Sage Accounting Reviews

Sage Accounting

4.2 (389)
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Cloud Accounting for Small Businesses

Overall rating

4.2 /5
(389)
Value for Money
3.9/5
Features
4.1/5
Ease of Use
4.0/5
Customer Support
3.9/5

83%
recommended this app
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389 Reviews

Rendani
Rendani
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Sage Business Cloud Accounting review

Reviewed on 28/06/2021

Capability to meet the objectives of the finance department while also making the workflow much...

Capability to meet the objectives of the finance department while also making the workflow much easier in terms of maximizing efficiency

Pros

The installation and implementation procedures are straightforward. I like how easy the features are to use, even for non-accountants. It enables clients and colleagues to share files in real-time, saving time and eliminating the need to send invoices via email. This streamlines and lowers the cost of debtor management. When one is on the go, having access via a mobile device is extremely useful. The software is also reasonably priced, and it includes a free trial period. Sage's customer service is excellent.

Cons

One suggestion is that when adding a new Item from the Invoice screen, the new Item screen includes all features (such as selecting the Purchase account). You must currently exit the Invoice, create a new Item, and then return to the Invoice.

Alternatives Considered

Xero

Reasons for Switching to Sage Accounting

We were able to combine our accounting and payroll systems by using Sage One. It enables us to manage our accounts from any location and using any device. It also relieved us of the responsibility of backing up and protecting our financial records.
Kevin
Overall rating
  • Industry: Architecture & Planning
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Sage Accounting

Reviewed on 12/03/2024

Pros

Works well being an online, cloud based product - like being able to have multiple users (all of the directors) access accounts reports and information from wherever they logon as opposed to having to pay for multiple user accounts or all use a single machine in the office.

Cons

Lack of budget reporting is frustrating as is not being able to fully interrogate double entry journal records.

Alternatives Considered

Xero

Reasons for Choosing Sage Accounting

Looking for a cloud based product that was better suited to our requirements

Reasons for Switching to Sage Accounting

UK based data so happier from a GDPR perspective

Response from Sage

Thank you, Kevin, for your insightful review! We're glad our cloud-based solution meets your needs for accessibility. Your feedback on budget reporting and journal interrogation is great to help our continuous development. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Damian
Overall rating
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Not much good to say

Reviewed on 28/10/2024

Just okay. Difficult program to work with for a small business. Used it only because CPA at the...

Just okay. Difficult program to work with for a small business. Used it only because CPA at the time had recommended. Since then they have put us on Quick Books Online. Love that platform.

Pros

Not much. Too complicated for our small business.

Cons

Overly complicated. No way to tie bank account into accounting software. We only used the firmware version; we did not use an online version.

Response from Sage

Thank you for your feedback, Damian. We're sorry to hear that Sage Accounting didn't meet your expectations for your small business. We understand the importance of simplicity and seamless integration, and we're continuously working to improve our product. We're glad to hear that QuickBooks Online is working well for you. Your insights are valuable, and we appreciate you sharing your experience. Thank you for your time.

Ahmed
Overall rating
  • Industry: Import & Export
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Sage Accounting Is Friendly and Easy to Use

Reviewed on 14/11/2024

I love my incredible experience with Sage Accounting.
Sage Accounting is superb.

I love my incredible experience with Sage Accounting.
Sage Accounting is superb.

Pros

I like the accuracy of Sage Accounting, which makes it a dependable accounting solution.
Sage Accounting is reliable and easy to use.

Cons

I have zero dislikes for Sage Accounting.
Sage Accounting is superior and simple to implement.

Response from Sage

Hello,

Thank you Ahmed for your positive review of Sage Accounting. I'm pleased it's such a good experience for you!

Thank you for choosing Sage Accounting!

Denise
Overall rating
  • Industry: Events Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Accounts package for every business

Reviewed on 12/03/2024

Having used several different accounts packages my experience with Sage has gone very well, the...

Having used several different accounts packages my experience with Sage has gone very well, the initial transition was a little tricky as with any package when switching across but once set up soon got to know way round the package, able to set up ledger names that we wished to use. Excellent customer support with very experienced advisors who offer second to none service when assisting with issues. I am happy with our Sage package and will continue to use most definitely.

Pros

Sage is very user friendly, great customer support always on hand to assist with any issues. Clear and concise ledgers and reports, can set up pretty much how the company wants opting for specific names ledgers. Saves time as Accountants can access the accounts to prepare end of year saving time. Good all round package especially for the smaller business.

