Acuity Scheduling Reviews

Acuity Scheduling

4.8 (5,689)
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Online appointment scheduling software and 24/7 assistant.

Overall rating

4.8 /5
(5,689)
Value for Money
4.7/5
Features
4.7/5
Ease of Use
4.6/5
Customer Support
4.7/5

97%
recommended this app
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5689 Reviews

Melanie
Melanie
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Standard of Excellence Within The Online Consulting World

Reviewed on 03/11/2023

If there is something I want to create within my services or ask during my client's scheduling...

If there is something I want to create within my services or ask during my client's scheduling process, I love that I can customize that within Acuity. The service truly offers everything you can think of to customize each step of the scheduling journey.

Pros

It's an all-in-one platform to show your calendar, allow booking, and take payments. Acuity really shines in its paid plans because then you can easily integrate features. It streamlines the booking process and saves time on your end. The Free plan can be effective if you have some alternative options for taking payments outside of the Acuity platform.

Cons

All of the integrations such as: sending reminder emails, accepting payment methods, syncing to your personal calendar, etc are all paid only features. The Free plan is okay to start but quite limited. The lowest-priced paid plan feels like too big of a step up for business owners who are setting up their business but not yet bringing in reliable income.

Alternatives Considered

Calendly

Reasons for Switching to Acuity Scheduling

I like that Acuity is the standard within the industry of consultation services. I've booked with other astrologers, tarot readers, business consultants, and most everyone uses Acuity. It is a platform I was familiar with seeing and, therefore, I bet my clients will also have an easier time navigating the service, too.
Melinda
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

I really like Acuity

Reviewed on 26/10/2024

Very good- easy to use easy to manage and easy to update

Very good- easy to use easy to manage and easy to update

Pros

Ease
User and operator friendly
Cost-effective

Cons

Does not integrate with a lot of systems

Zachery
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Outdated product, nonexistent customer service

Reviewed on 31/01/2024

Horrible I’m done they’re outdated. They will not listen to customers. They will not make improvemen...

Horrible I’m done they’re outdated. They will not listen to customers. They will not make improvements to their system. They will not take suggestions for improvements. It’s very difficult to get a hold of customer service. It’s just a company that is just going to slowly go out of business.

Pros

My favorite thing about Acuity is it allows you to be able to customize exactly when an appointment can be booked down to the 30 minutes

Cons

Customer service is nonexistent they make it very difficult to reach them they give you generic responses back. It is a very basic system and they have no interest in improving it and what additions they have added onto it have been just wildly boring and non-useful improvements.

Kat
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Scheduling client appointments made easy!

Reviewed on 10/09/2024

Acuity was work to figure out all the functions, and the handbook helped somewhat. However, I...

Acuity was work to figure out all the functions, and the handbook helped somewhat. However, I struggled with the follow up emails that would auto change sometimes. But scheduling was a breeze.

Pros

I liked the ability to set up appointments and send to clients with automatic follow ups that I was able to create

Cons

Not all of the functions worked properly all the time - follow ups would say a place different than what was set up in the program

Alternatives Considered

Othership

Reasons for Switching to Acuity Scheduling

Price and featured items were a big piece in why we chose Acuity
Tierney
Overall rating
  • Industry: Mental Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very Satisfied

Reviewed on 22/10/2024

Pros

Very easy to use. Also very easy to read and schedule clients.

Cons

I loved everything about it. It was very easy to learn

Renée
Overall rating
  • Industry: Individual & Family Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Good scheduling software for the price

Reviewed on 28/10/2024

Overall I had a positive experience with Acuity but as my business needs her I outgrew it

Overall I had a positive experience with Acuity but as my business needs her I outgrew it

Pros

Very simple to use and pricing is reasonable

Cons

Difficult to create group offerings and some custom events

Amanda
Overall rating
  • Industry: Cosmetics
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best schedule

Reviewed on 28/10/2024

Very awesome. Easy to use. Great instructors.

Very awesome. Easy to use. Great instructors.

Pros

The ease of it. I found it very easy to use

Cons

Not much . I liked the platform. I would not have much to not like.

Angela
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simplify Scheduling and Boost Client Satisfaction with this Tool

Reviewed on 19/11/2024

Pros

I like how it supports recurring bookings which makes it convenient and reliable for regular clients. I also like how it tracks client history which enables us to give them personalized services.

Cons

Managing multiple team schedules can become overwhelming.

Amanda
Overall rating
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good Scheduling Tool

Reviewed on 28/10/2024

Overall it is a good experience to use Acuity for scheduling patients.

Overall it is a good experience to use Acuity for scheduling patients.

Pros

The ease of scheduling patients for different types of appointments

Cons

Going from one Patient to another is a long process.

