--- description: If you're in a hunt for the best solution for your business, learn what Enghouse eKMS has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Enghouse eKMS Price, Reviews & Ratings | GetApp Singapore 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Enghouse eKMS](/software/90465/smartsupport) # Enghouse eKMS Canonical: https://www.getapp.sg/software/90465/smartsupport Page: 1 / 2\ Next: [Next page](https://www.getapp.sg/software/90465/smartsupport?page=2) > SmartSupport is a knowledge management platform that combines knowledge base, community forums, and help desk capabilities. Search engine, internal/external kb moderator tools, workflows, ticketing, custom forms, editor, article templates and snippets, statistics reporting, drafts and much more. > > Verdict: Rated **4.2/5** by 12 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Enghouse eKMS Simple and Intuitive SmartSupport is extremely easy to deploy. The web-based application is a SaaS, all-in-one, plug-and-play solution that works in any web environment and integrates with third-party software. Because SmartSupport is cloud-based, it requires no IT maintenance on the part of the user. Safeharbor takes care of all the updates, scaling needs, and custom technological upgrades so you can concentrate on running your business. If you are looking to add a powerful knowledge base and community forum management capabilities to your website without, look no further. External users are presented with familiar forum and knowledge base tools which allow customer to quickly find the most relevant answers. Whether it is the forums page, knowledge base article library, forms menu, or some other feature, the visitor can easily navigate the support page and, if needed, escalate to an alternative channel such chat, email, or phone. Over a decade of experience working with help-desk and call-center services has given Safeharbor a firm understanding of how to provide and manage these services best for our customers. Accessing the application is also extremely easy. Because SmartSupport is web-based, you can access it from any mobile, smartphone, or tablet device on the go. This is especially useful if you have field agents who depend on reliable access to a knowledgebase. In addition, SmartSupport is fully integrated with social media allowing you to listen to customer comments, join conversations, and broadcast the latest new about your company. SmartSupport provides customers and employees full flexibility in accessing, interacting with and updating support content information. Powerful and Customizable SmartSupport combines many powerful knowledge management tools and features delivering an application that goes far beyond the average kb program. With SmartSupport you also get to choose exactly what equipment you need for your website and how you want to implement it – from customizable features to UI appearance and CSS branding. Whether you want a standalone knowledge base application, forums, or a unified platform, SmartSupport is an extremely customizable and powerful knowledge management platform. SmartSupport gives knowledge base administrators great flexibility in managing and improving content by offering a wide selection of tools and features to work with. Equipped with a Smart Search engine, Advanced Reporting, Ticketing System, Workflows, Custom Forms, Alert, our own patent-pending SmartTEST Article Optimizer and many more, SmartSupport offers the latest in technological innovation. Cost-effective: The simplicity of the application doesn’t only save you the headaches of managing a knowledge base, SmartSupport is extremely cost effective yielding an ROI within six months or less. Quick and accurate answers maximize call deflection and improve agent performance saving you time and money. In addition, SmartSupport doesn’t only help you manage and organize your content, but also improves the quality of you knowledge base. Using analytical data and our SmartTEST Article Optimizer you will be able to create better performing content that will further improve your ROI. SmartSupport is a powerful, yet simple way to manage your knowledge. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 12 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Enghouse Interactive - **Location**: Markham, US - **Founded**: 1998 ## Commercial Context - **Starting Price**: US$199.00 - **Pricing model**: (Free Trial) - **Pricing Details**: SmartSupport offers several packages - Basic, Pro, and Enterprise - starting at $199. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Austria, Brazil, Canada, China, Germany, India, Ireland, Japan, Switzerland, United Kingdom, United States ## Features - API - Catalog Management - Chat/Messaging - Collaboration Tools - Commenting/Notes - Communication Management - Configurable Workflow - Contact Management - Content Library - Content Management - Customizable Forms - Dashboard - Decision Support Systems - Discussions/Forums - Full Text Search - Interaction Tracking - Knowledge Base Management - Knowledge Management - Real-Time Notifications - Reminders ## Support Options - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software) - [Knowledge Management Software](https://www.getapp.sg/directory/257/knowledge-management/software) - [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software) - [Customer Support Software](https://www.getapp.sg/directory/562/customer-support/software) - [Contact Centre Software](https://www.getapp.sg/directory/593/contact-center/software) ## Alternatives 1. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Supportbench](https://www.getapp.sg/software/105673/supportbench) — 4.9/5 (116 reviews) 3. [HappyFox Help Desk](https://www.getapp.sg/software/90516/happyfox) — 4.6/5 (92 reviews) 4. [Bitrix24](https://www.getapp.sg/software/90602/bitrix24) — 4.2/5 (984 reviews) 5. [Zendesk Suite](https://www.getapp.sg/software/9448/zendesk) — 4.4/5 (4072 reviews) ## Reviews ### "SmartSupport Review" — 5.0/5 > **Kim** | *13 August 2012* > > **Pros**: Conversion made simple with assistance from knowledgable SmartSupport experts. This tool is much easier to use and we are able to keep our documentatikon up to date by making changes on the fly\! We are also able to track changes made and determine which articles have not been updated recently. Also able to pull reports quickly. The customers like the updated look of the site and ease of usability with improved navigation. > > **Cons**: We have not had any issues. SmartSupport has provided everything our last knowledge base did, and much more\! > > I would recommend this to anyone who is serious about keeping good information available to users, but may not have the resources to put the time into it. SmartSupport is easily managed without cutting corners on the user experience. The Safeharbor support team has provided excellent service by training during conversion, helping to improve our site, and answering questions whenever necessary. ----- ### "SmarSupport Product Evaluation. CyberGlove User Forum Support" — 5.0/5 > **Faisal** | *19 October 2011* > > **Pros**: Very simple implementation. Knowledgeable team to work with. We were up and running in a very short time. Very feature rich support environment > > **Cons**: Everything is working great. > > SmartSupport is a great product at a very good price point. Everyone at Safeharbor is a joy to work with and they delivered on everything the promised. ----- ### "Love smart support. Its everything a person needs to help them do what they need to do" — 3.0/5 > **Jessica** | *29 October 2014* | Retail | Recommendation rating: 8.0/10 > > **Pros**: Love the way it helps me do what I need to do. Would recommend it to all the people that I know for IEEE. It would be great to have it help more people. > > **Cons**: The fact that I was really unsure on how to get started. People had to help me with this to get it going. ----- ### "Excellent\!" — 4.0/5 > **Samantha** | *28 October 2014* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Immediate response on upgrades and always going up and over the expectations of what we are looking for. > > **Cons**: The tool is sometimes slow when they are running repairs on the backend system, which causes us to need to come back to what we are doing. ----- ### "SmartSupport Review" — 4.0/5 > **Rebecca** | *28 October 2014* | Primary/Secondary Education | Recommendation rating: 8.0/10 > > **Pros**: I like the quality and customer service. I always feel like I am speaking to someone knowledgable. > > **Cons**: Sometimes, the product can be difficult to navigate and a little confusing. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.sg/software/90465/smartsupport?page=2) ## Links - [View on GetApp](https://www.getapp.sg/software/90465/smartsupport) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data