ConnectWise Automate Reviews

This software is robust. Management of assets within this software seems endless. Company locations can be organized as groups ("locations") and further broken down into subgroups. Hardware and software on each machine the agent is installed can be closely monitored. Alerts can be configured for just about anything, then delivered in a preferred method of logs or emails. Can also be integrated with Chocolatey to provide IT professionals with the ease of installing and updating software remotely. It can also be configured to handle Windows updates!

Slow to load. I recommend loading this software at the beginning of the day, because you never know when you have to immediately ScreenConnect to a machine and resolve an issue. There is also a huge learning curve. My company contracted someone to come out and train us and help us configure it.

Before Automate/Labtech 12 the best thing about this software was being able to see, at a glance, all the information you needed about a particular managed computer. They are moving back in this direction it appears. The scripting and monitoring systems are robust and allow you to do pretty much anything you can think of.

The GUI update that came with version 12 is not good. It uses a bunch of giant squares to present information and you have to drill into each one to find the specific info you are looking for rather than the at-a-glance experience I had before. Support leaves something to be desired. Just starting to chat with someone there can take 45+ minutes, then the person you are chatting with does not have the knowledge to fix the problem so you have to open a ticket anyway. Lots of time wasted there. Furthermore sometimes the inexperienced technician will offer suggestions to resolve the problem that have nothing to do with the problem which underlines the fact that they do not understand the problem.

Clients and Locations are organized in an easy-to-view tree, which allows easy access to a customer's inventory.

Several dataviews are available from a Client or Location to quickly gather information of an environment. For example, a list of 'scheduled tasks' configured on every system can be gathered from all systems to determine why a particular event occurs every Saturday at 4am.

Remote Control of a system can be envoked with standard tools such as VNC or RDP, as well as ConnectWise Control (formerly Screen Connect).

Reports of client environments are just a click away, whether a question regarding system health is of issue, or if all systems have the latest patches and Anti-Virus updated.

Software runs on a MySQL backend, but only on Windows. Keeping MySQL tuned properly for environment size can be chore, whereas DB Engines such as MSSQL are a bit more automated and forgiving. As you bring more agents into the system, it's a good idea to run performance metrics on the MySQL server to see if any adjustments are necessary to maintain best performance of the system.

Telephone Support for the MySQL backend tends to yield different answers from each representative you talk to, and in my experience it was best to use general MySQL tuning documents that are available from Oracle.

You can access it anywhere. If I am on vacation in Mexico and the office back in the states needs support, I just open up chrome and go to my custom made website that CW gave me and I am in. I can see everything about a persons computer by just scrolling side to side or double clicking. Their customer service is also 24/7 AND they assign you technicians to help with implementation along with connectwise university to ensure you are ready to use their product to the fullest extent!

Its sort of difficult to learn. They have the university that helps with that, but some of their classes are outdated and some just sprint through the lesson in the hopes that you might have caught a thing or two that they just taught you. Also, their scripting language is their own(proprietary) and you have to learn it. So if you already know Java, C++, Python, etc, it doesn't matter.

This software's scripting engine is hands down the best. I recently saw the new interface that is coming to align the product more with Connectwise's main product is really nice looking.

Many of the terms do not make sense (blacklist software, means you want to know if it gets installed, meanwhile blacklisted services mean you want to be alerted if it's not working). The old interface was dated but it had the functionality and details all in one place. The current version 11 interface is horrible. Getting support on the product is awful; slow response and frequently being told that whatever you ask about is out-of-scope.

Connecting to users workstations is a quick and painless experience, with the ability to search workstation names or ID's making it a breeze to reach who you need to.

Software takes anywhere from 1 to 4 minutes to load up, and often times that's just the login screen. At worst, it's taken me 15 minutes to get to the Control Center after restarting my workstation

ConnectWise Automate solutions is a remarkable ITSM Solution that has a strong and accurate agent that will make a complete inventory of all the IT assets of your organization. Strong scripts capabilities to automate tasks of maintenance and preventive support. Provides simple, fast, and powerful remote access capabilities.

