Docebo Reviews

The product was relatively easy to launch and relatively straightforward. Creating and managing rulesets within the system is easy as well.

Main parts Docebo could improve on would be mass course management and web conferencing integration. The system can do both, but for mass course management, as previously mentioned, it is a bit difficult to apply rules on scale.For web conferencing integration, the system should not need to have an integration per user. That, or Docebo can create its own internal web conferencing offering.

Docebo is a platform that encompasses a lot of features into one. Between a course content repository, to a social learning platform, to SCORM compatible LMS, Docebo has it all.

Certain current states of the system such as not being able to retake a course can be frustrating. There isn't much that you can't find a workaround for, but sometimes you will have a lot of work arounds for something you might seem is simple.

- Ability to personalize each audience's experience.
- Ability to customize pages through HTML and CSS.
- User-friendly admin interface.
- Option to set up and customize power user visibility in great detail.
- Robust documentation and very well-prepared support team.
- APIs and bulk action options which make administrative tasks far less time-consuming.
- Great integration options.

The ILT setup could still use some improvement. For instance, while we can build several sessions within the same ILT course, we cannot assign different training materials - all cohorts get to see the same e-learning modules, which is not ideal if access should not be allowed pre/post-event.

I like that I am able to track everyone's training and be able to host live sessions

The admin functionality leaves a lot to be desired.

The customer service is phenomenal via chat and email. They go above and beyond to not only solve the issues we face but give propper context and training on how to address similar situations in the future. They train the admins to be self sufficient!

Some of the features don't respond they way we, locically would expect them to. For instance, certificates can only be downloaded by power users once the learner has downloaded the certificate first. Using some courses for audit purposes, it limits the autonomy Hr has to retrieve user data.

Great customer support and Docebo POCs compensate for lacking features.

Limited data analysis. Example, question level analysis

Overall, I was very impressed with Docebo's content management system. It was easy to use, flexible, and integrated well with other learning management features. I highly recommend it to anyone looking for a powerful and user-friendly content management system.

There are a lot of features and options, and it can be overwhelming to know where to start. However, Docebo also provides excellent support, so I was able to get help when I needed it.

Docebo is a very flexible platform, and we've been able to achieve just about everything we've wanted to do with it. It's highly customizable. The multiple-language support is great for our international audience, as well as the ability to alter terms across the platform with the click of a button (ex. change Learning Plans to Learning Paths everywhere it appears). Our End Users find it intuitive. I love that the team is always working on improvements.

Because of the aggressive roadmap, there are occasionally bugs with new releases. Some of the back end administrative tasks can also be a little bit cumbersome (too many clicks) but they aren't hard to do.

Decent reporting. Product seemed to work pretty well before newest release.

It has some nice features. Price is competitive.

LOTS of things are broken in the new release. Even the "next" button that takes learners through a course doesn't work. We've wasted hundreds of hours of staff time explaining problems to Docebo, getting screen shots and videos for them, and trying to develop workarounds. This upgrade should not have been released without more internal testing. It's a mess and new problems creep up every day. And things will be fixed one day and broken again the next. It's taking forever to get the bugs fixed. Meanwhile, we keep having to explain to our members why our courses aren't working. I no longer have any confidence in the company.

easy to use and administer. easy quick graphics give course status at a glance

all training material has to be uploaded to the platform and certain steps completed before its visible to all users, can be very time consuming when the easier solution would be the content accessible to all users through the integration software

The advantage to Docebo is that most of our learning is in one place.

There are lots of negatives to say about Docebo. We had an integration last summer with LinkedIn Learning. Docebo kept saying there was a bug and that it would be corrected within 2 weeks. Every 2 weeks, the support team would say the bug led to something else and the original problem was still not corrected. We found their response time to be horrible and their responses were unsatisfactory.

Feedback from our end users has been fantastic, they find the platform easy to use, modern and intuitive. We see huge opportunity in implementing existing functionality and are excited to see what's on the horizon.

We are a complex organisation and reporting has presented some challenges. Whilst Docebo have been supportive finding solutions we look forward to enhancement and improvements in this space.

Love the ease of use on the admin side, though the learner side of the UI is also very smooth and easy to use. The ability to enable only the features you need as an admin is great! Less clutter and you just see what you need to. Integration with other systems and software is well done, all the way down to tying in virtual classes. Great support and very responsive team.

While using it initially there wasn't the integration with Salesforce that we needed, but unless that's an absolute requirement I really don't view that as a reason to not use this product again.

The reporting aspect was pretty decent, easy to create reports

The Customer Support was lacking. Even after sending them video recordings or screenshots of the issues, they would eventually respond back that they needed more information. Seemed like a delay tactic and we would rarely get them to fix anything.