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17825 Reviews

- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
This CRM Can Do Anything
Reviewed on 11/12/2019
I wish I had known about it's capabilities a long time ago because we would've switched to it for...
I wish I had known about it's capabilities a long time ago because we would've switched to it for onboarding much sooner. I didn't realize you could create custom objects that could tie to an account record and setup virtually as many fields as you needed.
Pros
Our onboarding team uses Salesforce for onboarding new customers. It allows us to track communications, activities, mark task that have been completed and create reports and dashboards to show how accounts are progressing through the onboarding process. Salesforce is the best in class tool when it comes to customization and trackability. We can setup whatever fields we need and collect whatever data we need based on various workflows. You can also create automated tasks.
Cons
Salesforce is a bit clunky and slow at times. We had to have training by a Salesforce expert to implement the systems we needed, so I wouldn't say it's very user-friendly (but that's expected when you have such a robust system).
Alternatives Considered
monday.comReasons for Choosing Salesforce Sales Cloud
We looked at Trello for project management for awhile, but it didn't have the reporting and automated tasks we needed. Wasn't very customizable.Switched From
TrelloReasons for Switching to Salesforce Sales Cloud
We looked at Monday.com for project management, but due to the fields, workflows, automated tasks and overall functionality we were looking for, Salesforce was much more customizable for our needs.- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The most powerful and scalable CRM
Reviewed on 21/08/2023
Sales Cloud is the bedrock of my sales and sales operations teams. The system has been built to...
Sales Cloud is the bedrock of my sales and sales operations teams. The system has been built to reduce sales peoples time on admin, reduce data errors, surface useful data at the right time and enable data and processes to flow from one team / process to the next
Pros
The ability to customise and develop the system around sales, marketing and customer service processes. This allows companies to develop Salesforce over time and add on practically unlimited standard or custom built additions
Cons
The price is high when compared to other CRM systems. However, I believe the price represents good value for money if the CRM is configured and maintained to grow with your business. Cheaper CRM system will often seem cheap in the beginning but much more expensive in the long term
Alternatives Considered
HubSpot CRMReasons for Switching to Salesforce Sales Cloud
Salesforce has vastly better capabilities- Industry: Computer Software
- Company size: 51–200 Employees
- Used Monthly for Free Trial
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
The main player in CRM products.
Reviewed on 13/08/2023
Pros
Salesforce is highly customizable. Which make it very fitable to your needs. It offers a centralized vision of your customers, which could increase your visibility about what your clients needs and it can improve the process of attracting new customers.
Cons
For small companies Salesforce Sales Cloud could be very expensive and also its a complex product, probably small companies have to spend in specialized workers because its no easy to use or customise.
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Sales Cloud helps us to build our business
Reviewed on 29/06/2023
We are building an amazing data base and procedure - and plan to connect more capabilities and apps...
We are building an amazing data base and procedure - and plan to connect more capabilities and apps to our system to create a full supply chain ERP flowing out of our Salesforce Sales Cloud CRM.
Pros
We love CPQ and working with opportunities - it helps the sales teams maintain control of their jobs and potential jobs. Citizen developers can excel in this environment - teach others and help expand the capabilities of the overall system.
Cons
It is a difficult implementation - not easy for everyone to become a citizen developer and when features need to be added a tech person often required.
Reasons for Switching to Salesforce Sales Cloud
I wanted to build my entire ERP on a platform where citizen developers could help build it out.- Industry: Retail
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great platform used across a lot of great corporations.
Reviewed on 03/08/2023
Pretty well, I hasn't caused too many problems and are more reliable than other systems I have used.
Pretty well, I hasn't caused too many problems and are more reliable than other systems I have used.
Pros
Easy to use, organized, has a lot of great features and function for all users. Intergration of other apps have been easy to introduce and use as well.
Cons
Sometimes the system can run slow if you try to move too fast or save your work as you go. On other parts if you don't save your work a certain way it can erase anything else you've entered on the page. (I believe this is being fixed as now they allow the administrators to block the access of copying information from within the platform. )

- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Greats software for CRM but expensive and hard to impliment
Reviewed on 23/04/2021
My overall experience was frustrating and the lack of support only clouded the quality of the...
My overall experience was frustrating and the lack of support only clouded the quality of the product. When we ask for support we were told we had to go to a third party to get any help on our implementation. This was not clearly communicated when we were sold the software.
