Jose

Overall rating

Industry: Internet
Company size: 11–50 Employees
Used Weekly for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

Great for Product Look-ups

Reviewed on 27/06/2019

It has worked well for research of products with great ease.

Pros

I like how this is an easy to use application, simple search and go.

Cons

I don't like that you have to click on each item to open it up in a new page to view more detailed information.

Coreyna

Overall rating

Industry: Real Estate
Company size: 2–10 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

The only chat / omnichannel customer support platform you'll ever need

Reviewed on 24/03/2019

We use Comm100 for most of our customer support but the livechat is where it really shines. The...

We use Comm100 for most of our customer support but the livechat is where it really shines. The customizes automatic invites, modern responsive design, knowledgebase and canned messages have helped us leap ahead of our competition in terms of our customer experience and this is reflected in our reviews. We are working on expanding into using Comm100 for 100% of our helpdesk experience and so far things have been going great.

Pros

Extremely feature rich. It boasts everything the industry leading softwares have and yet isn't as expensive. There isn't so far anything that we've wanted to do that we've not been able to. It's also really a software that can grow and scale with you. We started out on the most basic version several years ago and have opted in to addons (e.g the knowledgebase) over time as well as moving up to higher version as necessary. The sales team have been helpful every step of the way in putting together a package that is perfectly tailored to our needs that year.

Comm100 is very regularly updated and it's obvious that the makers are putting a lot of thought into the upgrades and what features and improvements are in demand now! In particular the new modern UI has been great.

Really, really, really easy to use. What put me off about a lot of competing softwares is the steep learning curves both for initial setup and for staff to use ongoing. Many of the staff in our business are non-technical but we haven't even had to conduct training, they were able to use Comm100 straight out of the box.

Really personal feel from the support team. They always give quick and helpful responses to any questions (however dumb). You're not on your own with Comm100.

Cons

We've never really experienced any problem with Comm100. Anything we didn't like has been improved with newer versions of the software and in one instances a custom fix from the support team just for us.

Terrum

Overall rating

Industry: Internet
Company size: Self Employed
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 5.0 /10

Great when it was free, but now not really worth it

Reviewed on 26/01/2023

My overall experience with Comm100 was very fair, for what it was worth. Everything about it was...

My overall experience with Comm100 was very fair, for what it was worth. Everything about it was great up until the point where free seats were being removed, despite being with Comm100 for almost 10 years. Unfortunately my business does not make enough income for me to be able to invest into something that can easily be resolved with open-source alternatives.

Pros

Comm100 Live Chat is a fantastically coded and easy-to-implement hosted software which allowed clients and businesses to easily interact with each other, in real time you can see the visitors on your site. Unlike free options Comm100 has all working features and seems to offer the best out of those features. The configurability was also very good to give you the best customisable options to make the software exactly how you want for the front-end and the back-end. The support was very easy to obtain when needed for any questions 24 hours a day.

Cons

The free seats were recently removed, causing me to have to migrate to a different open source software which offered very similar features. Comm100 Live Chat also did not support IPv6 so any clients coming in with an IPv6 address would not be able to benefit from this software.

Elitsa

Overall rating

Industry: Financial Services
Company size: 1,001–5,000 Employees
Used Daily for 2+ years
Review Source

Overall rating

Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

Comm100

Reviewed on 09/09/2018

Pros

I have had a very good experience with using the Com100 Live chat the past 3 years. What I love most is that we can actually see the logs from previous coversations with customers which makes it easy to respond quickly to customers' queries. There are a lot of statistics options to follow the number of customers who are using the service and the workload during a certain period of time . Customer's can also rate the service and provide us with feedback which helps us ipmrove.

Cons

After the release of a new version there were a few things which I did not like - such as the skin of the chat platform, some bugs and lags were appearing while chatting with the customers, however the Comm100 team managed to fix these after the provided by us feedback, so I am overall happy with the Comm100 platform.

