweigh these issues, making Sales Cloud a top choice for businesses looking to optimize their sales processes.

Pros

Comprehensive lead and opportunity management
Robust sales forecasting and analytics
Customizable dashboards and reports
Mobile accessibility for on-the-go sales tracking
Seamless integration with other tools
Advanced automation and AI features

Cons

The platform can be expensive, especially for small businesses.
Customization options, while powerful, can be overwhelming for new users.
Some users report that the system can be slow at times, particularly with large datasets.
The extensive feature set may require significant training for full utilization.

Melinda
Overall rating
  • Industry: Public Relations & Communications
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Seamless CRM Solution for Streamlined Operations

Reviewed on 27/01/2024

Finding the right CRM solution to efficiently manage our customer relationships and streamline...

Finding the right CRM solution to efficiently manage our customer relationships and streamline operations has been paramount. The customer support provided by Salesforce has also been exemplary. Their Premier Success plan includes a responsive support team is always available to address any queries or concerns promptly, ensuring uninterrupted operations and a seamless user experience.

Pros

One of the most commendable aspects of Salesforce CRM is its user-friendly interface, which made the transition smooth for our team. The easy to digest layout and customizable features allowed us to tailor the CRM to fit our specific needs without overwhelming complexity. This adaptability ensured that every team member could seamlessly integrate Salesforce into their daily workflow, enhancing productivity across the board.

Cons

While Salesforce CRM offers a comprehensive suite of features and benefits, one notable drawback is its cost. For small or budget-conscious businesses, the expense associated with Salesforce's subscription plans and additional add-ons may pose a significant financial challenges. As businesses scale and require more advanced features or additional user licenses, the cost of maintaining Salesforce CRM can escalate rapidly.

Alternatives Considered

monday.com

Reasons for Choosing Salesforce Sales Cloud

Needed an approach that didn't just include sales. Automation of business operations was also needed.

Switched From

Insightly

Reasons for Switching to Salesforce Sales Cloud

Was most familiar with Salesforce having used it as a previous company.
Sam
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Powerful Tool with a Learning Curve, but Worth the Investment

Reviewed on 09/11/2024

My overall experience with Salesforce Sales Cloud has been positive. It’s a powerful tool for...

My overall experience with Salesforce Sales Cloud has been positive. It’s a powerful tool for managing customer relationships and sales processes, and once you get the hang of it, it can really improve how you work. The platform helps keep everything organized and gives you a clear view of your sales pipeline and performance. It took some time to learn at first because there are so many features, but the customization and automation options are worth it. The ability to work from anywhere with the mobile app is also a huge plus. Overall, it’s a solid tool for any sales team.

Pros

What I liked most about Salesforce Sales Cloud is how easily it can be customized to meet business needs. It helps organize and manage customers and deals in a flexible and simple way. It also allows for quick and accurate reporting, making it easy to track performance and make decisions. The integration with other tools and the mobile app make it convenient for sales teams to work from anywhere.

Cons

What I liked least about Salesforce Sales Cloud is that it can feel a bit overwhelming at first. There are so many features and options that it takes time to learn and get comfortable with everything. Also, the customization options, while helpful, sometimes require more technical skills or extra support from a developer, especially if you want something very specific. It’s powerful, but the learning curve and setup can be challenging for new users or small teams without a lot of tech resources.

toshia
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Salesforce software

Reviewed on 30/09/2024

Very good deal al. The product is amazing.

Very good deal al. The product is amazing.

Pros

### Pros of Salesforce Sales Cloud

Salesforce Sales Cloud is great for helping sales teams stay organized and productive. One of the best things is how customizable it is—you can really tailor it to fit your business needs. The interface is user-friendly, making it easier to manage leads and customer relationships. It also plays well with other tools, so you can integrate it with your email or marketing platforms, which saves a ton of time. Plus, the reporting tools give you valuable insights, so you can keep track of how your sales team is doing in real time.