Pros
Saleforce is the standard for the industry and has a price tag to match. When we implements Sales force we had 2 sales people and 6 PM’s that used it. The customization and automation where fantastic features and of great benefit. The sales to customer success migration was also a valuable feature for us.
Cons
The software was expensive and the sales person made licensing sales complicated and confusing. Once we were sold on the software our sales person disappeared and we had another rep who basically said deal with what you have. We wanted to change our model around but at the time Salesforce did not let us do this. We let the license expire and moved to another product
Alternatives Considered
HubSpot Marketing HubReasons for Choosing Salesforce Sales Cloud
We wanted a more professional solution that would help both sales but also customer successSwitched From
HubSpot Marketing HubReasons for Switching to Salesforce Sales Cloud
The customization- Industry: Automotive
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Salesforce Sales is scaling businesses better, faster and cheaper in the cloud everyday
Reviewed on 05/08/2023
Overall positive.
Overall positive.
Pros
One of the best features of SFS Cloud lies in it's vast search capability; virtually any object you're looking for has been indexed and can be found FAST. Most end-users don't realize how much effort has gone into this feature, but the time it takes to find a lead can make or break the deal in a matter of seconds. As an engineer, I appreciate this, and the competition doesn't hold a candle to SF search capabilities in the cloud.
Cons
There is a sharp learning curve when you start getting into the weeds of visualization and reporting APIs. Knowing there are great docs and an awesome community to provide the answers makes this easier, but just understand it's easy to get lost there. Also, SF seats are expensive.
- Industry: Accounting
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great software solution and support
Reviewed on 15/08/2023
Pros
Great sales execs that really understood our needs.We knew we were buying "best of breed" and were happy to be led by Access's expertise rather than replicating our old system.As a consultant I often recommend Avcess to my clients.
Cons
Integration with our old systems but not an issue
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
One platform integrated with multiple things
Reviewed on 05/09/2023
Pros
Salesforce Sales Cloud has an effective and easy user interface, It is integrated with multiple pages on one window which minimises the timing and confusion, and it has proper data management facilities and privacy. As compared to the upright left I believe this one is more familiar to work.
Cons
Salesforce Sales Cloud has a limited category the only thing that comes into my mind. But it reduces the stress level. This platform facilitates end no. of works and gives more output than another platform.
- Industry: Consumer Goods
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Amazing Must Have
Reviewed on 11/08/2023
For working more than 10 Million consumers, SF helped us a lot to reach them frequently
For working more than 10 Million consumers, SF helped us a lot to reach them frequently
Pros
Although the migration was painful, the process of sorting consumer data was very successful
Cons
Salesforce custom reports limits our metrics by 4 and it limits the scope of reporting
- Industry: Telecommunications
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Salesforce review
Reviewed on 14/08/2019
My overall experience with Salesforce is that initially it is difficult to learn how to use. The...
My overall experience with Salesforce is that initially it is difficult to learn how to use. The user's experience in learning how to implement and incorporate it is not pleasant. However, once you start playing around with it more and more, you get the hang of it and it does ease everyday tasks for members across all organizations within a company.
Pros
What I like most about this product is that my team and company was looking for a product in order to ease the customization of widgets and components, automate tasks for users that were tedious and time-consuming, and streamline the process of customer's feedback to the customer support team to the implementation and design team. Salesforce was able to offer solutions in order to solve all those problems, all while allowing us to customize various apps and dashboards in order to meet our customers' and business needs.
Cons
What I liked least about the software is the documentation and learning curve that came with incorporating and implementing using Salesforce. I was part of the team analyzing if Salesforce was right for my business, and documentation about customizing styling and allowing different users to have different roles within your corporate account were difficult things to find. After speaking with several people who work at Salesforce and swiping through pages and pages of online material, we were able to play around and find what works best for us. Definitely incorporate the learning curve into your business plan if you plan to use Salesforce.
Alternatives Considered
Dynamics 365Reasons for Choosing Salesforce Sales Cloud
The main reason my company was looking for a switch was for more ability to customize while keeping the price low that we paid for the solution.Switched From
Dynamics 365Reasons for Switching to Salesforce Sales Cloud
Both of the other products we looked at had terrible customer service, were costly, and did not allow for the customization and wide breadth of options we were looking for. The learning curve for those were much greater and we didn't get more out of them for our business needs.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It does it all
Reviewed on 23/10/2020
SF is the tool to have. It's already an amazing platform but continues to grow. SF continually...