Viraj
Overall rating
  • Industry: Alternative Medicine
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Scheduling Made Simpler

Reviewed on 08/11/2024

Definitely makes scheduling easier and for our team and receptionists have learned quickly. With...

Definitely makes scheduling easier and for our team and receptionists have learned quickly. With intuitive design, patients and providers are on same page.

Pros

Ease of organizing client rosters. Prompt auto-sending of reminders and calendar appointments that can be added to users’ iCal or Google Calendar. Also, it is easy to track schedules of multiple staffers and find availability.

Cons

Occasional outages and updates caused a few clients’ appointments to not be scheduled.

María
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A fine software for a good price

Reviewed on 15/01/2024

Pros

Acuity Scheduling is not expensive compared to other softwares and it works just fine, besides it gives you all you need for a booking software.
On the other hand, it's not as well designed or easy than other calendar softwares.

Cons

Appointments settings are not as easy to set as i'd like. It's confusing.

Emily
Overall rating
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Acuity is helpful for one-time bookings and virtual events!

Reviewed on 21/04/2024

It works for one prong of my business and is well priced! It’s a partner biz with Squarespace too...

It works for one prong of my business and is well priced! It’s a partner biz with Squarespace too so they’re very compatible on my website.

Pros

The pricing model is affordable and you can begin setting up your account as soon as you pay — there’s even a free version!

It’s super easy to let customers book and purchase online and the email setup (confirmation, reminders, etc) and they can modify and change on their own too!

Cons

The booking widget and checkout aren’t as visually customizable as I’d like. It also doesn’t customers book recurring lessons and choose the dates, so it’s not good for weekly music lessons/tutoring, etc.

Alternatives Considered

Calendly, Bookme and Sawyer

Reasons for Choosing Acuity Scheduling

I wanted a lower rate and was willing to compromise tools.

Switched From

Calendly and Bookme
Joe
Overall rating
  • Industry: Higher Education
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The only scheduling tool that really matters, Acuity Scheduling.

Reviewed on 05/09/2024

Acuity Scheduling makes scheduling such an simple process for me and has helped me get to schedule...

Acuity Scheduling makes scheduling such an simple process for me and has helped me get to schedule for lectures easily with my students. The experience has been so good and i have loved all things about it.

Pros

Acuity Scheduling automations offers an option for automated scheduling that has taken away all the burden of scheduling manually. I like how i get notifications everytime a scheduled meeting is nearing as it allows me to prepare adequately for the meeting. Acuity Scheduling data safety tools has been impressive and keeps my personal information protected.

Cons

I had an easy time learning Acuity Scheduling and has never faced a major issue to complain about.

Kristin
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Helps reduce my scheduling workload

Reviewed on 28/03/2024

Pros

I love that patients can schedule and manage their own appointments. It doesn't require an email exchange with me to do so which is nice. Another real game changer was the lack of administrative time spent on sending out reminders manually. I actually get to take the time I was spending on scheduling, rescheduling, and reminding and direct that energy to patient care.

Cons

The only minor drawback is that some patients have reported difficulties figuring out how to cancel or see their appointments. These complaints are usually from less tech-savvy folks. I created a standard email for how to save appointments to their calendar and how to log into Acuity to see appointments if you didn't. It cuts down a lot on questions.

Sam
Overall rating
  • Industry: Utilities
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Makes Appointments Easy

Reviewed on 17/09/2024

Nothing but good things to say about Acuity Scheduling. Great app for planning, booking, updating,...

Nothing but good things to say about Acuity Scheduling. Great app for planning, booking, updating, scheduling... You name it! I really like the integration with other services to promote your business though software like Instagram or Facebook and how easy it makes it for customers to work with us on them. Great success using this program!

Pros

The communication is top tier. There is a significant decrease in scheduling conflicts. Time management is spectacular. There are real-time availability updates, which is nice. Booking appointments is made easy along with rescheduling or updating them.

Cons

The pricing is a little off just because you have to pay more for what you need but then receive far too much more than needed. There is no middle ground. Also there are some scheduling limits. Other than that all can be overcome and/or worked through.

Ronald
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fostered and Evolved Excellent Online Booking Itinerary

Reviewed on 11/05/2024

Pros

Often notifications and reminders on upcoming appointments.
Super-easy stylish GUI and UI dashboard visualization.
Online billing and invoicing (payment processing).
CC procession.

Cons

Tis the right IT software fitting its functionality and performance.

Sonja
Sonja
Overall rating
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Zero Support

Reviewed on 30/11/2023

Basic and not helpful. Seems if you're a US customer you have more options as well.

Basic and not helpful. Seems if you're a US customer you have more options as well.

Pros

Overall this software has all the basics that I need to run my art studio - class bookings. I can manage my schedule, bookings, my staff schedule, clients etc. all in one place.