### Cons of Salesforce Sales Cloud

Cons

Am the flip side, Salesforce Sales Cloud can be a bit tricky to learn, especially if you don’t have a tech-savvy team. It offers so many features that it can feel overwhelming at first. The pricing is also something to consider—it can get expensive, especially when you start adding on extra features. Some users have mentioned the system runs slow with large datasets, and it can take a while to get the hang of customizing it. Lastly, customer support isn’t always as quick or helpful as you’d expect for a premium product.

Josh
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Professional software to keep track of your leads

Reviewed on 03/10/2024

Overall, I think that Salesforce Sales Cloud has benefitted our business in many ways, starting...

Overall, I think that Salesforce Sales Cloud has benefitted our business in many ways, starting from giving us a platform that understands perfectly the lead nurturing process and analyzes all our data to give us the answers to our sales processes. With this software, we have been able to automate this process that often times include a lot of filtering and categorizing data and it's something that used to take hours, but now with simple steps we have been able to automate these tasks and focus on more important aspects of selling. With this software, we have also been able to make more conscious and informed decisions about our future projects, because it directs us to the right track with its analytics.

Pros

I like that Sales Cloud has strong and helpful features that have helped us sell faster, but more specifically, the collaboration tools included in this program have been amazing, being able to work as a team in our sales and share different updates and information in real time without leaving the software is important. Additionally, it's possible to manage all of our leads in Sales Cloud and organize all the information about our customers, and put them in categories to make it easier to keep track of them and make customizable content for them.
Salesforce Sales Cloud also includes great analytics features that help visualize the data that we have and even shows us insights that are often overlooked, along with the forecasting feature that helps us project our future sales and which path we should go for, and even the AI recommendations have been great for us.

Cons

I would say that Salesforce Sales Cloud is definitely not easy to use, I wish it was a more friendly platform but when I first started using it, it felt very overwhelming and I had a hard time getting used to all the tools that are included in it. Getting to know in detail each tool and what they do takes a lot of time and this can slow down the process of actually using it, I also think that the customization of the platform itself is very limited and they can do so much more to ensure that the customizing options are broad and can be used by beginners as well.

Nainika
Nainika
Overall rating
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Customer Relationship Management Platform

Reviewed on 26/09/2024

My experience with this tool was amazing. It was very easy to use for me and my team mates. There...

My experience with this tool was amazing. It was very easy to use for me and my team mates. There are so many customizations in this tool which was helpful in creating custom dashboard. I could store detailed information of the customers. The customer support of this app is also very good that was helpful during my initial phase.

Pros

Salesforce Sales Cloud can be easily customized to fit any business. It is very simple to use, so sales teams started using it without much training. It also automates boring tasks, letting the team focus on selling, which helps them work faster.

Cons

It can be a bit slower sometime if there is large amount of data.

David
David
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Extremely complicated CRM, but very capable as well.

Reviewed on 05/08/2024

Are use salesforce for many years. It was our CRM and I was an administrator and user for it.

Are use salesforce for many years. It was our CRM and I was an administrator and user for it.

Pros

Salesforce has all of the features you could ever possibly want for the most part. It is an extremely in-depth product.

Cons

Salesforce is extremely complicated. If you have to get help and end up in trailblazer, good luck to you. You will spend hours reading white pages just to realize that you are in the one for classic instead of the new salesforce.

Gaëtan
Gaëtan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Number one Sales Management tool

Reviewed on 21/06/2024

Salesforce Sales Cloud is an easy way to access to the leader of Sales Management tools, but this...

Salesforce Sales Cloud is an easy way to access to the leader of Sales Management tools, but this has a cost not all (small) companies would like to spend.

Pros

Comprehensive end-to-end features for Sales Management
Ease of use of most of the functionalities
Powerful Dashboard and Analytics features

Cons

Cost
Some advanced features are a bit complex to use (e.g: advanced Sales Pipeline workflow)
Customer support sometimes slow

Lars
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Salesforce Sales Cloud has all fundamentals for streamlining sales.