SF is the tool to have. It's already an amazing platform but continues to grow. SF continually invests in new products that enhance the features already available and continually rolls out updates with 3 major releases per year. Like any technology, it's consistently improving but they are already a leader and mainstay in this space.
Pros
Most people believe SF to be a CRM and while that is true, it's much more than that. It's a platform that leverages the technology of the CRM and is so easily customized that it can manage your entire business. This is the next generation of technology for every business need.
Cons
While the capabilities are nearly endless, not everything is offered out of the box. SF offers a lot of different products and has an extensive community of 3rd party app providers that allow for additional functionality that can be installed. Some of these products are free while others are paid beyond the initial licensing purchase through SF.
Alternatives Considered
Dynamics 365Switched From
Dynamics 365Reasons for Switching to Salesforce Sales Cloud
The features that SF offers and the ease of customization make it the leader.- Industry: Commercial Real Estate
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Very functional product
Reviewed on 10/11/2020
Pros
Industry leading software
Massive community support network
High volume of add-ins and extensions
Intuitive natural user interface (lightning)
Easy reporting
Highly customizable
Cons
Some administration/development is quite complicated for newer admins
Product support, even on premier, is frustrating. Had to explain the same issue to each tier of support. Often I resolved our issue on my own.
Mobile app has been inconsistently working for both iPhone and Android for the last year or so.
Some browser based issues & Mac v. PC Java based issues.
Reasons for Choosing Salesforce Sales Cloud
Insightly was failing our organization for multiple reasons. The user interface was never the prettiest and the system took a lot to train users to use. However, the biggest sin was several API updates broke various integrations we had. After a few fatal API updates we decided to jump ship to another system.Switched From
InsightlyReasons for Switching to Salesforce Sales Cloud
Pipedrive was not as powerful / customizable as we were accustomed to with Insightly. Apto is based on Salesforce but is highly tailored and not customizable as well. Ultimately, a system with the ability to customize workflows, designs/interfaces, and integrations was critical to our need.- Industry: Logistics & Supply Chain
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Salesforce on an administrators review.
Reviewed on 12/03/2021
I can say I had a lot of fun using it as an Administrator. At first, it's very challenging...
I can say I had a lot of fun using it as an Administrator. At first, it's very challenging specially for the newbies like handling this kind of application but with daily management and training you'll find Salesforce very helpful not just for the business but also on the personal skill set that I gained with years of using it.
Pros
What I like the most with Salesforce its automation and analytics. It makes our job easier as an admin to maintain the application and and also to manage different end users that rely on its function to deliver the needs of the business.
Cons
The complexity. Sometimes its very hard to do some task since the application it self is designed with such complexity. Sometimes I found it hard to follow some procedure in salesforce specially when handling it for the first time.
Alternatives Considered
Dynamics 365Switched From
Dynamics 365Reasons for Switching to Salesforce Sales Cloud
I don't really know since I was only an administrator for Salesforce on our company.- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Salesforce Get Me
Reviewed on 17/02/2021
Using Salesforce for many years has helped keep track of everything business. We use it to track...
Using Salesforce for many years has helped keep track of everything business. We use it to track and organize email, notes, files and reports on clients and employees. We use the dashboard feature and notifications to stay on top of needs and alerts. It makes us more efficient in our work and our planning.
Pros
I love the flexibility, the expandability, the collaboration I achieve with the entire organization has helped make us more efficient as a whole.
Cons
The software is expensive yet they did give a non-profit discount that is appreciated. The buy-in from all users is also challenging just due to it being a new software.
Alternatives Considered
Zoho CRMReasons for Choosing Salesforce Sales Cloud
G Suite is good but it is not as durable and easily expandable to multiple needs as Salesforce.Switched From
Google WorkspaceReasons for Switching to Salesforce Sales Cloud
Zoho CRM was rated as good but we needed something that has established itself as a leader in the industry and we just went for Platinum service.- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Salesforce NPSP - Pricey, but will give you room to grow
Reviewed on 22/01/2021
Great! If possible, I recommend ensuring you have someone in-house with at least 3 years experience...
Great! If possible, I recommend ensuring you have someone in-house with at least 3 years experience before deployment. We contract a Salesforce Developer who aids non-profits specifically to aid in back-end matters.