For Junior IT Admins has a higher complexity to achieve proficiency to manage the tool. New versions are kind of unintuitive and sometimes difficult to figure out.

One of the best features of the software is the ability to create and quickly deploy custom scripts and receive accurate reporting.

Navigation in the console could be improved. There is a slight learning curve, but once you discover where all of the features are it becomes easy to use.

LT has big amount of great functionalities right out of the box. Lots of custom alerting and monitoring sets. It will allow you to completely automate patches and updates from Microsoft. A great built-in remote support tool with screen connect.

normally to make the complete setup takes a while due all the custom options of alerting and patching but I think is normally in this kind of tools

I like that when it works, some of its features like remote connectivity, accessing cmd without controlling the user's screen, and scripts make my job easier.

Once every other week I have to uninstall and reinstall the control center app to get it to load on my screen. I can log in, it will hang on "Building Searches" and disappear. The only fix I've been able to find is uninstall and reinstall, and I have to do that at least twice a month. The rest happen often despite multiple uninstall and reinstalls: Locks up in the middle of a job. Crashes in the middle of a job. Sometimes hitting control does nothing and I have to reboot to get it to work. Scripts also will work when they feel like working. 75% of my time, I have to use the online version because the desktop version is just way too buggy.

ConnectWise Automate empowers users to perform generally complex tasks such as patching and monitoring with ease.

The scripting engine is extremely powerful and allows anyone with zero to little programming knowledge to perform automation tasks.

ConnectWise has yet to realized the world is moving to the cloud. Monitoring servers is no longer important, cloud services are.

There is no cloud awareness in the system, which is going to force partners to pilot to other systems.

I really like the remote control portion of the program. The ability to remotely patch servers and client devices is excellent.

The customer support for connectwise is their largest downfall. The software is excellent but the support is not always what it should be.

Very powerfull management software. They continue to add value to the product by incorporating new features.

I much prefer the old interface to the new one. It seems that the company is not listening to the users and trying to make the software pretty at the expense of functional. Support is so, so, and often tells me that my "problem" needs to be sent to their custom programming department at additional cost.

After using a lot management tooling, I'm now using ConnectWise Automate (former Labtech). Monitoring, manage, implement manually or thru scripts, almost everything is possible with this software.

Setup is easy with their support, but getting completely up and running is a differnt story. Especially in small IT companies where maintaining this software is just very small part of your job it sometimes getting complicated. Adjusting reports can be improved. A simple report where you select the begin and end date in the past is not possible.

The UI isn't the worst. The pricing isn't terrible

This software is terrible, we have it running in a DC on high end hardware, and we constantly have issues with the software crashing. Additionally, the alerts will kick off randomly, claiming a server is offline, when it's not.

The software is extremely slow and rather clunky. I would highly recommend avoiding it.

What I really like the is the granularity of alerts that can be set up for customers systems. Also being able to group similar systems together makes it easy once you do the initial setup.

Omce the software is great overall The main issue we had is the learning curve curve for employees.

we love that we are able to do so much with the computers that we manage on this software. Also love that we can find out hardware information through this secure application.

do not like the time it takes to load, but it makes up for the capabilities that it does.

The software is fairly easy to navigate. The system keeps Finance and Sales in touch with each other.

Sometimes I have issues with the setup of Invoices and how to change the template.

I am not sure I can identify any Pros with ConnectWise. It may be because of my limited use with this product. It does what I need to do, but I feel like I doing too many clicks and going through too many windows/tabs to get to where I want to go.

As previously said, to me it's not very user-friendly. I feel like I am having to go to different tab in the navigation bar to get to certain information.

This program tells me everything I need to know about a client computer at a glance! Very easy to use and has a simple user interface!

Occasionally the software locks up and I need to close out of it and reopen to get it working properly again.