Litmos Reviews

This system has open API's that can be used to integrate with other website platforms, enabling a user to add learning to their own system.

It has too many pop-ups that occur when setting up a user that is going to access the system via SSO

Compliance: Can distribute material to all staff and track who has and who has not completed.
Features: Litmos has most "must-have" features of an LMS e.g. assessments, reports, hosting interactive units, files and pages, mobile friendly.
Learner interface: The learner interface is generally neat and tidy. Displays interactive content reasonably well (when no bugs are present, see cons)

Bugs: Litmos doesn’t seem to be a fully stable LMS from a technical perspective, which sometimes causes page links to be broken, buttons not working or disappearing, accessibility issues (such as can’t add alt text for images in assessments, inaccessible labels of buttons), and course functionality issues (interactions built with authoring tools don't always work so images randomly don’t show and pages randomly don’t load). Litmos doesn’t appear to be committed to quality assurance or product development.
Support: Invariably, there are very lengthy delays in support responses (weeks or months) and fixes are either non-existent or heavily delayed (months or more), even when it is an impactful bug clearly caused by Litmos. Combined with the bugs listed above, this creates frustration for admins.
Modular functionality: Course creation options are limited, for example, there’s no way to organise content by sub-modules and no way to drip feed content to learners to create a spaced learning campaign.
Admin user experience: Litmos can be clunky and counter intuitive to use as account admin, completing some tasks is more complex than it should be.
Theming: no ability on admin side to adjust theme of LMS (colours, fonts and layouts).
Reports: Ability to configure and create granular reports is average to poor.
Compliance training: Most compliance courses included with Litmos feature below average learning design (learning is passive and generic).

At my company, we use Litmos and I administer the exams and update the content. It has been great moving to this solution as we have increased user engagement due to the design interface, easy navigation and test/quiz setup. I love the reporting features. There are many reporting options that you can customize and then save for quick report runs. Creating exams is easy by using a spreadsheet (csv) template file saving you time. Making changes and adding unique features like randomizing the questions, adding certificates for completion and custom course images make Litmos LMS the go to solution for our training department.

Manual grading of short answer questions should be done via an email notification of those specific questions to make it easier to grade more efficiently.

Before Litmos which was introduced to me by our HRIS inside sales person my company didn't have an LMS. So anything was going to be better than coordinating training from a bunch of different providers and then tracking it all manually. Litmos' training on their system is simple and fun. They're people really understand employee engagement and seek to cultivate that out of the gate. The system is customizable, easy to set up and cost efficient. It also integrates well with my HRIS and our content providers.

The file size limitation is bothersome but other than that I have no complaints.

Limos is an adequate LMS which can track SCORM and xAPI compliant content. Further, you can directly send xAPI day to the Litmos database without having to upload the content in the LMS (Litmos was one of the first LMSs I encountered that allowed this).

UX. The UX for the user end can be okay. I haven't seen two companies I had consulted with push the UX to anything special which leads me to believe that it may be a big undertaking. This is also based on my experience in having to go into Litmos to troubleshoot issues a client was having with a course reporting completion. The admin UI wasn't the worst I have seen in LMS systems, but it was not a great design and for newer users (like my client), this can be very intimidating and disorienting.

For the $ spent there are better systems then something that strikes users and admin as just "meh".

Litmos provides the responsive and easy to use user interface for both learner and Administrator. Role based login, custom reporting and API support makes it more powerful. You can have a custom URL of your own choice along with some prebuild learning courses.

As of now, the Litmos mobile app may not meet your expectations but you can choose to browse the Litmos platform using latest web browser.

Its scalability - can be used in a variety of situationsCloud based hence no requirement of app installation. Simple and easy to use User interface - which lends its higher acceptancefeature of hyperlinks to other website is a great feature and helps in reaping benefit of collaboration also in a way

Reporting feature needs bot more of refinementAdd on's can be priced bit more moderately

The learner interface is clean and fairly modern, it worked with our company branding. I had a good experience with our sales rep who pushed the customer service department to respond when I couldn't get help with several major issues.

Too many bugs, inaccurate data, buttons not working, reports are lacking - we had to pull out our own numbers manually, terrible customer service - had to contact them several times to get a response (this was over a 2 week period) and then waited 4-5 days for them to get back to me with an answer about a bug. Had 2 different webinars set up to address issues and no one showed up, we had to call them to reschedule and only then did they acknowledge it was missed, on another call we actually ended up in someone else's help session and could hear everything. Complaints from our customers and users about login issues, browser compatibility, and course functionality (interactions built with Storyline don't always work once it's uploaded). Very frustrating - looked good at the beginning but we wish we had of gone with another LMS.