Cons

Zero support, zero help videos, zero tutorials except for some basic beginner stuff on YouTube. I am fairly tech-knowledgeable, but going back and forth by email to a central email address about a specific issue is not only tedious but totally ineffective.

Even at the higher levels, I cannot customize add-ons for events, such a birthday party - additional guests at a cost per guest. I also would like to have more access on the mobile, but it's very basic. For example, if I want to provide the direct scheduling link to someone say on Instagram quickly from my phone, I cannot. I need to log in through the desktop platform and get it that way. I feel like this software has some features that I don't need at all, and lacks many that I would like to have. The biggest CON is the service though, ZERO help, might as well be a robot sending out Q&A responses, in fact it might just be. Always seems to be "Connor". Couldn't you just create some simple how-to instructional videos at the very least? Super frustrated, and now I am stuck with them for a year.

Kasuku
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Acuity Scheduling is the Best Online Appointment Scheduling Tool

Reviewed on 08/08/2024

Acuity Scheduling has been a super amazing tool. I do recommend Acuity Scheduling.

Acuity Scheduling has been a super amazing tool. I do recommend Acuity Scheduling.

Pros

Acuity Scheduling has been a powerful online appointment scheduling tool.
I am impressed by the efficiency and reliability of the features of Acuity Scheduling.

Cons

Acuity Scheduling has been meeting our needs.
Acuity Scheduling is flawless.

Steven
Overall rating
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Pros and cons of Acuity Scheduling

Reviewed on 21/08/2024

Pros

The tool has a user friendly interface which makes scheduling of our daily activities easy

Cons

The tool works well so far and have not encountered any issues

Nicole
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Convenience at your fingertips!

Reviewed on 23/08/2024

Our business has thrived because of the convenience using the Acquity app. Our customers have raved...

Our business has thrived because of the convenience using the Acquity app. Our customers have raved about how easy the product is to use.

Pros

The convenience of having scheduling on an app. I love that our clients can schedule on the app, that we can edit, and they can just reschedule on their own.

Cons

There are no cons that I have encountered.

BENSON
Overall rating
  • Industry: Biotechnology
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Essential cloud based arrangement booking application

Reviewed on 26/05/2024

Pros

I adored the convenience and reconciliation with goigle calender that assists me sync my Google meetings with Keenness planning application. Besides, I can book and send marked suggestions to my associates and clients. Ultimately, its most valuable component that I use extraordinarily for clients who neglect to pay on time. Its installment acknowledgment include that empower me to acknowledge installment from stripe and paypal.

Cons

Need to learn css to tweak the marking for arrangements Looking for past arrangements is awkward and exhaust bunches of time to sorting out.

Kristine Joy
Overall rating
  • Industry: Accounting
  • Company size: 10,000+ Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

This is great app!

Reviewed on 05/05/2024

Pros

It is easy to use and it is very detailed that you won't get wrong.

Cons

So far it is very useful for me that I can reach my appointments and book anything in this app. no bugs so far.

Alex
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Acuity was simple and easy

Reviewed on 16/05/2024

For as long as we were small, it was great, however, we did eventually outgrow it's functionality

For as long as we were small, it was great, however, we did eventually outgrow it's functionality

Pros

Acuity was a very cost effective and simple way to get our clients booked and keep a calendar with a database of clients.

Cons

It lacked the features we needed as we grew to expand to new resources, spaces, coaches, and cross reference them against each other

Riabilitazione
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Acuity Scheduling is an Organized and Planning Approach

Reviewed on 22/04/2024

Pros

Acuity Scheduling makes instrumental planning measures for companies, where time is accurately managed.

Cons

Acuity Scheduling is conventional, and has no major set back for business consistency.

Lydiah
Overall rating
  • Industry: Higher Education
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Super-duper scheduling tool

Reviewed on 20/10/2023

Acuity scheduling is a real life hack that every student need. It helps schedule for every class,...

Acuity scheduling is a real life hack that every student need. It helps schedule for every class, CATs, Presentations, Groupmeetings and even exam in link with your Google calendar . It has helped me attend to each of the above which actually led to me being crowned as the holistic scholar of the year 2022 because Iam able to balance school work, co-curricular activities and life with the help of Acuity scheduling. And if it worked for me then it can work for you if you try it.

Pros

What I like most about Acuity scheduling is that first of all it meets all my scheduling need as a student. It was also quite pocket friendly to acquire it. And getting it up and running is a simple task because there is alot of information available online and YouTube that will help you configure it in minutes. It's marvelous UI is makes it easy to use and works extremely well in scheduling each and every engagements and then automate follow up. It also allows me to add any appointment or rather task faster to my Google calendar. Another feature I have found a bonus to me is automation of payments done and paid. On overall it is an excellent tool that helped me account for my time and ensure I spend it productively

Cons

At this point of my usage Iam unable to point fingers on any negative thing about it .