Cons

To be honest there is not much not to like about Sage, some of the invoicing elements bit clunky for example if you need to change Clients name on a specific invoice no facility to do this at source rather than go back into Customer record, lot of columns look messy if a balance if not being out on each line. Would also be advantageous to prepare delivery notes prior to invoicing as in our business goods are often sent before invoicing especially for Clients on account. Found the Stripe a little complicated having to download CSV from Bank Account, however currently do not use this facility.

Response from Sage

Hi Denise, thank you for your fantastic review! I'm pleased to read that Sage Accounting is saving you time and that your experience is going well. Thank you for your feedback on our customer support advisors too! I'll share your feedback with our internal teams. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Michael
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Accounting in small Charity

Reviewed on 12/03/2024

Very good but as described above there is always room for improvement

Very good but as described above there is always room for improvement

Pros

It’s simple and efficient to use. It was also easy to implement and transfer data

Cons

There are some features which could be improved eg when email invoice out customer the invoice shows as being attached but you have to open the email to find any supporting documentation caused much confusion with customers Another example it would be helpful if documents ie contracts could be attached to customers and suppliers

Alternatives Considered

OPERA Cloud Property Management

Reasons for Choosing Sage Accounting

It was too easy to make mistakes and the information was not managed in a controlled way

Switched From

QuickBooks Enterprise

Reasons for Switching to Sage Accounting

As better value for money and could readily be installed

Response from Sage

Thank you for your review, Michael! We're glad to hear that Sage Accounting has been a valuable asset for your charity. We appreciate your insights on features and are committed to continuous improvement. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Matt
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ITA A GOOD PACKAGE

Reviewed on 13/03/2024

Pros

ONLINE MEANS I CAN USE ANY COMPUTER UNLIKE SAGE 50 WHICH WAS COMPUTER DEPENT

Cons

NOTHING ITS A GOOD PACKAGE I CANT FAULT IT

Response from Sage

Hi Matt, thank you for your review. I'm pleased to hear you find Sage Accounting a good package with no faults! I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Steven
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Dont use Sage Accounting

Reviewed on 05/09/2024

Would not use sage accounting if you paid me to

Would not use sage accounting if you paid me to

Pros

I find it an awful system to use, there are no redeeming features

Cons

Everything about it is just terrible, i wouldn't use it

Alternatives Considered

QuickBooks Online and Xero

Reasons for Choosing Sage Accounting

To utilise cloud accounting prior to sage 50C becoming available

Switched From

Sage 50cloud Accounting

Reasons for Switching to Sage Accounting

Familiarity with the sage brand having used sage 50 for many many years

Response from Sage

Thank you, Steven, for your feedback on Sage Accounting. We're sorry to hear about your negative experience. We value your input and would like to resolve these issues. Please reach out to our customer support team for assistance.

Thanks,

Bethany McDermott

Sage Customer Marketing Manager - Reviews

Elizabeth
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Simple to navigate

Reviewed on 12/03/2024

Generally easy to use, customer support is always very good.

Generally easy to use, customer support is always very good.

Pros

Generally a very user friendly programme with excellent customer support.

Cons

No batch invoicing so it is much more time consuming when entering multiple invoices for the same supplier.

Response from Sage

Thank you for sharing your experience, Elizabeth! We're glad you find Sage Accounting user-friendly and are pleased with our customer support. Your input on batch invoicing is invaluable as we strive for improvement. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

James
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Sage Accounting - invaluable

Reviewed on 26/11/2024

Excellent - couldn't work without it!
Payroll, invoicing, banking, and general intuitive system....

Excellent - couldn't work without it!
Payroll, invoicing, banking, and general intuitive system. Able to assign use to third parties - accountants. Really good system

Pros

Intuitive, easy to use and comprehensive system. Interaction with Banks and HMRC

Cons

Lack of flexibility with multiple companies

Response from Sage

Thank you for your positive feedback, James. We're thrilled to hear that Sage Accounting has been invaluable for your business. It's great to know that you find the system intuitive and comprehensive, especially with payroll, invoicing, and banking. We appreciate your input on the flexibility with multiple companies. If you have any further comments, please let us know.

Sheldon
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Sage Online Accounting

Reviewed on 11/08/2023

The software is good and reliable. Very few errors have happened to the software, since we have...

