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274 Reviews
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Helps us meet our customers' needs
Reviewed on 03/08/2016
We use Litmos to host eLearning for our clients when their LMS's don't make the cut. Sometimes they're looking for a way to deliver training to personnel outside their organization, other times they need to meet a critical training deadline that their internal LMS couldn't satisfy. No matter the business problem, Litmos allows our team to get courses out the door quickly to audiences ranging from tens of learners to thousands of learners.
Pros
The price is right. It's super easy to scale your license allotment up or down with training demand. The UI is simple and easy to use. Reports are exactly what you would expect. Bulk user management is as easy and flexible as it gets!
Cons
Sometimes we have to collate a couple different reports to get all of the columns we need in one report. Not the end of the world, but it takes some tinkering to figure out which reports have exactly the right information in them.
- Industry: Transportation/Trucking/Railroad
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Litmos has been a dream LMS for our newly formed training department.
Reviewed on 13/07/2018
The ability to engage with our learners and keep track of their progress so they have something to show for all their hard-work is probably the biggest one. The amount of content that is made available from Litmos, the support they provide both from the technical stand point and just in general as you are trying to figure it out, the people who really value their clients...I could just keep going. All around, Litmos goes above and beyond any of the other companies I have worked with in their effort to help us be successful and meet our goals.
Pros
It is easy to use and customize. On the back-end, it is intuitive and laid out easily with lots of support to help along the way in the Dojo. For the user, it is simple as point and click. There isn't a lot of guess work or trying to figure out which screen to be on- which for a company that has a lot of people ho are not technologically advanced is a huge plus.
Cons
The reporting. That is the one area that isn't as intuitive or clearly laid out. And some of the reports that I want are either not there, or not easy for me to track down and find to use.
Response from Litmos
Thanks for the positive feedback! We are glad you find our product intuitive and easy to use. Our reporting will continue to have updates and improve in future product releases. It is a pleasure to go above and beyond for great clients!
Best,
Allison
- Industry: Health, Wellness & Fitness
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Below average LMS
Reviewed on 16/11/2020
Overall I would rate Litmos 2 stars, and in my experience using and evaluating other leading LMS systems, would rate it as below average, primarily due to the bug and support issues.
Pros
Compliance: Can distribute material to all staff and track who has and who has not completed.
Features: Litmos has most "must-have" features of an LMS e.g. assessments, reports, hosting interactive units, files and pages, mobile friendly.
Learner interface: The learner interface is generally neat and tidy. Displays interactive content reasonably well (when no bugs are present, see cons)
Cons
Bugs: Litmos doesn’t seem to be a fully stable LMS from a technical perspective, which sometimes causes page links to be broken, buttons not working or disappearing, accessibility issues (such as can’t add alt text for images in assessments, inaccessible labels of buttons), and course functionality issues (interactions built with authoring tools don't always work so images randomly don’t show and pages randomly don’t load). Litmos doesn’t appear to be committed to quality assurance or product development.
Support: Invariably, there are very lengthy delays in support responses (weeks or months) and fixes are either non-existent or heavily delayed (months or more), even when it is an impactful bug clearly caused by Litmos. Combined with the bugs listed above, this creates frustration for admins.
Modular functionality: Course creation options are limited, for example, there’s no way to organise content by sub-modules and no way to drip feed content to learners to create a spaced learning campaign.
Admin user experience: Litmos can be clunky and counter intuitive to use as account admin, completing some tasks is more complex than it should be.
Theming: no ability on admin side to adjust theme of LMS (colours, fonts and layouts).
Reports: Ability to configure and create granular reports is average to poor.
Compliance training: Most compliance courses included with Litmos feature below average learning design (learning is passive and generic).
- Industry: Financial Services
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Easy to use and navigate learning management software
Reviewed on 26/12/2018
Pros
At my company, we use Litmos and I administer the exams and update the content. It has been great moving to this solution as we have increased user engagement due to the design interface, easy navigation and test/quiz setup. I love the reporting features. There are many reporting options that you can customize and then save for quick report runs. Creating exams is easy by using a spreadsheet (csv) template file saving you time. Making changes and adding unique features like randomizing the questions, adding certificates for completion and custom course images make Litmos LMS the go to solution for our training department.