Reviewed on 01/08/2024

We are using Salesforce Sales Cloud to optimize our sales operations and has really helped us to...

We are using Salesforce Sales Cloud to optimize our sales operations and has really helped us to facilitate more successful sales than before. Salesforce Sales Cloud allows us to engage easily with our clients and customers which help create great working relationships with them.

Pros

Salesforce Sales Cloud has solid AI automations which help us to get the repetitive tasks completed quickly and with zero human errors. It has a very flexible architecture which made it possible for us to customize it to fit to our unique sales needs. Salesforce Sales Cloud analytical features keep us on the lookout for our sales performances by giving us very detailed metrics reports.

Cons

Salesforce Sales Cloud has consistently delivered very fulfilling services to us. There are no cons towards it.

meenal
Overall rating
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

"streamlining sales: A comprehensive review of salesforce sales cloud"

Reviewed on 30/05/2024

For companies trying to increase growth and optimize their sales processes, salesforce cloud is a...

For companies trying to increase growth and optimize their sales processes, salesforce cloud is a complete and effective solution. Sales teams can efficiently nurture leads and close deals with the help of its wide feature set, which provide robust tool for managing leads, opportunities, and clients relationships. The platform's scalability and customization option provide the flexibility to react to change company needs, while easy connectivity with others other salesforce product and third-party apps offers a cohesive ecosystem for increase productivity. All things considered salesforce sales cloud is the best option available looking to maximize their sales process.

Pros

1) salesforce sales cloud improves productivity and efficiency by providing a broad range of tools and capabilities to manage every step of a sales process, from lead creation to deal close.
2) cloud's highly configurable platform enable companies to mold the system to fit their unique requirement and expand as their organization expand, guaranteeing, flexibility and adaptability throughout time.
3) smooth integration- it offers the single environment for sales team to collaborate and access all pertinent information and resources in one location by integrating smoothly with other salesforce products and third party application.

Cons

1] the wide range of functionality and customization choices available in salesforce sales cloud can be intimidating to novice users. it takes lots of efforts and training to fully understand its potential and operate the platform effectively.
2] its pricing can be too high for startups and small companies, especially when it includes in extra charges for integration, customization, and continues support.

Soumiya
Soumiya
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Salesforce Sales Cloud: à comprehensive CRM solution for rowing business with complex needs.

Reviewed on 03/06/2024

Overall, my experience has been positive. Despite the initial complexity, the platform's comprehensi...

Overall, my experience has been positive. Despite the initial complexity, the platform's comprehensive features & integration capabilities have greatly improved our customer management & business processes.

Pros

I appreciated the robust client management features, powerful workflow automation, & extensive customization options. These capabilities significantly enhanced customer relationship management & operational efficiency.

Cons

The steep learning curve & complexity of setup were challenging. Setting up access controls, customizing fields, & configuring workflows required significant time & expertise.

Eddie
Eddie
Overall rating
  • Industry: Outsourcing/Offshoring
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Salesforce its a must to have in your sales department.!

Reviewed on 28/02/2024

My overall experience with Salesforce Sales Cloud has been positive. Its robust CRM capabilities...

My overall experience with Salesforce Sales Cloud has been positive. Its robust CRM capabilities streamline processes, from lead management to analytics. Although the learning curve exists, the scalability and comprehensive features make it an invaluable tool for enhancing sales efficiency and driving business growth.

Pros

Salesforce Sales Cloud with its comprehensive CRM solutions. Streamlined lead management, robust reporting, and scalability make it a powerful ally for driving sales success and enhancing overall business growth

Cons

Salesforce Sales Cloud, while powerful, faces a learning curve. The complexity can be overwhelming for new users. Additionally, the cost may be a deterrent for smaller businesses.