Response from Comm100 Network Corporation

Hello Elitsa,

Thank you for the review and product feedback. We think our integrated chat history functionality is a great tool for faster issue resolution, and we¿re happy that you think so too. We also like hearing that our customer support team was able to resolve those issues facing your team. In addition, we are working on upgrading our UI and reviews like yours help build a case internally for this. If you have any other thoughts on what you want to see in the future from Comm100, please share them on our customer feedback forum (https://comm100.uservoice.com). Thanks again Elitsa!

Dobromir

Overall rating

Industry: Accounting
Company size: 201–500 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

I can say that my overall experience is pretty good. I like working with this software.

Reviewed on 20/12/2017

Pros

The chat is user friendly and easy to use. It's quick and smooth. I like the custom/personal canned messages and I use them a lot. I am always informed about the down times of the servers and the software updates. The admin panel of the chat has pretty useful tools. The history and report sections are full of options and different gadgets that I use every day.

Cons

I do not like that the chat agents have only 1 available theme. The old version of the chat was a lot darker and when we changed to the new chat , I had a hard time to get used with it. Now , we are not able to change that while/light theme. I would love if we have at least 1 available dark theme.

There is no "Feedback/Bug/Report" Button. There was a Feedback button ,however it was available for short period of time when the new chat was introduced. I found a few bugs, that I would like to report , however with no feedback button I am not able to do it.

Response from Comm100 Network Corporation

Hi Dobromir, thanks for providing such detailed comments! We're happy that you enjoy using our live chat product. Sorry to hear that you find our new theme too bright and prefer a dark theme. We've already sent this feedback to our product team for further improvement. Regarding the Feedback/Bug/Report button, it was introduced to collect feedback for our beta version of HTML5 based Agent Console. That's why it's not available when the HTML5 based Agent Console is out of beta. The good news is that we're actually planning to add it back to the Agent Console, enabling our customers to submit feedback easily on a regular basis. And at present, for any feedback you might have, please send them to [email protected], or chat with us online. Thanks again for your review.

Teodora

Overall rating

Industry: Marketing & Advertising
Company size: 501–1,000 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Comm100 review by Teodora Dimitrova

Reviewed on 13/08/2018

It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports...

It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted.

Pros

Runs with a desktop program and online in any browser. Good server that never let us down and we always had good connection as well as our customers on the other side

Cons

The new update was not that good it made the program too bright and you cannot customize that, it is not very cheap when many operators have to operate at the same time as you buy a slot

Response from Comm100 Network Corporation

Thanks so much for the 5-star review Teodora. We have worked hard to achieve industry's best up-time with our MaximumOn technology, so we're thrilled to hear that our servers have never let you down. It's also good to know that you find our product easy to use and get value from our reporting capabilities. Regarding the Agent Console brightness, this has been passed on to our product team and there are plans in the works to offer more customizability in our UI. If you have any other product suggestions, we'd love to hear about it on our customer feedback forum (https://comm100.uservoice.com). Thanks again Teodora!

Sally

Overall rating

Industry: Alternative Medicine
Company size: 2–10 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Growing My Business

Reviewed on 14/06/2019

Pros

We started an ecommerce website and were getting random hits. Then we came across Comm100. Once we started using it our sales increased. People who were on the fence about ordering came into chat and when they had their questions answered felt comfortable ordering. People love the personal aspect that they are talking to someone real not a computer.

It's also very nice to be able to have multiple operators. This allows us to take our small business anywhere. We can answer our chat when answering a phone would be very inconvenient. Plus since I can put it on my cell phone it comes with me all the time. I'm not tied down to an office.

The ease of use is great. I love the canned messages feature. This allows for personal answers to the questions still but not having to type them every time. This is great for common answers and wrapping up the chat.

I highly recommend this service!!

Cons

The customer inputs their question/reason for wanting a chat and I have to go look for it. I wish it would pop up in the chat once I answer so the customer doesn't have to re-ask it or ask if I had read it.