Cons
Manual grading of short answer questions should be done via an email notification of those specific questions to make it easier to grade more efficiently.
Response from Litmos
We really appreciate the great review of Litmos! That is excellent that you have increased user engagement --- not always an easy task, so cheers to you!
- Allison

- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Robust Learning Management Solution. Solid foundation for Sales eLearning system.
Reviewed on 02/07/2018
Effective enablement for distributed salesforce. Cost-effective approach for enabling future sales colleagues as they join.
Pros
Rich mobile capabilities for access from anywhere. Strong tracking of what the users actually did in the course. Good support for engaging and interactive content. Nice ability to string courses together into learning paths (i.e. curriculum) to form a complete enablement on a topic.
Cons
Occasional glitch in recording course completion if exits by closing window. No support yet to take course offline (but supposedly coming soon).
Response from Litmos
Hi Jason,
Thank you for the review, this is great feedback. We will continue to make updates to Litmos and hope that it satisfies your business needs for many years to come.
Best,
Allison

- Industry: E-Learning
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Adequate, but clunky - better alternatives for the $
Reviewed on 03/10/2018
Adequate.
Not bad, but certainly not good.
Decent functionality (a few extra plusses) but a lackluster UX.
Pros
Limos is an adequate LMS which can track SCORM and xAPI compliant content. Further, you can directly send xAPI day to the Litmos database without having to upload the content in the LMS (Litmos was one of the first LMSs I encountered that allowed this).
Cons
UX. The UX for the user end can be okay. I haven't seen two companies I had consulted with push the UX to anything special which leads me to believe that it may be a big undertaking. This is also based on my experience in having to go into Litmos to troubleshoot issues a client was having with a course reporting completion. The admin UI wasn't the worst I have seen in LMS systems, but it was not a great design and for newer users (like my client), this can be very intimidating and disorienting.
For the $ spent there are better systems then something that strikes users and admin as just "meh".
Response from Litmos
Hi David,
Thank you for leaving Litmos a review. We take these very seriously and I will make sure the product team has your feedback so that we can continue to be the #1 learning platform on the market.
Cheers,
Allison

- Industry: E-Learning
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
One of best LMS platform
Reviewed on 22/10/2018
Pros
Litmos provides the responsive and easy to use user interface for both learner and Administrator. Role based login, custom reporting and API support makes it more powerful. You can have a custom URL of your own choice along with some prebuild learning courses.
Cons
As of now, the Litmos mobile app may not meet your expectations but you can choose to browse the Litmos platform using latest web browser.
Response from Litmos
Hi Chandrakant,
Thank you for acknowledging Litmos as one of the best LMS platforms! As always, please reach out at any time and we are always here to help.
Best,
Allison

- Industry: Human Resources
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Incredible Learning Management System
Reviewed on 18/12/2018
Pros
This system has open API's that can be used to integrate with other website platforms, enabling a user to add learning to their own system.
Cons
It has too many pop-ups that occur when setting up a user that is going to access the system via SSO
Response from Litmos
Hi Kenneth,
We love to hear that you think our LMS is incredible! I will make sure our product team gets word of the pop ups you are experiencing, and that we resolve that issue.
All the best,
Allison
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to go
Reviewed on 23/10/2016
I feel litmos very comfortable in managing training plans and team assignments.
The newly added reporting model is super flexible.
I feel litmos very comfortable in managing training plans and team assignments.
The newly added reporting model is super flexible.
Pros
Completely available and ability to integrate SSO, salesforce, dropbox, Rest, ADP etc
Cons
Not an enterprise product yet.
- Industry: Computer Hardware
- Company size: 5,001–10,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Flexible for site building
Reviewed on 19/04/2019
The content search is not hard now, as we are getting things in one place easily.
Pros
You can get any of your department to work in accordance to you in the portal . You can arrange the customisation of the portal as per your choices so it really makes very handy to use.
Cons
Enablement for mobile use is not fluent yet.
- Industry: Biotechnology
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
It appears easy to use & cost effective but there are too many bugs and terrible customer...
