Square Point of Sale Reviews

What I like most about Square Point of Sale is how easy it is to navigate for new small business owners and sends you your daily business revenue at the end of each day.

My least favorite thing about Square Point of Sale is sometimes the card reader malfunctions and I have to manually enter customer information.

I believe that Square is made for small business owners like myself! It is easy to use, and customers have always appreciated the business process.

There are no cons to using this product right now.

It’s great for easily taking payments at crafts shows and other in person events

At an event one time I couldn’t connect to internet and couldn’t make a purchase. Now I don’t know if that is Sqaure’s fault or the phone company but it was a bummer.

That I can access and take it anywhere I go. I love Square for the portability the most. It' has allowed me to make sales on the go to the elderly, the people that don't have transportation, and potential new clients

How long it takes to post you funds into your square account for instant access.

Everything all in one space and a easy to use interface

Sometimes they do random checks which means temporary Ban to withdrawing money and also the fees are on the high side

convenient and easy to use for all payments

the tap touch payment method is fast and easy

I can use the online feature to take payments without having to pay monthly for a physical POS machine.

Even though the fee per use is low, it does add up.

Square point of sale was a convenient way to do transactions.

Any extra charges is a downfall to Square Sales.

Easy set up. The set up tools were not distracting, had a way to see where you are in the process, so you don't miss anything.
Ease of deployment. My employees are of varying ages and tech experience. This product was easy to teach to my users.
Clients know the name Square. They trust their information is secure. They are also impressed with the NPC ability to tap to pay with our phones.

The readers may not be necessary. I thought at the time of setup that I needed 5 readers, so I could have saved myself an initial investment. We are a fully mobile company, so our POS is on our phones. The NPC capability makes the (occasionally glitchy) readers obsolete.

I like that I can customize my items and organize them by category on the main screen. I also like that it shows my inventory amounts and alerts me when we are low. I can do EVERYTHING on the home screen!

I was not happy with the process of adding inventory. I found it a little complicated. However, the how to instructions are super helpful!

It is easy to use and works well for small businesses, both services and retail.

Sometimes it can be pretty glitchy. Getting various aspects of the app set up are not always intuitive. There is zero customer support, so you are very much on your own if something doesn't make sense.

Ability to offer CC on-site, invoice payment on clients on via phone, tablet, or computer, and auto reminders of upcoming payments. ALso, I like the software integration with my Field Route Optimizer.

if you accidentally scroll too far up in an invoice, contract, or estimate it auto-refreshes and deletes everything you just did.

The initial cost for Square POS hardware is relatively low compared to traditional POS systems, making it accessible for many small businesses.

Square charges a transaction fee for each payment processed through its system, which is usually higher than other systems I've dealt with in the past.

As a solo business owner, my time is so valuable. I love that I'm able to store cards on file with square and simply charge and email receipts within seconds. Making it seamless for myself and my clients.

The fees can sometimes be on the higher side, but it's a small price to pay for secured sales.

It is quite handy and fast, but then it

I have a small business. I bought the square reader machine last year for around $50, in Feb 2023. After almost one year and a half, the machine does not charge and I have to keep it connected to electricity all the time. This will cost me more than its price, and if I buy it again, I will have to pay $65. It looks like I have to purchase it again, but not happy that the machine stops working properly in less than two years.

The ease of the product is what makes using this regularly a perfect tool.

My expectations have been met. I have not run into any issues unless there was a wifi or internet connectivity problem in the area it is being used.

I feel like the past year, I 've contact more companies for help than any other time in my life. We've been using Square since 2016. I like them, it's user friendly and fairly intuitive, not sure I would have raved about them before though. This year I've had three instances that I reach out to Square customer service, every one of them was a fairly good experience, but the last one was really great! I had a customer return something she bought as a gift for her sister, over the next few months she called several times complaining that we never refunded her money. The last time, I wasn't there and she came in during an event, when we were busy, claiming we stole money from her. When I found out, I reach out to square, provided them with all of the transaction information, the gentleman I spoke with initially just wanted to tell me that the money was sent to her. When I explained that she claimed her bank had no record of the refund coming back to her, he looked into it further and gave me a transaction code for her to give her bank. When we called to give it to her, she got annoyed because it was such a long code, but her bank must have cleared it up because she brought someone else into the shop a week later, acting like nothing ever happened. It's reassuring to know they have those details on hand to help in a situation like that.

Some of the features cost extra, which can be a bummer. The Square-Woocommerce plugin for wordpress is horrible, I want more control than their

The user-friendly interface and simplicity of the program keep managing a business simple. Easy to create an order/invoice and check out.

When a new user opens the app for the first time I would recommend a programmed tour of its features. It can all be overwhelming at first.

I like the ease of use and that it works instantly for processing payments

Can take a while to hear back from customer service if you ever have an issue

My app and card reader make accepting payments at events so easy and quick. Not to mention secure for my customers and clients.

There is nothing I can complain about. The app is organized.

Square is easy and secure to use when invoicing our business clients. In 10+ years we have never experienced downtime, security issues, or missed or misapplied payments. Their processing rates are not always the absolute cheapest, but they are competitive. We have also integrated Square into websites/e-commerce for dozens of clients, and it works seamlessly. Additionally, they offer capital business loans that have helped us with cash flow on a couple occassions.

Their processing rates are not necessarily the absolute lowest. If a few tenths of a percentage are important to you, you may wish to shop around for the lowest transaction rates.