vcita Reviews
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275 Reviews
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Avis vcita
Reviewed on 26/10/2023
it is a very good software because of its user interface which is also easy to use and even for a...
it is a very good software because of its user interface which is also easy to use and even for a beginner and also its online payment management functionalities. but on the other hand what I did not like in this software is that some features require upgrades to premium plans
Pros
I like this software because of its user interface which is easy to use even for a beginner and also its online payment management features
Cons
What I didn't like about this software is that certain features require upgrades to premium plans
- Industry: Veterinary
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Review
Reviewed on 13/12/2022
I needed a way for a small team to organize group classes, private appointments and lessons,...
I needed a way for a small team to organize group classes, private appointments and lessons, communications with clients, and invoicing all in one tool. This does almost 95% of what I need, in one location.
Pros
It contains all of our client information, calendar, scheduling, document sharing, invoicing and payments all in one convenient tool.
Cons
When there are issues, they are usually epic and the support team isn't quick about fixing them (if they get fixed at all). The Marketing tool is very basic and isn't 'pretty' enough for my monthly marketing Newsletter.
- Industry: Retail
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Vcita is a great option
Reviewed on 25/09/2024
Pros
Vcita offers many great features. I was eager to user the software because it truly is an all in one business management software. It offers payment collections that can be linked to my paypal and stripe accounts. It also allows my business to schedule appointments integrated via my google account.
Cons
Although the features are worth it, The almost $60 price point is simply not feasible for my business at this time. The free trial however was a nice introduction to how Vcita can a improve my business.
- Industry: Accounting
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Get it!
Reviewed on 19/12/2022
Vcita has seriously freed up so much of my time with the automation and client portal. Now the...
Vcita has seriously freed up so much of my time with the automation and client portal. Now the client no longer have to call for a copy of their documents, they can just login and grab
Pros
It’s too much to like. I like Everything about the software.
Cons
There’s nothing I really don’t like about the software.
Alternatives Considered
ShareFile VDRReasons for Choosing vcita
Vcita offered everything I needed in one packageSwitched From
HubSpot CRMReasons for Switching to vcita
Vcita integrations were better.- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Vcita Review Transcend Company
Reviewed on 11/03/2021
Overall, the Vcita team takes care of their customers, they listen and they are helpful. I truly...
Overall, the Vcita team takes care of their customers, they listen and they are helpful. I truly believe they do not shy away from what could improve the product. I would be great to see their engineering team increase in compacity to provide some customer wish list items
Pros
Simple to use, simple for a team to grasp and implement and generally speaking relikable
Cons
The abilities to customize the software
Alternatives Considered
Salesforce Sales CloudReasons for Choosing vcita
Method was just not user friendly in any waySwitched From
Method CRMReasons for Switching to vcita
Price, the value to cost was a hands down easy decision- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
December 2022
Reviewed on 19/12/2022
At first I absolutely loved it. The separate calendar has made it especially difficult and...
At first I absolutely loved it. The separate calendar has made it especially difficult and currently the sink is not working, so I am not able to see you on calendar in any place. This is created major problems for my business.
Pros
I like how you can customize different meetings with a lot of detail. The user experience overall is pretty good.
Cons
The sync snd recurring Meeting functionality needs work. If it doesn’t work all the time then we can’t rely on it. I really don’t like the fact that we have to have a separate for vcita feed rather than feeding into our Google calendar like it used to. It has added a lot of complexity to our end.
Reasons for Switching to vcita
The ability to customize each meeting in great detail, and provide many options.Response from vcita
Thanks for your feedback Shelly! Glad to hear you like our meeting customization settings! Sorry to hear you did not have a good experience with our Google Sync feature. With the Sync, you should be able to use both calendars easily. Have you reached out to the team regarding these concerns? We'd love to help you get your calendars in sync & recurring bookings sorted!
