--- description: If you're in a hunt for the best solution for your business, learn what HappyFox Help Desk has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HappyFox Help Desk Price, Reviews & Ratings | GetApp Singapore 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [HappyFox Help Desk](/software/90516/happyfox) # HappyFox Help Desk Canonical: https://www.getapp.sg/software/90516/happyfox Page: 1 / 5\ Next: [Next page](https://www.getapp.sg/software/90516/happyfox?page=2) > HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal. > > Verdict: Rated **4.6/5** by 92 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of HappyFox Help Desk 1\. Intuitive interface that helps you focus on your incoming requests 2. Highly customizable with powerful automation 3. In-depth reporting and analysis with great visual representation ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 92 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: HappyFox - **Location**: Irvine, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$24.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: There is a free 30 days trial that requires no swiping of your credit card. You can choose from 3 plans - Mighty, Fantastic and Enterprise plans that help you solve customer support bottlenecks of different sizes. All plans come with unlimited tickets, smart business rules, knowledge base, multilingual support, rich text formatting in tickets, SSL security and iOS \& Android apps. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Canada, Germany, India, United Kingdom, United States ## Features - @mentions - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Trail - Automated Responses - Automated Routing - Autoresponders - Availability Management - Call Center Management - Canned Responses - Capacity Management - Case Management - Catalog Management - Change Management ## Integrations (41 total) - Adobe Commerce - Asana - BigCommerce - ChartMogul - ClassLink - Dialpad - FreshBooks - FullContact - GitLab - Google Workspace - HappyFox Chat - Highrise - HubSpot Service Hub - Insightly - Intune HRMS ... and 26 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software) - [Knowledge Management Software](https://www.getapp.sg/directory/257/knowledge-management/software) - [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software) - [ITSM Tools](https://www.getapp.sg/directory/292/it-service-management-itsm/software) - [Feedback and Reviews Management Software](https://www.getapp.sg/directory/575/feedback-and-reviews-management/software) ## Alternatives 1. [Confluence](https://www.getapp.sg/software/90949/confluence) — 4.5/5 (3663 reviews) 2. [Document360](https://www.getapp.sg/software/120723/document360) — 4.7/5 (290 reviews) 3. [Freshservice](https://www.getapp.sg/software/91351/freshservice) — 4.5/5 (685 reviews) 4. [Guru](https://www.getapp.sg/software/123167/guru) — 4.8/5 (639 reviews) 5. [Connecteam](https://www.getapp.sg/software/105401/connecteam) — 4.6/5 (5058 reviews) ## Reviews ### "Happy to use HappyFox APP" — 5.0/5 > **Tzachi** | *10 August 2014* | Computer Software > > **Pros**: very intuitive > > **Cons**: First log in is slow > > I love using the HappyFox app, help me manage all It calls and solved them in order ----- ### "HappyFox Help Desk - Best for ticketing system" — 4.0/5 > **Verified Reviewer** | *24 October 2022* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: Happyfox has turned out to be a boon for us. Our task mangement became very easy after installation. We get clients requests on Happyfox which we are able to manage and resolve effectively. It has great user interface and customer support was incredible during installation and troubleshoot. > > **Cons**: There is nothing to point out here. Just one suggestion to include insights about tickets like how many tickets closed, in how much time, who was the most effective performer, etc. This will also help in improving team performance. ----- ### "More Like SadFox" — 2.0/5 > **Daniel** | *9 December 2016* | Recommendation rating: 2.0/10 > > **Pros**: Support for team emails. > > **Cons**: Emails didn't seem to always send and receive correctly. > > We never quite understood how to use HappyFox to our advantage. Emails would reach customers as gibberish, and it was confusing overall. ----- ### "HappyFox, The Helpdesk for Humans" — 4.0/5 > **Verified Reviewer** | *17 February 2019* | Staffing & Recruiting | Recommendation rating: 8.0/10 > > **Pros**: Great product, with a simple user interface and powerful customization features. Allows for the building of Knowledge Bases and thorough tracking of all type of issues facing the end user. Will allow the users to open up ticket with their email package, > > **Cons**: I've yet to see anything negative about this software. > > We've been using Happyfox for the past three years. It is used to create and track tickets for issues concerning Information Technology, Timesheets and Human Resource problems. We've been extremely happy using this product. The reporting features of this product are an extremely valuable tool and well worth the cost of the software. ----- ### "Great application\!" — 5.0/5 > **Verified Reviewer** | *22 April 2019* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: This software was very easy to implement and use. We now have the ability to pull metrics and keep track of member inquires with ease\! > > **Cons**: Reports can be a bit hard to create but customer service was always there to help. > > Even though our reports were a bit of a chore setting up, HappyFox customer service was quick in answering any questions and gave us solutions in a timely manner. We are now able to put a time on how much we spend trouble-shooting and project time. ----- Page: 1 / 5\ Next: [Next page](https://www.getapp.sg/software/90516/happyfox?page=2) ## Links - [View on GetApp](https://www.getapp.sg/software/90516/happyfox) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data