Mark

Overall rating

Industry: Computer Software
Company size: 11–50 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Comm100 works for us

Reviewed on 14/06/2019

We have been with Comm100 since the beginning and they have always been the glue that connects us...

We have been with Comm100 since the beginning and they have always been the glue that connects us to our customers. We are a virtual company with employees all over the country, yet with Comm100 we have a centralized platform that allows us to stay on top of any communication from our customers or prospects. Before purchasing Comm100 we looked at every alternative out there and Comm100 was the only one that flowed the way we flowed. We depend on it every day and it never let's us down. We currently integrated a complete suite of web tools from another company to run our business but we are sticking with Comm100 for our customer interaction.

Pros

It gives all the necessary info about each chat request before we answer. That is invaluable. When we pick up a chat, we know everything that is required to handle the customer's needs. We have looked at other chat programs and it seems like they just don't get it. Comm100, whether by design or just luck, works perfectly for out Customer Support and Sales. Between the web, mobile and Windows app we have complete control of our customer support.

Cons

We have no complaints. Comm100 fits all of our needs. Of course we look forward to the improvements in the future.

Verified Reviewer

Overall rating

Industry: Pharmaceuticals
Company size: 201–500 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

Comm100 is mobile friendly!

Reviewed on 08/03/2018

Pros

Real time support system to support customers. During a chat, agents can write notes or client information so that if the customer comes back to chat in the future, a history is already there.

Cons

It will be nice to have an auto-log out if agent has been idle for more than 30 mins. Also, maybe a alarm reminder if the client the agent is chatting with has not replied for more than 2 mins.

Response from Comm100 Network Corporation

Hi there, thank you for taking time to write us a review. It's great to hear that you've found our live chat to be mobile friendly and that it keeps a good record of customer
inquiries. Regarding auto-log out, you can set this up in our desktop version (Please go to https://www.comm100.com/livechat/download.aspx to download.) As for the alarm reminder, you can set up a similar function through automatically stopping chats if visitors go inactive. Please refer to this article https://www.comm100.com/livechat/knowledgebase/set-up-a-timer-to-automatically-stop-chats-if-visitors-have-been-inactive.html for details. If you would like to have a specific alarm on agent side, you are always welcome to leave your thoughts in our Feedback Forum (https://comm100.uservoice.com/). We always appreciate any ideas to help us make our product better for you, and our team consider every suggestion left. Thank you again for your review!

Verified Reviewer

Overall rating

Industry: Financial Services
Company size: 501–1,000 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

Great and easy to use on both sides: as an user and admin

Reviewed on 18/01/2018

Made my life better since my company purchased this product. User friendly

Pros

Has a lot of functionalities for the admin panel, to check chat data, users in the website and to invite them

Cons

Not enough customisation available as for the look/Colorado scheme of the chat on both sides as well.

Response from Comm100 Network Corporation

Hi there, thanks for leaving us a review. We're happy that you find our live chat user friendly and full of functionality. Regarding adding more customization options, we now have a public feedback community (https://comm100.uservoice.com/) for our clients to send in feature requests or suggestions. If you could let us know what kinds of customization options would help you, our team would be very happy to review your comments. Our product team are on this community and would love to hear what you think, as it allows us to improve our product for the better in the future. Thanks again!

Jennifer

Overall rating

Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support

User friendly, sometimes technical issues.

Reviewed on 14/09/2017

Pros

It offers the support needed to operate our program. It is helpful to have canned messages and an after hours answering service.

Cons

You do not have control (that I know of) to the tabs on the back end for reporting/sorting. So for instance, when ratings were taken off of the visible information, we needed to start opening up each chat in order to view this.

Response from Comm100 Network Corporation

Hi Jennifer, thanks for your comments. We are very sorry to hear that you've experienced some technical issues with us. We've reviewed your file and a member of our team will be reaching out to you to find out more details.

For controlling the tabs on the back end for reporting/sorting, we strive to implement a system that meets the requirements of the majority of our clients. We're sorry to hear that in this case a change made has been inconvenient to you.