- Industry: Alternative Medicine
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Robust Scheduling & Invoicing System
Reviewed on 13/12/2022
Pros
I needed software that could both schedule 1 to 1 services as well as group events. VCITA does both. I like that the appointment reminders can be customized.
Cons
In the past I've had patients have trouble with rescheduling an appointment but this hasn't been an issue recently.
- Industry: Religious Institutions
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
vcita has kept us going
Reviewed on 07/09/2021
Fantastic. We implemented vcita in a very short time and became immediately proficient in using...
Fantastic. We implemented vcita in a very short time and became immediately proficient in using it. It was that easy. The Zoom integration was the clincher for us- it is, by far, the best video platform on the market!
Pros
Zoom integration! Appointment management is simple and intuitive. We are able to invoice clients simply without a worrisome billing system. Incredible communication tools built into the system. Notifications/Reminders.
Cons
I wish we had a way to allow the client to set the amount he/she would like to or is able to pay.
Sometimes it is difficult to do the reckoning between reports in vcita and stripe.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Great for scheduling, other features not so much
Reviewed on 03/03/2020
I was using acuity but looked for other software, because of hippa option. I was ecstatic to see...
I was using acuity but looked for other software, because of hippa option. I was ecstatic to see the client portal, unfortunately it is not optimal. Most features however aren’t hippa compliant. Really I only use client portal for scheduling and share patient handouts. Patients don’t have to log in like other apps, as it recognizing emails.
Overall I do think it offers more than competition , but make sure you try every part to see what works for you and what doesn’t. Also customer service must be more present. Even after you pay they limit features until you use for a while , which is ridiculous.
They will be better if they make conscious effort to improve
Pros
Able to customize scheduling page to be more professional and to distinguish services offered. Like the idea of client portal. Clients can go to portal to pay , schedule and can share documents. Works for me who share patient education handouts.
Cons
Some additional features are really glitchy and most features of the client portal I can’t use. When customers pay online , they are not taken to confirmation page or automated message . Messaging IS NOT secure , sometimes links In messages, don’t work. Documents are not secure. So since I’m using for health business, I had to get another program for secure messaging .
Customer service good when you can each them, there is a 2 hour window only to call in a 24 hour day. Chat is not always available during business hours. It’s even worse if you are on east coast.
Alternatives Considered
Full SlateReasons for Choosing vcita
Did not like hippa options Also like client portal with vCitaSwitched From
Acuity SchedulingReasons for Switching to vcita
Has better reviews and more users.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Flexible and User-friendly
Reviewed on 13/08/2024
It allows me to track interactions through customizable reports.
It allows me to track interactions through customizable reports.
Pros
The app is flexible and user-friendly. I also like the customized email templates it offers.
Cons
I suggest that the customer support team improve their response time, as it is currently slow.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The perfect solution to manage my business and attract new clients.
Reviewed on 26/09/2023
I like it because my clients can easily see my services and my up-to-date availability which makes...
I like it because my clients can easily see my services and my up-to-date availability which makes it easy for them to schedule appointments quickly and conveniently.
Pros
I like it because I can schedule my appointments and manage my business efficiently from any device, be it my computer, tablet or mobile phone.
Cons
The truth is that I have experienced some occasional technical problems such as delays in page loading or errors when syncing data.
Response from vcita
Thank you for your review and feedback Ana! We are happy to support your business and working hard to minimize technical issues like these.
- Industry: Animation
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
really like thiis app,easy and intuitive
Reviewed on 22/02/2023
makes my job a lot easier
makes my job a lot easier
Pros
Modern, simple, practical. No abusive fees.
Cons
I think there could be more tutorials explaining how to use the app
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The perfect solution for Service Professionals and small businesses
Reviewed on 16/03/2021
Overall our experience with vCita has been great. They add a lot of features that are in line with...
Overall our experience with vCita has been great. They add a lot of features that are in line with the current temperature of the market and they support their releases with webinars and training calls. It is nice to have training available for new release feature especially when those items are not at a cost so it doesn't feel like a sales pitch in disguise.