It's easy to upload videos and the ability to customize the color creates a consistent branding experience between the website and Litmos.

I provided the exact requirements needed for the LMS system (as they were written out and approved by the department of education). One of the requirements is a LMS that requires some courses be taken prior to other courses as well as have groups of courses that can be taken in any order. When building the programs in Litmos, the prerequisite function didn't work and the Assign doesn't have enough functionality and our company had too many classes (there is a maximum number allowed). Six months later, 15+ technical and sales rep calls and the problems still exist. I am manually assigning classes to all students, 4x per day. Instead of doing my job, I am essentially a manually LMS system until I can get a working solution or pay for another LMS system. I've requested 3x to speak to someone else but my only contacts are the technical help desk and my sales rep.

Software had commonly used LMS features and was SCORM compliant.

One day suddently the billing area disappeared from our account with a link to go to an alternative area that didn't work. They continued to bill us and we couldn't get any invoices or change payment details.

Many months later I contacted someone by email who setup an alternative billing portal.

When we wanted to cancel, we asked the rep and he said to send an email to them requesting cancellation. Nothing happened and 6 months later we still keep getting invoiced. The rep was helpless as well and agreed with our position. He recommended to remove payment methods to stop getting billed and initiate a chargeback. Their own rep telling us to do this. No email to their accounts department gets replied to ever. AVOID.

Have used it for offering paid customer product training on our products. Has 1000+ users in the system right now.
Pricing is reasonable.

Too much manual work steps due to lack of integration / APIs for automation.
No support for a "subscription" model with renewable access to a number of courses (ie. recurring revenue model).
Poor responsiveness towards extension requests.

We have been using Litmos since they launched. The software is easy to use. That's about the only pro

- The product is unstable. Our learners will come across issues all the time. Litmos' support dept is not helpful at all (you will get templated responses that are not useful at all).
- Unscheduled maintenance causes havoc
- Custom domains do not support https (pretty much unusable with Chrome now)
- New pricing they've introduced is 1000% of what used to be.

We have been using this software for the past 3 years and the best thing I love about SAP Litmos is the different ways of training it provides; video, audio and text-based training. It also offers survey questions in relation to the trainings which are helpful.

When we had just started using the software we encountered glitches and the support team was not quick respond but I am glad the support team is always available now.

It is easy to use, the search feature works well and I can easily filter my results. It's great that the tool works quickly and I generally don't have trouble finding the information that I'm looking for. It's also great that we can have separate pages for different teams/roles, and store training materials that are easily searchable.

I find it puzzling when a document has expired that it is suddenly missing. I have uncovered how to search the archive, but this was not immediately clear.

Ease of use to create and organize courses. The course library also creates a great user experience to access the courses and learning paths

Reporting sometimes can seem inconstant . Sometimes features seem to be missing the last piece to really fit our needs. It does seem that the platform continues to evolve though!

I like the functionality of FindIt. A large manageable database of information that is utilized daily. I require information at my fingertips for contract negotiations and sales enablement (support of sales). The ability to quickly find information almost instantaneously is critical to my job which is fast paced. Could not live without it.

There are times I search for a particular file or document and I get zero hits. I go back in and search again with minor tweaks on the original request and I get a hit. Would be great to have the option of some type of "fuzzy search" which would allow a much broader search of the database.

It is extremely easy to use and requires almost no IT interaction at all. The new Branding feature allows us to improve not only the Learners experience, but improves our ability to organize different teams or groups within each Brand.

The reporting module didn't allow us to report the information we wanted to see initially, but they have made great steps forward in creating a new reporting engine that is making life a little easier.

Loved how easy it was to plug an Articulate file and launch the learning piece so quickly. It was easy to duplicate and create quizzes.

I really wanted better reporting from the user end of the quizzes. It also was a chunky, clunky interface for users.

I like the search functions and the ability to house all of our content in 1 place. Makes it easier for our org.

The formatting abilities within the news section are very limiting. It is hard to format these articles and keep font/colors consistent since it does not save these choices.

1. How easy it is to learn
I was introduced to Litmos a year ago and very quickly was able to learn how to use it despite never having worked with an LMS before.
2. How customizable it is
We are using the Litmos platform for three separate subscription-based products, not all of which fit the traditional LMS model. We have been able to work with Litmos to customize each of them to meet our needs.

1. Limited number of courses allowed in each learning path
We have more than 50 courses in some of our learning paths and have had to find a way to break them into 2 or more paths.
2. File size limitation
Some of the files we need to upload exceed the 30MB limit and are difficult to break into smaller chunks