Reviewed on 21/02/2018
Pros
The learner interface is clean and fairly modern, it worked with our company branding. I had a good experience with our sales rep who pushed the customer service department to respond when I couldn't get help with several major issues.
Cons
Too many bugs, inaccurate data, buttons not working, reports are lacking - we had to pull out our own numbers manually, terrible customer service - had to contact them several times to get a response (this was over a 2 week period) and then waited 4-5 days for them to get back to me with an answer about a bug. Had 2 different webinars set up to address issues and no one showed up, we had to call them to reschedule and only then did they acknowledge it was missed, on another call we actually ended up in someone else's help session and could hear everything. Complaints from our customers and users about login issues, browser compatibility, and course functionality (interactions built with Storyline don't always work once it's uploaded). Very frustrating - looked good at the beginning but we wish we had of gone with another LMS.
Response from Litmos
We apologize that you have experienced issues regarding our products and services. Our dev team works countless hours to guarantee that all bugs are fixed in a timely manner, and our support team is always here to help. Those are some of the reasons why Litmos has been rated a Top LMS for many years.
Unfortunately since you have not provided your name and company, we aren't sure how to help get some of these issues resolved. Please contact your Account Manager so that we can work closer with you so that you have a better experience with us moving forward.
Best,
Allison
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Purchased Litmos 6 months ago and still not working
Reviewed on 21/06/2018
Pros
It's easy to upload videos and the ability to customize the color creates a consistent branding experience between the website and Litmos.
Cons
I provided the exact requirements needed for the LMS system (as they were written out and approved by the department of education). One of the requirements is a LMS that requires some courses be taken prior to other courses as well as have groups of courses that can be taken in any order. When building the programs in Litmos, the prerequisite function didn't work and the Assign doesn't have enough functionality and our company had too many classes (there is a maximum number allowed). Six months later, 15+ technical and sales rep calls and the problems still exist. I am manually assigning classes to all students, 4x per day. Instead of doing my job, I am essentially a manually LMS system until I can get a working solution or pay for another LMS system. I've requested 3x to speak to someone else but my only contacts are the technical help desk and my sales rep.
Response from Litmos
Hi Elizabeth,
Customer satisfaction is very important to us and we are sorry you haven't had a positive experience thus far.
Please email me directly at [email protected] and we would like to look into this further.
Best,
Allison
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Non-existant support and impossible to cancel
Reviewed on 14/02/2020
Poor experience.
Pros
Software had commonly used LMS features and was SCORM compliant.
Cons
One day suddently the billing area disappeared from our account with a link to go to an alternative area that didn't work. They continued to bill us and we couldn't get any invoices or change payment details.
Many months later I contacted someone by email who setup an alternative billing portal.
When we wanted to cancel, we asked the rep and he said to send an email to them requesting cancellation. Nothing happened and 6 months later we still keep getting invoiced. The rep was helpless as well and agreed with our position. He recommended to remove payment methods to stop getting billed and initiate a chargeback. Their own rep telling us to do this. No email to their accounts department gets replied to ever. AVOID.
- Industry: Maritime
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
We are moving away from Litmos after having used it for 3 years.
Reviewed on 04/06/2018
Fast deployment of eLearning business - but is now looking for another platform.
Pros
Have used it for offering paid customer product training on our products. Has 1000+ users in the system right now.
Pricing is reasonable.
Cons
Too much manual work steps due to lack of integration / APIs for automation.
No support for a "subscription" model with renewable access to a number of courses (ie. recurring revenue model).
Poor responsiveness towards extension requests.
Response from Litmos
Hi there,
That is unfortunate that you will be switching learning platforms after using Litmos for 3 years. I would encourage you to set up some time to review our system with your dedicated Account Manager and see what we can do to help you reconsider this switch. As always, our award-winning support team is here to assist at any time as well.
Cheers,
Allison
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Unstable product, worse support
Reviewed on 20/08/2018
Looking for an LMS? Litmos is not the one.
Pros
We have been using Litmos since they launched. The software is easy to use. That's about the only pro
Cons
- The product is unstable. Our learners will come across issues all the time. Litmos' support dept is not helpful at all (you will get templated responses that are not useful at all).
