Site24x7 Reviews

Site24x7

4.7 (203)
All-in-one performance monitoring tool for DevOps and IT

Overall rating

4.7 /5
(203)
Value for Money
4.5/5
Features
4.6/5
Ease of Use
4.5/5
Customer Support
4.5/5

96%
recommended this app
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203 Reviews

Josh
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Effective server monitoring, easy to deploy and manage.

Reviewed on 04/12/2020

We needed an cost effective solution for monitoring our servers and applications. Site24x7 proved...

We needed an cost effective solution for monitoring our servers and applications. Site24x7 proved to be a good choice that fit our needs.

Pros

Very easy to deploy, manage and monitor a server, its services and applications. Monitoring alerts can be sent to a phone, text, email or browser.

Cons

When a server goes down, it may take manual intervention to recognize that it back in service. Would like to see that issue fixed.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Powerful monitoring tool with a host of unique features

Reviewed on 12/12/2022

Determining the availability of our applications and alerting our admins if there is an issue has...

Determining the availability of our applications and alerting our admins if there is an issue has been completely solved by Site24x7.

Pros

For their agent-based monitors, the heartbeat mechanism is low impact and includes various built-in performance metrics, from CPU, memory, disk, network IO, etc. There is lengthy documentation for all aspects of this application. You will note the user community also includes git repositories for other features, including on custom plugins (and we've built several Python-based ones as a result).

Cons

The UI leaves a little to be desired, with every important page being listed as a link on the left sidebar. It should be reorganized in a way that suits what the user needs. Secondly, formats are very specific on custom plugins and takes a little practice to master. Numerical outputs are HIGHLY preferred when throwing plugin outputs on a dashboard, of which there are only a few visualization options including multi-line charts and pie charts. More visualizations & support for long string outputs please!

Alternatives Considered

Splunk Enterprise

Reasons for Choosing Site24x7

Needed better logs, real-time alerts, and more third-party provider support.

Switched From

Elastic Stack

Reasons for Switching to Site24x7

Site24x7 had better documentation and the features we wanted at the right price.
Dakota
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Awesome

Reviewed on 23/04/2023

great

great

Pros

access to database and remote monitoring

Cons

free trial to short need extend trial period

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing Site24x7

price

Switched From

Odoo

Reasons for Switching to Site24x7

price
Joan
Overall rating
  • Industry: Computer Networking
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Efficient Incident Management and Proactive Alert System: A 3-Year User Review

Reviewed on 04/08/2023

Having Real-Time Alerts for My Infrastructure, and the Call and SMS System are Incredibly Helpful

Having Real-Time Alerts for My Infrastructure, and the Call and SMS System are Incredibly Helpful

Pros

I have been using the product for 3 years and it has worked wonders for me. The ticket tracking is very useful, and the call and SMS alerts have made the department proactive in addressing an incident, allowing for minimal possible impact of the incident. I highly recommend this product 100%.

Cons

So far, everything has been working quite well.

Alternatives Considered

PRTG Network Monitor

Reasons for Switching to Site24x7

for calls, sms and cloud monitor
Vishwanatha
Overall rating
  • Industry: Information Technology & Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

All in one SAAS product which hiwill help to monitor your entire application server websites

Reviewed on 07/07/2023

Super !!! Excellent in support and easy to understand application with few weeks and working the...

Super !!! Excellent in support and easy to understand application with few weeks and working the site24/7

Pros

Site 24/7 provide an 24/7 support which is phenomenal and KB article which will help administrators and users and user guide which will help to add monitors , trouble shooting the issues and fix the issue.

Cons

Location based monitoring where our clients will deploy the url global but site 24 /7 provide a location based down alert which all considered as false by our clients

Verified Reviewer
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Site24x7 is always working for you

Reviewed on 13/07/2023

Great overall application and service experience with support team as well, this is technician and...

Great overall application and service experience with support team as well, this is technician and user friendly cloud based monitoring solution

Pros

Service monitoring (individual services on Win or linux w/alert via threshold) automation features (reboot weekly, scripts powershell etc..) and bulk actions are the best!