If we understand correctly, you'd like to have a rating field on the Chats page of the control pane. Is this correct? Although this is not possible on the Chats page, you can view scores in the Rating report, or filter this over any period of time and export the data to work with it further.

I hope this solution works for you - if not, please contact us at [email protected], and we'll look into it further for you. We're always open to feedback on how our service can be improved. Thanks again for your helpful feedback.

Nevena

Overall rating

Industry: Financial Services
Company size: 501–1,000 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Comm100 Live Help(chat)

Reviewed on 08/10/2018

Great job to the developers, product runs smoothly

Pros

This software fits great our organization needs, we use it as a chat channel to communicate with our customers, perform both sales and customer service. Clients also love it, they can rate the chat session after it ends or automatically receive copy of the chat log if requested. Servers are good and never failed us, we have 24/7 support and use this chat constantly. Admin panel is also great as you could set different options and observe operators work, chat session are saved and also connected to the database where operators can attach them after each chat. Reports show many useful stats that can make you plan the business!

Cons

Nothing bad to say as chat has been really useful for us!

Response from Comm100 Network Corporation

Hi Nevena,

Thanks for the 5 stars! You¿re going to make our developers blush with all these kind words. I¿m also glad to hear that you find our platform to be top notch in terms of reliability. I know you have nothing bad to say but if you think of any capability you would like to see from our product in the future please let us know on our customer feedback forum (https://comm100.uservoice.com). Thanks from the Comm100 team!

Allison

Overall rating

Industry: Consumer Services
Company size: 501–1,000 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Best Live chat software

Reviewed on 18/09/2018

Pros

Comm100 is in my opinion the best software for a live chat system both customer service agents and customer alike. It's easy to use on both sides.
As an agent using this software daily I find it extremely helpful to track and manage all records of previous chats. The features for canned messages and daily stats are amazing.

Cons

I would like to have options for customisation for the look of the panel from the agent's side.

Response from Comm100 Network Corporation

Hi Allison,
thanks so much for the 5 star review!. Hearing that our customers are getting great value from our product is so important to us. I will be sure to pass on your note that we are best live chat system to our development team as well as your feedback on UI customizability. Please leave any future product ideas on our customer feedback forum (https://comm100.uservoice.com). Thanks again for the review!

Steven

Overall rating

Industry: Financial Services
Company size: 201–500 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

5 Star Chat Platform !

Reviewed on 18/01/2018

Pros

Great chat platform with a cloud storage ,so you don't have to worry if something goes wrong on your side . Has more features than I could count.The company regularly issues out help materials on their site .

Cons

Can be too bright on the eyes . It takes a while until you get accustomed to the program and can navigate easily .Other than that ,it`s wonderful .

Response from Comm100 Network Corporation

Hi Steven, thank you for leaving us a 5-star rating! We're happy that you like our live chat. Regarding your feedback about the brightness of the system, I have already sent it to our product team for improvement. For any other suggestions down the road, we now have a public feedback community (https://comm100.uservoice.com/) for our clients to send in feature requests or suggestions. Our product team monitors this community regularly and your participation there will be hugely appreciated, as we are always looking for ways to improve our product for our customers. Thank you again!

Victor

Overall rating

Industry: Financial Services
Company size: 1,001–5,000 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

User-friendly interface, could use some performance improvements.

Reviewed on 08/01/2018

Pros

Enjoying the functionality in general - features such as personalized canned messages, details of customers in chat as well as the navigation.

Cons

Design could be revisited in regards to the brightness. Performance is a matter that can be reviewed as well, due to slight issues popping up occasionally.

Response from Comm100 Network Corporation

Hi Victor, thank you for leaving us a 5-star rating! We're happy that you enjoy using our live chat. Sorry to hear the issues you're experiencing. In terms of your issues with performance, our team would love to look into this for you, but we'll need some more information about the specifics of the issue to start investigating. Would it be possible for you to email them at [email protected], or chat with us online? We'll also arrange for a member of our team to reach out to you, just in case you don't see this message. Thank you again, Victor!