Pros
I love that it has given our non-profit a space to grow into. Too often, non-profits find themselves barred by limits placed on the number of Contacts being retained. Most pricing is based around this figure which is tiresome when you are looking to gain momentum without having to have constant upgrades. Salesforce is massive and delivers in what it says it will do.
Cons
It is challenging to learn. I would have appreciated options for non-profit teams to have discount pricing on trainings with use. This would have provided for shared trust in the CRM, rather than knowledge given to a few who then became internal advocates for the system.
- Industry: Hospitality
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Salesforce the sure CRM
Reviewed on 06/03/2021
Overall, I'd strongly recommend this app because it has a very good system for coordinating...
Overall, I'd strongly recommend this app because it has a very good system for coordinating corporate operation, it's very easy to use, the navigation could be improved, and the load time is fast.
Pros
Salesforce is an excellent tool that is very useful and budget-friendly, and it already has a lot of features to run regular tasks, arrange help tickets, and set reminders for important to-dos, whether they are urgent or not. It's also useful for integrating with other software for easier management, such as calendar apps. It includes sorting, categorizing, and marking filters, as well as a search tool.
Cons
The only thing I found was that getting to where you want to go in this CRM took a lot of clicks. To open a specific ticket, for example, you'd have to first open a demo page before being able to open the ticket with the actual material. Although the site mapping was improved internally to and the amount of time it took to navigate from one page to the next. So far, it is the only disadvantage.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
SalesForce + Pardot = Winning Team
Reviewed on 30/01/2019
My current company had been using Constant Contact before I arrived, and it was poorly managed... a...
My current company had been using Constant Contact before I arrived, and it was poorly managed... a huge mess, even... partially due to the staff being unable to coordinate, and partially because the software was a bit clunky. I was brought on during the SalesForce onboarding process, and 36 months later, with very little management efforts from our marketing/BD staff, our data is standardized, uniform, and easily accessible. Emails are scheduled to go out once a week, months in advance, based on templates first developed by our onboarding process, and we have been able to shift our marketing staff to more analytical projects that have given us the edge we needed to be on track to make our profit-sharing bonus numbers for the first time in years.
Pros
The ability to customize really makes SalesForce its own beast. I've worked for two companies that have used the software, and both looked very different, yet still intuitively the same. I like that if there isn't currently a solution for you, there are add-ons and plug-ins that can be fitted into your experience to make it an extremely tailored solution for a wide range of companies. Not only that, the customer support staff have some great tools at their disposal that give you an even deeper dimension of control, should you be unable to quite round the edges for your perfect fit. I like the seamless integration with Pardot. In addition, with Pardot's automation platform, you can literally save hours' worth of work as contact/prospect data can sync in nearly realtime, depending on the rules you've set up. If all this sounds perplexing, don't worry too much, as Salesforce has an amazing onboarding team that will work with your designated admin staff to utilize most of the software package from nearly any education/experience level.
Cons
There are some frustrating limitations with reporting in Pardot, and sometimes SalesForce integration with plug-ins can be a bit of a hassle if they weren't set up during the initial onboarding, but overall these are speedbumps at worst and don't detract from the overall experience enough to really worry about.
- Industry: Staffing & Recruiting
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Salesforce is a CRM platform that is an essential tool for my company, team, and bottom line.
Reviewed on 12/10/2017
We were able to streamline our internal process which has made our operations more efficient! We...
We were able to streamline our internal process which has made our operations more efficient! We are able to easily set up new users and training is easier to relate but helps with consistency and best practices.
Pros
Salesforce is not only appealing to the eye but the page is full of images that gives you that feeling of productivity! Salesforce chose a great color in business.. BLUE, which indicates Salesforce to be a dependable, confident application. The role in which I work is that of an Asst. Office Manager and HR Representative and I love that Salesforce offers many facets that I utilize daily. Timeclock Online and Chatter are my most favored features (at the present time). Timeclock Online is user friendly and I am able to collect data on a dime! Chatter is a direct messenger but also time stamps and leaves a record that all can access and pick up where someone or a process was left. I could go on and on but I must mention the Free tutorials and the Community which keeps you abreast to the latest and greatest news. When I am having a challenging moment (brain fart) I can always rely on Salesforce support to assist and get the job done!
Cons
What I don't like about Salesforce is that it offers so much and I don't know it all (no fault of Salesforce). There are time we're I can get overwhelmed with different aspects of the application. More so a personal issue and not a Salesforce issue is that I am not the certified Salesforce user. When I first started utilizing Salesforce, it was a challenge to distinguish the purpose of the different consoles and their efficiency. Lastly, (at the present time) I regret that there is not an option, or one that I am aware of that would allow you to color code your tasks to help distinguish different tasks that are commonly performed daily. This of course is a personal preference.

- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I have found the SalesForce Platform to be robust beyond all possibilities. No match.
Reviewed on 25/04/2018
Absolute enterprise situational awareness. We operate in a high-criticality, high-consequences,...
Absolute enterprise situational awareness. We operate in a high-criticality, high-consequences, high-reliability industry; Critical Medical Aviation. We must be aware of a wide range of matters and be extremely well-synchronized in our efforts - aviation, safety, logistics, customer focus, innovation, marketing, communications, professional-development, succession planning - all these and more are managed across the Salesforce Platform. Our industry is responsible to provide individuals with the highest probability of a positive outcome when their survival is at high risk. The Salesforce platform is virtually on board each flight.
Pros
Form many years we used another CRM - that was just that - a CRM. Salesforce has become a platform capable of infinite applications and integrations. It requires an investment in funds - and yes - time. But anything of high-yield does. Key - is securing a solid company for the customization Salesforce Corporate does a fine job connecting with the best. I frankly am shocked that in today's world many organizations are still operating without robust CRM and synchronous applications. I would suggest to those about to embark on this - GO WITH SALESFORCE - the leader and don't waste precious time going through all kinds of demos with others. Bottom-line - Salesforce is ahead and keeps ahead and will continue to do so. This greatly lessens your risks, Just make the move then make the commitment to optimize the core capabilities.
Cons
It's an odd thing - but - what like least is; far too many capabilities. One can be overwhelmed and fixated on constantly wanting more. So - there's the good news - a company will probably never be able to keep up with the options available - it will never be limited - therefore Salesforce is aspirational and helps to drive growth. I believe the company will never stop keeping way ahead of what customers or prospects want. Just advise to master the basics and then progress.
- Industry: Higher Education
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Flexible, extensible, and powerful. Salesforce is incredible.
Reviewed on 20/12/2019
Salesforce is terrific and only getting better. Adding to the existing strengths of incredible...
Salesforce is terrific and only getting better. Adding to the existing strengths of incredible depth and flexibility, recent updates have streamlined some of the processes and made some high-use pages and interfaces easier to navigate quickly. It still takes a bit of work to learn how to effectively use the many, many tools available in Salesforce, but extensive documentation and free online training make it easier to do.
Pros
Salesforce can do (almost) anything and integrate with (almost) any other platform. The platform is incredibly deep and extensible. If there’s a thing you’d like a cloud-based database to do, Salesforce can do it. It also integrates well with a huge range of other platforms.
Cons
Sometimes, the depth makes the interface a slog to navigate, or makes it challenging to figure out how to implement the customization you’re looking for. For administrators and developers, the learning curve can be steep. It’s also not always immediately apparent what you can do from within Salesforce, and what requires an additional integration.
Alternatives Considered
HubSpot CRMReasons for Choosing Salesforce Sales Cloud
Salesforce offered us better functionality, more stability, and cloud/mobile access.Reasons for Switching to Salesforce Sales Cloud
More functionality and depth for the price.
- Industry: Logistics & Supply Chain
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Top-Shelf and Well-Worth the Price
Reviewed on 23/11/2018
I have had fantastic experiences with sf.com in several capacities including as sales manager and a...
I have had fantastic experiences with sf.com in several capacities including as sales manager and a front-line revenue producer (hunter). The software is very intuitive so tracking appointments, birthdays of clients, last conversations had (and all other last activities) can not only be saved but can be set up with a time stamp/alarm for follow-up. As a direct sales contributor, sf.com was the only tool I needed to be successful and is comprehensive in its ability to keep an eye on the business. All quotations can be done through the software and the metrics from each quote go into "the system" so that pipeline reports by sales person, group, region, or entire company can be seen and used as a management tool. Literally, I could go on and on about all the benefits of the software. If used properly any sales person should see increased revenue from adding this software as it is a time-safer and organizer.
Pros
Packs a punch in features that can be turned on and turned off as needed when business trends and sales needs change. Worth the price as a stand-alone sales CRM and sales tool for a small business with just a handful of reps while at the same time being equally effective as a platform for a company with 1000+ sales people that want integration between multiple departments. Excellent security against both outside and inside threats and manipulation. User definition fields so numerous that it allows for unique user roles for every employee on the system if desired.
