Site24x7 Reviews

Very detailed performance monitoring
Good intuitive interface
Great reporting
Great alert and notification system
Windows service monitoring

Some of the help documentation grammar is poor. Looks like it may have been written by someone who doesn't use English as a first language.
The steps in the pricing models don't seem logical. 300% jump for 10 extra monitors + 1min pings

I like the features and ease of use. Makes it very easy for our engineers to use and leverage on a daily basis.

It can be fine-tuned at the application level to reduce certain false positives

It supports a large variety of products and services built-in. The agents are fairly easy to install/setup. There is a decent amount of documentation available. Custom monitor plugins are very easy to create.

Doesn't support all the latest languages and platforms. They are a little slow at adding the latest and greatest. Their agents seem a little hacked together are are not as resource efficient as others. You have to manually upgrade/downgrade your plan as your usage changes. Most/All portions won't automatically scale and don't even have an option for them to, so things will stop working as you grow and you'll be over-billed as you shrink. Their PHP APM flat out doesn't work. Things will stop working and give you no indication as to why. You must reach out to support, wait a day or so, they will ask for logs, wait a day or so, provide some feedback. Then a week or month later you'll have to do it all over again.

It was incredibly easy to hook Site 24x7 up to our Vcenter and pull in most of the servers and infrastructure that we wish to monitor. The ability to add in extras such as services and application monitoring on top is great.

Sometimes it is difficult to determine where the licenses are being used for each monitor, the numbers don't always add up, a little clarity on this would be helpful

Easy to use and manage as a monitoring tool for the MEP site

Connectivity to the cloud is somehow restricted for government agencies in Saudi Arabia

the best part about this software is the fact that it is hosted in the cloud. It also has a MSP licensed feature so that you can separate your different clients you may be monitoring.

there are almost to many things you can monitor. the licensing pricing model can be hard to understand also.

Alerting, once website is down immediately and more faster than our Grafana alerts Supporting regions monitoring.

Integration was very easy and simple I don't there is a missing features at least from our side use.

Have used the same tool in 2010. When compare now and then, the features they have added is incredible.
Now i can track all most all our IT assets right from Windows server, IIS and externally hosted web applications. Even it has option to track AWS and Azure as well. When it comes to reports, what it surprised me is i have not even configured weekly report but they have consider the basic needs and it is configured out of the box and its in my inbox with complete up and down time. Availability/Up-time/Downtime report based on different location is a plus.

Configuring Network element is not easy as configuring WEB and Servers.It took little time to follow the instruction to configure.

Easy to use and pretty cost effective, also like the fact that it integrates with Terraform.

This is a great product. There are no cons that I can think of.

I can monitoring servers while I can do another things

I cannot send alerts to emails without add them before.

The free account provides a good opportunity to get to know the software well, without imposing restrictions on usage time, which allows you to test well and get to know the software better.

Some points that I understand are great to improve the experience of the free part is not free, which ends up confusing the operation a little on certain screens.

I got really amazed by the number of supported services and the myriad of configuration settings you can manage on each service. Even if it makes the software a little difficult to set up at first, you can manage lots of variable to make it suit your needs.

As you have lots of settings available, some times you get puzzled were to configure it properly, for instance when setting up notifications groups/teams. But it is completely manageable, and you can reach your goals using different paths.

Well what can I say about Site24x7. The product is:
Easy to use
Monitors almost any environment
Fantastic support
Very reasonably priced!
I would recommend this platform to any company looking to in-depth monitor both their on-premise and cloud based platforms. All in all a great product.

Whilst the majority of the product looks very slick, especially when you drill into problem monitors, there are some Dashboards that could look nicer! However if aesthetics is not your issue then there is no better product out there!

Easy to setup and get going with the agent software. Administration is very easy and there is a monitor type for almost everything you'd want to monitor.

Sometimes there are a lot of false positives and I've had some poor interactions with Customer Support.

It connects with every conceivable network, computer or software to give an amazing array of information. You can even set up a custom integration. I was able to use with AWS, Azure and onprem with minimal impact on system resources. I can provided my clients I am monitoring solid and detailed reports with a touch of a button. The alert system han email, SMS text or even call you if an alert is triggers and you can set up very sophisticated alert scenarios (that even use AI to reduce false alarms).

The setup and a couple feature have a complexity that can be slightly challenging.

Easy to get started. Easy to add features and expand. Excellent reliability.

Tech support (problem resolution) could be better - but at least they do communicate with you.

I like its versatility to be able to add different monitors of all kinds to know what is happening in real time within your business environment

There are some times that false positives are generated in the alerts, which causes a bit of uncertainty if the service is up or not

Many plans for choosing
Correct alert
Good documents

Lack of feature
Support is slow
Price is high

This comes with so many different types of checks, but my favourite is the real browser which provides a good idea of whether anything is broken.

Having more than 10 normal checks and more than one special check (like RUM or Real browser) gets expensive fast. Also would be great if we could get email reports with actual graphs + insights in the email vs having attachments. Also AI data analysis would be really useful to provide insights as to which assets / countries / times / days are the slowest / worst performing in a given period so we can fix things.

Site24x7 was east to setup and get going. It didn't take too long to create an account and start monitoring our website availability.

Some of the UI and usability could be improved, like setting maintenance periods and defining them.

The tool is easy to set up and deploy. Functionality is excellent for the price point.

Some features setup are not straightforward, in some cases functions are hidden in menus.

The service provided by Site24x7 support are excellent and the configuration of site user alert are user friendly very simple to use .

Some times we could not understand the actual issue for down time monitors it will be better if little more descriptive for down time alert.

I am evaluating Site24x7 to build an integration with the event management product I am working with. I am mostly exploring the REST APIs. I find the APIs to be easy to use. API documentation is mostly self explanatory. I have also explored server monitoring a bit, to generate some alarms.

The API documentation should include more complex scenarios like how to fire queries with different filters like- Get alarms / alerts that are NOT CLOSED- Get alarms / alerts for a specified time period

Site24x7 is easy to configure and you do not need to learn a new SQL-like language to manipulate complex queries to simply monitor your infrastructure.

For my use, nothing con at all. All the features we need Site24x7 has.

easy to use

does not work on any site using a proxy or on cloudflare give false fake ips .... i tried it on my site and after 40 tries i never got a real ip ...