Olivia

Overall rating

Industry: Accounting
Company size: 51–200 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

A great asset to our website, very easy to use and the report it stores is very helpful

Reviewed on 20/12/2017

Pros

the simplicity for the user coming into chats, the reports the software gives and the ability to send attachments in the chat.

Cons

It can be slow to accept the chat, and missed chat reports are not accurate. It should not include users who have requested to chat and change their mind within 5 seconds. It reflects badly on a reports.

Response from Comm100 Network Corporation

Hi Olivia, thank you for sharing your experience here. We're glad that you enjoy our live chat product. We apologize for the slowness in accepting chats. A member of our support team will reach out to you to follow up on this. Regarding the missing chat report, we strive to implement a system that meets the requirements of the majority of our clients. We're sorry to hear that in this case this has been inconvenient to you. However, we'll definitely send your feedback to our product team. Thanks again!

Syisha

Overall rating

Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

I have a fine time using this program. It is easy to customize the settings as well.

Reviewed on 22/09/2017

Pros

I like that I can adjust the settings to my liking. I also like that when changes are mad we get an updated email telling us about the changes.

Cons

I have not come across anything that I do not like yet. But maybe I would say that sometimes I get kicked out of the program and am not aware immediately.

Response from Comm100 Network Corporation

Thank you for your kind feedback, Syisha. We are glad that you like our live chat solution. Regarding the issue of getting kicked out without being aware immediately, our support team would definitely like to get this fixed for you. Would it be possible for you to email them at [email protected], or chat with us online? We will then be able to look into how to get this resolved for you. Thanks.

Hitesh

Overall rating

Industry: Information Technology & Services
Company size: 51–200 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Thanks to comm100 to provide awesome features with the great support.

Reviewed on 17/10/2017

Pros

We have tested almost 15 to 20 software before selecting the comm100. The features which were looking and our expectation meet only through comm100. So thanks again to provide great The most which like fast chat response over the chat software with our end users and we can see what they type before getting at our end.

Response from Comm100 Network Corporation

A huge thank you for taking time to rate us, Hitesh! Glad that you love our live chat software and customer support. And yes, being able to see what the end users are typing can help you understand the visitor's state of mind and better prepare an answer. If you have any questions, or would like to make a suggestion, please feel free to let us know. Thanks.

Gary

Overall rating

Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support

Excellent product for Chat services

Reviewed on 14/09/2017

Pros

The product is super easy to setup and use. It provides a seamless interface to our clients allowing them to get help with little or no effort.

Cons

I really don't have a con, if I had to pick one it would be nice to have a few more choices for how the chat button floats on the page.

Response from Comm100 Network Corporation

Hi Gary, thanks for the review. We are very excited to tell you that we're planning a product release with new and improved live chat button designs in the mid-October. One of the new designs we'll add is another type of floating chat button. It also has an interactive animation that's designed to be modern and eye-catching without being too heavily animated or distracting. Please stay tuned!

Abdulrahman

Overall rating

Industry: Capital Markets
Company size: 51–200 Employees
Used Daily for 6-12 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

Good tool to interact with customers.

Reviewed on 03/10/2017

Pros

Ease of use . It is easy to learn and navigate.
On demand interaction with customers.
Can be customized .

Cons

Sometimes the rating data goes missing which makes it hard to keep track.
Can lag sometimes which is annoying.
Doesn't provide enough data for analysis .

Response from Comm100 Network Corporation

Hi Abdulrahman, thanks for the review. We're sorry to hear you've been having a few issues. We have reviewed your account, and noticed that you are using an outdated version of our Agent Console app, which can cause the issues you're experiencing.

We have since switched to a more reliable HTML5 based technology, and if you can upgrade to the latest version, that will stop the issues you describe from reoccurring. You can upgrade to our new Agent Console by uninstalling the old app and installing the new one from https://www.comm100.com/livechat/desktopchat.aspx.