- Unscheduled maintenance causes havoc
- Custom domains do not support https (pretty much unusable with Chrome now)
- New pricing they've introduced is 1000% of what used to be.
Response from Litmos
Hi Mat,
I will make sure our product team receives this feedback. Our support team works hard 24/7 to make sure our customer's are well served. Please reach out to your Account Manager at any time if you need additional support.
Best,
Allison
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Review Source
Overall rating
- Ease of Use
- Customer Support
Online training
Reviewed on 25/01/2012
I really like Litmos and want to build more and use fully. With a bit more tweaking you have a winning product, that I'd happily recommend.
Pros
Cost - you are comfortably priced compared to other systems.
Support - your support has always been good, emails replied to within a day.
Certificates - pdf auto creation is a big plus.
Reports - reports are good.
modules that can be used in different courses is great. ability to email and communicate in system is good.
dashboard - is good, nicely planned and works well.
marking assessments - nice to assign tutors and let them mark online.
Cons
Video having to handbrake is frustrating and even after video is slow. Embedding from you tube video is also slow, needs video and audio functionality.
FTP ftp upload for video/audio. having to manually upload each video is painful
assessment we'd love ability to weight questions. assessment builder is a bit clumsy. Provide a search for questions. a way to use them in more than one assessment. drop and drag to manage.
documents to download - i may be wrong but there seems a limit to how many documents can be available. We have big courses.
powerpoints many don't come out right.
Subscriptions payments monthly - a way 4 people pay monthly as a subscription - we need this urgently.
Scheduling - it would be great to be able to time the modules, schedule their release (not just the entire course). E.g. module 1 then a week later module 2. with each release an email is sent to notify the student. that way full distance learning courses can be set up and run automatically.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Valuable tool for the price
Reviewed on 14/09/2017
Pros
Litmos is easy to use overall. We can define our own learning paths, make classes active or inactive and quickly add or deactivate users.
Cons
The Customer Support is not very good. We had an issue with many of the Litmos provided videos not playing and found out weeks later that those particular videos had been dropped. The ones that were they were replaced with were okay but not as good as what we lost and it took too long to find this out. We also had an access issue supposedly due to an unpaid bill but we had the paid receipt and provided numerous times before access was granted again.
- Industry: Philanthropy
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great, user-friendly system.
Reviewed on 09/11/2018
Just like with WYSIWYG design tools, simplicity sometimes comes at a price. The knowledge-base and support team has been great to work with so far. For anyone considering a purchase, I would recommend that you devote a lot of time to detailing your use case and ask for proof of concept prior to signing just to ensure the functionality you are looking for is all here. For those organizations with only one language, you'll be hard-pressed to find a system that's easier to deploy.
Pros
This system is very user-friendly and straightforward to get up and running with. It comes with a lot of great features, options for automating complex processes, and publishing content in it is a dream. Everything launches in-frame, so there is no need to explain to your users how to shut off their popup blockers, it looks beautiful on mobile browsers, and it's just generally fun and easy to use.
Cons
Although we are still very much in the learning and setup phase of our implementation, Litmos's ability to support content and team structures in several languages seems more like a work-around than a product designed to support a multilanguage environment. I know they're working on enhancing multilanguage support and functionality, but it could be better.
Also, I wish you could easily rearrange the team structure.
- Industry: Civic & Social Organization
- Company size: 51–200 Employees
- Used for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
A nice product and company until it was taken over by pirates
Reviewed on 07/08/2020
Very disappointing.
Pros
I liked using the product but SAP's deceptive billing practices overshadow any benefit.
Cons
Any product is only as good as the company that stands behind it. When we first launched Litmos in 2016 it was under the stewardship of CallidusCloud. A year ago we decided we could meet our training needs through other methods. When SAP presented our invoice on 10/23/2019 I wrote them declining to renew.
In April of 2020 I received another invoice to which I responded that we had cancelled our service and forwarded the original communication. More invoices and many communications followed.
Finally, my SAP rep informed me that she wrote me an introduction email in August 2019 which contained a footnote that henceforth cancellations would require 90 days notice and since I cancelled on 10/23, I had only provided 30 days.