Cons

some advanced monitor cost can add up for thing like APM and SQL but are also very good value, but are additional add-ons to standard SQL of IIS server monitors

Alternatives Considered

PRTG Network Monitor

Reasons for Switching to Site24x7

Better UI and faster to deploy reducing time to live
Gangesh
Overall rating
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Site24*7 Monitoring tool review

Reviewed on 09/06/2023

Overall site 24*7 is best tool to monitor all feature together. Easy to configure and use.

Overall site 24*7 is best tool to monitor all feature together. Easy to configure and use.

Pros

1. Alert notifications modes - email, sms and voice2. Real time dashboards3. APM to trace down issue. 4. We can capture different types of logs

Cons

In dashboards color notification for entire node down and node with particular application down are same. We are not able to conclude whether entire node is down or some application. There must be different colour indication.

Ummar
Overall rating
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Cloud Monitoring

Reviewed on 20/01/2020

Cloud monitoring of networked devices alongside ith logging feature.

Cloud monitoring of networked devices alongside ith logging feature.

Pros

Free demo available for teams to check their servers and network devices for their health monitoring.

Cons

Features are paid and demo is available for a shorter period of time.

Alternatives Considered

Uptime Cloud Monitoring

Reasons for Switching to Site24x7

Product functionality is greater than uptime robot.
Muhammad
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

about 24x7

Reviewed on 19/10/2023

Pros

ease of use, minimalist setup and reliability

Cons

application support needed and more customer support

Harshal
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Awasome product

Reviewed on 20/10/2023

Good experience to deploy at customer place

Good experience to deploy at customer place

Pros

Good monitoring methods and multi platform monitoring provided.

Cons

Nothing specific found as such but customer support should be more impressive.

Rob
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

An excellent all round cloud based monitoring tool

Reviewed on 30/11/2022

Site 24x7 is our main monitoring tool for all servers in our environment capturing disk space, cpu...

Site 24x7 is our main monitoring tool for all servers in our environment capturing disk space, cpu usage and flagging up issues to us before they become a problem

Pros

It was incredibly easy to hook Site 24x7 up to our Vcenter and pull in most of the servers and infrastructure that we wish to monitor. The ability to add in extras such as services and application monitoring on top is great.

Cons

Sometimes it is difficult to determine where the licenses are being used for each monitor, the numbers don't always add up, a little clarity on this would be helpful

Reasons for Switching to Site24x7

Site24x7 was a cheap alternative that offered a good level of monitoring at a reasonable cost.
Michael
Overall rating
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Site24x7 review

Reviewed on 20/02/2023

Overall experience is very good. It answers most of our needs in terms of monitoring services.

Overall experience is very good. It answers most of our needs in terms of monitoring services.

Pros

* Easy to use* Web Monitoring* Server monitoring* Integration with many different services and plugins* Log MonitoringOverall a good and not that expensive monitoring service.

Cons

* Support is hard to get, and when you get them, this usually first tier that will redirect you to someone else.* I Wish I could configure Selenium tests with ease - not the case today.

Alternatives Considered

Datadog and New Relic

Reasons for Switching to Site24x7

Price and ease of use.
Darrell
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good out of the box solution.

Reviewed on 06/06/2023

It works great out of the box, super easy to setup, and support has always been VERY fast to...

It works great out of the box, super easy to setup, and support has always been VERY fast to respond to, and fix any issues we've had.

Pros

The site is easy to use and setup is a breeze. We use it to monitor servers, networks and websites. I like that it automatically adds numerous monitors for other server roles when the agent is installed (SQL, IIS, etc etc).

Cons

I think the only thing is is lacking, is a more robust granular alerting system. That being said, it offers what I think are similar options as all of it's competitors, and most of the time you need a 3rd party service to have SUPER granular alert setups.

Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great quality website monitoring software

Reviewed on 27/02/2022

I use it whenever I need it and recommend it whenever I can.

I use it whenever I need it and recommend it whenever I can.

Pros

The free account provides a good opportunity to get to know the software well, without imposing restrictions on usage time, which allows you to test well and get to know the software better.