The software is good and reliable. Very few errors have happened to the software, since we have moved to the cloud. So Good.

Pros

You can log in from anywhere. Take on is easy. Invoicing is simple to use. Allocating receipts and payments straight from the important bank statements makes processing easy

Cons

The stock system does not intergrate well between the stock holdings and values and the balance sheet. Extra modules are required for this basic function and this does not always solve the problem. This results in clients needing to continuously reconcile stock to balance the Inventory Valuation to the Inventory Ledger.The project management systems need to be improved so individual and multiple projects can be quickly monitored in an income statement.

Alternatives Considered

QuickBooks Online

Reasons for Choosing Sage Accounting

We needed accessability in the cloud from multiple places and we needed to work with our clients on the same information, without them needing to bring their laptops to us.

Reasons for Switching to Sage Accounting

I was familiar with the company and their support. I prefer their method of storing transactions. It is a South African Support base
Jeff
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Small Business Sage Cloud Accounting

Reviewed on 12/03/2024

Excellent, I am always surprised each time I speak with one of your support desk team, just how...

Excellent, I am always surprised each time I speak with one of your support desk team, just how charming, patient and informed they are.... don't ever change that please. Im a fan .

Pros

Simplicity and exception support staff, well trained and friendly

Cons

wish it had easier search options, that it would recognise more key words when seeking a specific transaction.

Alternatives Considered

QuickBooks Online

Reasons for Switching to Sage Accounting

reputation and confidence that I had a recognised brand

Response from Sage

Thank you for your glowing review, Jeff! We're thrilled to hear about your positive experiences with our support team and appreciate your feedback on the search functionality.
I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Jodi
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I love Sage Software for all my accounting needs.

Reviewed on 12/06/2024

I am very happy with the software. The reports I generate are next level.

I am very happy with the software. The reports I generate are next level.

Pros

I have been using the software for 9 years and it becomes second nature to me. It is precise and easy.

Cons

Perhaps the steps I need to take to reverse a check, but it is not that big of an issue.

Response from Sage

Hi Jodie, thank you for your review. We're thrilled you find Sage Accounting ideal for intricate accounting needs and appreciate the feedback on check reversal steps. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Andrea
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Sage Accounting for every day

Reviewed on 29/04/2024

I use sage for my own practice, for my husband's business and I have 34 clients where I am the...

I use sage for my own practice, for my husband's business and I have 34 clients where I am the invited Accountant. This system is well designed to make accounting easier.

Pros

It is easy to set up and use. Because it is an online system it can be accessed anywhere anytime.

Cons

They do have some issues with slow or degradation but have been working on this. Also billing department is not easy to contact so have had issues there

Response from Sage

Thank you for your feedback, Andrea. We're glad to hear Sage Accounting is accessible and user-friendly for you and your clients. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Steffon
Overall rating
  • Industry: Food Production
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Good software whit good functionality

Reviewed on 15/07/2024

Overall, great product. This has alot of functionality, including tracking expense, accounts...

Overall, great product. This has alot of functionality, including tracking expense, accounts receivable, inventory, etc.

Pros

The tracking mechanisims and integration into banking.

Cons

The financial reports such as balance sheets and P&L can be developed or customized to be more user friendly.

Response from Sage

We value your feedback, Steffon. It's great to hear about the positive impact of Sage Accounting's tracking mechanisms and banking integration. Your suggestions for report customization are noted and appreciated. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Sharon
Overall rating
  • Industry: Individual & Family Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Long established accounting software

Reviewed on 18/03/2024

Pros

I have been using Sage accounting since the 90's It has been developed over the years to cope with the evolving times.

Cons

The latest cloud version has a limited capability compared with the desktop version, which is frustrating at times, but if you are new to using the comparison isn't there.

Response from Sage

We appreciate your longstanding support, Sharon. It's great to hear Sage has evolved with your needs. Thank you for your feedback on the cloud version and I'll share internally. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Amy
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Bad Customer Service

Reviewed on 10/09/2024

Pros

It has many features. There is quite a bit of set up.

Cons

Large upfront cost to set up. Some functions are hard to use. It is expensive and account manager does not help. We are being charged for a function we do not use but signed up for by mistake. Too bad..you still are required to pay the annual fee.

Response from Sage

Hi Amy, I appreciate your feedback on Sage Accounting. I'm sorry to hear about your experience with the setup cost and account management. Please reach out to our customer support team to address these issues and find a resolution.