For a company to change its cancellation policy without making sure subscribers receive that information through a call or a follow up email is more than unprofessional. It's deceptive.
The battle over the invoice continues.
- Industry: Primary/Secondary Education
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
with this Software the creation of educational content is fast, agile and simple ..
Reviewed on 08/06/2018
Pros
I love the look and interface of Litmos, it's fresh, very up-to-date ... for all the complete reporting module, it's exceptional, the whole system works almost as if you were using a tutorial, it's very simple and animated ... I like how easy it is to upload information such as Power Point presentations, videos, recordings and scorm ... the price is very competitive, it has no comparison with other services. The support teams, sales and account management are incredible.
Cons
the integration with other systems is not as efficient, the personalized reports can improve, I feel that they are very limited or difficult to create, some modules of the program are not so intuitive , in the security module, configuring the privileges of the users can cause a bit of confusion.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We implemented the Litmos LMS, to connect all of our Customers/Partners across 10 Counties.
Reviewed on 10/05/2017
Pros
It is extremely easy to use and requires almost no IT interaction at all. The new Branding feature allows us to improve not only the Learners experience, but improves our ability to organize different teams or groups within each Brand.
Cons
The reporting module didn't allow us to report the information we wanted to see initially, but they have made great steps forward in creating a new reporting engine that is making life a little easier.
- Industry: Philanthropy
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Litmos LMS is Great for Integrated eLearning
Reviewed on 30/12/2014
Pros
With regards to the actual Learning Management System, the highly user-friendly interface allows me to be creative without the stress of a complicated application. The way modules are stored allows for reusing essential segments such as general course introductions and explanations. The seamless integration of other applications such as Articulate and Captivate is already impressive. However, being able to link my students to live presentations and actual sites for practical application provides more comprehensive accessibility. With regards to customer service, my concerns are addressed quickly. I feel that they care enough to consider my concerns even if they are not able to make adjustments at that time. Also, my students really like my certificates of completion, which are really easy to set up and change.
Cons
While this system is set up for eCommerce, it does not allow for the type of billing options that I want to offer my students. Additionally, the notice board is not easy to edit. I have had to retype my entire message. To address this, I develop my text in a word processor before copying and pasting it into the notice board. This has actually proved to be a better discipline for me, so I will probably continue this, even if they enhance the text editing capabilities.
- Industry: Computer Hardware
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I use the Find It tool multiple times a day and find it very useful in my role.
Reviewed on 23/05/2017
I use this every day in my role as it allows me to find all of the information i need in one place.
Pros
It is a one stop shop for all of the information I need in my job, with a very easy to use search feature.
Cons
i don't have any issues with the software at this time. I had some issues with the search function early on, but after some additional training it has become more accurate and easy to use.

- Industry: Health, Wellness & Fitness
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Litmos LMS has changed the lives of our Corporate Education Team!
Reviewed on 03/02/2017
We are still fairly new users, having purchased the Litmos LMS at the beginning of 2016. It has been everything we hoped and more. We started with our internal site but are about to activate our customer site and are really looking forward to customer feedback on this. For the first time ever, our customers will have access to state of the art eLearning content right at their fingertips. We are excited about this development and have worked very hard to structure everything just right so that it all runs smoothly.
Pros
Its ease of use. It is mostly intuitive.
Cons
This isn't a big deal, but it is still a work in progress.
- Industry: Publishing
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great functionality, very versatile
Reviewed on 12/05/2017
Personally, the opportunity to learn a new skill. For my company, the ability to create new products and improve the delivery of current products.
Pros
1. How easy it is to learn
I was introduced to Litmos a year ago and very quickly was able to learn how to use it despite never having worked with an LMS before.
2. How customizable it is
We are using the Litmos platform for three separate subscription-based products, not all of which fit the traditional LMS model. We have been able to work with Litmos to customize each of them to meet our needs.
Cons
1. Limited number of courses allowed in each learning path
We have more than 50 courses in some of our learning paths and have had to find a way to break them into 2 or more paths.
2. File size limitation
Some of the files we need to upload exceed the 30MB limit and are difficult to break into smaller chunks