Pros
vCita has a lot to offer small businesses and service providers. Great for booking, communication, and client management. Works exceptionally well in industries where email communication is not the norm. Lawn care, salons, medical offices (has levels with HIPPA compliance), Axe throwing bars (reservations and waiver completion).
Cons
This solution would be perfect for solo entrepreneurs if they could lockdown being a legitimate email enabled system. As is it does everything a small business or single consultant needs except its painful to get clients to use the client portal once they have had a single email communication with you.
- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Essential Consulting and Executive Coaching Resource
Reviewed on 13/12/2022
vcita has contributed to The Aware Leader LLC's success. Makes my life easier!
vcita has contributed to The Aware Leader LLC's success. Makes my life easier!
Pros
My clients, or their administrative assistants, book their appointments...no back and forth emails to identify a mutual time and day for all parties involved. Also, vcita links with Zoom to set up the meeting
Cons
I would like to build in automatic 15-minute breaks between calls
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Expensive
Reviewed on 16/12/2022
I like it very well
I like it very well
Pros
It is easy to use and easily accommodates employees. Easy to set up and understand.Complete package
Cons
Honestly the mobile app gives me a lot of trouble. Have to restart phone to get it to load.The cost. When I started it was very cost effective. Now its almost to the point where I will need to look for something else... Started at $29 now I'm at $150 or something like that.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Online Booking for Websites
Reviewed on 15/12/2022
Online booking, scheduling and some payment processing
Online booking, scheduling and some payment processing
Pros
Easy Integration with my website (customizable colors and stuff) Easy to link portal to anything that I need with url
Cons
A little tough to navigate at 1st. I dislike having to click so many times to get invoice marked as payed. I wish it was more streamlined
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Vcita is a great product for small businesses
Reviewed on 13/12/2022
Very helpful customer service and helpful guides provided
Very helpful customer service and helpful guides provided
Pros
It has great features, easy to use and the training provided was invaluable and allowed me to start using itimmediately
Cons
They keep updating so there is little not to like
- Industry: Financial Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great for scheduling and keeping a simple database
Reviewed on 14/12/2022
I think I’ve been using vcita for almost 10 years so that says it all.
I think I’ve been using vcita for almost 10 years so that says it all.
Pros
Scheduling options are great and nice I can make notes for each client
Cons
For what I pay , more functionality like a sales funnel would be phenomenal.
- Industry: Mental Health Care
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Review Source
Overall rating
One of the Worst Customer Service Experiences I've Ever Had
Reviewed on 19/02/2015
I looked into this app for the scheduling feature and after being contacted by a representative I...
I looked into this app for the scheduling feature and after being contacted by a representative I was offered a free trial of the premium account. After realizing that it was not what I needed I decided that I was not going to use the service. I went to cancel my trial on the day it ended and to my surprise I had already been charged for an ENTIRE YEAR!! I immediately canceled the service and contacted the representative. I was told that they would not refund my money and there was nothing they could do about it. I contacted the CEO and have yet to hear back from him. The only recourse I have left apparently is to contact my credit card company and dispute the charge. I is without a doubt one of the worst customer service experiences I've had with a company. Save your money and refuse any free trials, just use the free version.
Pros
Free Version, thats it
Cons
Poor Customer Service
Response from vcita
You are correct that vCita did charge you for a year of Ultimate subscription. However, you omitted some important facts in your review:
1.You had a product demo with full walk through of vCita capabilities with your account manager before you were asked to provide a credit card for an upgrade.
2.You were given an extended 30-day free trial by your account manager, twice as long than our standard 14-day trial period.
3. As part of our service, we offer free installation and customization assistance for all Ultimate Annual subscribers.
You received a full 30 minute training session with our customer success representative before your trial ended, and you installed our solution to your website.
4. As a courtesy reminder, we email all customers a few days before their trial ends. I personally verified that an email was sent to you notifying you that your trial was expiring.
