Constant Contact

4.3 (2,855)
Write a Review!
We deliver success.

Overall rating

4.3 /5
(2,855)
Value for Money
4.1/5
Features
4.2/5
Ease of Use
4.3/5
Customer Support
4.2/5

86%
recommended this app
Sort by

2855 Reviews

Jennifer
Jennifer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Email Marketing Made Easy Thanks to Constant Contact

Reviewed on 11/09/2023

The e-mail templates are straightforward, therefore I've been able to teach others in our company...

The e-mail templates are straightforward, therefore I've been able to teach others in our company who have little to no prior expertise with similar software to use them. As an email service, I couldn't be happier.

Pros

I appreciate the variety of options for making email lists quickly and easily. There is a plethora of sample documents from which to pick. It allows you to make emails that look quite official.

Cons

You are unable to tweet at this time. You can't add movies to share like you can on Reels, and you'll have to create individual posts if you want to tailor the text to each social network.

Brittney
Overall rating
  • Industry: Computer Networking
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

?Great customer service

Reviewed on 17/12/2024

Great customer service and overall great experience.

Great customer service and overall great experience.

Pros

I really enjoyed everything about constant contact!

Cons

I had nothing that I did not like about constant contact.

Camille
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

It's fine, but it's not Mail Chimp

Reviewed on 30/04/2024

They are just fine. Don't expect to be able to speak with anyone in customer service--you get ONE...

They are just fine. Don't expect to be able to speak with anyone in customer service--you get ONE call a year, ha! But if you're looking for inexpensive, it gets the job done. There are others, namely Mail Chimp, that are superior for a reason.

Pros

Constant Contact gets the job done. You can store email addresses and create emails.

Cons

Two things: it does not offer suppressions from sending lists. It would be great to have a feature that allows you to ensure emails are either receiving or not receiving a communication. Second: how is it 2024 and their emails for mobile still just stack everything? They can't figure out how to translate columns and wrapped photos yet? Literally everyone else does this.

Verified Reviewer
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Constant Contact Review

Reviewed on 04/09/2024

Constant Contact was the most convenient to use compared to many other software options.

Constant Contact was the most convenient to use compared to many other software options.

Pros

It's more affordable than other marketing software and offers great value for the money. I appreciate the stable and easy-to-use email templates, which allow for simple drag-and-drop functionality across the platform. It also offers a variety of features, such as contact management, scheduling, and tools for increasing social media followers, all of which have been very helpful in running my business.

Cons

A bug that causes issues in Outlook is a downside, and it's unfortunate that scheduling for Pinterest isn't available.

Response from Constant Contact

Thank you so much for the positive review and the constructive feedback about Outlook and Pinterest. I'm not sure if you've already worked with our support team to investigate this Outlook bug, but please consider sending an email to social_support(at)constantcontact(dot)com with your username, a reference to this review, and any details about the Outlook bug you can provide and we will follow up!

Jadin
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to Navigate - Constant Contact

Reviewed on 19/11/2024

Pros

Constant Contact is very easy to navigate.

Cons

Constant Contact is a nice tool, but it's a little pricey.

Response from Constant Contact

We appreciate your 5-star review, Jadin!

Thomas
Thomas
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Using it, but reluctantly

Reviewed on 05/12/2023

Pros

I would say the only thing I like about Constant Contact over the competitors (Mail Chimp, HubSpot) is the fact that we have our email templates in already. It is impossible to use my CRM (HubSpot) for custom email templates without upgrading to a much higher $ plan.

I would prefer using MailChimp, but again, I have to pay a designer to create a new template for me. All in all CC is average as it gets but it gets the job done.

Cons

Cost has skyrocketed, with an annual cost of nearly $1,000 per year to my organization.

Alternatives Considered

Mailchimp

Reasons for Switching to Constant Contact

It was here before I began, so I didn't necessarily choose it.
Ash
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Recommend for Newsletters

Reviewed on 10/12/2024

highly recommend and one of the top in the newsletter field

highly recommend and one of the top in the newsletter field

Pros

Makes e-newsletters that are professional and clean. Can view in browser or within email. Also allows a link to be shared. Easy use in the backend too.

Cons

Not as straight forward as other newsletter platforms but not a big deal

Ranada
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Money Well Spent

Reviewed on 26/11/2024

Pros

Constant Contact is very easy to use, it allows me to customize and send emails to my clients and prospects. I also love being able to collect the data for reporting.

Cons

I had a difficult time learning to navigate the system at first.

Sarah
Overall rating
  • Industry: Apparel & Fashion
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy to use Email Marketing

Reviewed on 07/11/2024

Easy to use and navigate I just wish there were lots of plug and play templates to send my emails...

Easy to use and navigate I just wish there were lots of plug and play templates to send my emails out with.

Pros

Easy to use and set up to send emails to clients

Cons

I wanted more templates as i am not very good at sending emails for my boutique. I prefer premade templates that i can fill in

Response from Constant Contact

Thank you for taking the time to leave a review about your Constant Contact experience, Sarah!