Cons

Some points that I understand are great to improve the experience of the free part is not free, which ends up confusing the operation a little on certain screens.

Verified Reviewer
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product with great features

Reviewed on 09/06/2023

My overall experience is good and I will recommend this for business continuity and a single portal...

My overall experience is good and I will recommend this for business continuity and a single portal for resource monitoring.

Pros

1. All Server resources like CPU, RAM, and Disk network can be monitored in one place with details information in real-time. 2- Website Monitoring which alerts whenever it's reached high consumption. 3- Sending real-time alerts on the app, mail, sms, and call.

Cons

As of now, I haven't found any missing monitoring tool on this.

Verified Reviewer
Overall rating
  • Industry: Legal Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

We Rely on Site24x7 to Protect our PPC Investments

Reviewed on 03/08/2023

Pros

Site24x7 does a good job of monitoring our website uptimes, makes it easy to set things up for multiple users to get alerts via email, SMS, and phone, and is very cheap considering the cost of having our website down while we're running PPC ads.

Cons

No complaints - it's exactly what I need in this service. If anything, it has too many options that I don't need, but that's ok.

Maarten
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

site24x7 Perfect tool to monitor you environment

Reviewed on 21/11/2018

Pros

Alerting with sms and telephone call world wide. good overview of what is going on in you environment.
clickpath monitoring of you websites. very powerfull, you can even upload your own services to monitor.

Perfect tool

Cons

When you get a phone call that a server of services is down. IT is some times hard to understand what the computer is saying. When you get the call in the middel of the night, is it's good that is starts by saying "this is site24x7 bla bla bla" but in the daytime is would be nice that the message is a little bit shorter and to the point.

SaiBhargav
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best experience

Reviewed on 16/06/2023

Excellent

Excellent

Pros

The options site24x7 offers is very huge and impressive monitoring capabilities. Have been using this tool since 10 users and onboarded 1000 of customer urlsOver experience is very good and would recommend to go for this tool.

Cons

Need some improvements in advanced monitoring types.

Cristiano
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Tool

Reviewed on 12/04/2023

Pros

We use site24x7 to monitoring our cloud infrastructure on AWS. We have drastically reduced downtime by being able to intervene in advance thanks to the alarm thresholds set on site24x7

Cons

A native integration with external tools

Anan
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Review Site24x7

Reviewed on 24/12/2022

total experience with the product was very good, easy to use and simple. and gave you all things...

total experience with the product was very good, easy to use and simple. and gave you all things that you want to monitor

Pros

Alerting, once website is down immediately and more faster than our Grafana alerts Supporting regions monitoring.

Cons

Integration was very easy and simple I don't there is a missing features at least from our side use.

Christopher
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Outstanding Product

Reviewed on 06/09/2018

Great value for the money

Great value for the money

Pros

Extensive functionality and compatibility with all different IT equipment and systems, immediate notifications of problems currently happening or about to. This software has saved us from serious downtime. Phone app is great.

Cons

It is so extensive that you can get lost in the web interface, some functions could be a little simpler to manage.

Rodrigo
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Necessary Service

Reviewed on 24/05/2023

Pros

Today is very necessary maintain an external monitor service to your online products an Site24x7 do its job makes easy and confiable.

Cons

I feel the interface is very rudimentary and have some bugs like turnback page to light mode when dark mode stay activated page refresh.

Srinivasa
Overall rating
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good monitoring tool

Reviewed on 16/06/2023

Pros

Monitoring customer websites and good in reporting incidents

Cons

Turn around time long for new requirements

George
Overall rating
  • Industry: Financial Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Review on Site24x7

Reviewed on 25/04/2021

My overall experience has been positive. It works flawlessly for network management and I recommend...

My overall experience has been positive. It works flawlessly for network management and I recommend checking what your exact needs are from the software before purchasing. If it checks your needs, I endorse getting it.

Pros

I love the network traffic feature and how accurate it tracks data.

Cons

I feel like there could be more features for the price. It feels a bit lightweight to me.

Umesh
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Server Monitoring tools

Reviewed on 09/06/2023

Pros

Alerts and notification when server failure

Cons

Sometimes website traffic not traced when we tracing