Cons
Like most software tools, sf.com has a learning curve and there will be some in the company that are resistant to the change. If those people are not pushed and required to use the system completely it detracts from the overall benefit of the software.
The software is more expensive than its competitors - many times significantly more expensive. Also the packages start at the price for 5 users so if you are a small business with yourself and two employees, you will pay for 5 users even though you may only need 2 or 3 users.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Salesforce has transformed the way we operate!
Reviewed on 11/09/2019
Salesforce has transformed the way our business operates and allows us to provide accurate...
Salesforce has transformed the way our business operates and allows us to provide accurate forecasting, have different sales teams working together on various opportunities. Having Salesforce as a platform means we now utilise one of many packages which we have installed to provide solutions in different area's.
Pros
Speed of implementation, excellent approval system. For CRM most functionality has already been thought of and available out of the box, with only configuration required. Excellent development platform for custom changes and is a complete platform to build any application on.
Cons
Bugs/Defects can take a long time for Salesforce to resolve, Some issues require a development support agreement in place before they will investigate.
Alternatives Considered
Dynamics 365Switched From
Dynamics 365- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Everything you would ever need including a large monthly bill
Reviewed on 29/09/2020
Overall my experience has been great. It's expensive, complex, powerful and huge. It will do...
Overall my experience has been great. It's expensive, complex, powerful and huge. It will do anything you need. I've become a big fan.
Pros
Salesforce is extremely customizable. I have been able to make it do pretty much everything I need. It has allowed me to shape and mold it to perfectly fit our sales processes and workflow. I love this software. The customer support has been outstanding as well. There is always somebody that can field my questions. I like the web-hosting. I like the layout of the UI. My sales people of been ab le to quickly adopt it.
Cons
This software is expensive. Unless you buy the Enterprise license (the most expensive), you're going to get nickel-and-dimed. Just found out I'm going to need to pay $25 extra for each user per month just so I can use the API which will let me automate my integration with Quickbooks. The Salesforce Inbox app looks amazing, but that's going to cost me extra as well. Want more custom workflows? You'll need to pay extra. Want click-to-call functionality? Get out your wallet. Also, because of the complexity of learning the system and building out a custom installation for my business, it has almost become a fulltime job for me. I don't know how any business could adopt Salesforce without a technical admin with lots of spare time.
I absolutely hate the "cutesy" visual branding. The artistic decorations in the UI make it feel like I'm using some scrap-booking software. I feel like the look-and-feel was designed for a pre-teen girl. Children dressed up in animal costumes, cartoon animals, floating animated hearts... really?? What were they thinking. It is the opposite of professional. When my sales team first saw the branding they immediately assumed this was some children's software. It made a lousy first impression. The features are amazing, but dressing them with flowers and ice-cream detracts.

- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The Great CRM Tool SalesForce
Reviewed on 05/05/2018
The benefits that i get from using SalesForce is the ability to track of my salespeople data entry...
The benefits that i get from using SalesForce is the ability to track of my salespeople data entry of all the bookings, sales statistics within my region, and so much more. Moreover, from SalesForce i can email a customer directly verifying the reservations entered in the system are correct or not, as well very easy to make changes of an existing reservations, adding and remove multiple properties withing my region, and exporting daily revenue data to my revenue management company . SalesForce i believe drives our business to have the ability to track and generate more revenue, and determine where more resources are needed to increase customer satisfaction. I encourage anyone in the CRM business t o utilize SalesForce .
Pros
SalesForce I believe drives our clients sales and track each and every sales person's goals and bookings. As a tech support engineer one of my responsibilities is to support SalesForce users with any issues that occur. As a front end user, features that i like about SalesForce is the ability to enter a specific booking, tracking the revenue of that booking and all bookings entered by a salesperson, easy to edit changes of any existing group, an announcement page that lets me displays the messages that i enter them, and so much more. Moreover, one of the main features that i like about SalesForce is the customizeable dashboard; once logged into SalesForce , the tool's dashboard gives me a detailed view of how a specific hotel's revenue is performing, and also provides detailed summaries of a customer's data and other relevant statistics.
Cons
One of the biggest downside of SalesForce is the password expiration duration; as a salesperson i keep having to entered a new password every 30-45 days or so, I wish there was an option to extend the duration of the password expiration. I know it is a security protocol within the system itself to recreate a new password for any user after 30-45 days.