Emily
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great resource for email campaigns

Reviewed on 08/11/2024

Overall, Constant Contact is a great resource for our email management needs, I wish it had a...

Overall, Constant Contact is a great resource for our email management needs, I wish it had a little more widespread capability but it works great for the purpose of email campaigns

Pros

Scheduling emails, templates available, it's affordable

Cons

limited number of users for our plan is challenging at times

Response from Constant Contact

Thank you for taking the time to leave a review, Emily!

Stephen
Overall rating
  • Industry: Building Materials
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Constant Contact is con-sistantly the best!

Reviewed on 27/06/2024

I have been extremely pleased with this fine company. Constant Contact is my only connection with...

I have been extremely pleased with this fine company. Constant Contact is my only connection with my prospect list, which has more than doubled since we started this Spring. I really can't see how I can do without my partners at Constant Contact.

Pros

The great deal of information available helps me to invest myself in my business. The customer service team is outstanding. No problem is too insignificant for the best efforts from the reps at Constant Contact. The templates are really inspiring and fully adaptable for my needs and the AI suggestions are really useful. This has really been the answer to my customer relations.

Cons

The multichannel campaigns are not as well supported by the knowledge bank as I would like. It is a new feature and I expect that there will be more helps coming soon.

Alternatives Considered

Mailchimp

Reasons for Switching to Constant Contact

Better reviews and best for a beginner who wants to grow it correctly,

Response from Constant Contact

Wow, Stephen! Thank you so much for rating your experience with us so highly!

Eugene
Overall rating
  • Industry: Food Production
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Only Way to Stay in Touch with Clients

Reviewed on 02/01/2024

Overall Constant Contact is by far the best email marketing platform we have used. After trying...

Overall Constant Contact is by far the best email marketing platform we have used. After trying several other products there is no doubt that overall Constant Contact is the best product on the market today.

Pros

The platform overall is reliable, easy to use, easy to implement and is a great value for the cost. The ability to schedule campaigns, manage contacts, grow our social media followers and so many other features have made Constant Contact an integral part of our business.

Cons

Additional improvements to the user interface and the help sections would be useful.

Sherri-Lee
Overall rating
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Constant Contact is an amazing platform with great support!

Reviewed on 29/03/2024

Very satisfied, I have been with them for 10 years.

Very satisfied, I have been with them for 10 years.

Pros

Easy to use, low price point, great support, always updating and creating better options to serve us better.

Cons

Sometimes the platform is glitchy, but they are always responsive to fix it

Alternatives Considered

Mailchimp

Reasons for Choosing Constant Contact

Constant Contact is a chamber partner and I was with the chamber so it made sense.

Switched From

Mailchimp

Reasons for Switching to Constant Contact

Better support and all the features I wanted at the right price
Serene
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Constant Contact is a Game Changer when it Comes to Marketing Automation

Reviewed on 06/09/2024

Pros

I not only use Constant Contact for marketing automation, but also for website and landing pages creation.

Cons

Some products such as domain registration and premium plugins are quite pricey on Constant Contact compared to some alternatives.

Response from Constant Contact

Hi Serene! Thank you so much for the five stars!

Carolyne
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Constant Contact is one of the best but not the cheapest

Reviewed on 17/09/2024

I like Constant Contact. Setting up and beginning campaigns didn't take long, and the template...

I like Constant Contact. Setting up and beginning campaigns didn't take long, and the template library makes it even easier. Like most business owners, there aren't enough hours in the day, Constant Contact, unlike some competitors, is straightforward and your first email campaign is just a few clicks away.

Pros

interface is good, system is easy to use and has a lot of templates to choose from.

Cons

I found it a little pricey with the top tier at around £70 upwards a month. As a small business it was a big ask. A company with a larger turnover would find it more cost effective.

Response from Constant Contact

Hi Carolyne! Thank you for the positive review and your feedback on the pricing. We'll make sure to pass that along!

John
Overall rating
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

J.Mwangi Views on Constant Contact

Reviewed on 16/07/2024

Email marketing.

Landing pages creation.

Email marketing.

Landing pages creation.

Pros

How it is effective to create landing pages and responsive websites is what I like most about Constant Contact.

Cons

I have not yet come across any challenge with Constant Contact.

Adegboyega
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I Use Constant Contact to Contact Customers for 24/7

Reviewed on 04/07/2024

My overall experience is remarkable :- I use CC on a daily basis to automate marketing.

My overall experience is remarkable :- I use CC on a daily basis to automate marketing.

Pros

Constant Contact offers a wide range of email templates which makes it easy and quick to create and customize marketing emails.

Cons

Constant Contact has website builder tools but it requires to be boosted with external hosting apps.

Response from Constant Contact

This is great to hear, Adegboyega! Thanks for leaving a review.

Jen
Overall rating
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A Solid Email Marketing Solution

Reviewed on 22/10/2024

Constant Contact has been a reliable tool for our marketing needs. It offers a good balance of...