Regarding data for analysis, our team can help with this once we understand the data you need. They can be reached at [email protected] or you can chat with them via the chat on our website. Thank you.

ali

Overall rating

Industry: Computer Software
Company size: 11–50 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Great Service to

Reviewed on 28/06/2019

we have been using Comm100 Live chat for several years and since we start using it the total number...

we have been using Comm100 Live chat for several years and since we start using it the total number of our online sales has increased. I recommend Comm100 Live Chat to all online service providers.

Pros

I like that Comm100 has good customization

Cons

the product is a little bit pricey, especially Enterprise Version

Verified Reviewer

Overall rating

Industry: Financial Services
Company size: 501–1,000 Employees
Used Monthly for 6-12 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support

Its a fast and straight-forward process.

Reviewed on 18/01/2018

Pros

Its pretty well made and easy to use thanks to the simplified sistem and design. You can use it even if you have limited computer skills.

Cons

There is a lack of themes and customization. It doesnt 't include templates for some rare cases which makes it less flexible in problem-solving

Response from Comm100 Network Corporation

Hi there, thank you for your review. We're happy that you find our live chat product fast and easy to use.
Regarding adding more themes and customizations, we now have a public feedback community (https://comm100.uservoice.com/) for our clients to send in feature requests or suggestions. If you could post there about the type of themes and customizations you'd like to see, we'd be pleased to review your comments. Our product team monitors this community regularly and your participation there means you can contribute to the ongoing improvement of our live chat. For the templates for some rare cases you mentioned, do you mean FAQs? Again, if you could let us know the specifics, we'd be very happy to take your comments on board and see what we can do to improve things for you. Thanks again for your review!

Michael

Overall rating

Industry: Retail
Company size: 201–500 Employees
Used Daily for 6-12 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

A great tool that allows us to connect with our customers

Reviewed on 29/12/2017

Converting potential customers that are researching appliances to purchasing customers

Pros

I love using the quick canned message feature. It allows me to respond quickly with a lot of commonly used statements.

Cons

When a new message come through I get a pop up in the lower corner of my screen if I have the window minimized. That pop up goes away too quickly for me to click on it. There needs to be an option to have that pop up appear longer.

Response from Comm100 Network Corporation

Hi Michael, thanks for taking the time to leave us a review! We're happy that you love using our canned message feature. For your suggestion to have the pop-up notification stay longer, I've already send this feature request to our product team for further improvement. For any other suggestions down the road, we now have a public feedback community you can participate in (https://comm100.uservoice.com/)Thank you again for your review!

Diane

Overall rating

Industry: E-Learning
Company size: 2–10 Employees
Used Daily for 1+ year
Review Source

Overall rating

Ease of Use
Likelihood to recommend 10.0 /10

Part of Our Daily Work Flow

Reviewed on 27/06/2019

Comm100 is THE daily routine for teachers and students in our online learning program. We serve...

Comm100 is THE daily routine for teachers and students in our online learning program. We serve students in dozens of different locations and Comm100 allows my teachers to be everywhere from one location EADILY.

Pros

Extremely easy to set up and use. Comm100 is the daily link between my teachers and their students. From the chat to the video to shared screens.... all without any issues.

Cons

That it is not 100% integrated yet in Canvas LMS (Instructure).

Pascale

Overall rating

Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support

Easy and convenient.

Reviewed on 07/03/2018

Pros

I use Comm100 Live Chat daily for work and I have never run into any issues or problems with this program. It's an incredibly helpful tool to communicate with our clients and, overall, it is a great program that is easy to use and very convenient.

Response from Comm100 Network Corporation

Hi Pascale thank you for your nice review and leaving us a 5-star rating. We're happy that you like our live chat. Meanwhile, if you have any feature requests or product feedback in the future, you can always leave them at our Feedback Forum (https://comm100.uservoice.com/). Your ideas are very important for our product team to help develop the product that our customers want. Thank you again for your review!

Comm100 Live Chat Reviews