Mindbody Reviews

finding about beauty needs can all see in this software. It is easy to use, can customize, and consists a lot of great features.

I’m just disappointed on its customer services. it takes a long time to take action.

great for marketing. I really enjoy their templates to use for email campaigns where i just need to change some stuff around.

has some technical problems. Some of their customer support aren't too helpful

I always had a problem with how it was sold to me. There was no new customers coming from them and their marketing platform, also, it is extremely complicated to set up your pricing and processes for charging customers. When you need to change something or personalize it, its a pain.

Their customer service is trash. I was never listened to about my concerns or needs.

I like the professional layout and ease of information at my fingertips when i log into one of the 25 studios I work at. Reports including personal review of my service and totals of clients visits, satisfaction and great CRM intuitivity.

I would love one account in my email that lists all the locations I work at for ease of log in especially when working two different studios in one day.
The web version is okay but the mobile version can be laborious.

The scheduling interface is good and can see all the details needed.

There is no way to do paid in or outs. And there is not a report that has everything covered that is needed. Need to access four different reports to get all the information needed.

Mind Body Online has a smooth design and the way the information/reports are presented is very easy to understand. Its automation features are very handy and easy to program

Sometimes i have found reports having discrepancies between them, yes i am aware thaty it depends on how the information was input in the system. Also it creates "transactional" reports but "historic" reports tend to change over time. - Programming MBO culd be cumbersome

I enjoy the simplicity & ease of use. As a manager who has used MindBody with two different fitness companies, I have enjoyed being able to keep track of my staff's punch cards, their training sessions, group exercise, and all of our products in one place. Running reports is a lifesaver because it helps me drive business and understand trends for the fitness clubs I manage.

Some of the settings can get a little confusing at times, but support is always available so I never get stuck for long.

I like that Mindbody has the options for classes, workshops and appointments that my business delivers. I appreciate the ease of the app that allows for seamless online booking for our clients.

I would like documentation on appointments to be shared between family / couple clients and I'd LOVE the ability for our physiotherapist, osteopathic manual practitioners and massage therapists to be able to have body charts to chart on.

I like that they had a marketplace with other business', and that you can run a new client special that people can easily see.

I switched from wellness living to mindbody in January of this year. I thought it would make my life easier, but it has done quite the opposite. First off may I start with the fact that mindbody allows you to set up late/no show fees but does not charge the customer automatically. I would manually have to go in and do that myself. Also, the fact that they must be in a contract for them to even store a credit card to charge is ridiculous to me. Also, every time I call for help, I am told I must do everything myself in front of a laptop, half the time people spend forever trying to figure out what’s the issue and then just never solve it and send me a bunch of emails on step by step how to do it myself. Not very convenient. Another issue I have is that all my emails that get sent out for campaigns and advertising just go to all my clients spam folders. Which defeats the purpose because they can never see them, and apparently you must have a domain email instead of a Gmail for this to even be reversed. Having all my advertising emails go to client’s spam folder is HUGE and is super bad for the business. Their only advice is to buy a domain email, which Is much too late for my business to change my email now. OR to ask every individual client to add the email I have as a contact, which there is no easy way to do. You think oh just send them all an email to ask them. Oh, wait they still wouldn’t be able to see it. I also created a new client form that I wanted people to be required to sign just once for the remainder of their visits, and apparently, I would have to individually send it to ALL MY EXISTING CLIENTS for them to sign it. Which once again is a ridiculous request. To be honest I am highly disappointed with the software switch so far, and as a business owner I can't say I’m sure that I would recommend it. It has not at all been convenient for me, I must figure out everything on my own and every time I call for an issue I am placed on hold for an hour with the situation and then I get sent emails on how to fix it, and then I just never end up figuring it out. I think I spend even more of my time as an owner on the phone with customer service than I did with my last software, which is really disappointing. 90% of the time I get the answer from customer service, that they don’t know what the issue is. And I am like, well I don’t either considering I am just the owner of my own business? Then they just send me steps on how to fix it on their best guess of what the issue is. I don’t even see the point in customer service at this point.

From the end user standpoint, very easy to click links and pay

Doesn't always fit exactly what we are looking for with ease of use to enter our training sessions. The credit system isn't always the easiest for end users to understand, and thus for us to use.

I like that I could easily integrate the schedule with my calendar on my iPhone. I also liked the easy of customizing my schedule.

The price was too high for a solo practice.

It's much cheaper than collaborating with a company that would develop everything from ground zero.

Nothing, it's great! The company used it for many years and is satisfied

Fast to respond and pleasant support team. Haven't had any sort of outage.

Marketing text can have scheduled time to send text. Insites tabs don't all correspond and require multiple different topics to get the info we need. When creating list for emails / text I have to download list, save a new excel file and re-upload wasting time. emails don't match when sent and viewed through phone. Notes do not allow enough text without buying an external application.

Mindbody is so incredibly easy to schedule classes and it keeps track of my schedule. I can find classes and cancel if something comes up and I cannot make it. I can also see who is instructing the class. Basically, I never have to call the gym anymore because all the information is in the app.

It is a little clunky when trying to schedule classes at multiple gyms. It is not easy to navigate between all of them but it is not impossible.

I love that recent client searches always pop up! It is a life saver.

I wish the interface looked more modern, sometimes it feels vintage.

Flexible client scheduling, calendar, employee management

No dark mode, updates break some features, slow ui and updating