Constant Contact has been a reliable tool for our marketing needs. It offers a good balance of features and support, though there is always room for improvement.

Pros

Extremely user friendly! Super easy layout, professional, and customizable tools. The analytics are also really helpful.

Cons

Pricing can be a bit steep, but is worth it.

Response from Constant Contact

Hi Jen! Thank you for the five stars. I'm glad Constant Contact is working out so well for you!

Pernia
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Robustious Tool for Web Design and Marketing Automation

Reviewed on 24/09/2024

Pros

Constant Contact combines website builder, landing pages creation, WYSIWYG editor with marketing automation capabilities in one place.

Cons

Well, some products such as domain registration are expensive to acquire on Constant Contact.

Response from Constant Contact

Hi Pernia! Thank you for the five stars!

issam
Overall rating
  • Industry: Education Management
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Pros, Cons, and Ratings for Constant Contact

Reviewed on 07/01/2024

We discovered that it has an easy-to-use interface that is simple to grasp. You'll feel at ease...

We discovered that it has an easy-to-use interface that is simple to grasp. You'll feel at ease exploring the different features, such as automations, social media postings, and adverts, even if you're a total novice.
continual contact user interface
Because everything is clear and uncomplicated, consumers can easily traverse the platform. Additionally, the UI provides you with some really useful hints that assist you navigate Constant Contact's platform with ease.

Pros

Simpleness of Use
We began our analysis of Constant Contact by examining its usability. We discovered that the service has an intuitive design that is simple to learn and utilize. You'll feel at ease exploring the different features, such as automations, social media postings, and adverts, even if you're a total novice.
continual contact user interface
Because everything is clear and uncomplicated, consumers can easily traverse the platform. Additionally, the UI provides you with some really useful hints that assist you navigate Constant Contact's platform with ease.

Cons

We feel that Constant Contact "fails" to satisfy the affordability test, despite being a tool designed to support the expansion of small enterprises. The tool ($12/month for the lowest tier subscription) can be perfect for your business if you simply have a few hundred members. If simple functioning is all you seek, then this is also true.
You will have to pay a high amount, though, if you want Constant Contact to have all the capabilities you need to actually execute successful email marketing.
Furthermore, extra fees apply for supplementary capabilities like SMS and Litmus' "Inbox previews." This implies that your overall cost will be significantly higher than what you may have anticipated.
Therefore, in our opinion, you ought to definitely utilize the 60-day free trial prior to

Adam
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Campaign & Content Management System

Reviewed on 06/02/2024

Pros

Constant Contact allocates an extended range of features in one place. Web design, audience targeting, conversion tracking and automated publishing are among the features that I use on a daily basis.

Cons

Everything is automated and web design involves drag and drop functionality. I find zero downsides.

Teresa
Overall rating
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Look no further

Reviewed on 28/03/2024

CtCt has helped me stay in front of my customers for over 15 years. The only time my customers...

CtCt has helped me stay in front of my customers for over 15 years. The only time my customers unsubscribe is when their child graduates from elementary school and my products are no longer of interest to them. ;)

Pros

I have been using CtCt for over 15 years. LOVE how easy it is to organize your contacts and create eye-catching campaigns that GET OPENED!

Cons

I actually cannot think of one con. I love this product!

Jordyn
Overall rating
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Constant Contact: Go-to Newsletter Builder!

Reviewed on 02/11/2024

My experience has been great! I use it for multiple jobs and haven't had any bad experiences. The...

My experience has been great! I use it for multiple jobs and haven't had any bad experiences. The newsletter reports/analyses are really helpful. There are also tons of tools and articles to help you when you run into any issues/questions.

Pros

With the new update, it is so much easier to use! There are tons of features to create a variety of newsletters.

Cons

Sometimes it can be a little difficult to drag elements within the newsletter building, but it is still easier since the update.

Verified Reviewer
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Constant Contact is a MUST for email marketing!

Reviewed on 15/06/2024

Over all extremly pleased with the service and would highly recommend to anyone wanting to use an...

Over all extremly pleased with the service and would highly recommend to anyone wanting to use an email marketing service to aid in there company.

Pros

I like the UI and UX design of the interface and how easy it is to establish custom emails and send-outs

Cons

I dont think there was anything about the product I didn't like.

Julia
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Overall a good platform

Reviewed on 01/11/2024

Overall, I like using Constant Contact. I have had good experience with their support and our...

Overall, I like using Constant Contact. I have had good experience with their support and our emails are consistently processed, filed and generate analytics to review.

Pros

I like that Constant Contact offers integrations with other software we use like Donor Perfect.

Cons

While it is easy to drag & drop to build campaigns, it doesn't offer as much customization as I would like.

Response from Constant Contact

Hi Julia! Thank you for the review. We're glad to hear that you like the product and our team is always looking for ways to improve. We would love to learn more about the customization you're looking for. Please consider sending an email to social_support(at)constantcontact(dot)com with your username, a reference to this review, and any additional details you can provide and we will look into it!