LogMeIn Rescue Reviews

The great thing about logmein is that I can send my internal customers with an email with a direct link so that I can access their the computer remotely to help with program installations. Very easy to use.

Logmein has a bit of security loophole where users may not be aware that another person still has rights to see and control their computers.

I'd go to say it's 100% one of the best remote support software money can buy.. It works so well.. I urge you to have a look and try it you won't be disappointed.

Nothing!! it does what it says on the tin and so much more than you would ever need for a good support software.

Most of the time I can connect just fine, and the speed is alright. There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.

The support is not so great. There are always long holds for phone support that almost always have to be escalated, which means a callback at a much later time. Email support is 24-hour turnaround for every single email exchanged no matter the issue, and their answer is too often something ANYONE would have already tried.

It's very simple and easy to use with a straight forward interface that uses a browser and has plenty of space for transferring files and storage

I tried to the MAC version and it left plenty to be desired. It was missing features and just needed more ummph

Easily allows for remote access to any device
Simple user interface
Easily deployable
Uses very little bandwidth

There may be some lag between remote user inputs and your own device response

The ability for an expert to take control of your computer in order to assist you is amazing.
The interface is seamless.
Extremely easy to activate and deactivate the remote access.

Giving someone remote access to your computer can be a bit nerve racking

This is an amazin software for remote assistance. I have used myself and continue to find myself using when I need help from other companies. This software is just plain and simple easy to use.

Its easy to use and it always works. Reliability is great and compatibility is even better. I wish it was cheaper

Really good feature set, and easy to use. Also has good security making participants feel at ease when you ask to take control of the session.

A little more expensive then some other products on the market. But again it has more features and security then most.

I love having the convenience of allowing people to remotely access my computer. It helps so much when I run into problems.

In my short time using LogMeIn I have not encountered major issues.

Easy to install on clients devices and techs console is easy to be used as desktop app or Web access.
The feature that user click the icon on desktop and it appears as waiting session on console is just amazing feature.
When waiting session is there, there is sound alert, blinks which is great.
It reboots and reconnect automatically and can reboot in safe mode as well.
Save notes to session and save previous chat history.

There is nothing to dislike about this product but with great and awesome features it is just expensive solution compared to others.

I am using LMI or LogMein software for more than 6 years since I am technical support in the BPO industry. The software provides the best feature to establish remote connections on multiple platforms such as Android, Windows, and Mac OS

Overall the feature is very good, I think it must need a better resolution.

I've used LogMeIn Rescue when I worked as Technical Support in a software. We're using this software to remotely access our customers computer to troubleshoot their computer and do installations. These customers are miles away. I love the idea that it is easy to use. You can also communicate with them via chat. So whenever you need them to do something on their end, it is to relay the instruction. Not necessarily to always stay on the phone.

I can't remember anything that I like least about LogMeIn Rescue. If there's one thing they can improve is that make it more user-friendly, though it is already easy to use, however whenever a non-computer savvy is using it, were having a hard time to let them allow the remote access. But this is something that is not a big deal since it is not LogMeIn's fault. However, if there's something they can do about this, that will be awesome.

Able to connect to troubleshoot any pc within our organization also help to provide support to many people outside our organization with ease.

The one major downside to this product is the cost. Licencing cost for the application can be very costly when adding many users.

Easy of access in joining sessions both scheduled and impromptu.

The installer can take a few extra moments at times to join screens.

It was an extremely reliable software and that was very easy to use and was exactly what we needed for our business.

Not being able to customize the interface like other softwares could be helpful and the pricing is a little high.

LogMeIn Rescue does what it is supposed to do. That's about the only positive thing I have to say about the software. Aside from that, cost and ease of use and functionality are major drawbacks.

After using LogMeIn Rescue for nearly 9 months, we have reached a point where we have to decide if it will be a permanent system that we will utilize. I have decided to pursue other options considering there are cheaper -- and even free -- alternatives that exist which provide equal or greater functionality at no cost or at a fraction of the cost of LogMeIn Rescue. LogMeIn Rescue is not as feature rich as many of the free and lower priced products that exist. So, in short, cost was the main issue for us deciding to pursue other options.

Easy for employer to install if you have to jump on and help them while they are working remotely. I like it that you can leave a log of what you did after the employer has disconnected you from their computer.

Really don't have anything to say about what I least like about the software program.

This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great.

I wish the limit was higher as to the number of active sessions a user can have at one time. If I need to connect to 30 different computers at a time, I cannot. I believe the max limit is currently 20.

Rarely has any lag in my experience. Allows you to run scripts from the console. Love the system info it provides. The file manager works wonderfully when doing large file transfers.

I haven't found an easy way to share scripts with other techs that use it. I have had issues dialing in the actions to run and would like to see more improvements in this regard.

This product is very easy to use and allows the layman to connect with IT support to solve issues in an efficient method.

I don't know what other features I would find useful but I'm sure I'd love whatever they offer initially. But the basic functionality is such a lifesaver that I'm very pleased with the product.

More often than not, I have gotten stuck & then had the benefit of someone to help remotely solve the issue

Haven't found anything I don't like, so I'll keep using it. If I do find something to critique, I'll edit my review.

Can always be relied on to get remote support through to get a matter taken care of I tend to get help from a fellow team on and off and we use logmein.

logmein is very secure or at least for the most part anything is still possible but if your ok paying for it I trust logmein more than teamview as of this point personally.