Thanks,

Bethany McDermott

Sage Customer Marketing Manager - Reviews

Beverley
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good experience

Reviewed on 17/09/2024

Good experience and easy to use once set up correctly

Good experience and easy to use once set up correctly

Pros

Easy to use and good guides for beginners online

Cons

Set up needs to be explained in more detail

Response from Sage

Thank you for your positive review, Beverley! We're glad to hear that you find Sage Accounting easy to use and appreciate the guides for beginners. We will work on providing more detailed setup instructions. Your feedback is valuable to us. Thanks for choosing Sage Accounting! I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join!

ELVIS
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A User friendly accounting software with comprehensive features

Reviewed on 31/08/2024

Overall, I praise Sage Accounting for its user-friendly design and comprehensive features

Overall, I praise Sage Accounting for its user-friendly design and comprehensive features

Pros

It offers a wide range of functionalities including invoicing, expense tracking and financial reporting,

Cons

Customization options for reports and invoices can be somewhat limited compared to other accounting software.

Response from Sage

Hi Elvis, thank you for your review of Sage Accounting. I'm pleased you're finding the range of functionality useful and enjoying the user-friendly design. Thanks for your feedback on reporting, it's much appreciated to help us improve.

I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Liam
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy accounting

Reviewed on 15/05/2024

Pros

From my point of view, Sage Accounting worth every penny. It was easy to deploy and use even with a little help from the support team, which by the way does a great job. Getting the weekly/monthly reports is easy.

Cons

Is not perfect, there were a few flaws but were resolved.

Response from Sage

Thank you for your review, Liam. We're thrilled to hear Sage Accounting has streamlined your reporting and appreciate your feedback on our support team. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Peter
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great customer service but not cheap!

Reviewed on 12/09/2024

Pros

The customer service is great! Friendly, knowledgeable staff located in Canada!

Cons

It’s not cheap! Other softwares (such as Xero) is less expensive. Sage also used to be a one time cost and now it’s an annual subscription.

Response from Sage

Hi Peter! We truly appreciate your review! We're thrilled to hear that you find our customer service great and our staff friendly and knowledgeable. We understand your concerns about the cost and the shift to an annual subscription. Your feedback is invaluable to us as we strive to improve our services. Thank you for sharing your thoughts!

I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Denise
Overall rating
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Accounts with sage

Reviewed on 07/10/2024

Have had no problems with this set up but I personally feel it could be a bit more developed

Have had no problems with this set up but I personally feel it could be a bit more developed

Pros

Liked could connect to clients device so no need to go on-site could work from home

Cons

I do think it could be a bit more clearer and shorter to use

Response from Sage

Hi Denise,

Thank you for sharing your thoughts on Sage Accounting. We're pleased to hear that you found the remote connectivity useful. We appreciate your feedback on clarity and usability, and we're committed to making continuous improvements.

I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join!

Verified Reviewer
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Sattisfied Customer

Reviewed on 28/03/2024

Extremely satisfied. Very useful guidance. Extremely helpful customer and IT support.

Extremely satisfied. Very useful guidance. Extremely helpful customer and IT support.

Pros

Easy to use, explanatory guidance very helpful.

Cons

No problems encountered yet. Very satisfied.

Response from Sage

Thank you for your positive feedback. We're thrilled that Sage Accounting's ease of use and helpful guidance have met your expectations. Your satisfaction with our customer and IT support is greatly appreciated. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Janet
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

The sales department will upsell you on features you do not need

Reviewed on 15/05/2024

The customer service is terrible. They do not return your call. They also tell untruths. I...

The customer service is terrible. They do not return your call. They also tell untruths. I called them out on it and told them I was a CPA so to "save" their fibs.

Pros

It's good, but no better than the other softwares on the market. They all do essentially the same.

Cons

The price. They upsell you on features you do not need.

Response from Sage

Hi Janet, thank you for your review. I'm concerned to hear about your experience and urge you to get in touch with your customer success manager to discuss further. Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

RAEGAN
Overall rating
  • Industry: Utilities
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Platform

Reviewed on 02/01/2024

I have enjoyed using this software over the years and customer service has been reasonable.

I have enjoyed using this software over the years and customer service has been reasonable.

Pros

I like the stability of the program. I have been with Sage for over 13 years and previously with Peachtree. It has been very reliable.

Cons

I am not a fan of the appearance. I wish it had more features and was cleaner visually.