We wish to welcome you back anytime and will continue to work with you to leverage the power of vCita LiveSite. vCita is helping over 100,000 small businesses deliver amazing service to their clients and get more of their website. I’m sure that we can do the same for you if you let us.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
What can I say?
Reviewed on 20/12/2022
Pros
EAsy to make appointments and find clients. Easily share with our instructors
Cons
Little immediate support. Due to time difference, response comes hours later and then I try and respond to the email and it comes back that I haven't responded. Luckily I have been able to work most things our myself eventually however I am fearful of something major happening and not getting the help I need.
Response from vcita
Thank you for your feedback Mark! Glad to hear you found it easy to make appointments. I'm sorry to hear about your experience. Our support team is committed to providing quick service and do their best to respond fast. We are here to help if you'd like any further assistance (:
- Industry: Higher Education
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
My admin and I have several hours of additional productive time!
Reviewed on 30/10/2017
I save at least 1 hour every week, and my admin saves 2-3 hours every week . This means that our...
I save at least 1 hour every week, and my admin saves 2-3 hours every week . This means that our team gets a lot more done in a week than was possible with vCita.
Pros
+ Ease of use - this tool is very easy to use for me, and my clients love it for the easy of use.
+ HUGE Time Savings - I have spent no time scheduling meetings this year, and my admin has spent less than 30 minutes.
+ Mobile interface - including a simple app, and SMS reminders
+ Overall cost
+ Customization
+ Record-keeping - I can easily search the meeting history for any of my students
Cons
- Cost of SMS packages - I stopped sending reminders because it was not a great cost-benefit ratio.
- Lack of group-scheduling feature.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Guiding our business
Reviewed on 13/12/2022
Pros
We have used vcita for 8 years as our business has started and grown. Easy and fun to integrate logos, designs and into website. Looks great, and clients find it easy to use. And new features are frequently added-- so appreciate victa growing as we do@
Cons
I appreciate the dedication to growth and input that vcita invites from its customers.
- Industry: Primary/Secondary Education
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Poor Customer Service and Unreliable
Reviewed on 02/04/2019
Any benefits are undone by the disapearence of ALL Data and appointments.
Any benefits are undone by the disapearence of ALL Data and appointments.
Pros
I did like that you can put all of your comunication and documentation into the system.
Cons
Unrlieable: On 3 seperate occations, I have lost all of my appointments and payment records!
Unhelpful: Customer service is slow to repond with any response that keeps them blameless. I have never had any of my issues resolved.
Response from vcita
Hi Sue,
We apologize if we failed to meet your expectations and will be happy to schedule a call to address any concerns to see if we can help correct your impression.
In your review, you bring up two serious concerns:
1- Essential information such as appointments and payments that was deleted
2- Poor customer service from our team
We'd like to address each of these issues separately.
1. vCita is essentially a tool for managing all your client information and communication.
Since client data is the most sensitive information businesses can collect, vCita takes the highest measures of security to safeguard that information. The only way on-record data can go missing is if the business has actively chosen to remove or delete it.
2. After reviewing your communication with our support team to see whether there was any wrongdoing on our end we found that the response time was reasonable, and our team did their best to provide you with the support you needed, when you needed it.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It couldn't be easier
Reviewed on 22/12/2022
Overall, I am very happy with this software program. It has continued to evolve in the most...
Overall, I am very happy with this software program. It has continued to evolve in the most positive ways over the years.
Pros
This software is easy to use and reliable. When a glitch occurs (rarely) support is quick to help resolve the issues. Also, time zone converter is critical as I hold Zoom meetings all over the world!
Cons
I don't like that you have to pay extra for text reminders
Response from vcita
Thank you for your feedback Dana! We are proud to support your business
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Ease of using for business
Reviewed on 19/12/2022
Great experience
Great experience
Pros
Ease of scheduling and the reminders are ideal. I like how easy it is for my clients to pay online
Cons
When I have an appointment scheduled and want to change the cost I have to cancel the whole appointment rather than have the ability to change cost.
